Northfield House

1362 Melton Road, Syston, Leicester LE7 2EQ
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9.5 49 Reviews
  • Northfield House, Leicester
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Care Provided by Northfield House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 19 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Orthopaedic
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Munira Mawji
  • Person in charge
  • Aparna Kase (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Last Refurbishment: 2018

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Northfield House Reviews (49)

Total of 49, showing 1-20
9.5

Northfield House has a Review Score of 9.5 (9.500) out of 10, based on 6 reviews in the last 2 years. Over all time Northfield House has 49 reviews.

Overall Experience

  • 41
  • 7
  • 1
  • 0
  • 0

Date Published

49
0
2
6
43

Review from Linda H (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot speak more highly of the staff at Northfields House. Our mum was sent to another care home for assessment recently. She was only in there 2 weeks and the deterioration in her was unbelievable, they didn't even say goodbye or wish her well when she left. When she arrived back at Northfields
the staff greeted her like one of the family and she cried with joy to be back with them. We as a family trust the manager and the staff 100% to do the best for our beloved mum. We wouldn't want her to be anywhere else. As a result of being back with them, her mobility has improved and she is happier than ever. We would recommend this home to anyone looking for a nice place for their loved ones to live. The staff are wonderful.

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Review from Ian C (Son of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been in Northfield House for just over 18 months and has received outstanding care from all of the wonderful staff. There is always a friendly welcome when I visit regularly each week and I am kept fully informed about my mum's health and state of mind.
The staff go to great lengths
to ensure my mum is well cared for in every way.
It is exceptionally clean and all the staff are a credit to the excellent owners.

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Review from Susan E (Wife of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Northfield House provides all the care that my husband needs. All of the staff are pleasant and really friendly. Nothing is too much trouble for them. Everything at Northfield House is very clean and tidy. My husband enjoys all the meals and there is plenty of variety. Would highly recommend.

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Review from R L (Brother of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The time my sister has spent here, the care has been friendly warm and excellent.
The staff have been very kind to her and we have always been welcomed on our visits. We would highly recommend this care home.

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Review from Trudie L (Goddaughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother has been a resident at Northfield House since March 2009. I could not ask for a better care home as I know she is really well taken care of. All of her needs are met and the staff are very attentive and friendly. Whenever I visit I am always met with a smile and an offer of a cuppa. Would
100% recommend this care home.

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Review from Antonia P (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for three years. The staff have always made her feel secure and loved. Whenever we visited she was clean and fresh. Nothing is too much trouble for them and we had peace of mind that Mum was getting all the care and support that her condition needed. In the last few months of her life,
we have been able to come and go whenever we needed. The end-of-life care the girls provided was wonderful. Thank you for all you have done. Can't speak highly enough.

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Review from Debbie C (Friend of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and relaxed and our service user says all his needs are being met. He is happy and well looked after.

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Review from Debbie L (Niece of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and welcoming and the residents are well cared for. Northfield House is always very clean and is a lovely environment for the residents to be in. It has a very homely feel.

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Review from S B (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at Northfield House, and the care he receives is excellent. All the staff are so caring. Knowing my father is so well cared for eases the concerns of all the family. The staff are always cheerful, and nothing seems to bother them, and we are made to feel welcome. I would highly
recommend this care home to anyone considering long-term care; it has a real homely feel.

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Review from G S (Son of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Satisfactory accommodation, but basic.
Good staff and good care/support.
Reasonable value for money.

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Review from Jane G (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all at Northfield House for the excellent care shown towards my mum. Nothing is too much trouble. The home is well managed, spotlessly clean and Covid safe. The staff are always polite and friendly. A well-run, family business offering care and kindness to all its residents and visitors.

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Review from D M (Son of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to commend Northfield House for its exceptional level of care. My mother, a resident for over two years, was treated by her carers with courtesy, tenderness and a love that was particularly apparent during her bedridden three months of end-of-life care. The home is very welcoming to visitors,
and it was easy to create close and mutually beneficial relationships with the staff. Standards of cleanliness and protection are very high.

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Review from J C (Son of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb care in every respect.

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Review from John A (Son of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have been most impressed (and relieved) at how welcoming and kind has been the care shown to our mother, on this, her first personal experience of life as a care home resident. As a recent stroke sufferer, she was understandably bewildered and distressed at first, but she improved day
by day, and now seems happier - and more mobile - than we've seen her in months! Thank you all at Northfield.

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Review from T W (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mums care is very good, all of the staff are very caring and understanding. The standard of care which my mum has is excellent, we are always made welcome. Mum is always dressed well and keep her really safe.

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Review from Angela R (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always so friendly and look after our mum so well and she tells us the food is lovely.

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Review from Margaret D (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's care has always been of a high standard. Staff at Northfield are always accommodating and the respect and dignity they afford to mum and her visitors is second to none. Mum is treated empathetically and on an individual needs care package.

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Review from V D (Sister-in-law of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father-in-law came here in May 2021, he has improved greatly. We cannot fault the care he has received. The staff keep you informed of all developments regarding his health and care. The home gives a real feel of a friendly and comfortable home from home.

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Review from Simone G (Daughter of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy. Dad always seems happy and clean and very fond of all the staff.

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Review from A A (Son-in-law of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been visiting my father-in-law for the past few months and we have been very impressed by the care and attention given to him. After having lived alone for a number of years and looking after himself, he seems to have settled in very nicely and his general wellbeing has noticeably improved.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Northfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Northfield House is calculated as follows: ( (63 Excellents x 5) + (7 Goods x 4) ) ÷ 70 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Northfield House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Northfield House

What types of Care is Northfield House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Northfield House provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Northfield House have?

There are 15 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Northfield House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Northfield House to the centre of Leicester?

5.4 mile(s) as the crow flies, distance by road may be significantly further.