Regency Care Home

Queensferry Gardens, Shelton Lock, Derby DE24 9JR
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8.4 12 Reviews
  • Regency Care Home, Derby
Queensferry Court provides affordable residential care and nursing care for up to 56 residents in Allenton, near Derby.

The home has a relaxed and homely feel with spacious and comfortable lounge and dining rooms, with plenty of space for activities, such as arts and crafts, bingo and baking or relaxing if that is the resident's choice. Residents can enjoy the lovely garden where garden parties and barbecues are held in the summer.

Bedrooms are arranged in the way each resident wants. They are encouraged to personalise them to help them feel at home.

The home recognises that each resident is a unique individual and so delivers person-centred care to ensure every need is cared for. Residents also have the freedom to take part in a variety of activities and choose from a varied menu.

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Care Provided by Regency Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 56 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Manjit Bram (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (56)

Facilities

  • Gardens
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted

Regency Care Home Reviews (12)

8.4

Regency Care Home has a Review Score of 8.4 (8.435) out of 10, based on 3 reviews in the last 2 years. Over all time Regency Care Home has 12 reviews.

Overall Experience

  • 8
  • 3
  • 0
  • 1
  • 0

Date Published

12
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3
9

Review from Kev P (Son of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's care was outstanding and caring - which was all I wanted, the food and cleanliness was excellent - it's not a 5-star hotel which some places make out to be - however, it was more than adequate. A few months into Mum's care- an entertainment person started and this in my opinion made an enormous
contribution to the residents well being and mood, this made trips available and also one-to-one trips if appropriate for the resident, as well as singers on site and games etc. I hope this still happens. Mum had dementia, all the staff stood in line for Mum's funeral car and four members attended the funeral itself.

Reply from Manjit Bram, Manager at Regency Care Home

Thank you, Kev, for your kind words, your comments have been shared with the staff team at the home. The staff have all said it was a great honour to support your mother at Queensferry, she is missed by all. Best Wishes from everyone at Queensferry.


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Review from Jane P (Niece of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very friendly and nothing is too much trouble for the residents if they anything.

Reply from Manjit Bram, Manager at Regency Care Home

Thank you for your kind words; your comments will be shared with the care staff team.


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Review from Julie B (Daughter of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - always a cup of tea or coffee when you visit.
Mum is happy and kept clean.
Staff very helpful.

Reply from Manjit Bram, Manager at Regency Care Home

Thank you for your review; your comments will be passed on to the care staff team.


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Review from Laraine H (Daughter of Resident) published on 9 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I took Mum out to see a friend today for a cuppa. Whilst out, she suddenly started leaning to the left in her wheelchair. I managed, with difficulty, to get her into the car and drove her back to the home. On arrival, I couldn't get her out of the car because she was leaning against the door. I managed
to attract the attention of one of the carers and he was an absolute star. He helped me get her out of the car, took her into the home, settled her and took her obs. He just took control of the entire situation. The paramedics were called, and he stayed with her until they arrived and looked after her. It was thought that she had had a TIA, however, she refused to go to hospital and the ambulance crew explained to the carer exactly what to do and when. I certainly would have struggled today if he had not been there.

Reply from Lee Langley, Registered Manager at Regency Care Home

Thank you for your kind review, our team at Queensferry court are dedicated in delivering good quality care, we can see on this occasion that the training our staff received paid off.
We have passed your comments over to the team as it is always nice to hear such positive feedback.
Thanks again.


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Review from A K (Daughter of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Queensferry Court on a short-term basis, with the possibility of it being permanent. Unfortunately, Mum deteriorated and passed away within a month. I found the staff caring, efficient and very easy to talk to.

Reply from Lee Langley, Registered Manager at Regency Care Home

Please let me thank you for your kind words, it was a pleasure to have the opportunity to look after such a wonderful lady. In the short time that Mum resided at Queensferry Court, our carers had built such a wonderful relationship with her, she will be sadly missed but never forgotten.


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Review from Isobel S (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

There are some very kind, conscientious carers at Queensferry Court who I would like to have named as they helped mum and me cope with her two-week stay. Their positive and valuable contributions are undermined by a system that fails to enforce standards and therefore turns a blind eye to unkind and
inefficient practices. Communication about and recorded information of the residents is inconsistent. It took some time for the fact my mum was vegetarian to be documented and observed. Despite the GP prescribing enteric-coated low-dose aspirin, it had not been sourced a week later.
When I voiced my concerns to the manager he listened for less than 5 minutes, scribbled a few things down then made excuses and left. He gave me no explanations or solutions.
We express thanks to those who truly cared for mum, and they will know who they are. The unkind, dismissive, and generally impatient attitudes which mum encountered, especially at night, should be thwarted by active management which enforces standards.

