Lenthall House

Lenthall Square, Market Harborough LE16 9LQ
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10 66 Reviews
  • Lenthall House, Market Harborough
Specialising in residential, dementia and respite care to name a few, this purpose-built care home allows maximum ease of access and comfort for all residents.

Lenthall House is situated in a quiet residential area near the centre of the historic town of Market Harborough. Residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away. The home's location enables residents’ access to maintain independence and enjoy being part of the local community if they so wish.

The Home has serval lounges, light and modern dining room and bathrooms designed for easy access. Car parking facilities for visiting family and friends as well as a large surrounding garden for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Lenthall House is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.

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Care Provided by Lenthall House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lenthall House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,065 – £1,200
    • Self-Funded Residential Dementia Care £1,099 – £1,200
    • RESPITE Self-Funded Residential Care £1,099 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200
  • (these prices are only a guideline, please contact Lenthall House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lenthall House Reviews (66)

Total of 66, showing 21-40
10

Lenthall House has a Review Score of 10 (9.972) out of 10, based on 15 reviews in the last 2 years. Over all time Lenthall House has 66 reviews.

Overall Experience

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Date Published

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Review from A C (Son of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Lenthall House for over 5 years and has been exceptionally well cared for, and was very happy every time we saw her either in person or on FaceTime, staff are so friendly and helpful and don’t mind how many times you ring, which in the last week has been a lot as at the grand age of
nearly 100 she, unfortunately, succumbed to her age. They kept us up to date on what was happening and Informed us immediately when she passed. We have been very impressed with the way they handled themselves and the problems. Thank you all very much.

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Review from Clea P (Daughter of Resident) published on 30 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has lived at Lenthall for the last 15 months and during an extremely difficult and challenging time, he has been well cared for and looked after. The end of last year was a bit worrying with regards to staffing levels and staff turnover but the revised management team has changed things for the
better and the home feels relaxed and happy again. Dad is contented at Lenthall House and is treated kindly. I am always made to feel welcome and the staff have lots of time for him and me and are always available to talk through any issues dad has.


In terms of decor, there are improvements to be made and the residents' lounge is currently undergoing a makeover. Dad's bedroom is basic but very clean and tidy and has been refloored recently.


Overall, Lenthall House has been a great choice :-)


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Review from Clare C (Husband of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent a number of weeks at Lenthall house on his journey to getting home from the hospital and I was able to visit regularly and saw firsthand how his days were spent and to meet and see all the staff working. During the time there, the improvement in his mobility and general well-being was
amazing; this was down to the wonderful care he received, the courtesy and dignity with which he was addressed, and the most appetising meals he enjoyed without fail. We both have sincere admiration for the team and our heartfelt thanks goes to them.

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Review from Paul R (Son of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

It is my view that care was poor for my mother. Her false teeth were often not cleaned properly or not in. Her hearing aids often had the need for batteries so not working.
When needing a doctor for the attention they seemed slow to respond.
Mother had 3 infections in a few weeks of being there, sadly
she died there.
Some staff confusion seemed apparent on my visits. I had the impression the care was very hit and miss and made representation to social services.

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Review from Kathleen T (Daughter of Resident) published on 17 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very polite and courteous, ready to support my father in anything he may need or require help with. We always have a very positive experience when visiting. The staff are always very polite and respectful to any of our family and friends.

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Review from Cilla S (Sister of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my brother was being moved from his previous home I was beside myself with worry, I needn't have worried because my brother has come on leaps and bounds. I can't thank you enough for all the care and commitment you have all given to him. Also a big thank you for making us all so welcome, keep up
the good work.

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Review from Peter A (Brother of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been at this care home since the beginning of this year. All of the staff are extremely helpful and caring and he is incredibly well looked after. We are also made welcome during visits and nothing is too much trouble.

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Review from Carole B (Wife of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So very pleased with the care my husband has had since he has been at Lenthall House. Excellent care, 10/10.
It is so good to know your loved one is being well cared for and with dignity.

