Moat House Care Home

New Road, Burbage, Hinckley LE10 2AW
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9.7 125 Reviews
  • Moat House Care Home, Hinckley
Family-run Moat House Care Home offers award-winning affordable luxury in the beautiful conservation area of Burbage village, Leicestershire.

Residents are cared for by the same friendly faces with a well-trained team who ensure high standards of residential, daycare and dementia care in a comfortable, caring and compassionate environment.

Wellbeing and happiness is at the heart of the home and dedicated activity coordinators provide residents with a daily fun, engaging and stimulating social programme designed to encourage a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, Moat House residents frequently get out and about on day trips to places of local interest.

Well-equipped facilities include spacious, tastefully decorated en-suite bedrooms, a cinema, a traditional pub, hair salon, and lifestyle kitchens where residents are encouraged to assist with everyday tasks such as making a cup of tea or laying the table for dinner. Tasty home-cooked meals are served in dining rooms, which overlook the attractive gardens.

Set amidst two acres of mature trees, Moat House has beautiful sensory gardens with an aviary, patio seating area, water feature as well as a relaxing spinney moat walk.

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Care Provided by Moat House Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paul Bundyford (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (101)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (101)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Moat House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

  • Please get in touch to find out more about our fees.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Moat House Care Home Reviews (125)

Total of 125, showing 1-20
9.7

Moat House Care Home has a Review Score of 9.7 (9.737) out of 10, based on 24 reviews in the last 2 years. Over all time Moat House Care Home has 125 reviews.

Overall Experience

  • 117
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Date Published

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Review from S B (Daughter of Resident) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for a care home for our mum who was relocating from North Devon and from the moment that my sister and I walked into the Moat House, we knew this was the place for mum. As we were shown around all the residents we saw were greeted by name with a "hello" and "how are you" and were treated
with respect. We were very lucky that mum actually wanted to be in a care home to be looked after, and have company. All the staff are fantastic, positive, caring and encouraging. With so many activities including outings mums days are full and happy. Mum has compared the Moat House with a warners hotel which is where she will be happily spending the rest of her days! Thank you all.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are thrilled to hear that you found our team to be fantastic, positive, caring and encouraging and our activities program to be full and varied. Thank you.


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Review from P C (Daughter of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most of the staff are very good with my mum but on occasions, she has looked dishevelled, hair not brushed and her fingernails dirty. I wonder then whether she's had a wash, shower, etc. Also, her room on occasion has looked unclean stains on the carpet including urine on one occasion. Also, her commode
was soiled on toilet seat. Also mum is paying a lot of money, it should be better.

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Review from C C (Son-in-law of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Overall my experience has been disappointing. My wife comes home from seeing her mum and she has had to complain to staff and management. Moat Hours seems to be reactive as opposed to proactive when her mum first went into the home 2 years ago.
In December, she complained about the tiredness (lack
of) of her room, the stained carpet and the smell of urine (twice). When you complain something is done. There is a noticeable lack of staff compared to 2 years ago.

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Review from S B (Friend of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It took a lot of persuasion to get my elderly and confused friend to go in to Moat House Care Home. She's only in for 2 weeks respite, but said she would like to return. She said it's a friendly place and loves the food.

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Review from B H (Friend of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly neighbour is a resident for respite and is very pleased with the service that she is receiving.
She has told us that the food is excellent and that the staff are very friendly.

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Review from V B (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad (an amputee) has been a Moat House resident for 18 months now. His needs can be complex and I feel the staff have taken the time to get to know him and deal with his care requirements with care and compassion, he has good banter with them and It really is home from home for him. nicely decorated,
a delicious daily menu ( we say 5 stars all-inclusive) and the most fabulous activities team organising daily activities and entertainment. I visit most days and always walk away knowing he is in the best place for him. Lucky to have the moat house on our doorstep.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are glad to know that you feel the team has taken the time to get to know your dad and provide care with compassion. Thank you.


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Review from Julie H (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lived in Moat House for six years and sadly passed away in March last year. He liked his own company and was very happy to stay in his room reading his daily newspaper, listening to his radio and watching TV. The staff at Moat House respected his decision and bought his meals to his room and
kept him regularly supplied with cups of coffee! Dad didn't really want to move into a care home, but he was impressed with Moat House and we both felt all his needs were met, he received the best care and more than anything he was treated as an individual.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that he was impressed with Moat House and you all felt all his needs were met, receiving the best care and being treated as an individual. Thank you.


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Review from T P (Son of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Facilities are excellent and the staff can never do enough to help my dad. Very very happy with the care and service. He has now been in Moat House for around 3 months and is very settled there. There is very much a small community at the home and the staff are always friendly and willing.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear you found our facilities to be excellent and you are very happy with the care and service. Thank you.


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Review from J H (Wife of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management was very accommodating during the period that my husband was there for respite following a stay in hospital allowing me to increase the length of time he was there without fuss. The staff are all friendly and treat the residents with dignity even at difficult times. My husband has Parkinsons
which can be a roller coaster illness but staff were always patient even when he had an off day. Management always available which was a plus.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that you found our team to be friendly, accommodating and to be treating our residents with dignity at all times. Thank you.


