Elvaston Lodge Nursing Home

24a Elvaston Lane, Alvaston, Derby DE24 0PU
Submit a Review
9.3 47 Reviews
  • Elvaston Lodge Nursing Home, Derby
Elvaston Lodge Care Home provides accommodation for people who require nursing or personal care. The service supports older people with dementia nursing needs.

Respite care is also offered for relatives who need a break from caring for a loved one.

The home is situated in Derby and is a purpose-built home which specialises in Nursing care for dementia.

The home provides excellent care and has a wonderful team who generally care about residents welfare. The management is happy to answer any questions and have an open door policy.

The home's chef prepares a menu of tasty meals, and the dietary requirements and food preferences of residents are taken into account.

Show Elvaston Lodge Nursing Home on the Map

Care Provided by Elvaston Lodge Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 44 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Richelle Smith (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome during the day and evening. Visitors are encouraged to join the residents for activities and events within the home. Visitors are welcome to join the residents for meals for a donation of £1.00 per meal which goes directly into the resident’s fund.


  • Parking

  • Carpark on site and ample on street parking to the front of the home.


Elvaston Lodge Nursing Home Reviews (47)

Total of 47, showing 1-20
9.3

Elvaston Lodge Nursing Home has a Review Score of 9.3 (9.314) out of 10, based on 27 reviews in the last 2 years. Over all time Elvaston Lodge Nursing Home has 47 reviews.

Overall Experience

  • 30
  • 13
  • 1
  • 1
  • 2

Date Published

47
8
11
27
20

Review from G D (Daughter of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best decision we made was to choose Elvaston Lodge for mum's end-of-life care. The management and staff have not only looked after mum with the highest standard of care and respect but have looked after us as a family. Every member of the team is kind, caring and supportive. The team always explain
what they need to do to my mum and ask her permission. I can't thank them enough.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for your taking your time, and giving us your reviews. Your comments mean a lot to us. I will share your comments with all the staff. Kindest regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P D (Son of Resident) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is in for end of life care and we are so grateful to the management and and staff for her care. My mother has been treated with nothing but respect, dignity and care. This ethos is carried towards every member of the team no matter the task, nature or shift. The team helped us throughout
a very difficult time. I can't thank you enough for this.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

We appreciate your time to write up your reviews. Thank you and I will share your comments to the team. Kind regards,


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin W (Son-in-law of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well what can I say, Elvaston Lodge Nursing Home is fantastic. My wife's dad was taken really ill and ended up in hospital accident and emergency with the urine retract infection. We were there quite a while. We came back to Elvaston Lodge Nursing Home, they stopped there for five weeks, him and his
wife, and the care that those two people received was absolutely amazing. I cannot recommend them enough. The staff face many difficult challenges each day and yet still smile and are helpful. Their double room was great for them. Thank you all at the Lodge!

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

We are so grateful for your reviews. Your feedback means a lot to the Elvaston Lodge team. We are happy to support anyone to the best of our abilities. We are glad we had that opportunity with your dad and E.I will pass your comments to the team. Kindest regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E M (Granddaughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Elvaston Lodge to be a very pleasant care home. The staff are very friendly and helpful. Any queries are answered efficiently. Although my grandmother was not with you very long, I am thankful that you were here to provide the care and support she needed and that I couldn't give at home.
Thank you so much.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you so much for your kind words and for taking the time to share your experience with Elvaston Lodge. We are deeply touched by your appreciation and are grateful that we could provide the care and support your grandmother needed during her time with us. Our team strives to create a warm and welcoming environment for all our residents, and it means a lot to us to know that our efforts made a positive impact on your family. Please accept our heartfelt condolences for your loss, and know that it was an honour to care for your grandmother. If you ever need anything or have any further queries, please do not hesitate to reach out. Warm regards from all at Lodge Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L E (Friend of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The resident care team are outstanding, always caring, attentive, understanding, good-humoured, pleasant and friendly. However, the level of staffing is woefully inadequate.
There are utterly ridiculous processes and procedures in place which are completely at odds with those at other care homes. These
are also seemingly changed at whim by management. It's a tedious process to gain access to visit and dangerously difficult to leave the building. I wonder if there was an incident whether the residents and visitors would be able to exit safely
The recent alteration to staff rotas, forcing the carers to split their shift with a 2-hour break while extending their work day by this 2 hours was an example of extremely poor management. Surely this is an unacceptable change of employment contract. Were staff compensated for this disruption? How did the home management anticipate this would influence staff morals and retention?
The care home management is rarely apparent or available.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for your feedback. Ensuring the highest standard of care for our residents is our top priority, and a positive, collaborative approach with relatives and visitors is essential to achieving this. We value open communication and as we do not have your contact details, we encourage you to contact the home's management team to discuss your concerns. Thanks, Richelle Smith Home Manager


