Kirby House

Kirby Lane, Leicester Forest East, Leicester LE9 2JG
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8.5 77 Reviews
  • Kirby House, Leicester
Kirby House is a purpose-built care home that allows maximum ease of access and comfort for all residents. The team specialise in residential, dementia and respite care to name a few.

Kirby House is situated in a quiet residential area between two villages of Leicester Forest East and Kirby Muxloe. Residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away. The home is located only three miles the city centre, enabling residents’ access to maintain independence and enjoy being part of the local the community, if they so wish.

The Home has six lounges, light and modern dining room and bathrooms designed for easy access. Car parking facilities for visiting family and friends as well as a large surrounding garden for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Kirby House is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.

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Care Provided by Kirby House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Campbell (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kirby House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,064 – £1,300
    • Self-Funded Residential Dementia Care £1,064 – £1,500
    • RESPITE Self-Funded Residential Care £1,064 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,064 – £1,500
  • (these prices are only a guideline, please contact Kirby House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kirby House Reviews (77)

Total of 77, showing 1-20
8.5

Kirby House has a Review Score of 8.5 (8.547) out of 10, based on 6 reviews in the last 2 years. Over all time Kirby House has 77 reviews.

Overall Experience

  • 49
  • 26
  • 1
  • 0
  • 1

Date Published

77
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Review from D U (Daughter of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit, I found Kirby House to be a very friendly and homely care home. The managers have always been helpful and understood how hard the decision was for us to move our Father to the home; so they gave us space to make the decision. The staff are lovely, friendly, and helpful to my Father
and won't do anything with him until they have had a chat with him. They show respect and treat him with dignity. They are also very supportive and helpful to relatives. The activities that they have helped to occupy and stimulate the residents and there are plenty of them. Overall I think this is a very good care home to place a relative.

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Review from Claire C (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Kirby House. There is nothing that I can fault in this care home, everything is wonderful and my mum is so happy in there. She calls it 'home'. The staff, everyone is exceptional and the food is amazing. The care my mum gets is second to none. She is shown so much dignity.

Reply from Marie Norton, Home Administrator at Kirby House

Thank you for your wonderful review. Kirby House prides itself on providing a consistently high level of care and it is a joy to have your mother with us.


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Review from Gill B (Friend of Resident) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident at Kirby House for several years and she is very happy there. Although she is 90 years old, she is pin-sharp and would soon let me (and everyone else) know if anything was amiss. She loves the food and the wide variety of activities. The staff work really hard to keep the
residents entertained. In fact, I am often envious of the things that they do, arts and crafts, they have visiting singers and dancers, quizzes, keep fit, games. It is wonderful. My friend is very comfortable at Kirby House and full of praise for the staff. Whenever I visit, the home is very clean and the staff are welcoming.

Reply from Emma Campbell, Manager at Kirby House

Thank you very much for your kind words it is very much appreciated.


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Review from C D (Son-in-law of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A most welcoming place for residents. Staff are friendly and attentive to both guests and residents. There are always lots of activities for all to take part in. Rooms are always clean and tidy and overall a very pleasant experience for both visitors and those who live there.

Reply from Emma Campbell, Manager at Kirby House

Thank you for the lovely review and kind words, Kirby house appreciates your feedback


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Review from J W (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with the care and love given to our mum.
Mum recently broke her hip, with the dedication of the carers, she's now able to walk with a frame.

Reply from Emma Campbell, Manager at Kirby House

Thank you for the lovely review, Kirby house appreciates your feedback and kindness.


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Review from Val H (Daughter of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our father was resident at Kirby House from late April 2023 to June 2023. After only 7 short weeks we chose to transfer him to another care home due to our dissatisfaction. We would not recommend this care home.

Reply from Cherrill Tyrer, Operations Manager at Kirby House

Kirby House and I are sorry you feel this way and you have had a negative experience.
Kirby House or the company do not have a record of concerns or complaints made prior to you moving your father. The company operates a complaints policy and procedure which is displayed in the home, and would have liked the opportunity to have addressed any concerns or complaints at the time of your dissatisfaction.
It was advised that you moved your father to a care home that was previously your first choice, but the care home at the time of your father's move to Kirby House had no vacancies and totally respect your decision.
Kirby House strives to provide good quality care and improve our residents' experience wherever possible.
Kirby House and I again apologise that you feel the experience did not meet your expectations.
Kirby House and I sincerely wish you and your father all the best and hope that he is settled in his new home of choice.


