The Gables has a Review Score of 9.0 (8.961) out of 10, based on 4 reviews in the last 2 years. Over all time The Gables has 9 reviews.
Review from David H (Son of Resident) published on 30 August 2024
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Reply from Jayne Hollins, Manager at The Gables
Thank you so much David for the lovely review. We really appreciate it. Your mum was a such a lovely presence around the home, we've such fond memories of her participation in activities, and of course her gardening. We all certainly miss her a lot.
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Review from P J (Son of Resident) published on 3 July 2024
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Reply from Jayne Hollins, Owner/Manager at The Gables
Thank you for your very kind words and lovely review. We're delighted your mother blossomed during her stay here and that she enjoyed the food and the company of her fellow residents so much. It was a pleasure to care for her.
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Review from David P (Son of Resident) published on 27 June 2024
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Reply from Jayne Hollins, Owner at The Gables
Thank you so much for your kind review! We're thrilled to hear that your mum feels comfortable and well cared for at The Gable. Our team strives to create a welcoming and supportive environment, and it's wonderful to know we're meeting your expectations for your mum's care.
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Review from Rex Y (Son of Resident) published on 23 May 2024
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Reply from Jayne Hollins, Home Manager at The Gables
Thank you so much for your kind words during this difficult time. We are deeply sorry for your loss and are honored to have cared for your Mum. Our team strives to provide compassionate and respectful care, and your appreciation means a lot to us. We will always remember your Mum and are glad we could make her feel loved. Please accept our heartfelt condolences to you and your family.
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Review from Dave W (Son of Resident) published on 28 February 2023
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Reply from Jayne Hollins, Owner/Manager at The Gables at The Gables
Thank you so much for your lovely review. We really appreciate it. Mum was a pleasure to look after and we were very fortunate to get to know her over the years she was with us. She will always be remembered and be very sorely missed.
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Review from B S (Daughter of Resident) published on 21 January 2022
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Reply from Jayne Hollins, Owner/Manager at The Gables at The Gables
Thank you very much for your review. We're so glad your mother is thriving here and enjoying life. She's a delight to care for. We also appreciate your feedback regarding communication and will ensure this is addressed.
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Review from Bev D (Daughter of Resident) published on 21 January 2022
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Reply from Jayne Hollins, Owner/Manager at The Gables at The Gables
Thank you for your kind words and feedback. We'll pass your comments on to our staff who will be delighted, as they try very hard to provide a homely atmosphere with great food and a relaxed feel.
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Review from P R (Brother of Resident) published on 21 January 2022
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Reply from Jayne Hollins, Owner/Manager at The Gables at The Gables
We're delighted to have your brother with us and that your mind is now at rest, knowing he's being well looked after. We also look forward to welcoming you to the home as soon as covid restrictions are lifted and will be delighted to give you a full tour.
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Review from Gail E (Daughter of Resident) published on 21 October 2021
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Reply from Jayne Hollins, Owner/Manager at The Gables
Thank you very much for your kind words. They are very much appreciated and we'll pass them on to the team, who will really appreciate the recognition of their hard work.
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The Review Score of 9.0 (8.961) out of 10 for The Gables is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.872 for The Gables is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) ) ÷ 47 Ratings = 4.872
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.089 Points relating to the number of positive Reviews for The Gables is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 4 Positive Reviews ÷ 5.6 = 0.714
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Jun 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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