The Yews Residential Home

2 Church Street, Alvaston, Derby DE24 0PR
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8.0 11 Reviews
  • The Yews Residential Home, Derby
At The Yews, they endeavour to bring a smile to your day, they do it from their heart, with care and compassion. They actively listen and act on what people tell them to enable The Yews to deliver their 2 "R's" reputation and reassurance.

The Yews was established in June 1997 promoting care for older people and they are proud to have served the community for nearly quarter of a century. The Home is situated in the older part of Alvaston, it stands in its own grounds and is close to local amenities.

With this recent extension & refurbishment, they are now able to provide ‘Person Centred’ care for up to 40 Residents in addition have capacity & facilities to provide ‘Day Care’, ‘Respite Care’.

The Home offers spacious bedrooms, lounges, dining rooms, the accommodation & amenities have been thought through with Residents in mind, the gardens are particularly pleasant in the spring and summertime for you to enjoy as you please.

The commitment of the Manager and her team is second to none, and she expects only the very best from every member of staff for their Residents.

Their only intention is to understand your needs, the needs of your loved ones. They believe that relationships should begin from their very first contact with you.

The Yews is focused on continual training & development of its staff team to meet expectations and deliver great ‘Person Centred’ care.

It is a small independently run Care Home and you are the most important person. What is important to you helps The Yews to make a difference and be your home of choice.

They are looking forward to meeting you and hope they can help in some way.

Maxine & Team Yews.

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Care Provided by The Yews Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Yews Residential Care Home
  • Person in charge
  • Amrit Johal (Manager)
  • Admission Criteria
    • We welcome all enquiries supported with personalised needs assessment
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for The Yews Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £700 – £800
    • Self-Funded Residential Dementia Care £700 – £800
    • RESPITE Self-Funded Residential Care £800 – £900
    • RESPITE Self-Funded Residential Dementia Care £800 – £900

  • Additional services are available at request such has chiropody, hairdressing which is in addition to weekly care home fees.
  • (these prices are only a guideline, please contact The Yews Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Yews welcome family and friends to come and join loved ones at home, with a flexible approach but respecting mealtimes to enable the team to support their residents to enjoy a relaxed dining experience.


  • Parking

  • Spacious car park with wheelchair access.


The Yews Residential Home Reviews (11)

8.0

The Yews Residential Home has a Review Score of 8.0 (8.028) out of 10, based on 5 reviews in the last 2 years. Over all time The Yews Residential Home has 11 reviews.

Overall Experience

  • 8
  • 2
  • 0
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Date Published

11
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1
5
6

Review from Sonia W (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Poor cleanliness, staff turnover, and inadequate care for my mum who was there for two weeks and having two falls, resulting in the second fall she broke her femur and is now unable to walk. Call system not answered in a timely manner, only okay for residents with dementia who have no voice.

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Review from L R (Son of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident at the Yews for almost a year it took her a while to settle in but this is understandable due to her dementia. I am very happy with the care mum receives and she loves the staff. Mum is eating very well and has put weight on which she really needed and looks so much better than
when she arrived. Moving the entrance for visitors is working a lot better also the new management are very friendly and informative. The home decor is brilliant but looked a bit tired around the life area upstairs. The Hairdressing Salon is a brilliant idea and is used weekly by my partner to do mum's hair.

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Review from Jon F (Son of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident of the Yews for nearly 2 years, and over that period has been calm, happy and well cared for. Even at busy times, you are welcomed and it’s lovely to see dad showing glimpses of his old self (I.e. having a laugh with the staff, pulling their leg) on visits - another sign
of dad feeling at home. My dad has vascular dementia, and tends to struggle with hygiene (he simply forgets), so does need fairly regular support in terms of bathing, and dressing. No matter the time of day - he is always smartly dressed, and whenever he is running short of clothes or supplies, the Yews let us know so we can help them continue their good work. In terms of cost(s) - the Yews monthly rates are towards the lower end of care rates in Derby, for reasons unknown - their care and vibe being better than other homes twice the price (a fact based on experience). Are there any areas for improvement, well dad nails could be cut more frequently and Wi-Fi improved, but that’s it.

Reply from Maxine Booth-Isherwood, Manager at The Yews Residential Home

We really appreciate your kind words and it is so rewarding for the team to know that we are making a difference and dad really does feel at home. We have recently had a WIFI upgrade so hopefully, connectivity should improve. We focus on promoting personalised care, placing dignity, independence and choice at the heart of all we do and that is also reflected in our personalised fee range. Thank you for sharing feedback around nail care and this will be updated in to personal care plan. Listening and acting will assist us to continue to make improvements that really matter.


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Review from L M (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Yews Residential Home is a lovely care home with a friendly feel. The staff are always cheerful and provide an excellent standard of care to the residents. We could not have found a better place for Mum and Dad.

Reply from Maxine Booth-Isherwood, Manager at The Yews Residential Home

We really appreciate your kind words and we endeavour to support our residents to live life to the fullest and feel they are home. We thank you for entrusting us with the care of your loved ones and it is great to be able to share your positive feedback with the team who are so passionate about making the difference that really matters.


