Aigburth

21 Manor Road, Oadby, Leicester LE2 2LL
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9.8 103 Reviews
  • Aigburth, Leicester
MHA Aigburth is a care home designed to provide a welcoming and vibrant environment for all its residents. Located in Oadby, Leicester, the modern, en-suite accommodation spread across three floors, the home caters to a range of needs including advanced dementia and residential care for 56 residents.

The en-suite bedrooms are complemented by comfortable communal lounges, a sensory room, and a coffee bar that doubles as a space for family gatherings and celebrations. Regular visits from a chaplain provide multi-faith services, while one-to-one activities are available for residents who prefer quieter, personalised experiences.

The lovely gardens are much more than just outdoor spaces, they are places to relax, connect, and enjoy nature. Beautifully landscaped and maintained by volunteers, the gardens offer a peaceful haven for residents, complete with vibrant flowerbeds, shady seating areas, and accessible pathways.

Its easy to understand why mealtimes are so important at Aigburth. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

With over 60 years of history and a strong connection to the local community, Aigburth is more than a care home, it’s a place where life is celebrated, memories are made, and residents feel valued and supported. Whether you’re searching for yourself or a loved one, for short stays, nursing or dementia care, the team at Aigburth are here to help.

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Care Provided by Aigburth

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (56)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Aigburth

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,272 – £1,415
    • Self-Funded Residential Dementia Care £1,424 – £1,563
  • (these prices are only a guideline, please contact Aigburth to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Aigburth Reviews (103)

Total of 103, showing 81-100
9.8

Aigburth has a Review Score of 9.8 (9.843) out of 10, based on 37 reviews in the last 2 years. Over all time Aigburth has 103 reviews.

Overall Experience

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Review from Michael S (Son of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers at my Dad's home are brilliant with the clients, some of which are quite poorly, my dad is on the lower floor and he is really well looked after. The seniors and carers treat everyone really well. They treat them like there own and very friendly with families.

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Review from Sarah W (Granddaughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has lived in the dementia ward for a year and a half and is very happy there, much better than she was at home. Staff are kind and respectful. There are activities on offer twice a day, which are good fun to join in with.
I especially appreciate the attention to detail: the people living
there are always well dressed, residents who need extra food or drink get it, and so on.
The only downside is the state of the carpet, which is really suffering from wear and tear.

Reply from Jacky West, Home Manager at Aigburth

Thank you for taking the time to complete this review for our Home and we are pleased to hear how happy you are with the care that we are providing to your Grandmother. All feedback is most welcome and your lovely comments will be shared with the staff.


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Review from Wayne J (Friend of Resident) published on 15 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at the home for over a year now. Always made welcome when I visit by the staff and my friend tells me how happy he is living here. I have lunch when I visit and the food is always good.

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Review from Ruth C (Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I like living here, however there are too few staff, leaving residents needing and staff frustrated. Sometimes this is dangerously low.

Reply from Jacky West, Home Manager at Aigburth

Thank you for sharing your concerns with us about your experience at our home. We would very much like the opportunity to meet with you to discuss your concerns in more detail, please could you contact us if you would like this to be arranged?


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Review from Susan B (Niece of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I only visit my aunt now and again but have found the home good.
She usually looks very smart.
Now and again my aunt has been rather late morning getting up thus we don't visit in the morning.
Sometimes hearing aid not working.
My sister has set up hearing aid box and notice for care of this.
Overall
my aunt seems content so that gives me peace of mind.
The staff have been friendly and helpful.
The activities are excellent.

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Review from Adrian C (Relative of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's Aunt is now 90 and has been at Aigburth for over a year now.


We have had other relatives in care homes before but Aigburth stands head and shoulders above any I have previous experience of.


Just entering the premises you get a feeling of comfort, friendliness and professional care. Interact

with staff and you realise residents are in safe and caring hands but what really sets Aigburth apart is the variety of activities residents enjoy and the interaction that creates.


Visiting is a pleasure and that helps the residents too.


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Review from Elizabeth C (Niece of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aigburth home is excellent in the activities they offer residents. Each resident appears to receive individual attention and lives in a supported environment. My aunt was more high dependent room when necessary. The staff ensured her 90th birthday was memorable. Provided a lovely spread for relatives
and friends. The staff member who came with his guitar and sang songs and got us to join in was delightful and made the day special for all of us. He also had an excellent voice and rapport with my aunt.

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Review from Alan B (Relative of Resident) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our aunt was accepted as a future resident, in an interview in her own home, with sympathetic questioning overcoming a mild resistance to leaving her own home. Her room is excellent with a mixture of her own furniture and that of the home. Her vegetarian diet is coped with. She eats in a small dining
room which encourages interaction with other residents. Interaction is also encouraged in the lounge where activities are provided, quiz afternoon, songs from the past, physical activities appropriate to people with limited movement on all weekdays. Services are held but my aunt chooses to participate only occasionally. She has a specific carer but a team are also involved.
They are very sympathetic to the needs of residents (including pushing a wheelchair around in our case). They are sensitive to cleaning and toilet needs.

