Kirby House

Kirby Lane, Leicester Forest East, Leicester LE9 2JG
Submit a Review
8.5 77 Reviews
  • Kirby House, Leicester
Kirby House is a purpose-built care home that allows maximum ease of access and comfort for all residents. The team specialise in residential, dementia and respite care to name a few.

Kirby House is situated in a quiet residential area between two villages of Leicester Forest East and Kirby Muxloe. Residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away. The home is located only three miles the city centre, enabling residents’ access to maintain independence and enjoy being part of the local the community, if they so wish.

The Home has six lounges, light and modern dining room and bathrooms designed for easy access. Car parking facilities for visiting family and friends as well as a large surrounding garden for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Kirby House is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.

Show Kirby House on the Map

Care Provided by Kirby House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Campbell (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kirby House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,064 – £1,300
    • Self-Funded Residential Dementia Care £1,064 – £1,500
    • RESPITE Self-Funded Residential Care £1,064 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,064 – £1,500
  • (these prices are only a guideline, please contact Kirby House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kirby House Reviews (77)

Total of 77, showing 41-60
8.5

Kirby House has a Review Score of 8.5 (8.547) out of 10, based on 6 reviews in the last 2 years. Over all time Kirby House has 77 reviews.

Overall Experience

  • 49
  • 26
  • 1
  • 0
  • 1

Date Published

77
1
4
6
71

Review from Debra C (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful, caring staff. Clean, well-maintained property. Highly recommended.

Reply from Sophie Ferguson, Group Hospitality Officer at Kirby House

Thank you for your lovely review. All feedback is welcomed and appreciated at LCCL.
If you have any future suggestions please make them known.
Kind regards


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael Y (Nephew of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all caring and kind which is most important. They also seem to be skilled at dealing with difficult situations.
My only criticism is that the facilities need to be upgraded. There should be at least a washbasin and toilet in the rooms in the 21st century an ensuite room should really
be standard. I do appreciate that this is not easy to achieve in an older building.

Reply from Sophie Ferguson, Hospitality Office at Kirby House

Thank you for taking the time to review us at Kirby House. We welcome and appreciate all feedback. If you have any future suggestions please let us know.


Kind regards


Sophie Ferguson


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilary D (Sister of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There is evidence of home improvements to my sister's room. A new window, different drawer set, although the wall clock I bought her has gone missing. My sister is hardly able to communicate now so I cannot know her feelings. The home does arrange activities etc for the residents which is good, a magician
a few weeks ago when I was there. The food looks fairly edible but I have not seen much as my visits do not coincide with meal times.

Reply from Sophie Ferguson, Hospitality Officer at Kirby House

Thank you for your review - we welcome and appreciate all feedback, it helps us develop as a home.


Kind regards,
Sophie Ferguson


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dhiren C (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a few initial teething problems but after a few meetings, we have resolved most of these.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kimberley B (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love all the staff. The place is bright and welcoming. Mum has settled straight in and is very happy here. They do some lovely activities and the manager and the team do a fantastic job.

Reply from Natalie Vive-Kananda at Kirby House

Good morning,


Thank you for taking the time to review Kirby House - it is nice to hear that Mum has settled in so well. All feedback is welcomed and appreciated.


Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Staff efficient and friendly. I would recommend.

Reply from Sophie Ferguson, Group Hospitality Officer at Kirby House

Hello
Thank you for taking the time to review our services. If you have any future suggestions please make them known to us.


Kind regards,
Hospitality Officer


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G G (Relative of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative seems very happy in Kirby House. She praises the staff for their friendliness and attentiveness. Their flexibility is most helpful and particularly useful for visitors when the timing of visits can be a problem when travelling from afar with modern day traffic congestion delay. She has
adapted to the care home "living" in a welcome short time period.

Reply from Sophie Ferguson, Group Hospitality Officer at Kirby House

Wow, thank you for your review. We welcome all feedback and reviews and it is important to us all at Kirby House that our residents are happy and are supported always. If you have any suggestions for the future please make them known.


Kind regards,
Group Hospitality Officer


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard S (Grandson of Resident) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. My Nan hasn't been this happy in a long time. I cannot fault the staff at all. They all go the extra mile and I have grown really fond of them.

Reply from Sophie Ferguson, Hospitality Officer at Kirby House

Hello Richard,


Thank you for taking the time to review us and our services, we really appreciate and welcome all feedback. We are very proud of all of our staff and even more so when we receive feedback like this, thank you.


