Foylebank Care Home

Foyle Avenue, Albert Road Estate, Chaddesden, Derby DE21 6TZ
Submit a Review
8.9 30 Reviews
  • Foylebank Care Home, Derby
Foylebank Care Home in Chaddesden, Derby, offers residential care for 35 residents. Residents enjoy a relaxed and homely atmosphere and have access to spacious and comfortable lounge and dining rooms.

Before residents arrive at the home, Foylebank staff like to find out what they like and dislike to arrange their bedroom the way they want. Residents are then encouraged to make their room feel as homely as possible by bringing personal belongings, such as pictures and furniture.

The home has a busy and varied activities schedule which residents are free to take part in. Activities include visits from musical entertainers, exercise classes, bingo, arts and crafts and much more.

Good food and nutrition is important, which is why residents are served wholesome home-cooked meals prepared by the home's experienced chef.

Show Foylebank Care Home on the Map

Care Provided by Foylebank Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Samantha Ely (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (35)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Foylebank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £809 – £1,435
    • Self-Funded Residential Dementia Care £809 – £1,436
  • (these prices are only a guideline, please contact Foylebank Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted

Foylebank Care Home Reviews (30)

Total of 30, showing 1-20
8.9

Foylebank Care Home has a Review Score of 8.9 (8.915) out of 10, based on 8 reviews in the last 2 years. Over all time Foylebank Care Home has 30 reviews.

Overall Experience

  • 15
  • 11
  • 1
  • 2
  • 1

Date Published

30
2
3
8
22

Review from Diane F (Daughter of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Support for both mum and family was fantastic. emergency placement due to fall and dementia! Mum has been cared for very well and hopefully the plan is for her to stay. Thank you to all the staff.

Reply from Emily Fraher, Marketing Executive at Foylebank Care Home

Thank you so much for this lovely review, I will make sure it is shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Husband of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home was clean and tidy the staff were brilliant and very caring. Overall the care was more than 75% but less than 100%. My wife's well being was uppermost in the staff and management in their minds and I would definitely recommend the home for respite or permanent residency. Well done Foylebank,
you did yourselves proud.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T A (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a new resident at Foylebank Care Home. This is the first home mum has gone into. My first contact regarding my worries about mum was with the Deputy Manager. Instantly I became less worried about mum after talking with the Deputy Manager. She put my mind at rest on so many issues and questions
I had. I found her to be very competent with her knowledge and skills showing a great deal of experience she has. The Deputy Manager always had time for my questions and was extremely efficient with feedback. Having this kind of approachable personality wanting to put my and my family's mind at rest. Also, the carers are well-mannered and respectable with the residents. Thank you Foyle Bank.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine W (Niece of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my aunt for the second time in this home. The atmosphere in the home is extremely friendly, and you feel welcomed as a visitor. My aunt seems really settled and well cared for. All her needs seem to be met. The appearance of the home is really impressive - all areas are clean and fresh. There
are always a number of staff, all of whom are very friendly, to help with residents' needs.

Reply from Fiona Couchman, Manager at Foylebank Care Home

Thank you for your kind review. I will share this with the team at Foylebank.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jayne B (Daughter of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted for respite care initially for four weeks but is now living there permanently. They made all the family welcome and have taken excellent care of mum. Nothing is too much trouble and the staff care so much for the residents. It is lovely to see how they interact, respect and treat
them as they would there own family. It is run so well and they ensure that everyone is given has the chance to take part in activities and are included in whatever is happening. They have given support and reassurance to our family at a time of great difficulty and we could not be more grateful.

Reply from Corinne Pryer, Operations Manager at Foylebank Care Home

Thank you very much for this kind review. I have shared this lovely feedback with the team at Foylebank, who are really grateful.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L G (Son of Resident) published on 16 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A friendly and welcoming care home. Clean and tidy with a relaxing environment. The management and staff are extremely helpful. The food looks great with a varied selection. The residents always look happy and there always seems to be a variety of activities to keep them entertained.

Reply from fiona couchman, manager at Foylebank Care Home

Thank you for your review surrounding Foylebank, we aim to strive towards a homely environment for residents and families and the staff to continue to achieve outstanding care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff caring and kind, they treat each resident as individuals and are very good at their jobs. My mum enjoys the company and is happier than she was before she moved to the home.
I feel happy knowing that Mum is safe and cared for.

