Elvaston Lodge Nursing Home

24a Elvaston Lane, Alvaston, Derby DE24 0PU
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9.3 47 Reviews
  • Elvaston Lodge Nursing Home, Derby
Elvaston Lodge Care Home provides accommodation for people who require nursing or personal care. The service supports older people with dementia nursing needs.

Respite care is also offered for relatives who need a break from caring for a loved one.

The home is situated in Derby and is a purpose-built home which specialises in Nursing care for dementia.

The home provides excellent care and has a wonderful team who generally care about residents welfare. The management is happy to answer any questions and have an open door policy.

The home's chef prepares a menu of tasty meals, and the dietary requirements and food preferences of residents are taken into account.

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Care Provided by Elvaston Lodge Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 44 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Richelle Smith (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome during the day and evening. Visitors are encouraged to join the residents for activities and events within the home. Visitors are welcome to join the residents for meals for a donation of £1.00 per meal which goes directly into the resident’s fund.


  • Parking

  • Carpark on site and ample on street parking to the front of the home.


Elvaston Lodge Nursing Home Reviews (47)

Total of 47, showing 21-40
9.3

Elvaston Lodge Nursing Home has a Review Score of 9.3 (9.314) out of 10, based on 27 reviews in the last 2 years. Over all time Elvaston Lodge Nursing Home has 47 reviews.

Overall Experience

  • 30
  • 13
  • 1
  • 1
  • 2

Date Published

47
8
11
27
20

Review from P S (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Mum, aged 95, was rushed to hospital from Elvaston Lodge Nursing Home on 1.8.22 in a serious medical condition. The hospital discovered that she was dehydrated, had low blood sugar and had a totally impacted bowel, (Faecaloma). She subsequently died on 6.8.22.
Because of the circumstances, a coroner’s
inquest was held. The coroner’s judgement was that at the care home, there was no prior clinical examination of mum, and had there been, this would have found the faecal impaction at an early stage. The laxatives she was prescribed had then been stopped without clinical examination and thus medical approval. As a consequence, the coroner was not able to report the death as "from natural causes", because the decision by the care home to stop laxatives on July 23 was a contributory cause of death.
Prior to this, the standard of care mum was receiving was shocking in every aspect. There was a manager who was uncontactable when we tried to express our concerns.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for your review. Please be assured that the issues raised are being treated with the utmost seriousness. The Coroner's findings and conclusion following the inquest have been noted and the matters raised as concerns are the subject of ongoing investigation.
We value all feedback and continue to be committed to ensuring that our residents receive the highest quality care possible.


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Review from Karen T (Daughter of Resident) published on 30 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After the stress and anxiety caused by Dad's two nights in another care home, as soon as he moved to Elvaston Lodge Nursing Home I could tell this was much better for Dad. There is a lovely outside area where he can smoke safely, attended by a carer. His room is clean, bright and airy, they adapted
it to his needs by removing unwanted furniture. His bathroom is ideal for his mobility issues. Although he usually eats little, his appetite has improved (I joined him for Easter lunch and the food was delicious). Usually a loner, he has mixed in with other residents. He's always treated with dignity and respect. Thank you to the team.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi Karen, thank you for your reviews.
Looking forward to see you every day.
From us all at Elvaston Lodge team


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Review from June S (Resident) published on 30 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Blessed for being here.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi June, the team are so proud of you, now living on your own was an achievement for us and most especially for yourself.
We are missing you and hope you visit us when you are free.
Come dine with us!
Take care always and thank you for your wonderful message and your reviews when you are still one of our residents, now one of our visitors.
From us all,
Elvaston Lodge team


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Review from Lee S (Son of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only in the home for a short time but was treated very well. The staff were attentive and offered her a lot of support. I was impressed by the organisation at the home. The food was excellent, and the home was clean and tidy. My mum was treated with a lot of respect and care in her final
days.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Tho it was a short stay with us, the team have missed your mum. She was a lovely woman. Thank you for trusting Elvaston Lodge Team.
From us all at Elvaston Lodge Team


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Review from Jennifer M (Daughter of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all the staff and a big thank you to you all.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi, thank you for your review.
From, us all at Elvaston Lodge.


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Review from Lynda T (Wife of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t know where to start with my praise for all the staff at Elvaston Lodge Nursing Home. From day one all staff were kind and friendly to all of our family. We thought we had months there with my husband but unfortunately it wasn’t to be. The week he went into end of life care there wasn’t anything
that the staff wouldn’t do for us or him. Always making sure he was comfortable and pain free. It wasn’t just him, it was anyone who came to sit with him in his last days. They were offered food and drink throughout the day. Nothing was any trouble at all. They were 100% helpful to us all. Always had time to listen to your worries or just asking how you were getting on. We will be eternally grateful for the care and dedication that was shown in my husband's last few days. Can’t thank you enough x

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Thank you for your reviews and for the opportunity you gave us for trusting Elvaston Lodge Team to provide care and support for MT.


