Moat House Care Home

New Road, Burbage, Hinckley LE10 2AW
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9.7 125 Reviews
  • Moat House Care Home, Hinckley
Family-run Moat House Care Home offers award-winning affordable luxury in the beautiful conservation area of Burbage village, Leicestershire.

Residents are cared for by the same friendly faces with a well-trained team who ensure high standards of residential, daycare and dementia care in a comfortable, caring and compassionate environment.

Wellbeing and happiness is at the heart of the home and dedicated activity coordinators provide residents with a daily fun, engaging and stimulating social programme designed to encourage a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, Moat House residents frequently get out and about on day trips to places of local interest.

Well-equipped facilities include spacious, tastefully decorated en-suite bedrooms, a cinema, a traditional pub, hair salon, and lifestyle kitchens where residents are encouraged to assist with everyday tasks such as making a cup of tea or laying the table for dinner. Tasty home-cooked meals are served in dining rooms, which overlook the attractive gardens.

Set amidst two acres of mature trees, Moat House has beautiful sensory gardens with an aviary, patio seating area, water feature as well as a relaxing spinney moat walk.

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Care Provided by Moat House Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paul Bundyford (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (101)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (101)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Moat House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

  • Please get in touch to find out more about our fees.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Moat House Care Home Reviews (125)

Total of 125, showing 41-60
9.7

Moat House Care Home has a Review Score of 9.7 (9.737) out of 10, based on 24 reviews in the last 2 years. Over all time Moat House Care Home has 125 reviews.

Overall Experience

  • 117
  • 6
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Date Published

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Review from George S (Son of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to pay tribute to the kindness that all the carers showed my mum during her near two year stay at Moat House. But particularly in the last few weeks of her life is when their love and professionalism really came through both to Mum and her family. You were brilliant. Thank you.

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Review from Tim B (Grandson of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has been a resident in Moat House for several years and receives the highest standard of care from all the staff. With excellent facilities and regular entertainment, she couldn't be happier. Since moving to Moat House we've noticed a big change in Nana. She's now more relaxed, her anxieties
have lessened and her overall health has improved. I couldn't recommend Moat House enough! They are just brilliant! Thank you for everything that you do.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave a review for Moat House Care Home. We are so pleased to hear that you are happy with the high level of care your nana receives and that you would be happy to recommend our home.


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Review from Gary L (Son of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Moat House for several years and without a doubt I highly recommend it. The place is very well kept and the facilities are very good. The resident's rooms are clean and well equipped and the communal areas, such as the lounges, are very nice. The garden is lovely. The
staff are caring and friendly and interact with the residents in a nice way. The food is good, well prepared and enjoyed by my father. There are plenty of organised activities for the residents if they want to participate. Moat House have dealt with the Covid restrictions very well and kept us informed at all times. My father is very happy there which is perhaps the best endorsement.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you for taking the time to leave us a review. We are so pleased to hear you are happy with the level of service and care that your father receives and the level of communication with our team. It is always nice to hear that our residents are happy and enjoying life at Moat House.


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Review from Ann-Charlotte L (Granddaughter of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel that granddad is safe and very well looked after at Moat House. He feels staff are always so friendly and helpful and we see this too when visiting. There are lots of activities going on and the garden is so lovely. Moat House have made visiting safe and accessible whenever regulations allowed
it during the pandemic.

Reply from Maree Leadbeater, Marketing Manager at Moat House Care Home

Thank you so much for taking the time to leave a review. We are thrilled to hear that you are happy with the level of care your grandad is receiving and that you can continue to visit him in a safe manner while restrictions remain in place. We look forward to seeing you next time you come to visit.


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Review from Antony B (Friend of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has the welfare and happiness of its residents at its core. Residents are treated with compassion and respect and are well known by the staff. The care home provides a rich range of activities for residents to get involved with.

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Review from Anne H (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I have been visiting our mother who is a resident for the past two and a half years. The staff are for the most part extremely kind and caring and do a great job across the board from the cleaners who work tirelessly to the activity team who do sterling work and the carers with their endless
patience.


The management and company's policies are at times hard to understand and on a personal level they don't appear to apply much ethics to some of their decisions. They have however taken time to listen to our concerns as a family and hopefully will review some of their practices as a result.


Reply from Joe Lock, Head of Marketing and Technology at Moat House Care Home

Thank you for taking the time to leave a review and for giving us the opportunity to listen to your concerns and to work with you to improve your experience at Moat House.


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Review from Sarah B (Granddaughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moat House, Hinkley provides the assurance to relatives that their loved ones are being cared for. My Grandad has spent a challenging year away from us but Moat House have done everything possible, during Covid, to make him and other residents safe. Where they have been able, using all restriction guidelines
they have responded quickly and efficiently to allow distanced meetings, which have been so important for him and us. The staff are friendly and caring and there is an excellent programme of activities set for the residents during the week, when able to mix. Finally, the facilities and grounds offer a feeling of community and when visiting (under normal times) we feel welcomed but also able to visit the garden with him.

