Hadrian House

Garden Street, Thurmaston, Leicester LE4 8DS
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9.4 75 Reviews
  • Hadrian House, Leicester
Hadrian House is situated in a quiet village of Thurmaston, where residents benefit greatly from staying in such a location with many local shops and amenities just a short walk away. This purpose-built care home allows maximum ease of access and comfort for all residents. Specialising in residential, dementia and respite care to name a few.

The Home has four lounges, light and modern dining room and bathrooms designed for easily access. Car parking facilities for visiting family and friends as well as large surrounding gardens which are secured for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Hadrian House is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.

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Care Provided by Hadrian House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Laura-Ann Radu (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Hadrian House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,500
    • Self-Funded Residential Dementia Care £1,150 – £1,500
    • RESPITE Self-Funded Residential Care £1,150 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,150 – £1,500
  • (these prices are only a guideline, please contact Hadrian House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No limits of time that visitors are permitted, although ask not to visit during the night, unless otherwise agreed.


  • Parking

  • There is parking spaces in front of the home for visitors.


Hadrian House Reviews (75)

Total of 75, showing 41-60
9.4

Hadrian House has a Review Score of 9.4 (9.374) out of 10, based on 18 reviews in the last 2 years. Over all time Hadrian House has 75 reviews.

Overall Experience

  • 39
  • 31
  • 2
  • 0
  • 3

Date Published

75
4
5
18
57

Review from Andrew W (Son of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for almost 2 years. She has always been well cared for, comfortable and safe. The environment is always friendly and welcoming. At the time of writing this review the home is locked down for the COVID-19 pandemic. The commitment and dedication of the staff at this difficult
time is extraordinary.

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Review from June K (Daughter of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Hadrian House for 2 years and is very happy there. The staff are always cheerful, friendly and treat residents with dignity. I would like to thank the Manager, carers, (activities) for all their hard work and taking care of the residents at this very difficult time. They are all doing
a fantastic job and I appreciate all they are doing to keep my mum and all the residents safe. Well done to every member of staff at the home. All stay safe and once again a big thank you to you all!

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Review from Lynn C (Daughter of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sincere thanks to Team Hadrian House for your excellent care and kindness at this difficult time! We appreciate the wonderful efforts of you all looking after our loved ones during this health crisis. Take care all of you!

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Review from Yvonne S (Stepdaughter of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the ongoing coronavirus (and before) this care home have impressed me with their care. The home is currently on a shutdown, informing me asap that this was going to happen. I was very relieved that they were acting so speedily to this threat to our elderly folk. Since this news, they have
called me probably every couple of days to reassure me that my stepfather was doing well and there was nothing to be worried about. Even if I am not available they leave me a message to do this, which I greatly appreciate at this very difficult time.
I have found them to be very approachable and friendly and they are always willing to listen to any concerns and to act promptly to ensure that it's been resolved. It is so important to have trust in the carers of your loved ones.
The home itself is bright and has a happy atmosphere, it always seems pleasant.

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Review from Rachel K (Daughter of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been resident here for around 15 months; the staff do a great job generally but at the moment with the Covid-19 virus weirdness going on, I can wholeheartedly say that all the staff have gone above and beyond to try and keep the residents entertained and happy. I love the photos that the
activities coordinator puts on social media; it's keeping us in touch with them and what they've been up to. I'm getting regular updates from the seniors to say how mum is doing.
Although it's been hard not seeing mum personally I know she's in safe hands and am therefore not worrying as much; the decision to close the home to visitors was also made before government guidelines and was very much the right thing to do. Keep up the good work, peeps!

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Review from Kim H (Daughter of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Hadrian House for 3 years and she has been very well looked after and cared for. We are always made welcome when we visit and the staff are very caring towards mum. Obviously, we can't visit at the moment due to the Covid-19 and these are stressful times for staff and families. But the
home is keeping us informed of mums wellbeing frequently and that is all we can ask. She is in good hands and we appreciate what the staff are doing. Thank you.

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Review from C S (Son of Resident) published on 24 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident at Hadrian House for 6 months. She has dementia and it has been a very difficult time for Her and the family. The home has been great with my Mum and made her as comfortable as possible. I have visited my Mum at different times and on different days and there are always
plenty of staff available to help the residents. I have enormous respect for the carers at the home and the treat my Mum with kindness, sympathy and respect.

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Review from Deborah P (Daughter of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very very poor care home.
The manager is very very rude and uninterested in any problems.
Staff don't communicate with each other.
Wish mum had never been placed here.
Awful place for dementia patients.
Please don't put your loved one here you will regret doing so.

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Review from Sally N (Daughter of Resident) published on 24 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Hadrian House promotes independent living. There are many activities Monday to Friday providing a stimulating and enjoyable time for the residents, extremely appreciated by my mum! Well done Hadrian House and the staff, long may this success continue.

