Moat House Care Home

New Road, Burbage, Hinckley LE10 2AW
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9.7 125 Reviews
  • Moat House Care Home, Hinckley
Family-run Moat House Care Home offers award-winning affordable luxury in the beautiful conservation area of Burbage village, Leicestershire.

Residents are cared for by the same friendly faces with a well-trained team who ensure high standards of residential, daycare and dementia care in a comfortable, caring and compassionate environment.

Wellbeing and happiness is at the heart of the home and dedicated activity coordinators provide residents with a daily fun, engaging and stimulating social programme designed to encourage a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, Moat House residents frequently get out and about on day trips to places of local interest.

Well-equipped facilities include spacious, tastefully decorated en-suite bedrooms, a cinema, a traditional pub, hair salon, and lifestyle kitchens where residents are encouraged to assist with everyday tasks such as making a cup of tea or laying the table for dinner. Tasty home-cooked meals are served in dining rooms, which overlook the attractive gardens.

Set amidst two acres of mature trees, Moat House has beautiful sensory gardens with an aviary, patio seating area, water feature as well as a relaxing spinney moat walk.

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Care Provided by Moat House Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paul Bundyford (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (101)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (101)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Moat House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

  • Please get in touch to find out more about our fees.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Moat House Care Home Reviews (125)

Total of 125, showing 21-40
9.7

Moat House Care Home has a Review Score of 9.7 (9.737) out of 10, based on 24 reviews in the last 2 years. Over all time Moat House Care Home has 125 reviews.

Overall Experience

  • 117
  • 6
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Review from Sam W (Grandson of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moat House staff, especially the manager, have been absolutely exceptional when taking care of my grandad. They’ve helped him wherever and whenever he needs it and have been extremely supportive of him since his time there compared to the last care home he was in. The care home has made a world of difference
to my grandad, and we’re all over the moon he’s at a place where he can enjoy himself.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that you have found the care to be absolutely exceptional. Thank you for your kind words and for choosing Moat House.


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Review from Stuart H (Brother of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moat House is a brilliant care home with wonderful caring staff throughout.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave a review. Thank you for your kind words and for choosing Moat House.


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Review from Melanie S (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional Care. My Mum has late-stage dementia, insulin-dependent diabetes and a weak chest among other things and has been in Moat House since 2019. During this time, she has had four life-threatening illnesses and, if it wasn't for the exceptional care shown by the carers at Moat House, she certainly
wouldn't be alive today. Her needs are many including needing hoisting, continence care, and constant supervision. Even though she doesn't communicate, the carers always include her in the many activities that they provide. They make sure that her Joy For Life robotic cat is always by her side and, if she doesn't want to cuddle the cat, they ensure that she has a teddy or some other item to cuddle. I'm so grateful for the care and attention that she gets, I can't thank everyone enough. Writing this, I'm close to tears. Thank goodness she's with you, Moat House.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave a review. We are so pleased to hear that your mum received exceptional care and that you feel she is actively taking part in activities. Thank you.


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Review from D I (Daughter of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Moat House Care Home on respite care since the end of December 2022 following a stay in hospital. We have decided to make the stay permanent as a result of the excellent care. She was hesitant to interact with others at first and the staff were very kind and considerate in encouraging
her to have lunch in the lounge and in attending the activities. She is actively involved in a number of activities throughout the week and is gaining confidence in being in social situations again. Mum is getting wonderful care 24/7 and we can relax and enjoy visiting her without having to worry about her falling and being in difficult situations at home. Mum is mentally stimulated every day and can choose to relax in her lovely room if she prefers. We are completely in 'the loop' with medication and care changes and nothing is too much trouble. We are so grateful for everyone's help in the transition process for Mum's move into Moat House from her own home. Thank you to all of the staff in Moat House and at Head Office.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave a review. We are so happy to hear that your mum received excellent care and that she has regained her confidence again.


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Review from Lisa S (Daughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am submitting a review after six months and a well-managed covid outbreak! I cannot fault Moat House!
Mum has now been a resident for six months. At the age of 94 she continues to mourn what she has lost but now also appreciates what she has gained. Through systemic failure, care at home was insufficient.
Care at Moat House- amazing! I love to visit. At the age of 94 and having led a good life, my mum deserves the best possible care and she gets it 24/7!
Every member of the Moat House team is commendable. Nothing is too much trouble. My mum is well looked after and I would accept nothing less for her. Her care is everything I would wish for. She has company and stimulation. She is hugely grateful for the efforts of the team that care for her and so am I. Long may it continue! Thank you to all concerned.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House a review. We are so pleased to hear that you and your mum are happy with the level of care our team provide, and the range of activities and amenities we offer each day too. We always welcome families with open arms, to experience each day as their loved ones do and to participate in the different activities and/or events going on in the day as well, so we are honoured to hear that you love visiting your mum in our home. Thank you for your kind words, we look forward to seeing you again soon.


