Enderby Grange

Sparsis Garden, Narborough, Leicester LE19 2BQ
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9.5 23 Reviews
  • Enderby Grange, Leicester
Enderby Grange is a purpose-built care home designed to provide residents with modern comforts and a tranquil environment. Featuring all ensuite bedrooms and stunning landscaped gardens, the home offers privacy and serenity for its residents.

Prioritising the provision of exceptional care, the compassionate team at Enderby Grange delivers 24/7 care, ensuring each resident’s needs are met with dignity and respect. With nutritious, home-cooked meals and a diverse activities programme, the home fosters a vibrant and engaging community.

Families benefit from an all-inclusive fee structure and the reassurance that their loved ones are in a safe and nurturing environment. Rated ‘Good’ by the CQC (May 2023), Enderby Grange is on track to achieving an ‘Outstanding’ rating, further solidifying its reputation for exceptional care.

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Care Provided by Enderby Grange

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Theresa Burbank (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2025
    • Number of floors: 2

Funding & Fees Guide for Enderby Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,175
    • Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Residential Care from £1,175
    • RESPITE Self-Funded Residential Dementia Care from £1,175
  • (these prices are only a guideline, please contact Enderby Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Enderby Grange, visiting hours are flexible and available seven days a week. The home encourage relatives, friends, and other visitors to spend meaningful time at the facility and participate in day-to-day activities, aligning with the preferences of both residents and guests. To ensure a peaceful dining experience for loved ones and others, the home kindly request that visitors avoid visiting during meal times, a practice they refer to as 'protected meal times'.


  • Parking

  • On site parking space is available for residents and their loved ones when visiting.


Enderby Grange Reviews (23)

Total of 23, showing 1-20
9.5

Enderby Grange has a Review Score of 9.5 (9.529) out of 10, based on 10 reviews in the last 2 years. Over all time Enderby Grange has 23 reviews.

Overall Experience

  • 13
  • 9
  • 0
  • 1
  • 0

Date Published

23
10
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13

Review from P H (Relative of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole the home is very good for all purposes. Staff are extremely hard working and very attentive. There are many times when persuasion is required that's when the staff shine.

Reply from Alexandra Cooke, Customer Engagement at Enderby Grange

Thank you for your kind words and for recognising the dedication of our team at Enderby Grange. It's wonderful to hear that our staff's attentiveness and hard work have made a positive impact. We truly appreciate your support and are committed to providing the best care possible.


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Review from J C (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the last 5 years my experience of Enderby Grange has always been a positive one. Management are approachable and professional. Staff are friendly and caring. Communication is good. Meals are wholesome and look appetising. Enderby Grange is always clean and welcoming. I can heartily recommend
Enderby Grange.

Reply from Alexandra Cooke, Customer Engagement at Enderby Grange

Thank you for your wonderful review and for your continued trust in Enderby Grange over the years. We're delighted to hear that your experience has been so positive and that our team's dedication to care, professionalism, and communication shines through. Creating a warm and welcoming environment is at the heart of what we do, and it's truly rewarding to know that this has been reflected in your visits. Your kind words mean so much to our team - thank you for your recommendation!


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Review from D W (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for 8 years and we have never had anything less than excellent care and attention. We have always been kept well informed of any issues we need to be aware of. The staff are friendly and approachable and we would have no hesitation in recommending Enderby Grange to others.

Reply from Alexandra Cooke, Customer Engagement at Enderby Grange

Thank you for your heartfelt review and for trusting Enderby Grange with your mother's care for the past eight years. It's truly rewarding to hear that our team has consistently provided excellent care, communication, and support. We take great pride in creating a warm and reassuring environment for both residents and their families. Your recommendation means the world to us, and we will continue to do our very best. Thank you for your kind words!


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Review from K T (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. My dad is very well looked after.

Reply from Alexandra Cooke, Customer Engagement at Enderby Grange

Thank you for your kind words! We're delighted to hear that your dad is well cared for at Enderby Grange. Our team is dedicated to providing the best possible support for our residents, and your feedback means a lot to us. If there's ever anything more we can do, please don't hesitate to let us know!


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Review from C P (Daughter of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and we as a family can see that Mum is well cared for. We depend on their updates and Mum's welfare on their condition. Unfortunately, not being able to tell us herself.
We can see that Mum is settled and happy. Entrusting someone to care for your loved one is paramount and
we appreciate all that is done for our mum.

