At Enderby Grange, visiting hours are flexible and available seven days a week. The home encourage relatives, friends, and other visitors to spend meaningful time at the facility and participate in day-to-day activities, aligning with the preferences of both residents and guests. To ensure a peaceful dining experience for loved ones and others, the home kindly request that visitors avoid visiting during meal times, a practice they refer to as 'protected meal times'.
On site parking space is available for residents and their loved ones when visiting.
Enderby Grange has a Review Score of 9.5 (9.529) out of 10, based on 10 reviews in the last 2 years. Over all time Enderby Grange has 23 reviews.
Review from Julie K (Mother of Resident) published on 10 January 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Tracey Fry, Administrator at Enderby Grange
We are so pleased that this resident is settled and happy.
Facilities
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Cleanliness
Treated with Dignity
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Value for Money
Review from John P (Son of Resident) published on 14 December 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Graham S (Nephew of Resident) published on 17 February 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.5 (9.529) out of 10 for Enderby Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.529 for Enderby Grange is calculated as follows: ( (70 Excellents x 5) + (42 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 119 Ratings = 4.529
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Enderby Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Jun 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Deputy Manager
Joined: 2014
Jack is a dedicated and compassionate Deputy Manager who has been a valued member of the team for many years. Known for his hardworking nature and unwavering kindness, Jack consistently goes above and beyond to support both staff and residents. Always willing to roll up his sleeves and get involved, he leads by example, fostering a warm and inclusive environment that feels like home for everyone.
Job Title: Administrator
Joined: 2016
I have worked in care for over 15 years and after taking a 2-year IT Admin/Accounts course at College, I am now qualified to deal with all the IT/accounts/records related to Residents and Staff.
Job Title: Care Manager
Joined: 2003
My name is Tez Burbank, I am the Care manager of Enderby Grange. I have worked for ALA Care Ltd since 1998, previously at one of the sister homes, undertaking the position of night care assistant.
I then proceeded to become a senior night care assistant and was then promoted to Deputy Manager, until being transferred to the newly built Enderby Grange where I took on the position of Care Manager in 2003.
