Moat House Care Home

New Road, Burbage, Hinckley LE10 2AW
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9.7 125 Reviews
  • Moat House Care Home, Hinckley
Family-run Moat House Care Home offers award-winning affordable luxury in the beautiful conservation area of Burbage village, Leicestershire.

Residents are cared for by the same friendly faces with a well-trained team who ensure high standards of residential, daycare and dementia care in a comfortable, caring and compassionate environment.

Wellbeing and happiness is at the heart of the home and dedicated activity coordinators provide residents with a daily fun, engaging and stimulating social programme designed to encourage a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, Moat House residents frequently get out and about on day trips to places of local interest.

Well-equipped facilities include spacious, tastefully decorated en-suite bedrooms, a cinema, a traditional pub, hair salon, and lifestyle kitchens where residents are encouraged to assist with everyday tasks such as making a cup of tea or laying the table for dinner. Tasty home-cooked meals are served in dining rooms, which overlook the attractive gardens.

Set amidst two acres of mature trees, Moat House has beautiful sensory gardens with an aviary, patio seating area, water feature as well as a relaxing spinney moat walk.

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Care Provided by Moat House Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paul Bundyford (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (101)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (101)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Moat House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

  • Please get in touch to find out more about our fees.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Moat House Care Home Reviews (125)

Total of 125, showing 81-100
9.7

Moat House Care Home has a Review Score of 9.7 (9.737) out of 10, based on 24 reviews in the last 2 years. Over all time Moat House Care Home has 125 reviews.

Overall Experience

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Review from Colin J (Stepson of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On Saturday 12th August, my stepfather was taken poorly. His vision was impaired and he was very upset and scared. One of the senior carers was so kind and caring towards him, that we feel we must share this with you. She had so much patience and compassion we are truly indebted to her because it really
must be a very frightening experience to go through.

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Review from C S (Daughter-in-law of Resident) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have just gone through the stressful process of trying to find appropriate care for mum in law and having visited several homes we were getting concerned about the level of quality available in the area. Then, everything changed when we went to The Moat House, so far they have excelled in every
way and we are pretty confident that our happy experience will continue. The staff, the care, the home are exceptional. Its the first place we visited where laughter could be heard from the visitors and staff alike, the Moat House seems to be everything we need.

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Review from Nigel C (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moat House truly became dad's home. We were always included in the decisions and made very welcome.
I do not wish to hasten the day but I could happily move in. The staff by and large are very decent and accommodating. The management team and admin support, reception etc have been like family.
At
end of dad's life waiting to die here, the carers were amazing.

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Review from Gilli F (Daughter of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a difficult few months for my mum and myself. It was very reassuring to know that she is receiving the best care possible. The staff are great no matter what role they have. Genuine care and concern is apparent, plus the provision of excellent facilities makes life for my mum as good as
possible.

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Review from Jennifer H (Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely rooms and garden which is well maintained. Caring staff who take time to interact with residents. Lots of activities for residents. Friends and relatives always welcome. Good range of other services on site.

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Review from S F (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are happy with the care given to my mother, she is happy to be at Moat House Care Home. Everyone including maintenance staff and cleaners are always so cheerful and helpful. The activities staff are great with the way they encourage participation, making activities fun.

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Review from M B (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moat House is a clean, homely place with very friendly and helpful staff. The excellent care provided exceeds our expectations. We are kept informed of mums health and welfare by phone or on visits the organised events, clubs and outings help mum keep busy and stimulated. The catering provides a varied
menu of good food mum has never expressed a desire to return to her own home.

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Review from Xavier L (Great-Nephew of Resident) published on 23 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great auntie went into the home for a few months following a physical health setback and the experience for her was brilliant.

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Review from C W (Friend of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all very good to my friend and cared for her a lot. Some even came in to see her when she was in her last hours and they were off shift.

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Review from Hazel S (Friend of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour aged 93 moved into this care home for a trial period of 3 weeks and has now decided to live there permanently. She is very happy there and has made friends. She now joins in with the activities and is very well looked after. All the staff are very pleasant and can't do enough for her. I
am very impressed.