Reply from Corinne Pryer, Operations Manager at Foylebank Care Home

Hi, thank you for your lovely comments and for taking the time to complete this review. We will pass on your kind comments to the team who always appreciate feedback. We are really pleased your mum has settled at Foylebank.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H G (Niece of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If I could give this home a zero rating I would!
This home is badly run. Staff are not adequately trained. Staffing is insufficient and they are not competent in the roles they are in. Record keeping is atrocious. They did not update my aunt's next of kin records for over 5 months; leaving her deceased
son and social worker as next of kin! I was told by an admin person that my aunt was not a falls risk despite being put in this home by social services after breaking 3 ribs in a fall and with a history of previous falls. They don't have a clue what they are talking about! Basic needs such as having finger and toe nails cut and hairdressing done, are ignored despite frequent requests for repeat, regular appointments and funding made available.
Items of clothing are lost. My aunt often has mismatched clothes on which don't belong to her. I know as I buy her clothing! Complete underwear is not put on. How is this right?
I've complained about the place being cold, of the filthy cook's uniform and of that member of staff wearing their kitchen uniform to do other jobs!
My aunt has been in hospital every weekend for the last three or four weeks with three falls in three days, on some occasions. There are pieces of broken glass in her wardrobe from broken picture frames, in a zipped cushion cover!
On 19.04.23 my aunt was sat on her bed naked from the waist down, staff were oblivious to this.
Previously, we found my aunt with an infected, inflamed and swollen, red, leg. I had to instruct the staff to call 111. They had washed her and dressed her but noticed nothing! This was diagnosed as cellulitis which I had also indicated but the staff did not have a clue!
Today they sent my aunt to the hospital. The doctor said there is nothing wrong with her. Foylebank has refused to have her back! They have made a 96 year old lady; blind in one eye and very hard of hearing and who recently lost her only child homeless!

Reply from Jo Stewart, Operations Manager at Foylebank Care Home

Thank you for taking the time to write this review. We always value feedback to help us improve what we do. The well-being and safety of our residents is our priority and we are very sorry to hear of your experience. We will look into your concerns which will be managed through our company Complaints process.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle M (Daughter of Resident) published on 20 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had time to settle, Dad is coming to terms with his residency. On balance, the staff are very good and take pride in their roles. They are very caring. A great effort was made in December to embrace all things Christmas, which is very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B M (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and understanding stuff. After a recent fall staff acted quickly, efficiently and kept me informed. Building the patients confidence, cannot fault them.

Reply from Lee Langley, Registered Manager at Foylebank Care Home

Thank you for your kind review, we have passed this over to the wider team. Our dedicated team at Foylebank always aim to keep everyone up to date with the care of their loved ones. We are happy that you feel that Foylebank is caring and our staff are understanding, Our team are trained to ensure that the best quality of care is provided, also including good customer service. We are pleased that this is shown in our team's approach.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident for three years until she passed away Oct 2022.
We found the home to be a well-run and caring place. Our mum received excellent care and was always very happy, the staff took the time to engage with residents and visitors and a wide variety of activities was provided to enhance
her well-being. All this was possibly due to the great team, good leadership and training, I hope they continue to keep up the good work.

Reply from Lee Langley, Registered Manager at Foylebank Care Home

Thank you for your kind words, our team at Foylebank strives to deliver the best possible care and ensure that our residents have a home-from-home experience. It was a pleasure looking after Mum and she will certainly be missed. Our team at Foylebank have been informed of your welcomed comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon L (Son of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We moved Mum to a new home after 9 months. I observed that she went for long periods without getting out of bed as the home would not provide a suitable chair for her needs. She reported that she was rarely showered and I noticed they did not use the lotions and shampoos we took in for her. During her
stay they lost some of her clothes. Precious items were lost and broken. There's little attempt to make the experience for the residents social. The lounges do not seem to be used by the residents much and as a result, staff spend their time running around dealing with the call bells rather than spending time talking and getting to know their charges. I noticed that often the home is dirty, e.g. one of the residents spits in the corridors and in the lift. As a result, the carpet in the corridor is stained and the lift sometimes went a month without a clean - we could see the same spit marks on multiple visits. Whilst Mums' floor was cleaned, surfaces such as her table were unhygienic.

Reply from Lee Langley, Registered Manager at Foylebank Care Home

Thank you for your feedback, we welcome all types of feedback as this helps up improve our service. However, we are somewhat confused as this is not consistent with the thank you cards and expressions of appreciation upon mum leaving our care, as these are completely the opposite of what you have published on this platform.


We would very much welcome a face-to-face meeting with you to discuss the ambiguity of your comments and following receipt of this review, we have made a number of attempts to discuss this with you with no success.

We understand that some decisions that were made regarding fees and equipment being returned, may have contributed to your duplicitous comments, unfortunately, decisions that were made were unavoidable due to a number of factors, which were explained upon mums departure.