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Review from Anne N (Friend of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Moat House until he died and was cared for extremely well. A close friend recently required residential care, and I had no hesitation in recommending Moat House. He is enjoying everything about living there. He finds the staff very helpful and caring.

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Review from Edith S (Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Moat House for nearly 3 years so feel I can give an honest review of the establishment.
Under the excellent management, it ensures we have a happy, well run home. There are plenty of activities one can join in with from artwork to games and quizzes to keep one's brain and
body working. All the staff, no matter what their job or position is in the home are cheerful and helpful and I must give credit to our carers who respect our feelings and help us keep our dignity. In Covid lockdown, they have gone above and beyond duty. What more could anyone want?

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Review from Sara S (Niece of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The new visiting facilities at Moat House work very well for my uncle. I am able to book a 20-minute visit subject to availability by text message. I was visiting him in a gazebo in the garden but now the winter has arrived they have installed a visiting cabin which is accessed from the car park. I
was greeted by a very friendly visiting host who showed me where to sit and gave advice on using the microphone. My uncle was then brought through to the other side of the Perspex window. We had a lovely chat and we were able to hear each other. My uncle is able to understand to a certain extent why I am not able to visit him inside the home which makes it easier for us. My uncle has been at Moat House for the last 2 years. He has settled well, enjoys the food and says the staff are always pleasant and very helpful. He likes to join in some of the range of activities available. In his own words- “I couldn’t be in a better home.” Well Done Moat House.

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Review from Alison S (Niece of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moat House looks after my uncle so well. The staff are always cheerful, kind and thoughtful and my uncle is going from strength to strength because of their excellent care. I have been very impressed by how innovative the home has been in facilitating visits during the Covid-19 situation and how they
have still carried on with all sorts of organised activities. Moat House go above and beyond in every aspect of their care of their residents. 

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Review from Jude B (Daughter-in-law of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely father-in-law has been a resident of Moat House for several years. He is really happy there and extremely well looked after. It has been very hard during COVID, but we have been able to book visits outside, and it has been so reassuring. He knows about the pandemic, but we need to keep reminding
him why we have to wear a mask and why we cannot come inside. The staff are lovely with him and make sure he is well wrapped up when he meets us and that we are socially distant. They give us tea or coffee and make us feel welcome. Dad loves to see us. Moat House has managed as well as possible in these difficult times, and dad tells us by phone that he is good, he likes the food, he enjoys watching sport and environment programmes on the TV, and he feels safe and secure. There are plenty of activities he can do if he wants to. We are all looking forward to the day we can have a big hug with him.

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Review from Angela C (Sister of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been very impressed with the help and ease in which my brother moved into Moat House. All queries have been addressed immediately and our brother has improved due to the social interaction within the home. Unfortunately, everyone is suffering at this time due to Covid but we feel satisfied that
we have chosen the right home. Staff are wonderful and always keep us informed. Thank you, keep up the great work!

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Review from Lydia W (Daughter-in-law of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even under extreme difficulties, Moat House staff continue to provide the highest care possible with a smile and kind word to residents and relatives alike. This is our 3rd stay at Moat House so much so that our relative has decided to make this her permanent home, a decision easily made by the consistent
care provided by all staff. Keep up the good work!

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Review from P H (Friend of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always polite and helpful to residents and visitors. Residents are treated with understanding. I am so glad we chose Moat House for our dear friend. He is very well cared for and happy.

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Review from Mary C (Niece of Resident) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider that the staff and carers at the home are very caring and look after my relative to a very high standard. The home is clean and well decorated. The food is always of a good standard and plentiful.

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Review from Stella H (Niece of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first impressions were of surprise that the home was far superior to the ones we had visited before we came here. The office staff, the carers and the rooms were all of a better standard. My aunt asked us "how did you find this place - It's lovely", she said.

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Review from Joy H (Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with friendly and professional staff and great management. My mum has never looked better.

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Review from Chris G (Son of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Father has come on 100%. Very good care, well pleased.

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Review from Jim W (Son of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am confident Mum is being cared for very well. The staff are always more than helpful. I have had a couple of meetings with the management with regard to Mum's short, medium and long term needs and all of my questions/concerns have been properly and professionally addressed.

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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Moat House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Moat House Care Home is calculated as follows: ( (235 Excellents x 5) + (32 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 285 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moat House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (37)

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Meet the Team (3)

Paul

Paul Bundyford

Job Title: Home Manager

Joined: 2023

"I am a dedicated home manager who is passionate about providing a superb place to live or work for everyone at Moat House. With my team, I share a focus on achieving excellence and delivering high-quality care while supporting our residents."


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Moat House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”