The Lodge Care Home

Grange Lane, Thurnby, Leicester LE7 9PH
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9.2 32 Reviews
  • The Lodge Care Home, Leicester
The Lodge is a warm and welcoming care home located in attractive countryside surroundings, and is decorated to a consistently high standard.

All staff are well trained and have a passion for providing exceptional care. The team take pride in treating residents as individuals and ensuring that they receive person centred care and are treated with compassion, respect and dignity at all times.

The Lodge has a homely feel whilst offering a hotel finish, giving residents a place to live in comfort, quality, and safety. The mature gardens provide a beautiful setting for residents to enjoy and admire the rose garden.

All meals are prepared on site by a team of cooks who only use fresh produce to create an interesting and varied menu of meals. Any extra dietary needs are taken into consideration by the home when providing meals for residents.

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Care Provided by The Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Lodge Thurnby Ltd
  • Person in charge
  • Tracey Frisby (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011
    • Number of floors: 2

Funding & Fees Guide for The Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,500
    • Self-Funded Residential Dementia Care £1,150 – £1,500
    • RESPITE Self-Funded Residential Care £1,250 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,500

  • Fee's are dependent on the individuals needs assessed Fees are all inclusive; there are no additional care home costs.
    Residents pay for their own discretionary personal costs such as newspapers, hairdressing and chiropody.
    Prospective residents are invited to call our Administrator for further details of fees and funding support.
  • (these prices are only a guideline, please contact The Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car park or off street.


The Lodge Care Home Reviews (32)

Total of 32, showing 1-20
9.2

The Lodge Care Home has a Review Score of 9.2 (9.173) out of 10, based on 20 reviews in the last 2 years. Over all time The Lodge Care Home has 32 reviews.

Overall Experience

  • 22
  • 7
  • 1
  • 0
  • 2

Date Published

32
5
8
20
12

Review from Lorraine P (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently asked the home to help with completing a form, they were brilliant and exceptionally helpful.
I visit my mum who has been here a year now about 3 times a week and all the staff are brilliant, friendly, helpful and caring to the residents and visitors.
I feel I am able to pop my head
around the office door and ask anything I need to ask at that time.
Thank you to you all.

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Review from S M (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff of all levels and the rooms are very pleasant which includes the dining room, sitting room, lounge and the bedroom. We are always made welcome. The Management are always attentive and respond quickly to both verbal and emails when I raise questions.

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Review from Amanda N (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family can not thank the lodge enough for all the care that they provide for my mum, and for the support they also give to our family. Everyone from the team from the top down have been very supportive. Nothing is too much trouble for anyone.

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Review from K P (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not send your loved ones to this home especially if they have dementia related issues. The staff are unable to look after them correctly but that is probably due to poor management. The home is tired. They are not fed nutritious foods only sandwiches or cheese and potato pie! Nice and cheap for the
greedy owners. Shame on you. It's time the CQC cracked down on these poorly ran homes. More inspections are required to make sure our loved ones are looked after in the Winter of their lives.

Reply from Tracey Frisby, Manager at The Lodge Care Home

If you could provide further details about your concerns, we would be grateful for the opportunity to investigate and take appropriate action. Regular inspections and internal reviews are part of our commitment to maintaining the best possible care for our residents.


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Review from Rebecca S (Daughter of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very challenging 18 months of caring for our wonderful mum as her dementia got worse and her health deteriorated we managed to secure a place at The Lodge for her. We were made to feel very welcome from the minute we set foot in the door. I find it a very comfortable place with just the right
amount of residents to make it feel like an extended family. It has been lovely getting to know the other residents and their families. Mum has a beautiful room overlooking the gardens, with her own private bathroom, but chooses to spend the majority of her time downstairs in the living room with her friends who support each other on a daily basis. Mum has settled really well and joins in all the activities on offer, she especially enjoys getting her hair done every week. The families are encouraged to be involved with daily life and it feels a very inclusive space. Thank you to all the amazing hard working team for making a tough decision easy to cope with.

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Review from S B (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the fact that my mum refers to The Lodge as 'home' says it all. It's so reassuring to us all to know that she is happy and well cared for. The recent garden party was fun. The staff had pulled out all the stops to make it memorable for residents and family. They are so hard-working and caring.
Since the new management earlier this year, it's gone from strength to strength. Thank you to everyone.

