The Lawns Care Home has a Review Score of 9.8 (9.824) out of 10, based on 26 reviews in the last 2 years. Over all time The Lawns Care Home has 97 reviews.
Review from P S (Son of Resident) published on 14 December 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C H (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janice Susan P (Daughter-in-law of Resident) published on 12 October 2023
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P M (Respite Resident) published on 21 September 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jackie S (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol B (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cathryn H (Daughter of Resident) published on 24 November 2022
Submitted via Postal Card •
Report
Reply from Katie Barnett, Marketing Executive at The Lawns Care Home
Thank you, Cathryn, for your positive feedback towards The Lawns Care Home. One of our top priorities is to provide comfort in the home so all residents feel safe and at home. We are so pleased to hear how well your dad has settled in. If there is anything more we can do, please do not hesitate to reach out.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M M (Son of Resident) published on 24 November 2022
Submitted via Postal Card •
Report
Reply from Katie Barnett, Marketing Executive at The Lawns Care Home
Thank you for sharing your recent experience with our home. We are pleased that it has been so positive and that you find the team to be helpful. We are committed to making your experience the best it can be so please get in touch if you need anything.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mandy L (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card •
Report
Reply from Katie Barnett, Marketing Administrator at The Lawns Care Home
Thank you, Mandy, for your positive feedback towards our home. We are pleased to hear how satisfied you are with the activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy so we are glad your mum has enjoyed this aspect!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter H (Son of Resident) published on 22 September 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Elizabeth N (Friend of Resident) published on 23 August 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David B (Brother of Resident) published on 30 June 2022
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Isobel A (Daughter of Resident) published on 10 March 2022
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chris C (Son of Resident) published on 2 March 2022
Submitted via Website •
Report
Reply from Olivia Shields, Marketing Assistant at The Lawns Care Home
Thank you, Chris we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Lawns Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia E (Daughter of Resident) published on 6 January 2022
Submitted via Website •
Report
Reply from Olivia Shields, Marketing Assistant at The Lawns Care Home
Thank you, Patricia, for your kind comments about our Care team. We appreciate you taking the time to leave feedback for The Lawns Care Home. We are sorry to hear about your mother but are so pleased you felt that our team lived up to expectations and treated her with dignity and the compassion she deserved during her ten years at our home. If there is anything more we can do, please do not hesitate to reach out.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G P (Friend of Resident) published on 6 May 2021
Submitted via Website •
Report
My dear friend speaks very highly of all the carers there and simply adores the food.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Cathy S (Daughter of Resident) published on 3 December 2020
Submitted via Website •
Report
Reply from Olivia Shields, Marketing Assistant at The Lawns Care Home
Thank you, Cathy, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive. Have a lovely day.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R V (Daughter of Resident) published on 13 July 2020
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nikki C (Sister of Resident) published on 9 July 2020
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Roper P (Son of Resident) published on 3 June 2020
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.824) out of 10 for The Lawns Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.824 for The Lawns Care Home is calculated as follows: ( (252 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 301 Ratings = 4.824
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Lawns Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 26 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Mar 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2022
Marie has worked in the Health and Social Care sector for over 20 years. During this time she has been able to grow not only in her career but as a person. She began as a care assistant and has since progressed to Home Manager. Although it may be challenging at times, she finds her job extremely rewarding and loves making her residents feel truly valued. As Home Manager, she takes pride in empowering a positive culture across the home with the team and the residents.
In her spare time, Marie is a keen photographer; some of her photographs have even made it onto East Midlands News. Marie believes that “every day is a new opportunity and makes life feel brighter.”