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Review from S W (Friend of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole environment is welcoming, happy and safe. My friend was in for 4 and a half years starting downstairs then had to be moved upstairs when her dementia go too bad. All the staff on both floors were outstanding!! They were so caring and friendly and treated her with kindness and respect. She
had and very happy time here and I would recommend Moat House to anyone.

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Review from Jamie S (Son of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor to Moat House. I generally attend open days, coffee mornings and Saturday coffee shop. I always find the staff very polite and the management always goes out of their way to help and no question is ever too much trouble to answer no matter how busy they are.

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Review from Roy C (Brother of Resident) assisted by family/friend published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is always very clean and tidy and the staff are very helpful and friendly.

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Review from Andrew F (Son of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a new hip at 84 years old, my mother was not happy to return home, with the cottage she lives in not having good stairs, toilet etc... We decided to let mum stay at Moat House. Wow! Such a great place to recover for a month, she stayed and loved her time there, the standard of care was
beyond our expectations, staff 100% fantastic and that's all the staff. Her recovery gave her confidence and has made her ready for all the challenges ahead of her. Many thanks.

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Review from Steve C (Nephew of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been very helpful and friendly. Nothing is too much trouble and they are always happy to help. A very enjoyable experience for my Uncle.

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Review from Helen F (Daughter-in-law of Resident) published on 9 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law somewhat reluctantly went to Moat House for convalescent care following a hip replacement. Right from the start, her view of care homes was changed completely. Moat House was more like being in a good quality hotel! The care was absolutely excellent - caring without being intrusive
or overpowering. Food of a very high standard, and they actually listened to what she wanted, especially concerning portion size!
There were plenty of social activities available, should she have chosen, and definitely allowing for residents being lively and interested, rather than jollying them along like children or holiday camp residents.
She wouldn't be afraid to go back, should the need ever arise.

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Review from Cathy J (Daughter of Resident) published on 26 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Moat House for the last six months and in that time, her care has been exemplary. I cannot thank the care team enough, for their patience, kindness and knowledge to keep her well and happy. I enjoy visiting daily as it feels like a home from home, everyone's so friendly
and I see the high quality in care is constant. The surroundings are very pleasant, beautiful gardens, trees and in the centre of the village for walks, church, lunch and places to visit. My mother has her own garden area from her room, which she loves. Food excellent, with choice. Lots of activities to take part in, the place buzzes with positivity. The building is maintained to a high standard, plus they are very accommodating in how you would like your room arranged, furnished. We have also viewed other homes and more expensive locally. Highly recommend.

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Review from Catherine S (Daughter of Resident) published on 26 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are attentive and professional. My father enjoys the company of the staff and feels very content at Moat House. He is still very much able to maintain his independence and personal choices but feels safe during the night and at times when he is tired knowing staff are always available to support
him. As a family we can visit any time and take him out. Staff always ensure he is ready to go. They also arrange appointments such as eye, ear tests and GP visits. This all helps to give us peace of mind that his health is being monitored.

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Review from Janet F (Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a hip replacement operation I needed 24/7 care on being discharged.
I am 84 years old and live alone.
I knew I wouldn't be able to manage because I have to use crutches.
I booked myself into Moat House and it's the best thing I could have done.
I have been cared for in the most professional
manner from top management to the care assistants, cleaners, kitchen staff.
If you are looking for 5-star hotel treatment for yourself or a family member, Moat House is the one.

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Review from M T (Son of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial interview/viewing prior to mother's entry, to her departure, she was treated with great respect and care from all the staff at Moat House.
Being a very independent woman, mother found relying on other people difficult to accept at first, but the staff allowed her to have some independence,
which added to her happiness.
The atmosphere created at Moat House by the surroundings, the lack of odours so often found in other care homes, and above all the quality of staff makes Moat House a wonderful place to live.

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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Moat House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Moat House Care Home is calculated as follows: ( (235 Excellents x 5) + (32 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 285 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moat House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (37)

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Meet the Team (3)

Paul

Paul Bundyford

Job Title: Home Manager

Joined: 2023

"I am a dedicated home manager who is passionate about providing a superb place to live or work for everyone at Moat House. With my team, I share a focus on achieving excellence and delivering high-quality care while supporting our residents."


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Moat House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”