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Review from Bronwen B (Daughter of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind and caring staff which I appreciate hugely. The home is efficiently managed and communication is clear and helpful. The family can call in to visit whenever we like and I can also bring my mother to visit us at our home.

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Review from T S (Friend of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Experience of the care and understanding, looking after my friend, could not be anything but excellent.

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Review from Andy A (Son of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the lodge now for 2 months, we have seen a remarkable change in her mental well-being and has regained that sparkle in her eye. The staff are attentive to her needs and pamper her like she has never been pampered before mum always smiles and is very chatty with us and her newfound
friends. The lodge is more like a family home welcoming and warm and my mum is so happy there and we are happy in the knowledge she is well cared for.

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Review from Mandy W (Daughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is receiving excellent care and stimulation at The Lodge.
Staff are always welcoming and provide any information that we ask regarding Mum, Dad has recently attended for respite and all staff have been very caring.
We appreciate the care the staff give to our parents.

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Review from Angela J (Daughter of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found The Lodge to have very friendly and helpful staff. One lady is a joy; she does the activities with the residents and makes lovely craft products.
Mum always looks happy and clean. And they keep me updated on any problems she may be having.
I can go at any time to visit and feel one of
the family.
May they keep up the good work.

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Review from Tim D (Son of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the Lodge for several years and is well looked after and is happy. If there is an occasional hiccup it is sorted rapidly.
Staff are great friendly and helpful.
It is relatively informal which in my mum's and my case is a strength.

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Review from J S (Wife of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My husband went for 2 weeks respite, I went to visit him after 2 days in there and was quite shocked at his appearance, he didn't have his proper clothes on and I stayed about an hour and a half. He was only just having breakfast at about quarter to eleven.
Then before I left it was dinner time 12.30
pm. What I saw on his plate was very unappetising, a small sausage, a spoonful of mash with a drop of gravy.
When I went to bring him home I was told by the staff his things would be packed and ready. In fact, I had to go chasing around for most of it.
He wears expensive digital hearing aids and he didn't have them in and one of them was missing, how they expect to communicate with him without them is beyond belief, I told the management it was missing but didn't seem bothered.
I was ringing them for days when we got home about the missing hearing aid and they said they hadn't found it, but as soon as I said I was going to claim on their insurance it was found, its incompetence.

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Review from Angie M (Niece of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Lodge and I have to say that the care she receives is excellent. The staff appear kind, attentive and helpful. The residents are kept occupied and the care home hosts events for all the family to attend. Thank you for everything as I know mum is in safe hands.

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Review from J P (Niece of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been a resident for over five years, and during this time, there have been no occasions where my aunt has been treated with anything other than care. She is very happy, well looked after and content.

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Review from J G (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at The Lodge have given my dad outstanding car and attention. Everyone is cheerful and helpful and this all contributes to a lovely home atmosphere.

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Review from J P (Daughter of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been in the home (nine months) her health has improved due to regular drinks, decent meals and regular medication. The home is always clean and never smells. The staff are always ready to help. Mum seems happy and looks very well. We would definitely recommend this home to anyone
else looking for a safe place to place their parents.

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Review from Jane W (Daughter of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my mother's care over the past two years that she has been a resident in The Lodge.
The Lodge has a very homely feel and a lovely garden where garden parties for residents and their families are held.
The staff are very efficient, friendly and helpful and I feel that they make
a difficult situation, due to my mother's declining health, easier.
I would certainly recommend The Lodge.

Reply from Sian Gossling, Manager at The Lodge Care Home

Many thanks for your kind comments, we as a team really appreciate this. We are so happy that you as a family are pleased with the care Mum is receiving, I will let all the staff know of your positive feedback. Thank you again.


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Review from J W (Daughter of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Although this has a friendly atmosphere and the staff are equally friendly, I have found it extremely frustrating when trying to contact anyone.
The phones are not manned and it can be days before you manage to speak to someone.
On the whole, Mum is happy and has settled well but I do think there
are some aspects that could be improved.

Reply from Sian Gossling, Manager at The Lodge Care Home

Many thanks for publishing your review we are very sorry you have had a difficult time trying to get through to the home on occasion, this problem has now been resolved and we always welcome any feedback. Mum is a much-loved resident we are happy that she has settled well into The Lodge.