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Review from Peter S (Nephew of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As has always been the case, the staff at Moat House were welcoming, kind and friendly. The care being received by my uncle is excellent and he seems to be as comfortable as can be expected in the clean and pleasant surroundings offered by the home. All in all, we are so pleased, as a family, that we
chose Moat House!

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased to hear that you are happy with the level of care your uncle is receiving and your family are so pleased to have chosen Moat House. Thank you for your kind words.


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Review from Rachel B (Granddaughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad has been at the care home for many years and I have been so grateful for all of the love and support that he received in his time there by the wonderful staff. He sadly passed away in April 2022 and, although it was hard for all of us, it was lovely to see him and spend time with him as much
as we could whilst he was a resident. Thank you for everything you did for him, Moat house, I know we had more time with him because of the professional and heartfelt support and care that he received from all of the staff.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased to hear that, throughout your Grandads time with us, you were happy with the level of care and compassion he received. It is great to hear that you and your family were also able to enjoy the visits you made to see your Grandad. Thank you for your kind words, he will be missed by everyone.


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Review from Julia A (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Moat House Care Home were professional, friendly, kind and very accommodating whilst my dad was in for respite care. Dad's room was very clean and the cleaners and maintenance staff were brilliant. The events team work really hard to come up with innovative ideas to keep residents involved
and entertained and the trips out are a lovely idea. My dad put on weight, so the food is recommended. Well done and thank you to everyone.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House a review. We are so pleased to hear that, whilst your Dad resided with us, you were happy with the level of care he received and that he enjoyed getting involved with different activities and trips out. It is great to hear your Dad put on weight and continued to do so whilst in our care; we hope you think of us again, should the time arise. Thank you for your kind words.


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Review from Amber S (Granddaughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, who show my beautiful nanny kindness, care and compassion. I'm so grateful she is looked after so well. There is always different activities going on for everyone. The home smells clean, which is massive.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased that you are happy with the level of care your Nanny receives. Our team prides themselves on ensuring our home is a superb place to live or work. Thank you


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Review from M L (Great-granddaughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great-grandad lived in Moat House care home for many years. I always felt very comfortable visiting as the staff are friendly and took great care of him. Their garden was a lovely place where I and my younger siblings would go to watch the birds with Grandad. Overall, a lovely place.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased to hear you and your family enjoyed visiting your Great-Grandad at Moat House, and that you made some lovely memories in our garden. Thank you for your kind words


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Review from Dan L (Grandson of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad lived at Moat House for seven years until he recently passed and I can honestly say it was the best care home we could have found for him. The staff were amazing and they did everything they could to keep him as happy and comfortable as possible. They were always friendly and approachable
and the staff always had time for us and my grandad. The home was always clean and tidy and the food was always great. I would highly recommend Moat House to anyone looking for a care home for their loved ones.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased to hear that you and your family were happy with the level of care your Grandad received throughout his time here and you would not hesitate to recommend Moat House Care Home. Thank you for your kind words, your Grandad will be missed by everyone.


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Review from C M (Granddaughter of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad lived at Moat House for four years and he enjoyed every single moment. He made an immense improvement with his weight, overall mood and health in general, after moving in. The carers always put the residents first and my grandad loved spending time with them, when he could. I would recommend
Moat House to everyone. I can't thank them enough for what they did for my family.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased to hear that your Grandad's mood, weight and general well-being improved after joining us. Our team prides itself on ensuring that our home is a superb place to live or work. Thank you for recommending Moat House Care Home and for your kind words.


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Review from Karen W (Niece of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie had to come here for her own safety. She would not go anywhere else as she is a Burbage lady all her life. She has been made to feel special and important, and the staff are speaking and looking after her like she is their own grandmother. My auntie also told me that she is glad that she made
the choice to come and live here; it brought tears to my eyes as my auntie was overwelled with the excellent care that the staff are all showing her. The activities also included her and myself in the craft afternoon, which I also loved myself. Looking forward to coming for another excellent and caring visit. Well done to all the staff at Moat House.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House a review. We are so glad to hear that you and your Auntie are happy you chose Moat House Care Home. Our team prides itself on making our home a superb place to live or work, and our residents are and will always continue to be at the heart of every decision we make. We look forward to welcoming you back on your next visit, thank you.