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Review from Jenny H (Friend of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a friend at Lenthall House over the last few months. Initially window visits due to Covid and now we are able to go inside! Without exception, the staff and management have been absolutely amazing! Difficult times with Covid but they have all been so accommodating and understanding.
I can see how well looked after my friend is. He always looks relaxed, happy and well cared for. When we visited inside, everyone checked that we were OK every time they walked past and more importantly, they all interacted with my friend in such a lovely, friendly way! So much reassurance of the level of care! The home is clean, the activities are great, the care is first class, the staff are amazing! Thank you, you are all doing a fantastic job!

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Review from Liz J (Niece of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my aunt in Lenthall House for several years. During February 2021 whilst we are in lockdown, me coming to visit makes even more work for the senior carers as they have to carry out a rapid Covid test before I can see my aunt for a short time. They always do this in a very cheerful
manner, even though they must be far busier than ever.
My aunt is so happy there and very well looked after. It is good to know she is so well cared for and staff are doing all they can to keep Covid secure.

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Review from K K (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been at Lenthall House for a couple of months but she has settled in well and is thriving. The staff are excellent and very supportive. Mum enjoys joining in the various activities and really likes it there.

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Review from Sally W (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for a couple of years and has been looked after really well. Looking after someone with Alzheimer’s is a challenge but the staff have done it with love and compassion. Throughout Covid I have had numerous FaceTimes and pictures of her. I would not want her to be anywhere else,
I know she is happy and cared for by the amazing, tireless staff.

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Review from Mary H (Friend of Resident) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a family friend who has been a resident since 2015. The staff have always been great and done their best for him. They are always welcoming and also give regular updates about how he is. At the moment they are helping us stay connected to him by arranging video calls with him as at the moment
with the virus we can’t see him.

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Review from Helen S (Daughter of Resident) published on 19 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past eight years, the home became Mum's 'home' and the caregivers and residents, her family. Mum sadly passed away on the 25th of October, but the care and consideration we received was amazing. Obviously, through lockdown, we were unable to visit, but received lovely pictures and videos of
Mum which were greatly appreciated. It was a relief to know she was safe and well cared for.

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Review from David R (Son of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father resided at Lenthall House for a little over a 1 and a half years as well as respite breaks prior to this. Lenthall staff are excellent and the genuine love and respect they provide is outstanding. Dad passed away on Friday 4th of September. I am forever grateful to all who cared for him so
well. I couldn't have asked for more.

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Review from J T (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Unfortunately mum is unable to live alone at home. So this is the next best thing, being cared for well.

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Review from Dave S (Son of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent her final few months at Lenthal House having been in some poor care homes. She was really happy and the staff were excellent with their approach to caring for the residents, always a fun atmosphere and attention to detail.

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Review from Russell P (Son of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mum received was absolutely fantastic. The team are caring professionals that made the last 13 mths of my mum's life so much better. I have only praise and thanks to them all. The dementia suite is superb and gave mum a new lease of life.

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Review from Beatrice W (Resident) assisted by family/friend published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and look after me well. The only thing I could complain about is as I am not allowed to eat certain things it seems to be hard for them to find anything to give me at tea time.

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Review from Gary B (Son of Resident) published on 1 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care my mum receives, it's outstanding, the staff are so lovely and very polite, helpful etc. I would highly recommend.

Reply from Sophie Ferguson, Hospitality Officer at Lenthall House

Hello Gary,


Thank you for your moving review, it is beautiful and it makes us all at Lenthall and LCCL so proud.


Kind regards,
Sophie Ferguson


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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for Lenthall House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for Lenthall House is calculated as follows: ( (175 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 179 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lenthall House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Doina (Ali)

Doina (Ali) Hrisca

Job Title: registered manager

Joined: 2014

Ali (or Doina) is the care manager at Lenthall House, she has been in the position since August 2014 with 9 months break in 2021-2022. Ali has recently completed her Positive Behaviour training.
Ali is Romanian.