Cherrytree Care Home

123 Station Road, Countesthorpe, Leicester LE8 5TD
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9.8 30 Reviews
  • Cherrytree Care Home, Leicester
Cherrytree Residential offers a wide variety of high-quality dementia, residential and respite care. Every resident receives specialist care, unique support and are at the heart of the care community.

Rated ‘Good’ by the Care Quality Commission (CQC) in June 2023.

The Home Manager was acknowledged for her excellence as a Rising Star Finalist in the LeicestershireLive Women in Business Awards 2021. Cherrytree is also proud to have won and be finalist in many other awards (Winner for Care Professional of the Year award 2022, Care Home awards 2022 Finalist for Outstanding care provider in a group and Love Laundry Awards WINNER 2022).

The staff are dedicated, caring and qualified. They provide 24-hour personal support and tailored care plans. These intricate care plans contain every aspect of well-being to ensure individual and care needs are continually met.

The recently refurbished home creates a friendly, safe and warm environment for everyone. Each room provides a safe haven for well-being and support, as well as allowing residents to personalise their belongings to make sure they are settled into their new home.

Cherrytree Residential offers a busy schedule of leisure and recreational activities and regular visits from family and friends. Expert chefs cook up delicious, mouth-watering, nutritionally-balanced meals enjoyed by all in the restaurant-quality dining rooms.

For more information, please visit their website.

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Care Provided by Cherrytree Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Rachel Brown (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Funding & Fees Guide for Cherrytree Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,400
    • Self-Funded Residential Dementia Care £950 – £1,400
    • RESPITE Self-Funded Residential Care £950 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,400

  • These prices are only a guideline, please contact Cherrytree Care Home to find out the exact price for your requirements
  • (these prices are only a guideline, please contact Cherrytree Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Plenty of parking is available on-site for visitors to Cherrytree Residential.


    Additional parking on Station Road is open to visitors. Village Hall and Resident Car Parks are a few minutes walk from the care home.


Cherrytree Care Home Reviews (30)

Total of 30, showing 1-20
9.8

Cherrytree Care Home has a Review Score of 9.8 (9.770) out of 10, based on 17 reviews in the last 2 years. Over all time Cherrytree Care Home has 30 reviews.

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Review from Adam Y (Nephew of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very emotional time putting family into a care home but was made totally at ease by the staff and there detail to making someone comfortable and happy.
Couldn't praise the home enough, it really is an amazing environment for my uncle to be cared for comfortably and, us as a family, knowing he is well
looked after and the staff actually care for there service users.
Keep up the good work.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Thank you very much for such a lovely review and feedback which we will share with the wider team. Many thanks.


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Review from Sarah M (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my dad is receiving is very good. The staff are incredibly kind and gentle with him and most of his needs are met. As he isn't mobile, it is great the staff are getting him out of bed and into a special armchair with wheels so he can be positioned in the lounge where he can be part of
things and look out of the window. My dad seems mostly happy and content.
There are times however, when I have to ask the staff a number of times for things to be done for my dad. I feel that the intention to do the things is there but it is forgotten about. I am sure that most of the time, this is due to the staff being very busy.
Cherrytree Care Home is quite tired inside and out and the weeds and cobwebs could be cleared away. I'd like to cheer my dad's room up by putting up pictures and hanging the curtains properly. However, after many promises that it'll get done, it hasn't which is frustrating.
I visit my dad most days and it's clear that are staff are the shining stars of this care home.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Thank you for your feedback. We will ensure we share this with the team and look into the points raised. We will closely monitor this and ensure improvements are made. Thank you again for your feedback, it is greatly appreciated.


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Review from Tracey B (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy that our mum is being looked after 24/7. She warm, comfortable and fed. My sister and I are pleased knowing mum is getting the care she needs.
We know she can be difficult sometimes but the carers cope with her well.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Thank you so much for your lovely review, we will ensure your kind words are passed onto our care staffing team. Thank you from everyone at Cherrytree.


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Review from Louise S (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad had been a resident for most of 2024 and was very unwell for most of that time until his recent passing. The care he has received at Cherrytree Care Home has been second to none. Not only did they take amazing care of him, they also looked after my mum who was vulnerable and who spent a lot
of time visiting. They always kept an eye on her and reported any concerns to us. I will be forever grateful to all the staff at Cherrytrees for the care and love shown to dad, my mum and all the other residents. It was always obvious that everyone was being taken care of extremely well. Thank you so much. I wouldn't hesitate in using your services again should the need ever arise.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

We are so grateful for your lovely review. We will most certainly share this with all of the staff here at Cherrytree. They all work very very hard and we are very proud of the care we deliver and each member of our team. We are always here for you all and feel free to pop in at anytime. Please pass that onto mum too. Thanks again, take care.


