Kirby House

Kirby Lane, Leicester Forest East, Leicester LE9 2JG
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8.5 77 Reviews
  • Kirby House, Leicester
Kirby House is a purpose-built care home that allows maximum ease of access and comfort for all residents. The team specialise in residential, dementia and respite care to name a few.

Kirby House is situated in a quiet residential area between two villages of Leicester Forest East and Kirby Muxloe. Residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away. The home is located only three miles the city centre, enabling residents’ access to maintain independence and enjoy being part of the local the community, if they so wish.

The Home has six lounges, light and modern dining room and bathrooms designed for easy access. Car parking facilities for visiting family and friends as well as a large surrounding garden for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Kirby House is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.

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Care Provided by Kirby House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Campbell (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kirby House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,064 – £1,300
    • Self-Funded Residential Dementia Care £1,064 – £1,500
    • RESPITE Self-Funded Residential Care £1,064 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,064 – £1,500
  • (these prices are only a guideline, please contact Kirby House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kirby House Reviews (77)

Total of 77, showing 21-40
8.5

Kirby House has a Review Score of 8.5 (8.547) out of 10, based on 6 reviews in the last 2 years. Over all time Kirby House has 77 reviews.

Overall Experience

  • 49
  • 26
  • 1
  • 0
  • 1

Date Published

77
1
4
6
71

Review from Karen D (Daughter of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff have shown professionalism in the care of my mother, especially during this difficult year. believe the manager and staff did all they could to keep residents safe from Covid 19. It has been difficult for everyone not being able to visit but restrictions are necessary to prevent further
illness and death. My mother has been upset that she cannot see us but at least she can remember us.
It is reassuring to hear that my mother is joining in with the activities and when we speak on the phone she is happy and speaks highly of the staff.
I am so glad that my mum is being cared to at Kirby House during this pandemic.

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Review from Alison G (Daughter of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We chose Kirby House with my mother as she was struggling at home with extreme loneliness and stress, particularly during the current Covid epidemic. Since being in Kirby House she is much happier and much more settled than she has been over the past year. She is eating well and is enjoying the social
activities and friendships that she has made since her arrival earlier this year. The stress of taking her correct medication has also been taken from her. The staff in Kirby House are always helpful when phoned and are able to facilitate video chats and phone calls. It was obviously a very stressful time for us when my mother went into a residential home, particularly as we were not able to look round, and with the fact that she had to be isolated for the first two weeks. The virtual tour was helpful, but what has been more reassuring is now seeing my mother smiling and happy when we video chat. Kirby House is providing much needed reassurance to us during the current situation.

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Review from Maya M (Granddaughter of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring and helpful staff, doing an amazing job of looking after my grandma. She is very happy there; they cater to her dietary requirements. They all made her feel extremely welcome when she had first arrived.

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Review from Trisha H (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very kind and friendly and treat residents with patience while remaining firm where/when necessary. Extra resources have been put into activities in that there are now two people employed to organise activities for the residents. The activities workers are very good at involving residents
in the various activities and there is a mix of one-to-one and group activities most days. My mother's room is kept clean and I was involved in decisions on decor when my mother moved into a new room so I felt included. The manager is always happy to talk to family and she has been very helpful in helping me to process my feelings as my mother's dementia has worsened. The quality of the food is very good. The thing that works less well is the laundry service - I have sometimes found my mother wearing something that isn't hers and sometimes things have gone missing even though they are clearly marked. The home has benefitted recently from a number of improvements including double glazing.

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Review from G C (Daughter of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From day one, I felt extremely comfortable that my mum was going to reside at Kirby House. Although the building was a little ties, it was clean and warm. On our many visits before 'lockdown', we were always met with smiles and friendliness from all the staff that we came into contact with and their
interaction with the residents was a pleasure to see. Nothing is too much trouble. Prior to Kirby House, Mum ate very little, now she wats regularly and joins in with the activities - a pleasant surprise. The staff always keep me informed of any problems, which at this time is much appreciated. Thank you Kirby House.

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Review from Sue (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big heartfelt Thankyou to all the staff at Kirby House for looking after our Dad during his stay. On entering Kirby House and meeting the staff it was an instant decision that we had found the right place for dad to be. It's such a difficult thing to recognise that your parent can no longer live independently.
The staff have made our dad so comfortable and welcome that he just settled straight in which had an impact on us as a family knowing he was happy and receiving everything he needed. The staff have gone way beyond to support us and dad that they have felt like part of our family. This has been such a difficult time with this dreaded virus, that they have really catered for our every need.
Helping us to keep in contact so we were there when he needed us and we needed him by phone and face time. We will miss visiting Kirby House and chatting to the staff.
I would like to thank and name every member of staff for their love and compassion that they provide, it's amazing.