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Review from Jean T (Daughter of Resident) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has Alzheimer's so needs watching and stimulating. She has settled in very well. The staff are excellent with the residents who sometimes need a bit of enticing to join in but enjoy themselves when they’ve made the effort. There are also organised trips for them to go on, which makes a change
of scenery for them. The staff are excellent, everyone is friendly and the atmosphere is relaxed. It is a pleasure to visit in this home. In fact, my mum's friends and relations including myself, look forward to the visits. Would recommend to anyone.

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Review from Maureen T (Wife of Resident) published on 6 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had been in a care home previously so I knew what I was looking for and it became clear when I walked through the door at Hadrian House that it ticked all the boxes. I was shown around by one of the carers before I met the manager and nothing was hidden. Sitting in the manager's office
and seeing her deal with various residents who came in to discuss their worries, it was clear that this was a home managed by someone with the utmost professionalism and compassion. Once my husband was resident at the home, I and my family are always welcomed by friendly staff and nothing is too much trouble. My husband has Alzheimer's and the staff have had to deal with a lot of his behaviour problems and these have been dealt with extremely well. It was also clear during a recent emergency with my husband that the staff are knowledgeable and well trained to deal with emergencies. The home is clean and tidy and the staff work extremely hard. I have nothing but praise for Hadrian House.

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Review from Jill H (Daughter of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care facility enough. Our mother has been at Hadrian House for the last 8 years. It has been happy, peaceful, caring and responsive to all her needs. She actually thrived on going there, after self-neglect at home. She put weight on, made friends and soon became part of conversations
again. Whilst there has been a turnover of staff, we have never found anything to complain about. These carers work incredibly hard, but they actually care, with the utmost professionalism and compassion to not only our mum but others there too.
As our mum enters her final days/hours in her home, we will be forever grateful to all the staff for their attitude and loving care towards her. I have felt blessed to know such a lovely bunch of staff.
Keep up the amazing work and don’t ever change.

Reply from Sophie Ferguson, Hospitality Officer at Hadrian House

Hi Jill,


Thank you for taking the time to review us all at Hadrian House, we value, welcome and appreciate all feedback! Your review is really heartfelt and it means a lot to us.


If you have any other recommendations in the future please make them known.


Kindest regards,


Sophie Ferguson
Group Hospitality Officer


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Review from Ross M (Relative of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The only issue I am aware of is when my grandmother's hearing aid went missing and nobody noticed. They still haven't been found or replaced, which frustrates me because I cannot communicate with her anymore and I treasure the conversations I had with my grandmother before. I learned so many things
and I cannot learn anything else as long as she has no hearing aid.

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Review from Vicki H (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant! Obviously, care home staff are trained to deal with dementia as I have both mom and dad residing there and dad can be violent with the Alzheimer's. They have coped with a lot of his behaviour problems in the last month he has been there. Carers that actually care. Amazing!

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Review from Linda H (Daughter-in-law of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is excellent- caring staff, excellent varied menu, clean and safe environment. As a family, we feel very confident that my mother-in-law is in the best environment for her health and safety.

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Review from Susan R (Niece of Resident) published on 23 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my auntie has been at Hadrian House she has come on loads and her speech has improved hugely since having her stroke. I always find the home to be very welcoming where when I come in the staff will always offer me a hot drink.
Shey seems really happy with being at Hadrian house as she is now
with my mum who also lives here.
The home is always smelling nice and all the carers are really good and helpful.

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Review from Jamie R (Grandson of Resident) published on 8 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I come and visit my Nan at Hadrian House I am always welcomed by friendly staff. The home is always very clean and tidy. I am so happy with my Nan staying in Hadrian house she seems very happy and her Care is first class. Would recommend to anyone who is looking for somewhere for their loved
ones!! Couldn't ask for anything better for my Nan!!!

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Review from K H (Daughter-in-law of Resident) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Hadrian House.

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Review from Rachael R (Granddaughter of Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my nan to have settled really well at Hadrian House. My nan loves a shower in the morning and the staff are always happy to comply with this. Since my nan has been in the home she seems so much happier. The staff are always so helpful and caring and if I ever have any concerns I know I can always
talk to the manager.

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Review from Carol S (Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is ok, great for anybody, I get anything I need.

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Current Review Score: 9.4 (9.374)

Overview of Review Score

The Review Score of 9.4 (9.374) out of 10 for Hadrian House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.374 for Hadrian House is calculated as follows: ( (112 Excellents x 5) + (74 Goods x 4) + (24 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 214 Ratings = 4.374

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hadrian House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Laura-Ann

Laura-Ann Radu

Job Title: Care home manager

Joined: 2015

Laura-ann is the care manager at Hadrian House she has been in the position since January 2023. She has been working for the company since 2015 and had a break for 6 months in 2022-2023.