Hadrian House

Garden Street, Thurmaston, Leicester LE4 8DS
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9.4 75 Reviews
  • Hadrian House, Leicester
Hadrian House is situated in a quiet village of Thurmaston, where residents benefit greatly from staying in such a location with many local shops and amenities just a short walk away. This purpose-built care home allows maximum ease of access and comfort for all residents. Specialising in residential, dementia and respite care to name a few.

The Home has four lounges, light and modern dining room and bathrooms designed for easily access. Car parking facilities for visiting family and friends as well as large surrounding gardens which are secured for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Hadrian House is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.

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Care Provided by Hadrian House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Laura-Ann Radu (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Hadrian House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,500
    • Self-Funded Residential Dementia Care £1,150 – £1,500
    • RESPITE Self-Funded Residential Care £1,150 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,500
  • (these prices are only a guideline, please contact Hadrian House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No limits of time that visitors are permitted, although ask not to visit during the night, unless otherwise agreed.


  • Parking

  • There is parking spaces in front of the home for visitors.


Hadrian House Reviews (75)

Total of 75, showing 21-40
9.4

Hadrian House has a Review Score of 9.4 (9.374) out of 10, based on 18 reviews in the last 2 years. Over all time Hadrian House has 75 reviews.

Overall Experience

  • 39
  • 31
  • 2
  • 0
  • 3

Date Published

75
4
5
18
57

Review from Sheila J (Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love being at Hadrian House because of the great atmosphere and it is a very happy place. I have made many friends and the staff are excellent. There is lots to do to get the mind stimulated. My needs are always catered for

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Review from J H (Sister of Resident) published on 3 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother's general well being has improved greatly since being at Hadrian House. The staff are professional and caring and I would like to say a huge thank you for their exceptionally hard work during Covid. My sister and I are pleased that our brother is at Hadrian House.

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Review from Liz R (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum became a resident at Hadrian House after a hip replacement. Initially, she was very confused. The staff were always patient and kind to her. During her stay she has improved greatly and their professionalism has helped her improve both physically and mentally.
She has enjoyed the activities
that Dave arranges especially the Nursery children visiting.
Thank you to all the staff for their care of us and Mum.

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Review from C M (Niece of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am appalled at the “care” my aunt received during her time of 6 months at Hadrian House. There are a few members of staff who are obviously trying their best and they have been thanked for their input. Unfortunately, communication between management and staff and all staff and relatives is sorely
lacking. We were continually given conflicting information about my Aunt which meant we could never feel at ease about how she really was. There were often times when she and other residents were repeatedly asking for help with no response. My Aunt often looked unkempt, hair not combed, fingernails very long and filthy. She became more and more withdrawn. On one occasion I arrived at lunchtime. Her commode hadn’t been emptied from at least the night before. I asked for this to be done, it wasn’t. I left at 4.45 pm after she had used it 4 more times. It was full to the brim. Her emotional and communication needs were never met. There isn’t enough room here for all our numerous concerns.

Reply from Leicestershire County Care Ltd, Senior Management at Hadrian House

We are truly sorry for the experience you and your relative has experienced at Hadrian House. In order to learn from this experience, our homes management team has fully reviewed each individual point raised and took action where necessary to ensure these areas of concern are not repeated. We would also welcome the opportunity to meet with you to directly review any outstanding concerns you may have.


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Review from G K (Friend of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my old friend since October 2021 that I have known for 46 years. She is bedridden and requires full-time care. Understandably this was a difficult time for Hadrian House as Covid was affecting staffing numbers. It took 30 minutes on each occasion to enter the premises due to stringent
safety procedures and tests carried out, as well as looking after residents. I have visited my friend once a week regularly and when I required to speak with the staff they always responded positively and tried to help. I have noticed her fingernails and toenails needed attending to and I have organised a chiropodist with the approval of the care home manageress. The manageress was supportive and this service is now extended to other residents. The whole staff has been communicating well and willing to answer any questions relating to my friend's needs. Overall, my experience at Hadrian House has been positive and I would recommend it for their individual care given and attention to residents' needs.

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Review from Jill H (Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here for two years and i have always felt safe and looked after and very often checked on. Has improved now fully staffed. I am very happy but the food could have more variety. The activities are brilliant, especially the quizzes. Management is great and it's nice to see a manager stick
around. Staff are fantastic as are the team leaders. The younger staff could do with more training but on the whole, the staff are brilliant.

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Review from Jenni H (Friend of Resident) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My aunt was in this home. The tiny room she was in was dirty, with a mousetrap and food on the floor. She was in a terrible state with no room to move and faeces under her nails.


Staff are doing the best they can with no resources, but this is privatised care at its worst.


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Review from S K (Daughter of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at this home for two years now and a lot has changed.
Within the last year, the care and the home itself has become outstanding. Before there seemed to be tension in the building. Mum was happy and settled so I didn't want to move her. Now the home feels happy. The staff are smiling
and happy. There is always something going on. Parties. Pampering. Film afternoons. A home pub and sensory room.
These staff members are worth their weight in gold. They care for all the residents so much. Everyone is so welcoming and they always make me feel like I'm surrounded by friends and family.
I am so thankful that you have kept my mother safe from the harm of covid. You are all wonderful people. You are doing an amazing job.