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Review from Suzanne R (Stepdaughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our stepdad has been at Cherrytree Care Home since February 2024, the care he has received has been outstanding and he has thrived since having his needs met. The way they have also looked after our mum who visits every day, goes above and beyond and they treat her with compassion, empathy and understanding
of her dementia. Every member of staff that we've met has been welcoming, kind and only too happy to help if needed.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

We are delighted to read your lovely comments and are always here to support you all. Thank you once again, it is appreciated and lovely for our staff to receive this feedback.


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Review from Lorraine H (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been blessed in having the amazing staff provide end of life care for our dad. Everyone involved in his care has invariably been attentive, kind, interested, professional and knowledgeable. As visitors, we were always warmly welcomed and supported. Thank you all so much.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Thank you for your lovely review. We are very happy to hear that your experience at Cherrytree is exactly what we pride ourselves in delivering. We shall ensure this feedback is delivered to the staffing team. Thank you.


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Review from J B (Niece of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident of Cherrytree Care Home for a number of years now and I find the carers at the home supportive and caring. Nothing is too much for them. All of the residents are well looked after. They are welcoming to everyone.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Hello, hope you are well. Thank you for your lovely review. We appreciate your lovely words and amazing feedback. As always, do not hesitate to contact us should you need to. We look forward to continuing to work with you and your aunt.


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Review from Jennifer P (Partner of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Cherrytree Care Home to be very well run and very kind and caring and looking after everyone very well.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Thank you for your lovely review. We are delighted to read such lovely comments. We look forward to continuing to work with you and your loved one. Thank you.


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Review from Julie T (Niece of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am especially impressed with the carers who work at the home. I have witnessed kindness and patience on every visit and as a visitor one feels welcome.
The surroundings are pleasant inside and pretty well spaced out for seating, making the atmosphere cordial.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Hello, thank you for your lovely feedback. We are so proud of our team and we are delighted you have also witnessed their patience and kindness also. We really do appreciate your lovely comments and look forward to welcoming you into our home next time you visit.


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Review from Nigel D (Son of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I consulted my two brothers, who, like me, have visited the home regularly, before submitting the following: Several weeks ago my mother became a resident at Cherrytree Care Home. She had recently lost her sight and was no longer able to live safely in her own home. She was made very welcome from the
outset. The staff are gentle, attentive and kind. They are highly skilled and experienced; they know the needs of each resident and it's clear that they enjoy the work. My mother has settled in well in spite of her disability, and has even managed to take part in some of the activities. It's always a happy experience when we visit. Many thanks to the carers, the nurses, the managers - and I must not forget the cleaners. Everything is spotless.

Reply from Rachel Brown, Quality and Compliance Manager at Cherrytree Care Home

Hi, thank you for the amazing feedback you have provided for our team at Cherrytree Care Home. We are extremely pleased you and Mum are having a great experience and look forward to continuing to provide a high standard of care at our care home. We are also so proud of our recent Infection Control Inspection where we scored 98%.


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Review from Helen S (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident at Cherrytree and has been here a good few months now, she was taken on an assignment basis and now needs permanent care there.
From the moment I went to see the home until now I would give this home 5 stars all day every day. The care and support they offer is just incredible,
every single member of staff is amazing, I wanted my mum to be looked after and cared for in a way as if she were their mum and that is exactly what she receives, the care and companion is just the best, we as a family will always be truly thankful.

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Hi Helen, We are delighted to read such lovely feedback! Thank you! We always aim to provide the highest level of care, as if our lovelies are our families too and we will continue to do so. Thanks again for your lovely feedback.


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Review from H C (Daughter of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise everyone working at Cherrytree enough, from staff who are so caring and kind to Mum, to management for their efficient running of the home. Although Mum suffers with dementia, she is always happy and has a smile on her face. Thank you all!

Reply from Rachel Brown, Quality and compliance Manager at Cherrytree Care Home

Hello, thank you for the amazing feedback you have provided for our team at Cherrytree Care Home. We are extremely pleased you and Mum are having a great experience and look forward to continuing to provide a high standard of care at our care home.


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Review from Cheryl P (Daughter of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is cared for very well. I am kept informed of any problems. I can see her whenever I want. I can see Mum in the home anywhere I choose, downstairs or in her bedroom with her.

Reply from Rachel Brown, Quality and Compliance Manager at Cherrytree Care Home

Hi. Thank you for your review. We appreciate your feedback and will continue to provide a high standard of care across the board within Cherrytree. We hope to meet with you soon to review all areas to continuously improve and support everyone's personalised input. We are proud of our very recent Infection Control Inspection scoring 98%. Thank you for emailing the home direct.


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Review from Yvonne C (Power of Attorney of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very dear friend is currently at this care home awaiting assessment. I cannot praise the management and staff enough. They are so kind and caring to her, no matter how busy they are, they cannot do enough for us to make sure we’re ok. I am fairly certain that my friend needs to live in a care home
and I will have no hesitation in asking if she can stay there. Thank you Cherrytree.

