Lingdale Lodge

Lingdale, East Goscote, Leicester LE7 3XW
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5.2 4 Reviews
  • Lingdale Lodge, Leicester
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Care Provided by Lingdale Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 48 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Samantha Bacon (Care Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998
    • Number of floors: 1

Funding & Fees Guide for Lingdale Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Lingdale Lodge Reviews (4)

5.2

Lingdale Lodge has a Review Score of 5.2 (5.189) out of 10, based on 4 reviews in the last 2 years. Over all time Lingdale Lodge has 4 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 3

Date Published

4
3
4
4
0

Review from Sharon W (Daughter of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Well where do I start. From when my mum went in until she left, I and other members of my family and a friend noticed things that was going on there and one of the staff told me what they did to one of the residents that was constipated and I heard one of the staff scream at one of the residents when
they took him to the toilet. It is dirty and out of date. The manager/and deputy manager and one of the supervisors would do anything to cover their own back. They treated my mum with little respect there were many times she had bruises. She left with bedsores and when they used the transfer equipment, they never put the brakes on and half of the residents were not on pressure cushions. The new care home couldn't believe how she came to them. They are putting in a safeguard on this care home. Please if you are reading this don't let any of your family go there.

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Review from K W (Son-in-law of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Terrible care home, from unexplained bruises to loosing resident's belongings. If you try to talk to the staff about problems they just shrug their shoulders. The management are aggressive and standoffish. We had to get the police involved about bruising so they served my mother in law with 28 days
notice to leave, which we still have no explanation for, totally against the law but we could not let her stay there any longer. The new care home have found many pressure sores on her and reported this putting in a safeguard against them. They need investigating.

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Review from Kate W (Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was here from August to December 2024. My husband had vascular dementia and cancer. I cannot fault the love, care and respect he received from the managers and care staff (givers). Their thoughtfulness both to him and his relatives was second to none.

Reply from Sam Bacon, Manager at Lingdale Lodge

Thank you for your lovely review, it was a pleasure to care for your husband.


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Review from L H (Daughter of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

To be honest we found the staff to have an unfriendly attitude. They didn't even wish her well or say goodbye when she left. Mum had a terrible two weeks at Lingdale. In fact she was so unhappy we were worried she had given up. The only good thing to say was they did some activities with them, but whenever
I visited she and everyone else were slumped in their chairs asleep and three carers sat in the middle of the lounge doing very little. Tutting when mum asked to go to the toilet. She looked unkempt it was an awful experience. The rooms were dirty and shabby and the whole place was in need of refurbishment. It cost £950 a week. They should be ashamed of themselves to think the care and conditions they offer are acceptable. What a disgrace!

Reply from J W Nunn, Proprietor at Lingdale Lodge

We are very disappointed to read your review, residents' well-being is at the forefront of our care locations. We have noticeboards within Lingdale Lodge which show how residents or family members can get in touch to give their feedback either to the home manager or to the head office. I wish you had brought this to my attention during the two-week respite period your mother stayed with us to enable me to address the points you have raised and alleviate your concerns. We appreciate your feedback.


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Current Review Score: 5.2 (5.189)

Overview of Review Score

The Review Score of 5.2 (5.189) out of 10 for Lingdale Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.1 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.085 for Lingdale Lodge is calculated as follows: ( (8 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) + (6 Poors x 2) + (28 Very Poors x 1) ) ÷ 47 Ratings = 2.085

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.104 Points relating to the number of positive Reviews for Lingdale Lodge is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 1 Positive Reviews ÷ 9.6 = 0.104

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Lingdale Lodge

What types of Care is Lingdale Lodge registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lingdale Lodge provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Lingdale Lodge have?

There are 48 Single Rooms.

What are the Facilities & Services at Lingdale Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Lingdale Lodge to the centre of Leicester?

6.6 mile(s) as the crow flies, distance by road may be significantly further.