Moat House Care Home

New Road, Burbage, Hinckley LE10 2AW
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9.7 125 Reviews
  • Moat House Care Home, Hinckley
Family-run Moat House Care Home offers award-winning affordable luxury in the beautiful conservation area of Burbage village, Leicestershire.

Residents are cared for by the same friendly faces with a well-trained team who ensure high standards of residential, daycare and dementia care in a comfortable, caring and compassionate environment.

Wellbeing and happiness is at the heart of the home and dedicated activity coordinators provide residents with a daily fun, engaging and stimulating social programme designed to encourage a fulfilled, happy and enriched life.

In the dementia care suites, residents have access to sensory areas, reminiscence activities and memory boxes. With its own minibus, Moat House residents frequently get out and about on day trips to places of local interest.

Well-equipped facilities include spacious, tastefully decorated en-suite bedrooms, a cinema, a traditional pub, hair salon, and lifestyle kitchens where residents are encouraged to assist with everyday tasks such as making a cup of tea or laying the table for dinner. Tasty home-cooked meals are served in dining rooms, which overlook the attractive gardens.

Set amidst two acres of mature trees, Moat House has beautiful sensory gardens with an aviary, patio seating area, water feature as well as a relaxing spinney moat walk.

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Care Provided by Moat House Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 101 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paul Bundyford (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (101)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (101)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Moat House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

  • Please get in touch to find out more about our fees.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Moat House Care Home Reviews (125)

Total of 125, showing 101-120
9.7

Moat House Care Home has a Review Score of 9.7 (9.737) out of 10, based on 24 reviews in the last 2 years. Over all time Moat House Care Home has 125 reviews.

Overall Experience

  • 117
  • 6
  • 1
  • 1
  • 0

Date Published

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101

Review from Benjamin P (Son of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Moat House Care Home several years ago. She died in February 2017 aged 92 years. My sister visited several times each week and I visited periodically. We found the staff very caring, supportive and friendly. My mother was very happy there. The staff cried as the hearse left for
my mothers funeral. Very moving. Well done and thank you.

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Review from S D (Granddaughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The friendship and care my grandmother and us, her family, have received over the last year has been exemplary. Particularly during her last week and days before her passing.
Thank you.

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Review from Patricia T (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing was ever too much trouble and the fact that the staff were able to make mum comfortable, hourly in her last days, in her own room and not carted off to hospital meant so much to us all, as it fulfilled her wishes.
Family on 24-hour vigil were always offered food and drink which was so appreciated.
A
truly caring care home.

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Review from Sylvia B (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Moat House 12 months ago. She has been living in care homes since March 2011. This is our third home with the previous two left due to poor care, attitude and standards. Since moving to Moat House the care and home is 200% better than experienced previously. Excellent staffing levels, care
and support to relatives as well as the residents. One word "outstanding".

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Review from A M (Daughter of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at the Moat House for just over one year. Overall I was very happy with the care she received. Unfortunately, with advancing dementia, Mum was reluctant to participate in activities and didn't really appreciate the food.


When I visited at meal times I was always impressed

with the standard of the food. As I visited the home most days I got to know staff very well and was generally very impressed. I am very grateful to the Moat House for the care my mother received in the last few weeks of her life. All carers showed compassion and made it possible for my mother to die in the restful, calm environment of a care home, rather than a busy hospital.

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Review from Matthew S (Great-Nephew of Resident) published on 10 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt and great uncle have both stayed at Moat House in the past few years. Sadly my aunt passed away in 2015, but as she was so well looked after and seemed to enjoy her time there so much, as a family we thought it was just the place for my great uncle to stay after he had a fall recently
until he recovered. They both really liked the staff who are all lovely and were able to make lots of new friends and were able to retain a lot of independence despite their need for care. All in all, I think it's a wonderful home and would highly recommend it. Every time I visited either of them I always felt it was a very welcoming place and the quality of care was excellent.

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Review from Derek S (Nephew of Resident) published on 14 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moat House provides a safe and homely environment. The staff are attentive and have worked hard to make my Aunty feel settled during a turbulent time for her. Eating adequately is a big issue for my Aunt and the staff have been caring and supportive in their approach. The variety and availability of
food is top class - nothing seems to be too much trouble.


There is a wide range of activities which residents are encouraged to participate in - we haven't yet visited the pub, but I am sure that will be on the agenda soon.


The administrative staff were helpful in making arrangements for moving into Moat House and were able to provide reassurance. In our situation, they worked hard to provide a quick solution in a crisis situation.


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Review from J C (Granddaughter of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Nan weekly at different times on different days. Every time I go, there is always an activity going on where staff are the 'heart and soul' leading and supporting residents in participation. Staff are always bright and cheery, flexible and accommodating. I often join Nan for dinner and they
are very tasty meals. I would like to put my name down for a room, please?

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Review from Pauline L (Daughter of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mothers care review was excellent, went into all the needs she requires.


The staff are very caring in every way.


