Kirby House

Kirby Lane, Leicester Forest East, Leicester LE9 2JG
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8.5 77 Reviews
  • Kirby House, Leicester
Kirby House is a purpose-built care home that allows maximum ease of access and comfort for all residents. The team specialise in residential, dementia and respite care to name a few.

Kirby House is situated in a quiet residential area between two villages of Leicester Forest East and Kirby Muxloe. Residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away. The home is located only three miles the city centre, enabling residents’ access to maintain independence and enjoy being part of the local the community, if they so wish.

The Home has six lounges, light and modern dining room and bathrooms designed for easy access. Car parking facilities for visiting family and friends as well as a large surrounding garden for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Kirby House is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.

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Care Provided by Kirby House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Campbell (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Kirby House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,064 – £1,300
    • Self-Funded Residential Dementia Care £1,064 – £1,500
    • RESPITE Self-Funded Residential Care £1,064 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,064 – £1,500
  • (these prices are only a guideline, please contact Kirby House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kirby House Reviews (77)

Total of 77, showing 61-77
8.5

Kirby House has a Review Score of 8.5 (8.547) out of 10, based on 6 reviews in the last 2 years. Over all time Kirby House has 77 reviews.

Overall Experience

  • 49
  • 26
  • 1
  • 0
  • 1

Date Published

77
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4
6
71

Review from Alan N (Son of Resident) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad spent his last few months here punctuated by admission to hospital. We can't fault the staff who were so helpful. The atmosphere at the home was lovely staff and patients interacting, very chatty and humorous yet caring at all times. After dad passed away, the managers were very supportive and offered
plenty of support to our family. In his short time here, dad did tell us how nice the staff were and also how good the food was.

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Review from G S (Son of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kirby House was very well located to enable our family to visit often. After viewing Kirby House, we as a family were very pleased for mum to live there.

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Review from Pauline D (Niece of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle was a resident at Kirby House for several years, during which time he was very well looked after, and was happy and contented.
Staff were very kind and caring and I have no complaints. My uncle passed away after 10 days in hospital aged 89 years old.

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Review from Steven R (Son of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in this care home for approx six years until she died. All that times she was treated with the utmost care and dignity by all staff.
In all that time the rooms and resident areas at times could have done with a lick of paint and upgrade, but were always clean.

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Review from S C (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is cared for fairly well. I would prefer if she was given more regular showers. Seems to be 1-2 times per week. Carers are all friendly and respectful and also consider my mums' disability. Towels and bedding changed regularly. I look after her laundry out of personal choice.
Food is generally
pretty good and mum says she usually enjoys it. Often has to wait in the dining room after meals and prefers to be taken sooner to her room as she often needs to use the toilet after dinner and can't use the downstairs toilets.

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Review from Julia B (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father was cared for at Kirby House before being moved to a nursing home earlier in the year. I cannot fault the loving care he was given during his time at Kirby House. The staff were unfailingly kind towards him when I know that at times his behaviour was challenging. I was always kept fully
informed, which was invaluable as I live some distance away. I cannot praise the staff or thank them enough for the care and attention they gave my dad.

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Review from C M P (Daughter-in-law of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law has been in Kirby House for 8 months, she settled very quickly. This was due to the kindness and professional care she received from all staff in the home. I have always found the home to be very clean and fresh smelling. Staff very helpful and friendly towards me. I would always recommend
Kirby House to anyone if asked.

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Review from Melanie B (Daughter of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Kirby House to be friendly, caring home where mum is considered in every aspect of their care for her. The staff are lovely to mum and treat her in a loving, jolly way she often has a laugh with them and they treat her with the dignity she deserves.

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Review from Ian F (Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have good days and bad days. Staff support the best they can on my bad days. The home I live in is set in a nice area and grounds. I am settled here, but nothing is like your own home.

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Review from Graham P (Son of Resident) published on 22 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is cared for by excellent people.

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Review from Victoria B (Friend of Resident) published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited today and was welcomed not only with wonderful, happy staff, but also a care manager who was supportive and caring. She took the time to speak to residents. What was fantastic was the way the activity was taking place and that staff encouraged residents to socialise (very important for dementia)
and get involved. The restaurant was cheery and spotlessly clean - residents had made a Leicester City football tribute wall. Lovely and would recommend to those looking for residential home or job in care sector.

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Review from Tracey G (Friend of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has been in Kirby House for three years. She has been very happy, the staff are so good.

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Review from D M (Son of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entrance area should have better security, many of times residents try to follow me leaving and hardly no staff about to usher them back. It needs monitoring 24/7 with my mam with dementia, it does worry me.
I hope they offer more outdoor activities, the home has a lovely garden available to them,
I encourage my mam to come out and get some air instead of being cooped up inside and it keeps her active as well. But other than that I am happy where she is.

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Review from Sarah F (Granddaughter of Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandma has settled in really well, the staff and carers are lovely.

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Review from Phyllis G (Resident) published on 23 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Like all situations there is good and bad. I had no choice but to come into care, it breaks my heart to give up my home but I know I must be realistic and accept what life is for me now, and make the best of it.

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Review from Brenda J (Partner of Resident) published on 25 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kirby House is fabulous I couldn't wish for better carers and all the staff are marvellous. My partner was there for respite. They were all angels. I would recommend Kirby House to anyone who needs care. I can't fault them. It's so clean and all are well cared for.

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Review from Anthony R (Son of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant atmosphere. Staff are very friendly and willing to help. Premises very clean. Staff always ask if you would like a cup of tea when visiting. Staff are very informative.

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Current Review Score: 8.5 (8.547)

Overview of Review Score

The Review Score of 8.5 (8.547) out of 10 for Kirby House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.437 for Kirby House is calculated as follows: ( (52 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 71 Ratings = 4.437

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.11 Points relating to the number of positive Reviews for Kirby House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 5 Positive Reviews ÷ 8.2 = 0.61

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (1)

Emma

Emma Campbell

Job Title: Registered Manager

Joined: 2019

Emma Campbell is the Care Home Manager at Kirby House.


She has been in this position since November 2022.


Emma has worked for the company since February 2019 starting her career as a night Care Team Leader.