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Review from Aldyth M (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is so happy at The Yews.
Staff genuinely care for her.
Nothing is too much trouble.
She is treated like family.

Reply from Maxine Booth-Isherwood, Manager at The Yews Residential Home

On behalf of the team at The Yews, I would like to thank you for making our home the choice for your Mum. It is our pleasure to be here to care for Mum and her wonderful family.


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Review from Laura L (Granddaughter of Resident) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Yews has become my Nana’s home a few years ago. It is friendly, caring, and all the staff respect and provide excellent care and support to both residents and their families. When it came to looking for a residential home for my nana, it was difficult for us, as a family, due to accepting Nana needed
full-time support. However, we knew that “The Yews” was the place for her. I call my nana most weeks and it’s never an issue when I do, staff always take the phone to her and we chat. The Yews got my nana ready for my wedding day and I will be forever grateful for that. She is always very well presented in clean clothes and is very happy in herself. Since COVID started, this is the longest I have gone without seeing her and has been 2 years but reassurance is given that she is happy and content in her own little world and is not sad by not seeing me. I thank the staff for providing excellent care and making sure nana continues being funny and happy.

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Review from Samantha J (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After breaking her leg, my mum needed some respite and assistance to get back on her feet again. Despite Covid19 complicating everything, the home bent over backwards to allow some visiting, gave me regular updates and looked after Mum really well. Mentally it was hard for both of us, but Mum said the
carers were lovely, and she really missed them when she went home. I know first hand now how much emotional investment the owner and management put into this home and wouldn't hesitate to ask them to look after Mum again if we needed to.

Reply from Maxine Booth-Isherwood, Manager at The Yews Residential Home

A heartfelt thank you from everyone at The Yews. Thank you for selecting our home as your's and Mum's home of choice. It's good to know we have made a difference. We are always here to help in any way we can. Send our best wishes to Mum.


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Review from Ann T (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loved living at The Yews; she called it home from the first day she went to live there. The care was excellent, her bedroom was beautiful, and she was able to take her own furniture with her. She always complimented the staff, saying how caring and compassionate they were. She would say how nice
it was to have everything done for her, and she was treated like a queen. She loved to join in with all the activities, and bingo was her favourite.

Reply from Maxine Booth-Isherwood, Manager at The Yews Residential Home

Thank you so much for your kind words. We are so glad that your Mum felt she was home and enjoyed being with us. Our residents are at the heart of all we do, and to know we have made a positive difference to support your Mum to continue to live life to the fullest was both a pleasure and a privilege.


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Review from Philip B (Nephew of Resident) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident here for 6 months now. During this time, I have been very impressed by the high standards of personal care given to him. All staff and management are caring, warm and friendly in their approach, both to residents and visitors alike. There is a real feeling of being part
of a family here.

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Review from I G (Son of Resident) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for my Mother was a challenging thing to undertake. She was 92 years old when her health was such that she could no longer take care of her self. When looking at the options open to me I took into consideration location, size of the home, cost, reputation and one's own gut feeling
having visited the Home and met the staff, seen the facilities and talked to some of the residents. In choosing The Yews I had some helpful information. Firstly a lady that my wife looked after for a number of years had become a resident there and we use to visit on a regular basis and I also know a number of District Nurses who gave strong recommendations for The Yews. My experience to date is that of entire satisfaction for my Mother's care. This is reflected in the attitude of the owners, the management team and the carers. The entire facility is kept spotlessly clean, the food is of a high standard and the activities lady is very good. All in all, a very good, well run Care Home.

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Review from Karen M (Daughter of Resident) published on 26 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Yews has become my Mom’s home. It is friendly, caring, and all the staff respect and provide excellent care and support to both residents and their family and friends. This is due to the excellent example of leadership and support to staff provided by the owner and the manager.
A recent example
of this was when my Mom became very unwell during December 2017. The staff contacted me as my Mom was adamant she did not want to go to hospital as she felt scared as she feels so safe and well cared for at the Yews.
As I live 400 miles away my daughter who lives in Derby was able to go and support the staff and paramedics.
My Mom had pneumonia and was very poorly in hospital for several days but as she recovered her main goal was to return to her home at the Yews and the staff who care for her so well. This gave her motivation and strength to complete her rehab and return to all her friends at the Yews!
This illustrates the commitment and safe care my Mom receives.

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Current Review Score: 8.0 (8.028)

Overview of Review Score

The Review Score of 8.0 (8.028) out of 10 for The Yews Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.153 for The Yews Residential Home is calculated as follows: ( (31 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 59 Ratings = 4.153

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.875 Points relating to the number of positive Reviews for The Yews Residential Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 4 Positive Reviews ÷ 8 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about The Yews Residential Home

What types of Care is The Yews Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Yews Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Yews Residential Home have?

There are 28 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at The Yews Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is The Yews Residential Home to the centre of Derby?

3.0 mile(s) as the crow flies, distance by road may be significantly further.