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Review from Marilyn B (Niece of Resident) published on 23 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been treated with the utmost care, kindness and concern since her admission in November 2016. Initially reluctant to leave her home, she has been given every support to settle into a new environment and the home's routines. She was introduced to other residents and everything was explained
coherently to her. Being increasingly lonely at home, she has relished the variety of the activities on offer: quizzes, sing-songs, film and crafts. The daily sheets with meals and timetable has helped her and visitors, to understand the pattern of each day.
We, as her next-of-kin, are so very happy that her well-being is paramount and all of the staff, in their many different roles, have contributed to this. It has also been marvellous that our needs have been met too: anxieties about her settling, how she has been during the night or on days when we have not visited and help with what we could provide from her home has always been available.

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Review from John M (Son-in-law of Resident) published on 19 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff made our family visit to my mother-in-law really great, my son and his 18month old can't get to visit often due to distance so it was very nice for the home staff to put in the extra effort to rearrange the lounge so we could all eat lunch together and brought a tea trolley for us to use.
We stayed on for the afternoon quiz which is great fun, a very good home, always clean and welcoming. Many thanks to the staff who work so hard.

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Review from Martin S (Son of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this care home for 3 and a half years now. The standard of care has always been good and this has recently improved to excellent. A good variety of activities each day and thoughtful management of often challenging circumstances. Although my mum was reluctant to leave her home. She
is now settled in a secure and caring environment which always put her best interests first.

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Review from Julie T (Daughter of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From when my father first moved to this care home in March he has been treated with the utmost respect. The care he has received has been first class. All residents are treated with the highest dignity and best interests are aimed to be upheld at all times. Value for money is brilliant. As a non profit
organisation, it's excellent value. My father feels very comfortable and has settled very well and treats the care home as his own home.

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Review from Penny T (Daughter of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Aigburth for nine weeks. In that time she has been transformed. The care she receives from all the staff is exceptional. Nothing is too much trouble. The food is very good, both in variety and quantity. She has a lovely room looking out on the garden, which she loves.
There is
entertainment and activity everyday and church services twice a week. Mum has found her singing voice again!
All the staff, from the manager downwards are friendly and approachable. I can relax knowing that my mother is in good hands.

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Review from Pauline H (Wife of Resident) published on 29 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went for three weeks respite and the gentle encouragement they give to be active is wonderful. The activities and entertainment are excellent, he was even encouraged to go on a boat trip and I was there when he returned tired but very happy. Some days I went and had lunch and everyone seemed
to enjoy it. I certainly did, it was very tasty. My only worry is when we need respite again he will be able to return.

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Review from A R P (Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Respite following eye surgery. This home meets all my needs.

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Review from A-C S (Daughter of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just completed respite care of one month with Aigburth MHA, Oadby. She has thoroughly enjoyed her stay and feels that her needs have been met with kindness, compassion and respect. The homely, Christian environment has been welcoming and the staff have made a great effort to integrate
her into the daily life of the home with it's excellent daily activities. She has mentioned the high quality of the food too!
My mother has thrived due to the tireless care and attention of the staff and is looking forward to her next respite stay.

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Review from Michelle A (Daughter-in-law of Resident) published on 13 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was made very welcome during her recent stay. She was made to feel at home and loved the food. She was particularly happy that she was able to spend some time with her sister who is a permanent resident. We were so happy with the service that we are hoping to arrange respite care
for her when we go on holiday, knowing that whilst we are away, she will be in good hands.

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Review from A C (Daughter of Resident) published on 6 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Aigburth for a year. She is happier and healthier now, a year on, than when she arrived. Her room is modern with lovely practical furniture, an en-suite, and a view of trees and abundant wildlife from her window. The outside gardens and decking area are excellent for walking, sitting
in the sun, or just talking and having fun.
There are usually two organised activities each weekday and a church service on Sunday for anyone who wants to join in. There is an emphasis on musical activities, not just singing, but playing instruments and listening to guest musicians.
The carers are wonderful and create a happy atmosphere within the home. All staff, including seniors, carers, cleaners, kitchen and maintenance staff, office workers, activity coordinators and volunteers are friendly and welcoming.
I'm so lucky there was a vacant room for my mum last year.

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Review from Jan B (Daughter of Resident) published on 8 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 5 years. She is contented and well cared for. The staff have a person centred approach and an excellent standard of interaction with the residents. The home is light, airy and comfortable. Lovely gardens.

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Review from Andrew B (Son of Resident) published on 5 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally very happy with the care at Aigburth - and really, really appreciate the care and attention of one senior carer in particular. We do, occasionally have frustrations about communications. We live away from Leicester and rely on telephone and email for contact with staff. This doesn't
always work effectively. The "satisfactory" comment on management reflects the fact that there have been a number of changes over the last two years.

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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Aigburth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Aigburth is calculated as follows: ( (370 Excellents x 5) + (60 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 434 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aigburth is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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