Harvey House

Church Lane, Barwell, Hinckley, Leicester LE9 8DG
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8.7 33 Reviews
  • Harvey House, Leicester
Harvey House specialises in residential, dementia and respite care to name a few.

Harvey House is situated in a quiet residential area in Barwell. Residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away. The home is located near the village centre, enabling residents’ access to maintain independence and enjoy being part of the local the community, if they so wish.

The home is purpose-built care home to allow maximum ease of access and comfort for all residents.

The Home has six lounges, light and modern dining room and bathrooms designed for easy access. Car parking facilities for visiting family and friends as well as a large surrounding garden with bird aviary and fishpond for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Harvey House is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.

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Care Provided by Harvey House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Pegg (Registered Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (44)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Harvey House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,065 – £1,065
    • Self-Funded Residential Dementia Care £1,065 – £1,265
    • RESPITE Self-Funded Residential Care £1,065 – £1,065
    • RESPITE Self-Funded Residential Dementia Care £1,065 – £1,265

  • Fees are determined alongside dependency assessments that are completed as part of our pre admission assessment process.
  • (these prices are only a guideline, please contact Harvey House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is welcomed anytime. The home do like mealtimes to be protected for residents as it improves Nutritional intake and offers dignity.


  • Parking

  • There is an onsite carpark for visitors


Harvey House Reviews (33)

Total of 33, showing 1-20
8.7

Harvey House has a Review Score of 8.7 (8.688) out of 10, based on 7 reviews in the last 2 years. Over all time Harvey House has 33 reviews.

Overall Experience

  • 17
  • 15
  • 1
  • 0
  • 0

Date Published

33
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7
26

Review from P L (Son of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appears to be well looked after but feel over the past few months her care has not been as consistent as it was. Perhaps due to new staff or understaffed, I couldn't say. Staff are friendly and if I ask a question a problem or query is dealt with - but should I need to ask?
The property itself
needs a bit of TLC and money spent on it, not just the outside but also some of the residents' rooms which can be poor quality.
Overall we know she is safe and generally well looked after which is why she is still there.

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Review from Kimberley I (Daughter of Resident) published on 25 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a very private person and sometimes struggles with being in the home. The staff care and treat Mum with the utmost dignity. They go beyond, they chat to her and when she's having a bad day really try to get to what the problem is. In August Mum was gravely ill with doctors suggesting that
she went to the hospital, giving end of life care Mum did not want to go! The doctor then said the hospital would make her too anxious. The staff without doubt cared and loved and Mum is getting ready for Christmas. The cake they made for her 94th was brilliant. They know and love my mum dearly. Cannot thank them enough. Xxk

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Review from Michael S (Son of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased to see my father is less distressed recently and credit the staff for that. Thank you.
Points I think you could act upon:
Recently, the activities lady was absent for a long time and the programme was vastly curtailed. Residents, like my father, greatly rely on the interactions she provides
but you did not seem to have an effective cover plan.
My father has been a churchman for 84 years. The coffee shop in the church across the road is now a main (almost obsessive) focus of his week. Yet despite more than £4500 pm in fees, he cannot reliably get there unless I pay a separate external carer to take him. This seems unreasonable as the trip is advertised by yourselves as one of the activities.
My father is frequently dressed in clothes which are not his. Washing machine breakdown is given as the reason for many months.
The community areas are much better decorated than his room.
The advertised trips out are virtually non-existent.
The garden needs considerable work.

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Review from S P (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum moved into Harvey House last year I have nothing but praise for all the staff. They have been supportive, caring and helpful. Even after Mum's care needs have changed quickly over the last year, the staff and home have done everything to help make her comfortable. It's a safe environment and
as a family we can relax knowing Mum is happy, safe and extremely well cared for.

Reply from Lisa Pegg, Manager at Harvey House

Thankyou very much for your feedback, I will pass it on to all the staff.
Regards
Lisa


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Review from G B (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very good no complaints.