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Review from Alison S (Niece of Resident) published on 19 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always really pleasant and friendly and my uncle is well cared for and happy. Every time we visit, Moat House is clean and tidy and all the residents are happy and comfortable. The rooms are a good size and the en-suite facilities well designed to meet the resident's needs. We particularly
like the well designed communal areas but especially like the 'Memory Box' containing items personal to my uncle.
It is such a good idea to have meaningful items around to personalise his environment.

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Review from J H (Son of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely and caring environment. Lovely location.
Smiling, happy staff despite major challenges.

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Review from E E (Daughter of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moat House does an excellent job of providing enjoyable activities for residents and is always responsive to suggestions.

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Review from C T (Daughter of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the initial enquiry every effort was made to make my parents and family part of the Moat House experience. They quickly settled in with support from all the staff. Despite difficult times with my mother the staff remain professional and involve family in decisions to be made. Records can be accessed
at anytime. 24 hour access to the home helps due to the distance I have to travel to the home. All staff including cleaners, cooks and care staff appear friendly to both my parents and family. The grounds are a delight to walk round.

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Review from Julia E (Daughter of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been cared for now for a few months. Nothing is too much trouble and myself and family are always made to feel at home. As we have young grand children the aviary and gardens are always popular to visit. We recently had a family birthday party in the 60's kitchen.

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Review from Pat M (Friend of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a close friend in Moat House for the past five years. She had Alzheimer's disease and needed a great deal of support. The final 2 years of her life - she died recently - were spent in the dementia unit. It is hard to find words to express how wonderful the staff were. They understood
dementia so well and gave her so much individual attention. The home was always spotlessly clean and always smelt fresh. During my friends final days, they cared for her lovingly and with great patience as well as supporting her friends and family. She was fortunate indeed to have chosen Moat House.

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Review from D M (Son of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Moat House team cared for my mother for the final 10 1/2 years of her life. During this time they were always attentive to her needs and made her feel at home. Many facilities for entertainment exist at the home and although she didn't really participate a full diary of events was offered to while
away the hours. With our families and careers to attend to, my brothers and I were grateful to the staff for their dedication and also took comfort from the knowledge that mother was safe and as happy as she could be, since the loss of my father.

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Review from Hazel (Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apprehension was soon dispelled after arrival. Any requests are attended to without any fuss or argument. Staff especially friendly and accommodating. ample food, nicely presented.

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Review from Jeanette F (Relative of Resident) published on 24 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really impressed with both the level of care and the facilities available to the residents. Our granddad seems happy and content with his life here. He always has a new story to tell and has made friends with the other residents.

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Review from Wendy L (Daughter of Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend all the staff at Moat House Care Home for the way they are looking after my dad, who has now been a resident for eight months as he is suffering from Alzheimers. From the management and office and reception staff, through to the team of carers, activities organiser, the laundry,
kitchen, cleaners and maintenance staff. Between them they provide a caring, compassionate and respectful environment, which is second to none. There is always someone available to speak to and requests are actioned immediately, whether that is bringing a cup of tea, help in the bathroom, requesting a visit from the doctor or help with paperwork. They always have time for you and nothing is too much trouble. Moat House has a busy activities schedule and provides varied musical entertainment on a regular basis, which my dad particularly enjoys and, although he struggles with his memory, it is amazing to see him singing along to old songs, which can make him laugh and sometimes cry. It is very stimulating and I can see that he enjoys it greatly. His spirits are always lifted after singing. I would like to thank all at Moat House for making what is a very difficult time of my dad's life the best it could possibly be.

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Review from A Y (Daughter of Resident) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moat House is well run, high end accommodation for all needs. It cares for able bodied, well aged residents up to and including dementia and end of life residents. The staff are well trained, empathetic and caring. The accommodation is new, modern, well kept and very well maintained. My mother has always
been treated with the utmost care and respect. I have also been accorded the same care and attention at all times.

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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Moat House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Moat House Care Home is calculated as follows: ( (235 Excellents x 5) + (32 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 285 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moat House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 101 registered maximum number of service users is 20.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (37)

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Meet the Team (3)

Paul

Paul Bundyford

Job Title: Home Manager

Joined: 2023

"I am a dedicated home manager who is passionate about providing a superb place to live or work for everyone at Moat House. With my team, I share a focus on achieving excellence and delivering high-quality care while supporting our residents."


Naomi

Naomi Jones

Job Title: Hospitality Manager

Joined: 2021

“My main focus is to ensure our residents (and their relatives and friends) truly experience the finest of everything we have to offer here at Moat House. From themed dining to fabulous events in our pub. My aim is to support them to live life as they choose, and to do it with a little bit of luxury!”


Catherine

Catherine Lock

Job Title: Mobility Assessor

Joined: 2010

“I meet with our new residents to assess their mobility. My role is unique as I don’t know of any other care homes that have an assessor with my experience as a physiotherapist. I’m able to make a genuine difference by really getting to know our resident's individual needs.”