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Review from A S (Son of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every aspect of the care here is very good. My mother is very happy here.

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Review from Graham H (Son of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Kirby House for 1 week now and throughout that short time, all the family have been impressed with the home and its staff. The home is clean, bright and welcoming. The staff are always approachable and caring and the residents are treated as individuals and with dignity. A lot of
effort clearly goes into a wide range of activities for the benefit of the residents, this was particularly apparent during the sing/dance afternoon, which brought energy and joy to a full house of residents (staff and family members).

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Review from David W (Friend of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's Mother has only been at the home for less than a week, however, my partner and I have already commented several times, how caring and helpful the staff are and how clean the premises are. The staff and management always update us with how our relative is faring and nothing is too much trouble.

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Review from Moira S (Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have felt happy and relaxed since I got here.

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Review from J H (Grandson of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy, bright place. The staff are really friendly and helpful. Lots to do in the activity room.

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Review from Heather T (Daughter of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here less than a week ago. Making this move is a decision I have worried over for a long time but after a fall I knew mum could not go home.
I'm amazed at how quickly she has settled and how smiley she has been every time we have visited and how kind, caring and helpful every member of
staff I have met have been.
Thank you so much for making this such a good experience.

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Review from Liz C (Friend of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit a friend very often and always find the staff and conditions excellent. The entertainer is second to none.

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Review from Dawn G (Daughter-in-law of Resident) published on 12 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise every aspect of Kirby House enough. My mum in law was made so welcome there from day one. The patience and caring attitude shown to her never dwindled and I will always be grateful for the end of life care that she received.

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Review from Norma S (Resident) assisted by family/friend published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Kirby House from another care home following a spell in hospital. I was welcomed by the manager and staff and introduced to other residents. I join in activities and have been on a trip to Skegness. It was important for me to be near to my family as they are important to me. They are made
to feel welcome when they visit too. It is like a big family here and I am happy to have company. The staff are all very kind and always willing to help you.

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Review from Loz S (Daughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Kirby House has been decorated it has a much better atmosphere. The garden room is lovely it all makes for a much more welcoming and positive atmosphere. The staff are amazing endless patience. I feel like my mum is in good hands, it's a relief to know she is safe.
Sometimes the corridors smell
a bit of urine and I know it's hard to manage this but it can get unpleasant.
Thanks for everything you do.

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Review from Z P (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seems like a nice home. Pleasant environment and friendly staff. More staff on shift may be required though. Staff always seem kind to the residents.

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Review from Christine B (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is generally good in the home, and residents appear to be well looked after and happy. The home promotes residents independence, but on a personal point my mother's memory is very bad and she doesn't know how to ask for help/assistance for toileting and generally getting around the home. Carers
should be aware that some residents need prompting to go to the toilet or to ask for wheelchair assistance, and assure her that she won't be forgotten, one of her main worries. Shower more regular would be nice. The recent improvements to windows and decorating are lovely and make the home a better place.

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Review from Vivien S (Niece of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very caring and responsible, always a good feeling when I visit.

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Review from Stephen C (Son of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a care home that are always helpful and understanding. My mother gets very good treatment and likes the friendly staff. All staff seem to have a good level of training. They also put on some trips to the seaside, parks and shops, plus invite entertainers into the home for different shows.

Reply from Sophie Ferguson, Hospitality Officer at Kirby House

Thank you for your beautiful review. We welcome and appreciate all feedback at Kirby House and at LCCL.
If you have any future suggestions please make them known.
Kind regards


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Current Review Score: 8.5 (8.547)

Overview of Review Score

The Review Score of 8.5 (8.547) out of 10 for Kirby House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.437 for Kirby House is calculated as follows: ( (52 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 71 Ratings = 4.437

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.11 Points relating to the number of positive Reviews for Kirby House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 5 Positive Reviews ÷ 8.2 = 0.61

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

Emma

Emma Campbell

Job Title: Registered Manager

Joined: 2019

Emma Campbell is the Care Home Manager at Kirby House.


She has been in this position since November 2022.


Emma has worked for the company since February 2019 starting her career as a night Care Team Leader.