Reply from Alexandra Cooke, Customer Engagement at Enderby Grange

That's a lovely sentiment and a true testament to the care and dedication of the team at Enderby Grange. It's reassuring to know that your mum is settled and well looked after. Thank you for your lovely review!


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Review from R P (Niece of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt has been at Enderby Grange for just over 6 months. She has settled very well and has formed some good relationships with the staff there. The staff are always very welcoming when we visit and clearly are fond of all the residents. Their care and professionalism have helped us while our aunt
has settled in and reassured us with the continual residence.

Reply from Alexandra Cooke, Customer Engagement at Enderby Grange

Thank you so much for taking the time to write a wonderful review for Enderby Grange! We are glad your aunt has settled in well and has a great relationship with our awesome team. We are so pleased that you are happy with our care. Thank you for this review!


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Review from J B (Husband of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband arrived, he has been well looked after. Having Parkinson's, he needs feeding as well as dressing etc. He enjoys music but cannot participate in activities.

Reply from Alexandra Cooke, Customer Engagement at Enderby Grange

This is fantastic, thank you so much for sharing your experience with Enderby Grange! We are so happy to have your husband as part of the family and glad that he enjoys the music here and is being well looked after. Thank you again for your review!


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Review from Tammie L (Daughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was one of the biggest decisions I had to make in my life I needed help and my Mum needed help so after going past this care home every day I made an appointment to look around and I never will look back. They made my Mum so welcome I could not ask for any more, I know she is safe and warm and 100%
looked after.

Reply from Alexandra Cooke, Customer Engagement at Enderby Grange

Thank you for sharing your heartfelt experience at Enderby Grange. Making such a significant decision is never easy, but it's wonderful to hear that the care home provided the support and reassurance both you and your mum needed. Knowing she is safe, warm, and well cared for must bring great peace of mind. Your words reflect the dedication and welcoming environment the staff strive to create.


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Review from Sally O (Daughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care our mother is receiving. The staff are all very friendly and approachable. The management team are very helpful and if there is any little issue, they will call and relay any concerns. The home is well-run run and all the staff seem to be very caring and attentive.

Reply from Alexandra Cooke, Customer Engagement at Enderby Grange

Thank you for your kind words! We're so pleased to hear you're happy with the care your mother is receiving and that our team has been supportive and attentive. Your feedback means a lot to us.


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Review from Peter D (Son of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good care home. Clean and modern. The staff are excellent, very helpful, and with good management.

Reply from Alexandra Cooke, Customer Engagement at Enderby Grange

Thank you very much for taking out the time to leave us an awesome review. We are glad to be given the chance to care for your loved ones. Thanks again for your review!


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Review from Piers W (Son of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so kind and helpful. My mother is really well looked after there. It seems like a really good, well run and friendly place.

Reply from Tracey Fry, Admin at Enderby Grange

Many thanks for your kind words they mean a lot to the staff and other families.


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Review from Gayle A (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rare I write a review, much less a positive one, but in this instance, it's well deserved. The team from the management to the care staff at Enderby Grange genuinely care about the residents. My Mum had to move into the care home at short notice due to a rapid decline in her mobility. We were really
concerned that she would struggle to settle as she had always been very independent but the staff went above and beyond every day to make her feel safe and well cared for. The improvement we saw in her, both physically and mentally, within just a few weeks of care was amazing. Wouldn't hesitate to recommend this home.

Reply from Tracey Fry, Admin at Enderby Grange

Thank you so much for your kind words, they are very much appreciated by all our staff.


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Review from Christine D (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home was recommended to us by a friend whose mother has been living at Enderby Grange for several years and is well cared for and happy there. We moved my Mum in on the 31st of March 2022. All staff have been very friendly, helpful, and always willing to explain things. Mum is being encouraged
to walk as much as possible and she has settled in well so far. The problem now is that even though they have not had a Covid-19 outbreak for the past two years, now they do. When the home can open up again for visitors, please, please, would all visitors do a lateral flow test on the day of their visit and even if negative, wear a mask! I want to be able to see my Mum. As Mum is a very new arrival, I haven't completed all the ratings but I want to say thank you to the manager and all her staff for all they do for their residents and their families.

