Elvaston Lodge Nursing Home

24a Elvaston Lane, Alvaston, Derby DE24 0PU
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9.3 47 Reviews
  • Elvaston Lodge Nursing Home, Derby
Elvaston Lodge Care Home provides accommodation for people who require nursing or personal care. The service supports older people with dementia nursing needs.

Respite care is also offered for relatives who need a break from caring for a loved one.

The home is situated in Derby and is a purpose-built home which specialises in Nursing care for dementia.

The home provides excellent care and has a wonderful team who generally care about residents welfare. The management is happy to answer any questions and have an open door policy.

The home's chef prepares a menu of tasty meals, and the dietary requirements and food preferences of residents are taken into account.

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Care Provided by Elvaston Lodge Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 44 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Richelle Smith (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome during the day and evening. Visitors are encouraged to join the residents for activities and events within the home. Visitors are welcome to join the residents for meals for a donation of £1.00 per meal which goes directly into the resident’s fund.


  • Parking

  • Carpark on site and ample on street parking to the front of the home.


Elvaston Lodge Nursing Home Reviews (47)

Total of 47, showing 41-47
9.3

Elvaston Lodge Nursing Home has a Review Score of 9.3 (9.314) out of 10, based on 27 reviews in the last 2 years. Over all time Elvaston Lodge Nursing Home has 47 reviews.

Overall Experience

  • 30
  • 13
  • 1
  • 1
  • 2

Date Published

47
8
11
27
20

Review from David C-W (Son of Resident) published on 2 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was diagnosed with vascular dementia in 2014, and came to Elvaston Lodge in the March of 2015, she resided there until her death in July 2019. Throughout her stay at Elvaston Lodge, mum was absolutely loved and cared for by the staff at the home. They were understanding and practical with
her deteriorating physical and mental state and looked for ways to keep mum engaged. The home has a good relationship with the local primary school, and mum particularly loved it when the children came to visit.
Mum always remarked on the food at the home, on how excellent it was; and her constant comment was how lovely everyone was at the home.
Mum developed pneumonia in the last few weeks of her life, and Elvaston provided excellent end of life care, ensuring her needs were met whilst maintaining her dignity. All of the staff who looked after mum showed the utmost care and compassion.

Reply from Sarah Barnes, Manager at Elvaston Lodge Nursing Home

Thank you for your review David, Mum was a real pleasure to care for and will be greatly missed by us. I will pass on your kind comments to the staff time.


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Review from John T (Husband of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elvaston Lodge is in a lovely position, the residents can look out to a small park on one side and primary school playgrounds on the other side.
The security and cleanliness are very noticeable on entry. The staff are most caring and competent a sign of good management. Rooms are large with en-suite.
The food is superb with that home cooked quality. Doctors and nurses make regular visits. Entertainment is also provided. A well-run home due to the excellent staff.

Reply from Sarah Barnes, Manager at Elvaston Lodge Nursing Home

Thank you for your lovely words, the staff team at Elvaston Lodge do our best to ensure that residents are well cared for and that the home environment is both safe and stimulating. If there is a particular member of staff that stands out to you then please fill in an employee of the month slip so that we can acknowledge the great work by rewarding the person with a day off!
Kind regards, the manager and the team at Elvaston Lodge


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Review from Peter F (Son of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Elvaston Lodge for 14 months now and I have no hesitation to recommend this home. I find everyone from the management to the carers friendly, caring and very polite, looking after Mum excellently.

Reply from Sarah Barnes, Manager at Elvaston Lodge Nursing Home

Hi Peter, Thank you for your lovely review of our home. It is a pleasure to have your mum with us.
Kind regards, Sarah and the team at Elvaston Lodge.


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Review from Trisha H (Granddaughter of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Elvaston Lodge. On entering the building it is calm and inviting. The residents' rooms are all decorated to a high standard with each room offering a TV point, wardrobe and dressing table and en-suite washing facilities. All of the staff are kind patient and caring and ensure
all of the residents' needs are met. Each floor offers a lounge and the ground floor has access to a garden. The meals look fantastic and all have a home cooked appeal with real gravy and puddings with custard. The staff ensure all aspects of the residents' health and happiness are their first priority and GP or hospital appointments are organised as and when required. With an on-site hair salon, visits from the chiropodist and manicurist the residents are able to maintain a high level of self-care. There is much more I could write but overall our family are really happy and impressed with the care provided and would highly recommend Elvaston Lodge.