Reply from Prity Somani, Manager at Cherrytree Care Home

Dear Yvonne, thank you for the fabulous feedback you have provided for our team at Cherrytree Care Home. I am pleased you have had a great experience and look forward to continuing to provide a high standard of care at our care home.


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Review from Bincy G (Friend of Resident) published on 10 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had the opportunity to visit Cherrytree Care Home and I was impressed by the level of attentiveness, responsibility and caring displayed by the staff. They went above and beyond to ensure that the residents were comfortable and well-cared for. I was particularly impressed by their willingness
to listen to the residents and address their concerns promptly. Overall, I would highly recommend this care home to anyone looking for a safe, comfortable and caring environment for their loved ones.

Reply from Claudia, Deputy Manager at Cherrytree Care Home

Thank you for your kind comments which are very much appreciated by the team at Cherrytree Care Home.


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Review from S P (Friend of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had the privilege of entrusting the care of my loved one to Cherrytree Care Home and I cannot emphasise enough how impressed I am with the level of care and compassion provided by this facility. From the moment we walked through the doors, it was evident that Cherrytree Care Home is more
than just a care home, it's a place where residents are treated like family.
The staff at Cherrytree Care Home are truly exceptional. They are not only highly skilled and experienced professionals but they also possess a genuine warmth and kindness that instantly put our minds at ease. They take the time to get to know each resident individually, understanding their unique needs, preferences and personalities. The level of personalised attention and care they provide is remarkable and it's evident that they have a true passion for what they do.

Reply from Claudia, Deputy Manager at Cherrytree Care Home

Thank you for your kind words. We greatly appreciate the great feedback for our team. We look forward to seeing you at your next visit.


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Review from Samantha H (Granddaughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m so happy with Cherrytree Care Home and the service they provide to my grandmother, she is well looked after. We get such a fantastic welcome when we come to visit, the staff are so friendly and the communal areas are so clean. My grandmother has such a lovely room and is always kept clean. She is
so happy there with the management making sure all residents are safe, clean and warm, I can’t fault any of the team. Thank you for taking care of her, you're all amazing.

Reply from Claudia, Deputy Manager at Cherrytree Care Home

Dear Samantha,
Thank you for your kind words for Cherrytree Care Home and the staff/management. it is an absolute pleasure to look after your grandmother and we look forward to seeing you soon.


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Review from J P (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This is the worst care home and I use the word care loosely.
We had to move our father because they never looked after him properly.
He was dirty he lost a lot of weight.
I could go on but it won’t make any difference but if you have a loved one that you care about, do not put them in this place.

Reply from Claudia, Senior Manager at Cherrytree Care Home

Thank you for taking the time to bring your experience to our attention. I am deeply sorry you feel this way and you have had a negative experience. Our aim is to provide the best possible care to those we support and it is something we take very seriously. I can provide assurance your father had put on weight as a result of the effort by the team at Cherrytree which is also noted by the Doctor's Surgery. We have lots of pictures of your father enjoying the many parties and activities we have had at Cherrytree, looking clean, presentable and happy. Once again, we are very sorry that you feel the experience did not meet your expectations. We wish you all the very best.


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Review from S P (Grandson of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cherrytree Care Home is just the place for my grandma! She is fully supported in whatever she does and is always so happy when we come to visit. I can't thank the wonderful team enough for taking great care of her.

Reply from Krishna Chauhan, Marketing Assistant at Cherrytree Care Home

We appreciate the time you've taken to write this lovely review.


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Review from Leanne B (Granddaughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Cherrytree Care Home. My grandfather has settled in marvellously due to the outstanding support of all of the team and management! The care shown to my grandfather has been second to none. Really pleased!

Reply from Krishna Chauhan, Marketing Assistant at Cherrytree Care Home

Thank you very much for taking the time out to write such a lovely review.


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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Cherrytree Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Cherrytree Care Home is calculated as follows: ( (152 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 191 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cherrytree Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Prity

Prity Somani

Job Title: Home Manager

Joined: 2016

Prity is a Home Manager who dedicates her time and efforts into making Cherrytree Care Home a haven for all residents.


Having worked at Cherrytree Care Home for several years, Prity works around-the-clock to ensure the home is of the highest standard for everyone, including her fellow team members, as well as making it as safe as possible.


Activities Co-ordinator says: “Prity never fails to brighten up the room and cheer up everyone around her. She comes in with home-made gifts for us to enjoy. She makes Cherrytree a lovely place to work.”


If you would like to find out more information about Cherrytree Care Home, Prity warmly welcomes you to contact her on 0116 277 7960 for a chat.


Frequently Asked Questions about Cherrytree Care Home

What types of Care is Cherrytree Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cherrytree Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Cherrytree Care Home have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Cherrytree Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cherrytree Care Home to the centre of Leicester?

5.6 mile(s) as the crow flies, distance by road may be significantly further.