Reply from Lisa Pegg, Manager at Harvey House

Thank you very much for your feedback.
Regards
Lisa


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Review from D H (Son-in-law of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Page it off very well with things to do. We feel this is probably one of the better care homes.

Reply from Lisa Pegg, Manager at Harvey House

I glad you are happy with the care provided. I will pass this over to all of the team. Your feedback is very much appreciated.


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Review from J B (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support my mum has received since being in Harvey House has been a high standard of care, they are always kind and treat residents with respect.
They are always welcoming to family members and friends and help with any issues raised promptly.
My mum always says the meals are good
and she is in better health since being at Harvey House.
Rooms need an update and the exterior of the building needs some TLC but everywhere always looks hygienically spotless.

Reply from Lisa Pegg, Manager at Harvey House

Thankyou for your feedback. I am so happy that you are please with the level of care Mum receives.


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Review from G I (Husband of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last ten months, I found excellent care and improved mobility, and all staff were very caring and courteous. Residents' welfare is a priority to all members of staff. A clean and very well-kept care home. Excellent food and service, very safe for all residents.
I can relax at home and know
my wife of 56 years is being well looked after and is safe.

Reply from Stuart Vive-Kananda, Director at Harvey House

Thank you for the review. I will be sure to share this with all the team at Harvey House. I am so pleased that you are happy with the quality of care that your wife is receiving from the team.


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Review from P C (Son of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On a visit after the home had to reduce access due to a staff member and a resident tested positive for Covid, I was allowed to visit as an essential carer.
I had to prove evidence of LFT being done and had to wear appropriate PPE! The staff were also aware this event would add to Mum's confusion but
were managing this well.

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Review from T H (Brother-in-law of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the service of Harvey House Care Home. Staff always try to accommodate what you want/ Most of the staff have a cheerful attitude. I like the light from outside that gets into the home and the spaciousness.

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Review from Martin H (Son of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my view of how things have been, I feel that the care home has been really supportive. Kept us in contact with a view to any changes that have occurred. The care staff and management have been very good and have done their best in a very trying time.

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Review from Susan H (Daughter of Resident) published on 5 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last four years of her life in Harvey House following a diagnosis of dementia and her general fraility which led to her having many falls. I cannot praise the care that she received during her time at Harvey house enough. The staff cared for her every need.
She was treated with
respect and affection and I know that the improvement in her health which followed her move there was down to their meticulous work. As her memory deteriorated further the activities on offer provided stimulation which gave glimpses of her in younger days. I will ever be grateful for the care they gave and the way that she was able to end her life peacefully. The staff were extremely supportive of my father when he visited my mother during these four years and cared equally well for him in the last 7 weeks of his life, when he was able to join her in Harvey House.

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Review from R H (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father is very happy in Harvey House. We have had a few issues since my father moved in, these have been dealt with to our satisfaction. However, some of them could have been avoided. For example, my father is on a special diet. Sometimes one member of staff would give him the wrong food and it has
been known that another staff member has taken this food off him, against his will. This leads him to go on a hunger strike for the rest of the day. I feel that most of the issues here arise from a lack of training/order. There is a lot of passing the book when questioned. Although we feel that most of the staff are helpful, caring and good at their job, some of the staff are unprofessional and can be rude at times.
Personally, I would not want to reside at Harvey House in my old age.

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Review from Kim R (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The above named care home is exceptionally good. All of the staff and carers are always on hand to help and guide the residents. Nothing is too much trouble. Any questions are answered promptly and needs are met.
The place is clean and tidy and always looks light and airy.
The staff are very professional
and seem genuinely caring towards all of the residents.
Excellent.

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Review from Ann A (Daughter of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely pleased with the way the staff treat mother, very caring and professional. I'm always asked if I would like a drink and nothing is too much trouble when I enquire about mother’s general health. I feel she is treated with the utmost dignity. The food always looks amazing too. Well done to all
concerned.

