Foylebank Care Home

Foyle Avenue, Albert Road Estate, Chaddesden, Derby DE21 6TZ
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8.9 30 Reviews
  • Foylebank Care Home, Derby
Foylebank Care Home in Chaddesden, Derby, offers residential care for 35 residents. Residents enjoy a relaxed and homely atmosphere and have access to spacious and comfortable lounge and dining rooms.

Before residents arrive at the home, Foylebank staff like to find out what they like and dislike to arrange their bedroom the way they want. Residents are then encouraged to make their room feel as homely as possible by bringing personal belongings, such as pictures and furniture.

The home has a busy and varied activities schedule which residents are free to take part in. Activities include visits from musical entertainers, exercise classes, bingo, arts and crafts and much more.

Good food and nutrition is important, which is why residents are served wholesome home-cooked meals prepared by the home's experienced chef.

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Care Provided by Foylebank Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Samantha Ely (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (35)
    • Single Rooms with ensuite Wet Room (35)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Foylebank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £809 – £1,435
    • Self-Funded Residential Dementia Care £809 – £1,436
  • (these prices are only a guideline, please contact Foylebank Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted

Foylebank Care Home Reviews (30)

Total of 30, showing 21-30
8.9

Foylebank Care Home has a Review Score of 8.9 (8.915) out of 10, based on 8 reviews in the last 2 years. Over all time Foylebank Care Home has 30 reviews.

Overall Experience

  • 15
  • 11
  • 1
  • 2
  • 1

Date Published

30
2
3
8
22

Review from M B (Friend of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always happy to visit my friend and see how happy and chatty she is now. She looks very smart as this is our friend, always elegant. The staff here are so friendly and helpful, and the home is nice and warm and clean. I am just so pleased she is now safe, well-fed and happy. Thank you all.

Reply from lee langley, Registered Manager at Foylebank Care Home

Thank you for your kind review , We aim to deliver a home from home experience and we are glad that you feel Foylebank meet your expectations. Our staffing team are always on hand to assist and your kind words will be passed over to the team.


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Review from Alec H (Brother of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Resident is well settled and happy to be here.

Reply from lee langley, Registered Manager at Foylebank Care Home

Thank you for your kind review Alec, It is always good to get feedback


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Review from M D (Wife of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Parkinsons with dementia and went to Foylebank Care Home for 2 weeks respite care. He was so well looked after by management and very caring staff and nothing was too much trouble as with dementia, he can be very active at night. I was very impressed by the professional attitude of management
and staff as I had had a very bad experience previously trying to get respite care at another care home. He was beaming when I collected him to take him home and I knew that he had been very well looked after by everyone. Well done Foylebank. Thank you.

Reply from lee langley, Registered Manager at Foylebank Care Home

Thank you for your kind words. He is an absolute pleasure to take care of, I know that finding the right home, whether for respite or long term care can be daunting. I am happy that you felt that Foylebank was the place, hopefully, we see you again in the not too distant future.
I have passed the lovely words onto the team and they are very humbled.


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Review from S H (Daughter of Resident) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became acutely unwell with facial shingles and needed respite care after a two-week hospital stay, where unfortunately due to current restrictions, I was unable to visit. I was contacted as soon as Mum arrived at Foylebank, and I just know that she would be well looked after, after my conversation
with the home manager. After a few window visits, we were allowed to visit Mum and her lovely room, overlooking the courtyard. Every member of staff we met were so welcoming, supportive and caring, and has taken quite a shine to Mum. Wonderful staff, a home, clean, tidy and fresh. I couldn't have asked for more. Thank you.

Reply from Lee Langley, Registered Manager at Foylebank Care Home

It was a pleasure looking after Mum, thank you for your kind review. All of our team at Foylebank Care Home strive to ensure that our residents and their families are well cared for. I hope Mum is feeling better and that she is settled back at home.


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Review from D K (Respite Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made to feel very welcome from the start by all the staff. I went to Foylebank Care home for 'rehab' before coming home to my flat. Whilst there, because of the covid lockdown, I was having physio twice a week and legs dressed by district nurses, due to let ulcers on both legs. The physio was
due to a very bad fall in January (3rd time) and ended up having a very bad arthritic hip on the right side and very pressure near the coccyx. I had made so many friends there including residents and was laughing all the time.

Reply from lee langley, Registered Manager at Foylebank Care Home

Thank you for your lovely review, it was a pleasure looking after you whilst at Foylebank.
Whilst we would have loved for you to have stayed with us, it was fantastic news that after your stay and the input you received at Foylebank you could return home. You are welcome back anytime, even if it is just a visit.


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Review from P E (Son of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always welcoming when we visit, things are getting more pleasant as rules relax. Hopefully, normality will be resumed in the next few months. Although with the pandemic we have never been able to see mums room everything seems to be comfortable and nice.

Reply from lee langley, Registered Manager at Foylebank Care Home

Thank you for your kind review. We are so pleased our home exceeded your expectations. The whole team really do make our home pleasant, we are welcoming families to sit out in garden areas and also personal bedrooms. Just ask a member of the team and we will happily facilitate this for you and Mum.


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Review from Amy K (Granddaughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are superb and offer excellent care, treating residents with compassion and providing a friendly and welcoming atmosphere for residents and visitors alike. It’s wonderful to see my Nanna settled and happy.

Reply from Jamie Powell, Head Of Customer Relations at Foylebank Care Home

We are so pleased you feel this way. We will pass on your lovely comments to the team.


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Review from Jane C (Daughter of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant personal service both parents went in for respite February 2020. Lost my mum August 2020, the support was fantastic couldn’t fault the manager and his team, both with care towards my relative and to me personally after the shock of losing her.

Reply from lee langley, Registered Manager at Foylebank Care Home

Thank you for your lovely comments, Jane, it was a pleasure to have Mum at Foylebank and remains a pleasure to look after "dad".


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Review from Karen H (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum initially went into Foylebank in March 2020 for a respite period as she had fractured her wrist and covid was taking hold. As lockdown continued and Mum spent more time in the care home, it became apparent that it would be in Mum's best interests to remain. This was an extremely difficult time for
my sister and I and the staff at Foylebank were amazing. They were patient with us and all our questions, they were understanding and compassionate. Mum looks really well, and we are more relaxed knowing that she has made friends, and she is no longer on her own. The whole team are lovely and nothing is too much trouble.

Reply from Lee Langley, Registered Manager at Foylebank Care Home

Thank you for your lovely message, it is a pleasure to look after "mum".


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Review from Laura H (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Foylebank for 9 months, during that time I have been impressed with the efforts made by the staff to make mum feel at home and safe. The care staff genuinely care for the residents and have worked hard to build a relationship with my mum, trying to find out what she likes
to do and doing their best to enable her to lead what she perceives to be a normal life. It has been a difficult time through the Covid pandemic, but the staff have worked hard to try to enable visits in accordance with the government guidelines. Mum says she's very happy there and has made friends, which is a huge relief to the rest of the family. I can't comment on rooms as I haven't yet been able to see mum in her room because of Covid restrictions, similarly I can't comment on activities as these have been on hold through the pandemic - hopefully, these will resume in the near future. I would definitely recommend Foylebank.

Reply from Lee Langley, Registered Manager at Foylebank Care Home

Thank you for you kind comments Laura, its a pleasure looking after Mum.


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Current Review Score: 8.9 (8.915)

Overview of Review Score

The Review Score of 8.9 (8.915) out of 10 for Foylebank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.215 for Foylebank Care Home is calculated as follows: ( (60 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 93 Ratings = 4.215

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Foylebank Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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