Take care
From us all at Elvaston Lodge


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Review from Linda J (Daughter-in-law of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This place is truly disgusting. My father-in-law was placed here during covid. He ended up in hospital in December 2022 from where we were able to move him to a different home. He was in hospital following one of many falls. He should never have been forced to get on his feet. He was severely underweight,
dehydrated and had sepsis. He should have had someone supervising his eating and drinking but did not. A family friend had visited him and asked if it was okay to leave him a gift of a bottle of rum. He was told that was Okay! His room was very dusty and dirty and the smell from him and the room was overwhelming. We were even given seats to sit on that had faeces on them. There were faeces on the floor one day with 3 staff members guiding people around it instead of simply picking it up. On one visit, a resident answered the door to us. Absolutely disgusting, shocking place and I would never advise anyone to place a loved one here.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi Linda,


We are sorry to hear about your negative experience. We take all allegations of this nature very seriously and assure you that the well-being and safety of our residents always remain our top priority.


We have strict procedures in place to prevent falls and ensure residents' safety, regularly monitor our residents for signs of infection, as well as closely monitoring our residents' weight and nutritional intake.


While we can’t comment on the specifics of your father-in-law’s case due to data protection, we can confirm we followed the correct protocols and consulted with appropriate healthcare specialists in order to meet your father-in-law’s changing care needs.
As we take pride in providing high-quality care to all of our residents and are committed to continuously improving our services, I would encourage you to contact our management team directly to discuss your concerns, so that we can work together to address any issues you may have.


Many thanks.


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Review from P C (Partner of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff at Elvaston Lodge very considerate to the residents. If they are needed they are soon on the scene. I think they do a great job towards the resident and I think they do a wonderful day's work.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Many thanks for your review. I have fed this positive feedback received to the staff at Elvaston Lodge.


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Review from G S (Daughter of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad had been in Elvaston Lodge for over 5 years, the staff at the home were always very friendly and looked after my Dad very well. He loved the food and his lovely dual-aspect room which was always clean.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi Gina, thank you for your positive feedback. It was a privilege for us (Elvaston Lodge Team) to be able to know your dad and work along side with him. He was good man. Take care from all of us at Elvaston Lodge. Kind regards.


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Review from Shirley P (Wife of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all round. No complaints at all.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi Shirley,


Thank you for your positive comments.


From us all at Elvaston lodge


Kind regards


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Review from Paul B (Son of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my mother arrived, I knew that Elvaston Lodge was the ideal placement for her. I love the room she is in, and its bright outlook to a grassy area across the road is great. The staff are caring, respectful and accommodating to both residents and visitors. My mother has told me that she
loves the food here, and I have seen the staff arrive promptly if she needs any toileting or other care. This is an efficient, safe and extremely caring place, and I would have no hesitation in recommending it to others. Keep up the great work!

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi Paul, thank you for your positive and encouraging compliments to all the staff. From us all at Elvaston Lodge. Kind regards.


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Review from Linda L (Daughter of Resident) published on 24 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is so happy here, the care I cannot fault.

Reply from Richelle Smith, Manager at Elvaston Lodge Nursing Home

Hi Linda,


We are so pleased to put a smile back on your mum's face and having a positive compliment from your mum and the rest of the family, that is encouraging to all the staff at Elvaston Lodge.
On behalf of all the staff, thank you much.


Kind regards,


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Review from P S (Niece of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has settled very well. The carers are thoughtful and keep me informed of any problems. The home is kept very clean and her bedroom is always nicely presented, the bathroom is always clean. I feel that, maybe, a little more activities would benefit the residents.

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Review from Y H (Daughter of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care my father receives. He loves the food and really enjoys his meals. He likes to sit in his own room with his television, and can use the nice communal room for meals or when he wants company. The staff are very friendly and his room is kept clean.

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Review from Michael (Son of Resident) published on 20 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Elvaston Lodge for six years. During this time she has been well cared for and wanted for nothing.
The home is clean, the food is good and all the staff are caring.

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Review from Karen C (Niece of Resident) published on 20 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt has been a resident at Elvaston Lodge since July on the recommendation of a friend whose mother is also here. We have nothing but praise for the management and staff, everyone is professional yet still so friendly and accommodating to residents and visitors alike. The home is very clean and
tidy and our aunt, although she does not eat much, always says that she likes the food. The main thing that has made us feel this is that everyone acknowledges all the residents by name and stops for a quick chat however busy they are. The activity coordinator is very good and will try to involve even the most reluctant resident. We would not hesitate to recommend to others as it was recommended to us. Thank you and keep up the good work!