Reply from Sophie Ferguson, HR Administrator at Harvey House

Dear Ms A,


Thank you for taking the time to review Harvey House - your feedback is welcomed and appreciated.


If you have any future suggestions please make them known.


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Review from Martin J (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother entered Harvey House, I have nothing but praise for the staff and management. I am regularly updated on any health issues arising. I witness that she is clean, well-kept, fed, clothed and interacted with, far better than I was able to cope with at home. As her needs have changed, such
changes have been acted on swiftly to maximise her independence and preserve her dignity. The continuity of staffing is vital and provides me with peace of mind.

Reply from Sophie Ferguson, Hospitality Officer at Harvey House

Thank you so much for your beautiful heartfelt review, it makes us so proud at Harvey House and as a Company.


If you have any future suggestions please make them known.


Kind regards,
Sophie Ferguson


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Review from David M (Son-in-law of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both myself and my wife are very pleased with Harvey House. Visiting my mother in law in the home is a very nice experience. It is warm comfortable and well decorated. The staff are very caring, very helpful, and nothing is too much trouble. My mother in law is happy, contented and enjoys the food.
The other residents seem to be doing well also, which is corroborated in conversations we have with members of their families. Would certainly recommend to anyone.

Reply from Sophie Ferguson, Hospitality Officer at Harvey House

Thank you for your wonderful review - we welcome and appreciate all feedback.


Kind regards,
Sophie Ferguson


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Review from Dorinda R (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home. My mum was very happy there. The staff were excellent. Nothing is too much trouble. We couldn't have found a better care home. Everyone from the cleaners to the matron were helpful, kind and extremely patient.
Top marks to everyone at Harvey House.

Reply from Sophie Ferguson, Hospitality Officer at Harvey House

Thank you for taking the time to review us on carehome.co.uk.


We welcome and appreciate all feedback.


Kind regards,
Sophie Ferguson


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Review from Cyril T (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely well looked after. The staff are very caring and obviously enjoy their work. The love that is shown to the residents really shows through.
I feel 100% happy with this home and feel very lucky that my mother is being looked after here in her final years.

Reply from Sophie Ferguson, Hospitality Officer at Harvey House

Thank you for taking the time to review us on carehome.co.uk


We welcome and appreciate all feedback.


Kind regards,
Sophie Ferguson


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Review from Thomas S (Husband of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good. Have had one upset but this was quickly sorted out quite satisfactorily.

Reply from Sophie Ferguson, Hospitality Officer at Harvey House

Hello Thomas


Thank you for taking the time to review us on carehome.co.uk


We welcome and appreciate all feedback.


Kind regards,


Sophie Ferguson


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Current Review Score: 8.7 (8.688)

Overview of Review Score

The Review Score of 8.7 (8.688) out of 10 for Harvey House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.193 for Harvey House is calculated as follows: ( (31 Excellents x 5) + (40 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 83 Ratings = 4.193

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.495 Points relating to the number of positive Reviews for Harvey House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 7 Positive Reviews ÷ 8.8 = 0.795

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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Lisa Pegg

Job Title: Registered Manager

Joined: 2011

I have worked for LCCL since they started their business in 2012.


I have worked at Harvey House since 2011 and during my employment, I have gained my level 3 and level 5 diplomas in Health & Social care and leadership along with an array of skills.


I have also completed many other training courses such as Mental Health First Aid, Dementia Awareness, Mental Health Conditions and Common Health Conditions just to name a few.


I am also a trained trainer for the Safeguarding of Vulnerable Adults.


Frequently Asked Questions about Harvey House

What types of Care is Harvey House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Harvey House provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Harvey House have?

There are 44 Single Rooms.

What are the Facilities & Services at Harvey House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harvey House to the centre of Leicester?

10.1 mile(s) as the crow flies, distance by road may be significantly further.