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Review from T S (Brother of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To date, all expectations of the home have been met. All staff at all levels are very friendly and professional.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that our home has met all your expectations and that you found our team to be friendly and professional.


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Review from C S (Son of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in for respite in April, she settled well under difficult family circumstances. The staff from top to bottom have been very caring and now we are confident enough to keep her at Moat House full-time.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that your mum settled in well in her short stay at our home, so much so that you are confident enough to stay at Moat House full time. Thank you.


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Review from V H (Granddaughter of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff make Grandma feel very safe and always happy to assist her with anything she needs help with. If Grandma has any medical issues, they are always dealt with quickly and myself and my family are always informed. Grandma feels very settled and very well cared for and treats Moat House as her home.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that your Grandma feels very safe and very well cared for. Thank you.


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Review from Stephen J (Son of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent talk by three members who shared kit, footballs, book etc - football going back to post WW2. Very informative and entertaining especially as a former player's wife of 97 years old was present plus a resident who has supported them for 70 years. Very informative, lots of fun especially the
anecdotes of a former player. A Slideshow brought back happy memories of the football care in the community.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are thrilled to hear you found our activities and wellbeing program to be very informative and entertaining, as well as taking a person-centred approach by tailoring our program to the individual resident's passions and past. Thank you.


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Review from Katie D (Friend of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a lovely place, always welcoming. A lovely atmosphere and nothing is too much trouble for the staff. Very friendly environment and residents all seem to be well cared for.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are thrilled to hear that you have found Moat House to be a lovely place, always welcoming. Thank you.


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Review from J T (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say but a massive thank you for the care, respect and kindness that is always shown to my mum and to her visitors. I have total peace of mind for Mum's wellbeing which allows me to just enjoy time with her.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that you feel your mum and her visitors are treated with care, respect and kindness. We are glad you have total peace of mind for your mum's wellbeing. Thank you.


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Review from L H (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into respite at Moat House during a very stressful time. During the whole time there the organisation, management and care were all exemplary. She was very anxious about going into a new environment but the expertise and kindness of the staff made her stay enjoyable. The only reason she
moved was to go to a care home with my Dad and to move nearer to family. Exemplary care, in an exemplary care home. Thank you.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that during your mum's respite stay, you found the organisation, management, and care all exemplary. Many Thanks.


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Review from S R (Daughter of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our first viewing some months ago, my dad and I knew this would be the best place for him. We have not been let down. The care, support and friendliness shown to Dad and his family have been exceptional by the staff and management. He celebrated his 90th birthday, a wonderful and memorable occasion
with his family, fully supported and catered for by Moat House. Recently after Dad fell and broke his hip, following 2 weeks in hospital, his improvement at Moat House after 2 days is quite incredible. Keep up the good work. Thank you.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that we have been successful in not letting you down when looking for the best place for your father. We hope he and the family enjoyed his 90th birthday as much as we did, celebrating with him. Thank you for your kind words.


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Review from M M (Daughter of Resident) published on 17 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Moat House Care Home for over 12 months. I cannot fault the care she has received. All the staff are so friendly and have made her feel "at home", safe and secure. She has a beautiful spacious room. The garden is a little haven that residents have access to. I have only very positive
comments to make and thoroughly recommend it.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that your mum has been made to feel "at home", safe and secure. Thank you for recommending Moat House and for your kind words.


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Review from Derek S (Husband of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident since January 2020. From the late stage of Alzheimer', she obviously had deteriorated now and cannot carry out any functions of life herself. During this time, her every need has been excellently dealt with by the wonderful staff at the care home.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased to hear about your positive experience of care and compassion during your wife’s time with us. Thank you for your kind and thoughtful words.


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Review from Patricia d (Wife of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Moat House Care Home for their kindness, care and support to my husband and me during his stay.
Sadly he passed away in September but his care was excellent and the staff were very supportive and kind.
He loved his time there enjoyed the activities and especially
the musical afternoons. I was always made welcome and kept informed of any decisions made for him. Carers are very special people so many thanks to you all (especially to tall trees).
It's a lovely home and we loved sitting in your lovely gardens drinking tea and homemade cakes.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We really appreciate your kind words and are so glad your husband enjoyed his time spent at Moat House. Your husband will be missed by everyone.


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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Moat House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Moat House Care Home is calculated as follows: ( (235 Excellents x 5) + (32 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 285 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moat House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (37)

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Meet the Team (3)

Paul

Paul Bundyford

Job Title: Home Manager

Joined: 2023

"I am a dedicated home manager who is passionate about providing a superb place to live or work for everyone at Moat House. With my team, I share a focus on achieving excellence and delivering high-quality care while supporting our residents."


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Moat House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”


Frequently Asked Questions about Moat House Care Home

What types of Care is Moat House Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moat House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Moat House Care Home have?

There are 101 Single Rooms.

What are the Facilities & Services at Moat House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Moat House Care Home to the centre of Hinckley?

1.3 mile(s) as the crow flies, distance by road may be significantly further.