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Review from Darcey H (Granddaughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home, residents are treated with respect and well cared for. My family have seen a real improvement in my granny's attitude and outlook on life compared to the way she was prior to her residency at Moat House. She frequently takes part in a variety of activities and has really developed
her social life within the care home.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased that your family have seen an improvement in your Granny's outlook on life and that she enjoys participating in the activities in our home. Thank you.


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Review from L M (Granddaughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad received the most excellent attentive care at Moat House. He was extremely happy there, and we furnished his room just how he wanted with his familiar things around him. It was so lovely to see the rapport he had with all of the carers and staff - they were always available to discuss anything
with the family and immediately shared any concerns. We would not hesitate to recommend Moat House to others and will always be grateful for the wonderful care my grandad received throughout his time there.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave Moat House a review. We are so pleased to hear that you were happy with the level of care and service your grandad received and that you would not hesitate to recommend Moat House care home. Thank you.


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Review from E T (Granddaughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandad has settled in really well at Moat House. All the staff have been very welcoming.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased to hear that your grandad has settled in well and we hope he continues to enjoy himself whilst in our care. Thank you.


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Review from Sharon B (Daughter of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, we had heard that Moat House was good, but we didn't know it would be amazing! The decision to move to residential care can be a difficult one, but we needn't have worried. Our mum was immediately made to feel respected, nurtured, safe and cared for in her final weeks. She had a great sense of
humour and laughed every day with her carers. She went to Mallory Park to watch the motorbikes because staff had heard she used to ride a bike with our dad. She struggled to eat so staff made sure she was offered her favourite things. And at the end of her life she was given so much loving care and attention. We, her family were also supported brilliantly throughout and will be forever grateful that we found such a special place for our lovely mum.

Reply from Charlotte Mantle, Marketing Assistant at Moat House Care Home

Thank you for taking the time to leave us a review. We understand that finding a care home for your loved ones can be difficult, but we are so pleased that you were happy with your decision. It is great to hear your mum was laughing every day whilst in our care and we made a difference in the time she resided with us. She will be missed by everyone.


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Review from Judith P (Wife of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Moat House in July from hospital for rehab. While he was in the care of Moat House, the carers and management could not be more professional, caring and kind. I certainly can't praise them enough, I would highly recommend Moat House to anyone. The perception that I was concerned about
from a residential/care home, was that they were just left in a room with the TV on and just have a poor standard of care, but I was proved completely wrong with Moat House. They are exceptional to say the least.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave Moat House Care Home a review. We are so pleased to hear that your experience of Moat House and our services have been professional, caring and kind and that you feel you could recommend our home to others. Thank you.


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Review from P L (Son of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the few months my mother was at Moat House my mother was, with the help and support of the excellent staff, gradually beginning to gain confidence and take part in the many first-rate activities and facilities at the home. The home is undoubtedly a well-designed, well-built, very well run and
very comfortable place for residents, but a care home is nothing without its staff. All of the staff at Moat House were excellent. Caring, friendly, very professional and approachable. I could not think of a better place for my mother to have spent her last months and the staff are to be congratulated on the wonderful way they run the place and care for the residents.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave this lovely review for Moat House Care Home. Our team prides itself on making our home 'a superb place to live or work' and we are so pleased to hear that your mum was able to regain a little confidence, join in with our wellbeing activities program and enjoy living at Moat House. She will be missed by everyone here. Thank you.


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Review from J W (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad arrived here in February, he has been treated with wonderful care and understanding. Everything and everyone is exceptional, and he is so happy and contented.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear that since Dad joined us here in February that you feel the level of care and service he is receiving is of an exceptional standard and that he is enjoying life at Moat House. Thank you.


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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Moat House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Moat House Care Home is calculated as follows: ( (235 Excellents x 5) + (32 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 285 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moat House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (37)

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Meet the Team (3)

Paul

Paul Bundyford

Job Title: Home Manager

Joined: 2023

"I am a dedicated home manager who is passionate about providing a superb place to live or work for everyone at Moat House. With my team, I share a focus on achieving excellence and delivering high-quality care while supporting our residents."


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Moat House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”