Reply from Tracey Fry, Admin at Enderby Grange

Thank you for your kind words, they are very much appreciated by our staff and Manager.


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Review from S P (Daughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful and friendly to me as a relative and visitor to the care home. My relative who lives at the home also says they are very helpful. The staff accommodate their food requests/requirements; they assist with their exercise schedule and generally help wherever they can. My relative
is very independent although frail and the most recent comment from them has been - "they let me be when I'm okay but as soon as there is a hint I need assistance, they are there to help". I think you can ask for no better feedback from a resident.

Reply from Tracey Fry, Admin at Enderby Grange

Thank you for your comments and for taking the time to reply. Kind regards.


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Review from S F (Friend of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The staff are not very welcoming and are unhelpful. They did not respond in a timely manner to residents and feel they are very much stretched and do not have enough staff. I would not recommend this home.

Reply from Tracey Fry, Admin at Enderby Grange

We are very surprised by this review. As we have had no visitors in our home since we started our early lockdown, due to the Covid-19 safeguarding back in early March. It is common knowledge within our home, that the manager's door is always open if anybody wishes to discuss any issues. We would ask that whoever this visitor was please feel free to contact the home and speak with the manager as soon as possible. Many thanks.


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Review from D H (Husband of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can find no fault with the care home. In fact, they have gone out of their way to help my wife and myself when I have visited.

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Review from Carol J (Friend of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find one fault with this home. I had to decide what home my friend of 40 years would be going in. I was lucky to get her in here. With my husband's family and mine having to go into homes I know if a home is good and this one is the best. It is spotless. The staff are helpful and friendly.
They always let us know everything that was going on with my friend's wellbeing. They couldn't do enough for us. Absolutely brilliant!

Reply from Tracey Fry, Admin at Enderby Grange

Thank you for your kind words.


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Review from Cynthia C (Respite Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Enderby Grange very welcoming from the minute I was greeted by them. All the staff are very cheerful, helpful and made me feel very much at home. I can't thank you all enough. The deputy manager was really good to me and let me do some walking which I hadn't done before, the lack of physio from
hospital was terrible. If it hadn't been for her I would still be sitting in a wheelchair, she has given me so much confidence. Thank you and encouragement from everyone was excellent.

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Review from Carol F (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been at Enderby Grange since August 2017 and is very happy there. He is relatively mobile and is able to express his needs. His room is light and airy and he enjoys spending some time there reading and listening to music.


The home provides entertainment regularly in the afternoon (music and

exercising) the staff are caring and treat residents with respect and dignity.

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Review from Glynis N (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for four months so I have no comments to make about the usage of outside space in the summer. Overall, I am pleased with the care she receives and if I highlight an issue it is dealt with promptly. She has settled down eventually and seems quite happy to be where she is.

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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Enderby Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.529 for Enderby Grange is calculated as follows: ( (70 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 119 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Enderby Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (3)

Jack

Jack Kent

Job Title: Deputy Manager

Joined: 2014

Jack is a dedicated and compassionate Deputy Manager who has been a valued member of the team for many years. Known for his hardworking nature and unwavering kindness, Jack consistently goes above and beyond to support both staff and residents. Always willing to roll up his sleeves and get involved, he leads by example, fostering a warm and inclusive environment that feels like home for everyone.


Tracey

Tracey Fry

Job Title: Administrator

Joined: 2016

I have worked in care for over 15 years and after taking a 2-year IT Admin/Accounts course at College, I am now qualified to deal with all the IT/accounts/records related to Residents and Staff.


Theresa

Theresa Burbank

Job Title: Care Manager

Joined: 2003

My name is Tez Burbank, I am the Care manager of Enderby Grange. I have worked for ALA Care Ltd since 1998, previously at one of the sister homes, undertaking the position of night care assistant.


I then proceeded to become a senior night care assistant and was then promoted to Deputy Manager, until being transferred to the newly built Enderby Grange where I took on the position of Care Manager in 2003.


Frequently Asked Questions about Enderby Grange

What types of Care is Enderby Grange registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Enderby Grange provide?

Palliative Care, Day Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Enderby Grange have?

There are 40 Single Rooms.

What are the Facilities & Services at Enderby Grange?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Enderby Grange to the centre of Leicester?

4.4 mile(s) as the crow flies, distance by road may be significantly further.