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Review from J P (Niece of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After breaking her pelvis and spending time in three different hospitals, my 94-year-old auntie went for a short stay in Kirby House. On visiting her several times, I found that she seemed very well cared for that she started to feel at home and that she gradually got the confidence to walk again and
start to look after herself again. Well done Kirby House.

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Review from Lorraine H (Daughter of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for over a year, and in that time we have found management and staff to be caring, friendly and always approachable. My mum is always happy and is well looked after here. The food always looks amazing and there is always a variety of activities daily. The management and staff
went above and beyond to put a last-minute 10-year anniversary party on for residents and families, which we attended and had a wonderful afternoon. Me and my family are lucky to have found a wonderful care home for our mum. We visit daily and go home knowing she is cared for and safe.

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Review from H F (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at so many homes, expensive and inexpensive but my first impressions of Kirby House were amazing. I felt relief at finding somewhere with a family feel. Mum has been there for 3 months and is the happiest she could be. All staff are lovely, have empathy and treat residents like one of their
own. I have no complaints, only praise. Mum has a better social life than me now.

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Review from Paul M (Son of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very helpful, when I visit all residents are treated with care, there is always things going on to keep residents occupied. Very pleased with the reassurance that Mum is being looked after.

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Review from Robert M (Son of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to the staff of Kirby House for the amazing level of care they have given my dad since January. The staff are really excellent in every way, kind, caring, supportive, informative and welcoming. They inspire confidence that Dad is receiving the best possible level of care in difficult circumstances.
They all clearly know him well and understand him. The home is obviously well managed in every way.
The entertainment on offer is lively, varied and imaginative and is delivered by two lovely, caring members of staff. It's great to see visits out recommencing after the difficulties created by Covid. Efforts to keep this at bay are excellent and very reassuring.

Reply from Stuart Vive-Kananda, Director at Kirby House

Dear Robert,


Thank you for your kind works, feedback and encouragement. I will ensure that this review is shared with the team!


Kind regards


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Review from C B (Daughter of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to start by thanking all the lovely staff at Kirby House for looking after my mum so well since she became a resident in December 2021. Although it was a very difficult time for us as a family when Mum went into Kirby House, the support and care she has received to meet her needs has been
outstanding and has put our minds at ease to know that she is being lovingly cared for. I can’t praise the staff enough - everyone is so friendly and approachable and nothing is too much trouble. They are extremely patient with my mum - especially with trying to get her to eat and drink! We are kept informed of any issues or developments regularly in relation to Mum’s care needs. I would highly recommend Kirby House if you are looking for a care home for a loved one. Thank you to the home manager and the whole team at Kirby House.

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Review from Jeanette P (Daughter of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum went into Kirby House in June 2021 as she needed 24 hours care. We are a close and loving family and didn’t want to put her into a care home and found it hard to make the decision but after speaking to the manager she put our minds at ease and it was the best decision we made. From day one the
manager put in place everything for Mum's needs to make her safe and comfortable, the manager and staff made our mum welcome and she settled in straight away and is very happy. Kirby House is clean warm and friendly and is like home from home and the staff always makes us welcome. After visiting our mum we can go home knowing that she is well looked after and safe. We would like to thank all the staff for everything they do for our mum especially as it’s been difficult with coping with COVID they all do a fantastic job.

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Review from Michael G (Son of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for two years, which have been incredibly difficult because of Covid. Though it all, the staff have been amazing. The home is kept spotlessly clean; all the staff really care about the residents; they are always obliging and pleasant; the food is good quality; and they
have done their very best to maximise visiting within the constraints imposed by Public Health England. I rest easy every night in the knowledge that my mother is being well looked after.

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Review from Debra R (Daughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Kirby House for a few years now. Throughout the pandemic, the home has kept in touch with relatives and relayed as much information as they can. Mum is happy well cared for both physically and mentally. Despite being very short staffed at times they have coped really
well still providing activities for residents even when in lockdown. The home have adapted and provided safe visiting pods with PPE for all visitors when they were able to allow visits. The facilities are excellent and they have a good understanding of what residents need.