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Review from Lisa M (Daughter of Resident) published on 20 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with level of care Mum receives. Staff very thoughtful to individual needs. Encouraged to interact although don't feel pressured. Safe and homely environment.

Reply from Sarah Barnes, Manager at Elvaston Lodge Nursing Home

Hi Lisa, thank you so much for your kind words. I will pass them on to the team. We really do our best to try and engage all of our residents.
Kind regards, Sarah


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Review from Brian L (Son of Resident) published on 20 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's room is clean, tidy and spacious and has own toilet and washing facilities. The staff are genuinely most considerate and caring and try under what can, understandably, be difficult situations, to provide comfort and display kindness and concern for the residents.
The entertainment, when
provided in the form of guest musicians, seems to be the one thing that brings the residents together the most and I believe should be encouraged to the utmost. I know my mother enjoys these moments very much, joining in singing and playing along with the musicians. Other activities should also be encouraged, such as skittles, etc. which involve gentle exercise.
The food is excellent with breakfast, lunch and afternoon tea provided daily. Recently the communal room has undergone a refurbishment which gives the area a very pleasant and homely feeling. Overall I am pleased with the service the home provides for my mother.

Reply from Sarah Barnes, Manager at Elvaston Lodge Nursing Home

Hi Brian, thank you for the review and complimenting our newly decorated lounge, a lot of effort went into getting it just so. Our activities co-ordinator has seen your comment and will encourage more games of skittles as well as chair-based exercise class etc.
We have recently had a few new singers/musicians come and play at the home and mum seemed to really enjoy them, one gentleman in particular.
Kind regards, Sarah and the team at Elvaston Lodge.


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Review from Chris S (Nephew of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old aunt entered Elvaston Lodge some months ago and I have visited on several occasions. The visits have been to see my aunt but also to discuss financial matters with staff. I always find the care home clean, tidy and with a friendly, caring environment. Not only the carer staff themselves
but also the administration/management are truly a fantastic group of dedicated people. Caring for the elderly cannot be the easiest of jobs but the staff have this remarkable ability to engage with the residents.

Reply from Sarah Barnes, Manager at Elvaston Lodge Nursing Home

Hi Chris, Thank you for your kind words - I will pass them on to the rest of the team. It is truly a privilege to care for your fabulous aunt. Kind regards, Sarah.


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Review from L K (Stepdaughter of Resident) published on 17 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic care home. So clean, so friendly, a great 'can do' attitude by everyone. Nothing is too much trouble. Resident is treated with respect and dignity, always. Staff and managers always on hand to help and answer any questions carers/relatives may have. Great place. Thank you.

Reply from Sarah Barnes, Manager at Elvaston Lodge Nursing Home

Thank you so much for your kind words from all of the team here at Elvaston Lodge.


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Current Review Score: 9.3 (9.314)

Overview of Review Score

The Review Score of 9.3 (9.314) out of 10 for Elvaston Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.314 for Elvaston Lodge Nursing Home is calculated as follows: ( (197 Excellents x 5) + (70 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (25 Very Poors x 1) ) ÷ 312 Ratings = 4.314

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elvaston Lodge Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

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Richelle Smith

Job Title: Home Manager

Joined: 2020

I am proud of our home and passionate about care. It is important to me that each and every individual living in the home is treated and cared for in a way that makes them feel happy, comfortable and safe whilst maintaining a positive sense of self. I am committed to ensuring all aspects of the home meet official responsibilities and requirements and that our staff team myself included continue to learn and develop.


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Karen Boot

Job Title: Care Coordinator

Joined: 2021

I enjoy working with great managers and leading the team to demonstrate correct procedures and ensure a personal approach. I have over 10 years of experience and my role is to ensure that the residents have the highest possible standard of care and live life to the full.


Maz

Maz

Job Title: Care Assistant

I love working at Elvaston Lodge and have been here for 6 years now. We give great care and the home is lovely for our residents. The staff team work really well together and we support and appreciate each other. I recently won employee of the month and was awarded with a lovely card, bunch of flowers and a day off. It’s really nice to be appreciated for the work we do. I love taking care of the residents in their home and it gives me great pleasure and satisfaction to do my job well.


Paulette

Paulette

Job Title: Domestic

Joined: 2007

Having worked at Elvaston Lodge for 12 years I feel proud to be a part of the team and everything that we have achieved. I am always willing to go that extra mile to make our residents feel at home and enjoy spending time with the residents whilst I work. I have a lot of pride in my work and it brings me great job satisfaction when visitors and residents comment on the cleanliness of the home.