Reply from Sarah Barnes, Manager at Elvaston Lodge Nursing Home

Hi Trisha, Thank you for your lovely review of our home. It's true that health and happiness are our priority, we are happy that this shows to our visitors and relatives.
Kind regards, Sarah and the team at Elvaston Lodge.


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Review from Deborah (Daughter of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent, they show great patience and have a great rapport with my dad.
Food is great too and staff always appear to go out of their way to prepare something else if requested.

Reply from Sarah Barnes, Manager at Elvaston Lodge Nursing Home

Hi Debbie, Thank you for such a positive review of our home. We like to get to know our residents and it is important to us that we are able to meet their needs in a way that suits them.
Kind regards, Sarah and the team at Elvaston Lodge.


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Review from Paul (Son of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff employed at Elvaston Lodge to be friendly and helpful at all times. There are some staff who I am not allowed to name that stand out as excellent carers. I do however think that at times the staffing level is insufficient. There are regular activities for the residents but I would
like to see more outings arranged.
The home is generally clean but the garden area is sometimes scruffy with cigarette disposal facilities left unemptied for several days. The meals offered appear to be of a good standard. I am concerned however about the ease with which personal possessions go missing. Clothes and shoes being mislaid is understandable but recently we have lost a table lamp and a digibox for the TV!
In the last year, I have found the management of the home to be of a very high standard.

Reply from Sarah Barnes, Manager at Elvaston Lodge Nursing Home

Hi Paul, Thank you for your review of our home, we have some wonderful carers and I am so pleased that you see this on your visits. We have an employee of the month system in place so please do vote for a carer on your next visit (the winner receives a day off on full pay!) I am sorry that you sometimes think that our staffing levels are insufficient. Our staffing is measured by our residents dependency although of course sometimes there are unforeseen circumstances which can take staff away from the floor whilst they attend to this. As I am sure you have noticed we do occasionally use an agency to cover staff sickness and try to use only a few of their carers to keep continuity for our residents. Now that the weather is drying up and we have finished decorating the hallways of the home, we will be focusing on tidying and brightening up our garden area. Apologies once again for the missing items. If you come into the office next time you are in, we can look at how to rectify the issue.
Kind regards, Sarah and the team at Elvaston Lodge.


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Review from Margaret B (Wife of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very happy with the overall care and friendliness of the staff and with the security and cleanliness of the home.

Reply from Sarah Barnes, Manager at Elvaston Lodge Nursing Home

Hi Margaret, thank you for your review of our home.
Kind regards, Sarah and the team at Elvaston Lodge.


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Current Review Score: 9.3 (9.314)

Overview of Review Score

The Review Score of 9.3 (9.314) out of 10 for Elvaston Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.314 for Elvaston Lodge Nursing Home is calculated as follows: ( (197 Excellents x 5) + (70 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (25 Very Poors x 1) ) ÷ 312 Ratings = 4.314

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Elvaston Lodge Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

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Richelle Smith

Job Title: Home Manager

Joined: 2020

I am proud of our home and passionate about care. It is important to me that each and every individual living in the home is treated and cared for in a way that makes them feel happy, comfortable and safe whilst maintaining a positive sense of self. I am committed to ensuring all aspects of the home meet official responsibilities and requirements and that our staff team myself included continue to learn and develop.


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Karen Boot

Job Title: Care Coordinator

Joined: 2021

I enjoy working with great managers and leading the team to demonstrate correct procedures and ensure a personal approach. I have over 10 years of experience and my role is to ensure that the residents have the highest possible standard of care and live life to the full.


Maz

Maz

Job Title: Care Assistant

I love working at Elvaston Lodge and have been here for 6 years now. We give great care and the home is lovely for our residents. The staff team work really well together and we support and appreciate each other. I recently won employee of the month and was awarded with a lovely card, bunch of flowers and a day off. It’s really nice to be appreciated for the work we do. I love taking care of the residents in their home and it gives me great pleasure and satisfaction to do my job well.


Paulette

Paulette

Job Title: Domestic

Joined: 2007

Having worked at Elvaston Lodge for 12 years I feel proud to be a part of the team and everything that we have achieved. I am always willing to go that extra mile to make our residents feel at home and enjoy spending time with the residents whilst I work. I have a lot of pride in my work and it brings me great job satisfaction when visitors and residents comment on the cleanliness of the home.