Reply from Stuart Vive-Kananda, Director at Kirby House

Dear Debra,


Thank you so much for your kind words and encouragement. We are so happy that you feel your mother is well cared for.


Kind regards


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Review from Steven P (Son of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Kirby House for the past four years. My dad was also a resident. The staff have always been very caring, nothing being too much trouble. You are made welcome and informed about how your relative has been. The manager has been very supportive especially when my mum and dad
passed away. Even though times have been difficult recently with COVID nothing has been too much trouble and the staff have gone above and beyond their duties. I would recommend this care home for the excellent care they provide in all areas.

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Review from Kerry S (Daughter-in-law of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and attention my Mum-in-law has. She is very happy and settled. It is never an easy decision to have family going to live in a care home but my Mum-in-laws needs are too great for us to be able to cope with and she herself made the decision as she knew she needed more.
She has friends, she loves the staff and we are kept in touch all the time with any issues and falls. I love the fact that they have activities and something going on every day, however they also have quiet areas, so if a resident doesn't want to join in they don't have to. Everyone has choices but the opportunity is always there. I looked around the home initially pre Covid-19 and the vibe is great, with happy residents rather than sitting staring into space as I found in other care homes. What I also liked is that a lot of the staff are the same staff as were there two years ago, so there is continuity which is important. I wouldn't hesitate to recommend this home.

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Review from Sue R (Daughter of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kirby House is a wonderful place to live. The manageress and staff always find time to discuss and help with any concerns plus everyone cares for the resident in an individual way to that person's needs by watching and learning from the resident's actions and reactions. The care and attention, not only
to the residents but to the family, has been exceptional throughout Covid. They have all given 100% to ensure the residents have been safe. Window and telephone calls have been a godsend to keep in touch with residents, all of which must have put extra strain on the management and staff. The build of a complete new glazed wall and door in the conservatory has helped families so much over the last few months to be able to sit inside and talk via the excellent intercom. God Bless you all.
General comments for Kirby House: excellent - staff, rooms, dining, entertainment and activities, care and attention (as far as possible across 40 something residents. So sometimes patience is needed). Thank you!

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Review from Brian W (Brother-in-law of Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother-in-law has never been so well looked after in his life. He was difficult when he first went in but was talked around by the staff and is now very happy.

Reply from Sophie Ferguson, HR Administrator at Kirby House

Thank you for taking the time to review Kirby House, we will pass this on to our wonderful team!


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Review from Lynda R (Niece of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aunty has been cared for very well for 3 years now at Kirby House. Since moving she has been much happier and animated thanks to the care and socialising that is so good at Kirby House.
The team always keep me updated on any concerns and changes in Aunt's care or at the home itself.
They have been
really on the ball with Covid 19 issues and were on the ball in advance; they have kept us informed throughout and tried hard to manage to arrange some safe visits whenever possible, although I couldn't due to my local restrictions. Regular phone calls from me are always welcomed.
I can't thank all the team at Kirby House enough for all they do.

Reply from Warren Abrahams, Sales and Marketing Manager at Kirby House

Thanks for the review, Lynda. Be sure to follow the Facebook page too, where you'll see updates.


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Current Review Score: 8.5 (8.547)

Overview of Review Score

The Review Score of 8.5 (8.547) out of 10 for Kirby House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.437 for Kirby House is calculated as follows: ( (52 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 71 Ratings = 4.437

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.11 Points relating to the number of positive Reviews for Kirby House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 5 Positive Reviews ÷ 8.2 = 0.61

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Emma

Emma Campbell

Job Title: Registered Manager

Joined: 2019

Emma Campbell is the Care Home Manager at Kirby House.


She has been in this position since November 2022.


Emma has worked for the company since February 2019 starting her career as a night Care Team Leader.


Frequently Asked Questions about Kirby House

What types of Care is Kirby House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kirby House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kirby House have?

There are 41 Single Rooms.

What are the Facilities & Services at Kirby House?

Own Furniture if required, Close to Local shops, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Kirby House to the centre of Leicester?

3.7 mile(s) as the crow flies, distance by road may be significantly further.