Review from Julie P (Daughter of Resident) published on 26 November 2018
Submitted via Website • Report

Overall Experience

Our mum has been a resident for the last 8 months during which she has been really well looked after by the caring and very friendly staff.

The home has high standards of cleanliness and is always very tidy. Visitors are warmly welcomed and offered tea and coffee. It would be nice to have another

room downstairs when visiting but appreciate there isn’t the space to allow for this. Mum can sometimes be picky with her food but staff always offer alternatives.

We have been able to decorate her room and bring in furniture which has helped her settle in really well. There are various activities happening each day which the residents are encouraged to take part in.

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Review from Abby B (Friend of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience

This is a lovely care home. Staff are very polite and caring, they have a good understanding of age-related conditions. They get to know and understand each resident and their needs. When I have visited there is always a carer in the lounge chatting away with the resident or doing some form of activity.

Any concerns or questions are dealt with straight away and they keep families informed. Residents always seem happy. I cannot fault this care home on any level.

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Review from Keith T (Son-in-law of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience

My mother in law has been in Northfields for nearly two years and always appears to be well looked after and she is encouraged to join in with any arranged activities or to be with the other residents rather than sit in her room by herself.
The home is always very clean and the meals are well cooked

and nicely presented.
All of the staff are friendly, welcoming and helpful and my wife and I have have always found them to be genuinely concerned for the residents, this is the same any time of the day or evening.
All of the family consider that we were very fortunate to get my mother in law in Northfields and appreciate the care that she receives.

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Review from Lesley S (Daughter of Resident) published on 15 February 2018
Submitted via Website • Report

Overall Experience

Northfields is not big and posh but homely. Its called a care home because they care. The staff are very caring of their residents and very pleasant and helpful and welcoming to visitors. They keep you informed of the residents progress and seem to know at all times, even during the night, what their

residents are doing and where they are at all times. This is what I call a safe environment and alleviates any worries knowing that your loved one is being really looked after. Thank you to a very dedicated team.

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Review from Natalie E (Granddaughter of Resident) published on 8 August 2017
Submitted via Website • Report

Overall Experience

My Nan has been here for 9 months and is very happy. All the staff are genuine, kind and very caring. You can visit at any time and you are always made to feel welcome. Nothing is too much trouble and we are always kept informed of how Nan is doing.

The manager does a brilliant job with the help

of a fantastic team. We appreciate everyone and everything you all do. It doesn't go unnoticed how hard you all work - thank you.

I 100% know this is a brilliant care home as we have experienced others that make you realise that we are very thankful that Nan is at Northfield House.

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Review from Alan W (Son of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience

My 95-year-old mother has been in this home for over 5 years. The care and attention she gets is exceptional. I have never had any reason to raise any concerns or question anything about her overall care. The staff who care for her are very dedicated and caring.

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Review from Ali W (Daughter of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience

As a caring family, we were dreading when the time came when we would need to make the decision for our Mum to go into a permanent residential home and as it was imperative that we found the right one. We reviewed several homes before finally making our choice. Northfield House is a superbly clean,

friendly, caring home. It has a wonderful, relaxed atmosphere and a true home from home environment. The management and carers are extremely hardworking, kind and take an active interest in every one of their residents, ensuring that each of their individual needs are met. My Mum is treated with dignity and respect at all times and is a very happy and contented resident. We are always kept informed about my Mum's well-being and when visiting, are always made to feel just as welcome as the residents. If you want a hi-tech, ultra modern home then this is not the one for you, but if kindness, a high level of care and a homely cosy environment is, then you will certainly find it here.

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Review from Janet B (Sister of Resident) published on 27 April 2017
Submitted via Website • Report

Overall Experience

My brother came to stay in May 2016 the welcome he received was very friendly and made him feel welcome. All the staff gave my brother the best care up until he passed away.
The home is very clean and smells nice. He enjoyed all his meals and he was very happy being in Northfield.
The staff always

made the family welcome always got offered a cup of tea.
The staff at Northfield are very well trained and could approach them with any problems/questions.
I would highly recommend this home.

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Review from Adam K (Son of Resident) published on 7 February 2017
Submitted via Website • Report

Overall Experience

Fantastic staff always willing to help and very welcoming. Northfield house is very clean, modern and always smelling nice. A very homely feel, with plenty of activities and a wide range of foods available. Mum enjoyed each and every moment while she was at Northfield House, and would always talk about

the excellent care that she received. Would highly recommend to all. A big thank you to all the staff that looked after her.

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Northfield House

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