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Review from Ann M (Friend of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend has resided at The Lodge since October 2019. At the present time her health has deteriorated very much, she is ninety-six. At all times the care she has received has been so kind and she has been contented with being looked after. The staff have always treated me with kindness and nothing
seems too much trouble for them. I do thank them so much for all their help and commitment to their duties.

Reply from Sian Gossling, Manager at The Lodge Care Home

Many thanks for your kind words, I will be sure to pass on your positive feedback to all the staff. We thrive at The Lodge to ensure a positive family atmosphere, that includes all friends and families.


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Current Review Score: 9.2 (9.173)

Overview of Review Score

The Review Score of 9.2 (9.173) out of 10 for The Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.173 for The Lodge Care Home is calculated as follows: ( (114 Excellents x 5) + (75 Goods x 4) + (14 Satisfactorys x 3) + (8 Poors x 2) + (15 Very Poors x 1) ) ÷ 226 Ratings = 4.173

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Lodge Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by The Lodge Care Home to this inspection report

The latest CQC report rated the home as GOOD. This can be seen on their website.


Bed Vacancies

2 Bed Vacancies

posted 23 Feb 2025

Our beautiful home set in its own well-maintained grounds, we offer a home from home atmosphere with well-trained staff to assist you should you need this service, we promote independence and empowerment. The bedrooms are all beautifully decorated with all home comforts, you are welcome to bring your own furniture and personal belongings to personalise your room. All rooms are single occupancy, should you require any more information please do not hesitate to telephone or just come along to The Lodge for an informal chat.


Awards / Recognitions (0)

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Meet the Team (5)

Shelley

Shelley Sheasby

Job Title: Operations Manager

Joined: 2021

I have been working in the care sector for many years and have brought my extensive experience in managing and running care homes, to my position as operations manager at The Lodge, where I oversee the smooth running of the home which is managed by Sian Gossling.


Tracey

Tracey Frisby

Job Title: Home Manager

Joined: 2024

Tracey Frisby brings over 18 years of extensive care experience to her role as the manager of The Lodge Residential Care Home. With a passion for ensuring the well-being of residents and a dedication to maintaining high standards of care, Tracey is committed to providing a supportive and nurturing environment for all individuals under her supervision. Her wealth of knowledge in the field of care management enables her to effectively lead her team and ensure that residents receive the highest quality of care possible. Through her leadership, The Lodge Residential Care Home continues to uphold its reputation for excellence in elderly care


Lucia

Lucia Hall

Job Title: Deputy Manager

Joined: 2013

Lucia joined The Lodge in December 2013 as a carer and was subsequently promoted to a senior position. She has completed her level 3 in health and social care and hopes, in time, to train to become a deputy manager.


Danouska

Danouska Olifrowicz

Job Title: Administration Assistant

Joined: 2000

I joined The Lodge in 2000 and during that time I have undertaken various roles including care assistant, activities coordinator and, most recently, administrative assistant.


Over the years I have seen many changes at The Lodge, and am proud to have been part of the growth and development of the home to the welcoming, comfortable, and safe home from home that it now is.


Charmaine

Charmaine Swinfield

Job Title: Activities Co-ordinator

Joined: 2025

Charmaine is passionate about bringing creativity, engagement, and joy to our residents' daily lives. With her warm and caring nature, Charmaine is dedicated to providing **meaningful and stimulating activities** tailored to each resident’s interests and abilities.


Charmaine believes that activities should be more than just entertainment—they should promote **well-being, social connection, and a sense of purpose**. She is committed to offering a variety of experiences, from **music and movement sessions** to **arts and crafts, games, reminiscence activities, and themed events**, ensuring there is something for everyone to enjoy.


Charmaine’s person-centred approach means she takes the time to get to know each resident, understanding their preferences and abilities to create activities that are both engaging and fulfilling. She is currently working on an **exciting schedule of events**, which will soon be displayed in the **entrance area and in each resident’s room** for easy reference.


We are confident that Charmaine’s enthusiasm, dedication, and fresh ideas will make a wonderful difference in our home, enhancing the **well-being and happiness** of all our residents. Please join us in giving her a warm welcome!


Frequently Asked Questions about The Lodge Care Home

What types of Care is The Lodge Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Lodge Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Lodge Care Home have?

There are 32 Single Rooms.

What are the Facilities & Services at The Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Lodge Care Home to the centre of Leicester?

3.6 mile(s) as the crow flies, distance by road may be significantly further.