We hope that you make contact and look forward to hearing from you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura Q (Daughter of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad spent 10 weeks at Foylebank. The home was clean and tidy and the carers were friendly and helpful. Dad seemed happy enough on family visits, although we did have a number of issues that were raised at the time with management. These included Dad repeatedly wearing clothes that did not belong to
him (even though he had lots of clothes, all with clear name tags) and items going missing (dentures, walking stick, glasses and slippers), most of which were later found. Dad was hospitalised twice during his stay and spent time in isolation at Foylebank in-between times. Mum was not allowed to visit during the isolation period which was upsetting and, as his main caregiver, was against the Government guidance at that time.

Reply from Lee Langley, Registered Manager at Foylebank Care Home

Thank you for your review and your kind comments, Dad was a pleasure to look after at Foylebank Care Home. At the time of Dad's stay at Foylebank there wasn't any guidance in place for designated carers to attend the home and as dad had been discharged from hospital, the home had to follow isolation guidance at this time. We apologise that Dad's stay with us didn't meet your expectations and your feedback will enable us to improve.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Son of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Called to arrange a visit. Everything was handled easily and well. Good to see Covid cautions taking place. Have looked nice and clean and all the staff pleasant and polite. Residents looked well-cared for.

Reply from lee langley, Registered Manager at Foylebank Care Home

Thank you for you kind review, we aim to ensure that all visits at Foylebank are coordinated and managed safely. We always aim to deliver good quality care in a relaxed clean environment so we are glad that you noticed. I will pass on your kind comments to the wider team, I am sure that they will be pleased.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum not being showered for weeks, two pads full of urine and soiled. Greasy hair, not bathed at all. Soiled bedclothes and dirty cloths which is ongoing. I get mum ready for bed in nice clean clothes and she has been left in the same clothes on Sunday after. A resident had also defecated in front of
my mum's door and it wasn't cleaned up.

Reply from Lee Langley, Registered Manager at Foylebank Care Home

Thank you for leaving us with your review, I would like to offer the opportunity to raise your concerns directly with the Manager, so he can fully investigate. I would like to thank you for taking the time to speak with me earlier today regarding your concerns and hope that we are able to provide you with an outcome in the upcoming days.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I M (Son of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Foylebank Care Home were always very helpful and polite. The home itself is presented very well (clean and tidy). My mother's only downside comment was that there did not appear to be enough staff at times. I am sure she would agree overall 11 out of 10 for everything. I used to work in
the care industry, visiting care homes quite often. Foylebank is possibly the best home I have been in.

Reply from Lee Langley, Registered Manager at Foylebank Care Home

Firstly thank you for your very kind review, it was a pleasure looking after Mum, she is more than welcome to come and stay at Foylebank again should she need to. I will pass on your kind message to the wider team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Granddaughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Treated my grandmother really nicely, she's very happy here.

Reply from lee langley, Registered Manager at Foylebank Care Home

Thank you for your kind review, it is a pleasure to take care of your grandmother. We will ensure that your review is shared with the wider team as it's always nice to receive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sherrill R (Granddaughter of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly and he seems to be happy here.

Reply from lee langley, Registered Manager at Foylebank Care Home

Thank you for your kind review, it is a pleasure to look after your grandmother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew E (Relative of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff strive to give a pleasurable environment with a good standard of care. Unfortunately due to circumstances ie covid restrictions things have added extra workload and rules which have made their daily life more difficult as has been previously usual.
No less a positive attitude
and a dedicated ethos of care has shown through.

Reply from Lee Langley, Registered Manager at Foylebank Care Home

Thank you for your kind words, myself and the team at Foylebank always aim to provide a home from home experience. Things have had to change within the home due to covid, however, we are pleased that you feel this hasn't changed the feel of the home and or the hard work and efforts from the team.
Thanks again


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip N (Son of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff seem very helpful. We are always notified of any issues - medication or falls etc. Its been difficult during covid 19 but all has been done to keep mum and others safe.

Reply from lee langley, Registered Manager at Foylebank Care Home

Thank you for your kind feedback, we always aim to keep families informed of how their loved ones are doing. It has been a very difficult few years with covid, however, the team have done all they can during the difficult times,
Thank you for all your support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.9 (8.915)

Overview of Review Score

The Review Score of 8.9 (8.915) out of 10 for Foylebank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.215 for Foylebank Care Home is calculated as follows: ( (60 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 93 Ratings = 4.215

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Foylebank Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Foylebank Care Home

What types of Care is Foylebank Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Foylebank Care Home provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Foylebank Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Foylebank Care Home?

Own Furniture if required, Smoking not permitted, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Foylebank Care Home to the centre of Derby?

2.0 mile(s) as the crow flies, distance by road may be significantly further.