Broadoak Lodge

Sandy Lane, Melton Mowbray LE13 0AN
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6.1 5 Reviews
  • Broadoak Lodge, Melton Mowbray
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Care Provided by Broadoak Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Ruth Noko (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access
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Broadoak Lodge Reviews (5)

6.1

Broadoak Lodge has a Review Score of 6.1 (6.098) out of 10, based on 2 reviews in the last 2 years. Over all time Broadoak Lodge has 5 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 1

Date Published

5
0
0
2
3

Review from C S (Son of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

They neglect their residents making residents wait long periods of time to go to the toilet after being asked several times to do so. Also one of the managers lies about a situation after speaking to social services telling me it is not true. Also, all the wheelchairs are all knackered and not fit for
purpose. My mum's brand new wheelchair has been replaced with a broken one. In my view, the place should be closed down.

Reply from Bill Nunn, Proprietor at Broadoak Lodge

As far as we are aware the Son who has POA is more than happy with the care of his Mother. Please refer to our most recent CQC Inspection.


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Review from Howard G (Son of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her last 8 weeks here after being discharged from hospital. She was not strong enough to return home. I stayed with her for her last two nights as she slipped away and the staff were so kind to both Mum and me.

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Review from David C (Grandson of Resident) published on 7 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely polite, professional and always attentive. I am extremely happy with the treatment of care she’s receiving and since being there has improved her quality of life. Management is fantastic and I would highly recommend this home to anyone who asks.

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Review from Vicki D (Friend of Resident) published on 19 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is based from March 2018 to May 2019. I found the staff to be very thoughtful and caring and that nothing was too much trouble in making my friend feel comfortable and safe. The staff are very committed to the welfare of their users and being a smaller care home, they are able to give a
very personal touch. When visiting, I found the staff always very welcoming and able to answer any queries I had regarding the well-being of my friend and I will always be grateful to them all for the genuine kindness shown to myself and my friend. Thank you all.

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Review from Sarah W (Granddaughter of Resident) published on 18 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma was a Broadoak for just a short 14 months, she loved every minute of it. The staff are extremely polite and caring, and easy to get on with but very professional at the same time. If you ever have a problem you can talk to any of the members of staff and they will sort it straight the way.
Towards the end when my grandma was getting poorly the staff would sit with her day in day out and the would always go beyond to look after her! Broadoak Lodge has the best manager! She always has a smile on her face and very approachable, she is just an amazing lady!
I would highly recommend Broadoak Lodge!

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Current Review Score: 6.1 (6.098)

Overview of Review Score

The Review Score of 6.1 (6.098) out of 10 for Broadoak Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.913 for Broadoak Lodge is calculated as follows: ( (11 Excellents x 5) + (12 Very Poors x 1) ) ÷ 23 Ratings = 2.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.185 Points relating to the number of positive Reviews for Broadoak Lodge is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 1 Positive Reviews ÷ 5.4 = 0.185

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Broadoak Lodge

What types of Care is Broadoak Lodge registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Broadoak Lodge provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Broadoak Lodge have?

There are 19 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Broadoak Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is Broadoak Lodge to the centre of Melton Mowbray?

0.5 mile(s) as the crow flies, distance by road may be significantly further.