Kind regards,


Hospitality Officer


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina R (Daughter-in-law of Resident) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came into Kirby House at the start of December. We were nervous about putting her in a home but the staff are amazing. My mother-in-law has settled in really well and made friends. She has Alzheimer's and since being in Kirby House, has become more alert and happy as she has company
and is being stimulated by activities. The home is always clean and the food is great.

Reply from Sophie Ferguson, Hospitality Officer at Kirby House

Hi Tina,


Thank you for the kind comments, we appreciate and welcome all feedback. It is a pleasure to care for your mother and its great news that she has settled and is being stimulated.


If you have any future suggestions please make them known.


Kind regards,


Hospitality Officer


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Friend of Resident) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home deserves a 5 star, like home from home, staff and management are so helpful, nothing is too much trouble. On hand 24/7. The home itself is spotlessly clean, always fresh smell when you walk in the door, warm welcome to visitors offer of drink. The love and respect they give to the residents
is overwhelming, you can see that the staff love working there, happy workforce, happy home. Keep up the good work, excellent home, will make sure I recommend to everyone.

Reply from Sophie Ferguson, Hospitality Officer at Kirby House

Hello,


Thank you for taking the time to review our services, my sincerest apologies that it has taken some time to receive a response. Thank you for your beautiful review, we appreciate all feedback as it helps us move forward and better our services.


If you have any future suggestions please make them known.


Kind regards,


Hospitality Officer


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda H (Daughter of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The residential care home is one that I am happy to leave my mother in. The staff are all lovely and helpful and my mother is happy there. My sister and I decided on Kirby House because all the people who have has relatives there have given us excellent feedback all of which is really good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy R (Resident) assisted by family/friend published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good home, clean and tidy. The staff are very helpful and careful with residents. Friendly atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Betty R (Daughter of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kirby House is very pleasant and homely. The staff are very friendly and helpful. My father was very happy at this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Terry S (Son of Resident) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely caring and are attentive to the resident's needs. The building could do with money spending on it as it is looking very tired.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve C (Son of Resident) published on 17 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kirby House make this a gem of a care home. In our experience the care given to residents, both physical and emotional, is exceptional. Any concerns are listened to and acted upon. Because of this dad is enjoying his new environment despite suffering from dementia and age-related issues.


Kirby

House is an older property but is clean, well managed and maintained. It is surrounded by trees which make for nice views from the room windows and the central courtyard is a peaceful place to sit.


Based on our experience we fully recommend Kirby House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stanley B (Resident) assisted by family/friend published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like a smoking room and a bedroom with a toilet but this is the only thing I would change.
Very satisfied with all aspects of care provided.
Staff always friendly and helpful, nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean F (Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home to be very caring and helpful in every way. Nothing is too much trouble for them and always someone there to talk to and enjoy a good laugh. If you need a wheelchair they will get you one immediately.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley M (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Kirby House for nearly four years now and I can honestly say that the care is excellent as is the food, rooms and staff. If any concerns I have had with regards to my father have always been dealt with dignity and respect for all concerned.
I am always kept informed
of everything regarding dad.
I would highly recommend Kirby House to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma F (Daughter of Resident) published on 27 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident of this amazing care home for 4 years. He is happy and settled and loves being outdoors in the garden listening to the birds, that the home have.
The staff are beyond helpful and always go an extra mile. The staff are polite, friendly, caring and approachable and very professional.
I'm always listened to as a relative and supported amazingly. I can't say anything bad about this home and can't thank them enough for all they're doing for us a family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jonathan L (Son of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience with Kirby House has been extremely positive and has surprised us as to the level of care provided. It has been a tremendous help in providing an excellent caring service to dad. The team at Kirby House are unique and engaging in their approach to care. We have been surprised and delighted
at the manner of their ability to maintain dignity and engagement with dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.5 (8.547)

Overview of Review Score

The Review Score of 8.5 (8.547) out of 10 for Kirby House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.437 for Kirby House is calculated as follows: ( (52 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 71 Ratings = 4.437

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.11 Points relating to the number of positive Reviews for Kirby House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 5 Positive Reviews ÷ 8.2 = 0.61

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Emma

Emma Campbell

Job Title: Registered Manager

Joined: 2019

Emma Campbell is the Care Home Manager at Kirby House.


She has been in this position since November 2022.


Emma has worked for the company since February 2019 starting her career as a night Care Team Leader.