Reply from Lee Langley, Registered Manager at Regency Care Home

Thank you for your review, we are sorry that your experiences weren't what you or mum expected, we offer assurances that all the meals that were provided to mum during her stay were in fact consistent with her dietary requirements. Your meeting with the home manager was taken over by the deputy manager who continued the meeting due to the registered manager having a scheduled pre-arranged meeting. It was during this meeting with the deputy manager that we discussed what the home was doing to rectify the error made by external agencies, please accept our apologies if this wasn't communicated in a manner that thoroughly explained the process.
We would like to thank you for your kind comments, all of our residents are cared for by our experienced, trained team members, we have passed your comments on as it's always a pleasure to hear what a good job we do.


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Review from S R (Daughter of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. Staff are always pleasant and polite, and make you feel welcome when we visit mum. Mum has really settled here and always is happy when we visit her. Would highly recommend this home. Really wonderful place.

Reply from Lee Langley, Registered Manager at Regency Care Home

Thank you for your lovely review. Mum is a pleasure that we have mum in our care, it's like she has never not been at Queensferry Court. All of our staff are more than willing to help in any way they can, it's just what we do. Thank you again for your kind words.


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Review from S D (Daughter of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful, keeping me well informed on my mum.

Reply from lee langley, Registered Manager at Regency Care Home

It is a pleasure to look after mum, she is the life and soul of the party. I have passed over your lovely feedback to the wider team. Once again that you for your lovely comments they are welcomed.


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Review from S O (Daughter of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so happy here, even though it's been a short time. Clean and enough staff on duty at all times. My mother is being looked after to all her needs - including her medication. Staff are welcoming to visitings from all my mother's family including the family pod.

Reply from Lee Langley, Registered Manager at Regency Care Home

Thank you for your kind words, it is a pleasure to look after Mum it is like she has never not been here. I have passed your kind words over to the team as we always appreciate feedback.


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Review from S R (Wife of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this nursing home for just five weeks. He went in with several health issues, which were not addressed at his last care home. He has been on medication and treatment, having had visits from the local matron and GP. The manager, nurses and carers at Queensferry Court are all excellent,
kind, caring and attentive, and I cannot recommend them highly enough. I wish I had moved him there months ago and am happy he is now being well cared for.

Reply from Lee Langley, Registered Manager at Regency Care Home

Thank you so much for your very kind review, myself and the team work to ensure that all of our residents receive good quality care. I will ensure that your kind words are passed over to the wider team.


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Review from Irene A (Friend of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care home! All the staff I have spoken to are very friendly, caring and kind. Nothing is ever too much trouble. I visited the home twice to visit a dear friend of mine who was staying there for a couple of weeks before returning home. We were a little sceptical that our friend would improve
enough to return home in the short space of 2 weeks, but she did! Somehow, with their input, our friend was fit and well enough after just 10 days, to return home with a care package. We cannot thank Queensferry Court enough for all they did for our friend. She has no family, only us, and we would not think twice about having to bring her back to this home, if ever needed. Would give more stars if we could.

Reply from debbie boyd, marketing at Regency Care Home

Thank you for your kind review. We are so pleased our home exceeded your expectations. The whole team really does make our home so friendly and warm, as do all the residents who join us. We are glad your friend has recovered and she is welcome to be part of the Agincare family anytime.


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Review from John D (Son of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was taken to Queensferry Court from Derby Royal Hospital. He was recovering from a broken hip but the associated trauma had severely affected his dementia and was clearly nearing the end of his life.
He was at Queensferry for approx 2 weeks and during that time was extremely well cared for.
Due to Covid-19 restrictions, we were unable to visit however the level of communication and feedback that we received was excellent at all times.
I am happy that my dad was in the best possible place when he died and I would like to thank all at Queensferry Court for their all-round caring attitude.

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Current Review Score: 8.4 (8.435)

Overview of Review Score

The Review Score of 8.4 (8.435) out of 10 for Regency Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Regency Care Home is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.518 Points relating to the number of positive Reviews for Regency Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 3 Positive Reviews ÷ 11.2 = 0.268

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2023

Overall
Inadequate

  • Caring

    Good

  • Effective

    Inadequate

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Regency Care Home

What types of Care is Regency Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Regency Care Home provide?

Palliative Care is an additional type of care provided.

How many Rooms does Regency Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Regency Care Home?

Own Furniture if required, Smoking not permitted, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Regency Care Home to the centre of Derby?

2.9 mile(s) as the crow flies, distance by road may be significantly further.