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Review from Helen H (Sister of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really kind and caring place to put your loved one. It feels warm and homely as soon as you walk in. The staff are so caring and really do put the residents first. There are always plenty of staff around. The home really focuses on a person's recovery and well-being and quality of life. There are
no words to describe the meaningful care my sister has received. I can only hope I reside somewhere like this in my later days.

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Review from T B (Grandson of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nanna was in this home and I can’t praise the staff enough! Nothing was ever too much trouble and no matter how busy they all were they always made time to look after my Nanna with the care and dignity she required and us as a family when we visited. From the domestics to the kitchen staff, care
staff, activities, home clerk and manager they all play such a vital role in looking after the people in their care! Well done all at Hadrian House you deserve an award for your dedication to our families thank you!

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Review from Annie P (Friend of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hadrian House is a home I would highly recommend. I always used to go in and found all staff highly caring and friendly to the point that I didn't want to leave and go home myself. The care towards the residents is outstanding, nothing is too much for them. I always pass by and still see staff making
sure that the residents are still being stimulated despite restrictions of Covid 19. Keep up the good work Hadrian House staff you are all doing a fantastic job even through this hard time.

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Review from Jenny C (Granddaughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Hadrian House enough. The staff go above and beyond every single day.
We have been kept informed and updated at all times.
Staff care for residents with compassion, empathy and patience.
Grandma has gone from strength to strength at Hadrian House; she is happy and well cared for,
and she has gained weight and is more interactive.
We are very happy with the service and our grandma's progress.
Thank you to everyone at Hadrian!

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Review from Julie T (Daughter of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Through these difficult times, the staff have worked extremely hard to ensure the residents are being taken care of and their needs being met. They have kept family informed throughout and done everything possible to ensure the residents are kept well and safe. Mum has had a few hospital appointments,
and the staff have been brilliant at ensuring she has been able to go, and there is someone there for her. They have chased the hospital up to make sure she has still been seen, and they go the extra mile. The home is well run, and the staff all play their part. The domestic staff do a fantastic job, and it is often too easy just to praise the carers, but everyone has an important role to play from the manager, the clerk, the activities lady, the care staff, the domestic all the way through each member of staff deserve credit for all their hard work.

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Review from Megha K S (Friend of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents at Hadrian House always receive excellent care. The friendly and caring staff and management have always done their very best to support residents needs and made their life happy and meaningful. The food is excellent with a variety of dishes offered. Staff are very friendly and supportive.
Care assistants do an amazing job.

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Review from Judith G (Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the care I receive here is wonderful, we are like one big family. The carers are very kind and always help me. I feel so very lucky. The manager is very kind and all of the girls in the office too. My family visit sometimes and I always look forward to that.

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Review from Stephen T (Son of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On behalf of all our family, we would like to thank all of the staff at Hadrian House Care Home for their kindness, thoughtfulness and expertise in caring for our mother.
During our mother's stay at Hadrian House, the staff cared and dealt with Mum's needs with as much care and passion as we the family
would have provided, except they did it with much more knowledge, expertise and the necessary medical care she needed.
The staff are always willing to go that extra mile and it fills you with the confidence that you knew she was in good hands.
From the lovely meals provided each day through to staff taking the time to Facetime us with Mum during the afternoons – we always felt confident of the level of care.
We feel sure that after many visits this level of care was not just afforded to our mum but to all the residents, simply put, this is, without doubt, a level of care that is above and beyond.
Our thanks go to the manager and all her staff.

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Review from Colin M (Son-in-law of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the staff at Hadrian House. My mother-in-law came here back in February 2018 on respite originally. She has always been looked after and treated with respect. All the staff go the extra mile to make sure she is cared for. Nothing is too much trouble, and even during these difficult times,
the care has been exceptional with the staff all making sure the residents are happy and well cared for. The staff are considerate and will do anything to make life pleasant for the residents. The food there is good, the rooms comfortable and staff are on hand to help. They are alert and have the residents best interests at heart. They all work so hard and are a credit to the home.

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Review from D M (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to thank all the staff at Hadrian House for doing such an amazing job during such difficult times. It means the world to know that our mother is safe, treated well and cared for. Thank you.

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Review from Gavin H (Son of Resident) published on 10 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care given to my mum.
All staff helpful and friendly and treat patients with respect and dignity.
Keep up the good work in these very trying times.

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Review from Marian M (Daughter of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here for some time. She has Alzheimer's and vascular dementia. She is not easy to care for as she is very strong-willed to say the least. The staff here have been amazing with her and, despite her feistiness, have been excellent with her and manage to keep her distracted.
She is always clean and tidy and appears happy. As she does not know us anymore this is very important to me. I live in Wales and have health issues of my own but they are always willing to talk to me when I phone and keep in contact with me about any issues that may have arisen. During the Covid-19 outbreak, they have contacted me every couple of days to assure me that she is fine and how they are taken all possible precautions to avoid spreading the virus. I can't praise the staff enough on how well I feel they have been looking after my mum.

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Current Review Score: 9.4 (9.374)

Overview of Review Score

The Review Score of 9.4 (9.374) out of 10 for Hadrian House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.374 for Hadrian House is calculated as follows: ( (112 Excellents x 5) + (74 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 214 Ratings = 4.374

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hadrian House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Laura-Ann

Laura-Ann Radu

Job Title: Care home manager

Joined: 2015

Laura-ann is the care manager at Hadrian House she has been in the position since January 2023. She has been working for the company since 2015 and had a break for 6 months in 2022-2023.