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian L (Son of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The short time my mum was in care everyone associated with the care home was caring, very attentive and professional. My family and I appreciate the wonderful care of my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary B (Wife of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Not enough carers. Too much cake and biscuits. No exercise. Some staff are excellent. Belongs going missing. Paying for toiletries not used by my husband and I had taken them in for him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad had Alzheimer's and became a resident at Elvaston Lodge as he required an increasing amount of care for his personal needs. The home recognised his individual and changing needs and adapted routines and level of care accordingly.
The home kept him safe and provided him with the security he required
as his Alzheimer's worsened.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for your reviews and pass your comments to the team. It has been a pleasure meeting you all and having the opportunity to care for your dad. He was such a beautiful man.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diana F (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been there 4 weeks but from what I have seen up to now is excellent. All the staff are so welcoming and caring towards him and his family. I never feel that I am in the way and they try their utmost best to accommodate family. Today visited with my children and grandchild and joined
in with a bingo game. The lovely activity staff member included us with my dad and he had a lovely time with his family. We were offered the opportunity to take him away from the game but we chose not to. This was not a problem for staff. I have written this review because I was touched by how accommodating they were.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for giving us your positive reviews. I will pass your message to all the staff, particularly to our activity coordinators. Kindest regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D A (Niece of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was very happy here. The staff were very caring and kind. Nothing was too much trouble for them. My uncle always looked clean and well-presented and the ones I came into contact with were genuinely kind, caring lovely people. I still have my parents, I am lucky but they are elderly, and if
I ever need to look for a care home this would certainly be one of my choices. Thank you to everyone, the whole team from the cooks, cleaners and all the staff. Sadly my uncle passed away peacefully on 30/04/24 but was treated with dignity and respect. You are all wonderful.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

We would like to thank you for your kind words for the staff and for your positive experiences with us. Grateful to have the opportunity to care for your uncle and work alongside with family. Your reviews are greatly appreciated by the whole team at Elvaston Lodge. Kindest regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve B (Son of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff great at all levels.
Building nice.
Food good.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi, thank you so much for your positive review. From all of us at Elvaston Lodge


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy J (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy to see my mother looking so well. She has had her fair share of illness. I had dinner with her for the first time at the care home on the 9/ 3/24. I was very impressed with how the dinner was presented it was also very delicious. Her room was very clean. I wish to thank the team for
how the care home is run. Also thanks to all the carers for the work they do. They don’t get paid enough for what they do. I do hope that in good time the government will look into what it involves to be a carer and give them a higher pay to reflect the hard work they do. I wish to express my deepest appreciation to the management and staff for what they do. The work they do is very challenging. I am at ease knowing my mum is well cared for. Thank you to everyone at Elvaston Lodge Nursing Home.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

On behalf of the Elvaston Lodge team, I would like to thank you for your reviews. I will pass your message to the team. You are always welcome. Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H C (Niece of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the care my aunt received has been exceptional. The care team have supported both myself and my aunt. everyone has shown great concern, care and respect for my family. Thank you for making the remainder of my aunt's life as happy and fulfilled as possible.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for your reviews.
Passed your comment to the whole team.
Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff.
For looking after our mum when she needed support, care and compassion the whole staff team treated our mum well with lots of respect and dignity. Thank you for being there for us all as a family. You listened and cared and made us part of the Elvaston Lodge community family.
You’re all amazing thank you again.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

On behalf of Elvaston Lodge team, we would like to thank you for the trust and the opportunity you have given us to care for your lovely mum.
Many thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Daughter of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was in Elvaston Lodge from 2021, he has been cared for by the staff and looked after with great dignity. At the end of his life, staff were there at his side as I didn't make it.
My only reservation is the wait time to get into the main building, I appreciate staff are busy, in my mind there
should be a receptionist. Other than that an absolute five star to all the staff.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

It has been a pleasure for the whole team at Elvaston Lodge to have the opportunity to care for your dad, what a lovely man he was.
And thank you for your trust and your reviews.
Take care.
From all of us at
Elvaston Lodge Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P A (Daughter-in-law of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the support given.
The staff work hard to provide care.
The facilities are good.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for your reviews.
Take care.
Kind regards,
From us all at Elvaston Lodge


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K E (Granddaughter of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother has been in the home for two months, and so far, we are very pleased with her care.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hope you are well.
Thank you for your reviews.
Take care.
Kind regards,
From us all at Elvaston Lodge


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G L (Brother of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind and caring. Their care of my brother is excellent.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for your reviews.
It was our pleasure to have the opportunity of looking after your brother.
He was a lovely man who cared a lot for others in need despite his condition.
Take care.
Kind regards,
From us all at Elvaston Lodge


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer O (Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience is very good, but would like more residents to participate in activities apart from me. Hopefully, we will be able to go out in the garden soon, I do like helping with plants in the greenhouse when there is one. Would like to choose who I sit next to in the lounge! At another home, most
residents got involved and we used to have more entertainment, e.g. singers. I would also like more involvement with church, Songs of Praise etc. Rooms not as good as the other home.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi. Thank you for your review. Many thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen S (Daughter of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Elvaston Lodge proved to be a caring, friendly and safe environment for mum. The home is clean and bright with modern en suite rooms. Lovely staff who always treated mum with respect and care for all her needs. The food is very good and mum has started to eat again since being at the Lodge. The entertainment
lady is so good at motivating the residents and mum enjoyed the various activities. I must also give credit to the manager who is actively involved with residents and their families and works hard to cater for their needs, I found her to be very supportive of both mum and us as a family.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for your reviews. I have passed your message on to all staff.
Many thanks,


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.314)

Overview of Review Score

The Review Score of 9.3 (9.314) out of 10 for Elvaston Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.314 for Elvaston Lodge Nursing Home is calculated as follows: ( (197 Excellents x 5) + (70 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (25 Very Poors x 1) ) ÷ 312 Ratings = 4.314

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elvaston Lodge Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

No image found

Richelle Smith

Job Title: Home Manager

Joined: 2020

I am proud of our home and passionate about care. It is important to me that each and every individual living in the home is treated and cared for in a way that makes them feel happy, comfortable and safe whilst maintaining a positive sense of self. I am committed to ensuring all aspects of the home meet official responsibilities and requirements and that our staff team myself included continue to learn and develop.


No image found

Karen Boot

Job Title: Care Coordinator

Joined: 2021

I enjoy working with great managers and leading the team to demonstrate correct procedures and ensure a personal approach. I have over 10 years of experience and my role is to ensure that the residents have the highest possible standard of care and live life to the full.


Maz

Maz

Job Title: Care Assistant

I love working at Elvaston Lodge and have been here for 6 years now. We give great care and the home is lovely for our residents. The staff team work really well together and we support and appreciate each other. I recently won employee of the month and was awarded with a lovely card, bunch of flowers and a day off. It’s really nice to be appreciated for the work we do. I love taking care of the residents in their home and it gives me great pleasure and satisfaction to do my job well.


Paulette

Paulette

Job Title: Domestic

Joined: 2007

Having worked at Elvaston Lodge for 12 years I feel proud to be a part of the team and everything that we have achieved. I am always willing to go that extra mile to make our residents feel at home and enjoy spending time with the residents whilst I work. I have a lot of pride in my work and it brings me great job satisfaction when visitors and residents comment on the cleanliness of the home.


Frequently Asked Questions about Elvaston Lodge Nursing Home

What types of Care is Elvaston Lodge Nursing Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elvaston Lodge Nursing Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Elvaston Lodge Nursing Home have?

There are 40 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Elvaston Lodge Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elvaston Lodge Nursing Home to the centre of Derby?

3.1 mile(s) as the crow flies, distance by road may be significantly further.