Oakleigh

50 Ashby Road, Moira, Swadlincote DE12 6DJ
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9.8 122 Reviews
  • Oakleigh, Swadlincote
Oakleigh Residential Home is a small, 23-bed family run home, established in 1983 set in the heart of the National Forest providing long-term, day care or respite person-centred care for the elderly, physically disabled and those with dementia.

The aim is to provide tailored support in a safe, homely, happy environment to enable each individual to maintain their independence, achieve their aspirations and to enjoy each day.

Care is delivered by a team of professional, highly trained, long-serving staff who are dedicated to their role ensuring each individual is treated with dignity, respect, kindness, compassion and encouragement.

All food is home cooked and nutritious with various daily menu options available.

Regular activities and outings are promoted and clients encouraged to remain part of their community through assistance with access or by community groups visiting the home.

The Home has since January 2019 been undergoing refurbishment with a view to making the environment more dementia friendly for clients.

Ample Parking is provided.

CQC rated the service as GOOD during inspection on the 3rd of July, 2017.

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Care Provided by Oakleigh

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Oakleigh Residential Home Ltd
  • Person in charge
  • Sally Stimson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Last Refurbishment: 2024
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Any time


  • Parking

  • Large car park at the front of carehome


Oakleigh Reviews (122)

Total of 122, showing 21-40
9.8

Oakleigh has a Review Score of 9.8 (9.751) out of 10, based on 52 reviews in the last 2 years. Over all time Oakleigh has 122 reviews.

Overall Experience

  • 109
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Date Published

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Review from Jenny C (Friend of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous reception when I arrived.
Room beautiful and light, clean and tidy.
My friend is very happy.

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Review from Robert O (Friend of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A light, friendly and caring environment. Staff are very welcoming.

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Review from Stephen P (Son-in-law of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since visiting my mother-in-law, I have found that Oakleigh has been exceptionally good, caring, helpful and welcoming. Management and staff go that extra step to make sure that the care of residents and visitors is excellently looked after. Nothing is too much trouble, and any issues are dealt with
promptly and acted on.

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Review from Nancy H (Resident) assisted by family/friend published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A residential home that makes you feel welcome and treated like you were in your own home. The management and staff are extremely helpful. I would recommend it to anyone who has to go into care.

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Review from Pauline P (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank and am extremely pleased with the care my mother is receiving at Oakleigh. The staff are all so kind and very helpful. They really do take care in looking after the residents, nothing is too much trouble.

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Review from Jayne J (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakleigh is lovely, caring staff are always there to help when Mom needs help. The extension is amazing, nice, large lounge to sit and eat in. Food is very good. Mom's room is nice, cosy and warm with her things around her.
Thank you to you all.

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Review from David P (Son-in-law of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a friendly greeting from staff. House is always warm and cosy. My mother-in-law has said how wonderfully she is looked after and always comments on her tasty food. Today is Friday and she says she can't wait for her fish and chips.

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Review from William N (Brother of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, comfortable and warm.

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Review from M Y (Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Oakleigh for three weeks and have found it a good and pleasant place to be and very comfortable.

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Review from Sandra H (Friend of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely, friendlt and caring home. My friend, who I visit every week, is very happy and really well looked after. I enjoy visiting her in this happy, positive, warm and welcoming home. She is very happy in this lovely home.

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Review from David B (Son of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that I have seen with regard to my dear mother is exceptional. The facilities look superb and very well maintained. The staff are caring and warm towards my mother and myself when visiting. The room (bedroom) is very clean and spacious. Keep up the good work, and well done.

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Review from Gareth B (Son-in-law of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law is very happy here. Management and staff are excellent. Accommodation is very good. The new lounge will be excellent.

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Review from Kathleen B (Daughter of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best residential care home I have visited. My mum is very happy here and the owners and staff are excellent.
I can rest easy knowing my mum is getting 24-hour care for her needs and the friendliness and professionalism of the management are first-class. I would have no hesitation in recommending
Oakleigh Care Home to anyone.

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Review from Ann L (Sister of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came to Oakleigh in January 2023 and we are very pleased with the service they give. All the staff are very caring, nothing is too much for them

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Review from S T (Granddaughter of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been at Oakleigh care home for two years. Her appearance is always good as she seems to be happy when we visit; she is clearly well looked after. She has gained alot more weight since being at the home and looks well. Gran has never complained about the food that she eats, and after visiting
when she was eating her tea (the food looks good and smells lovely), there seemed to be a lot of choices catering for everyone's needs. All the staff are kind and very friendly towards us all, and the home itself looks clean and tidy. Whenever Gran needs any medicinal attention, the staff are always on hand to help and cater for all her needs, informing the family when required.

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Review from H P (Friend of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and tidy.
Residents all look well-kept and happy.
Staff very attentive.
The meals look lovely.
TV in my friend's room for her to watch whenever she wants to.
Always something going on for residents to join in.
I would not hesitate to have this home look after a family member of mine.

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Review from G F (Daughter of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Oakleigh Care Home for a short time while being assessed to go home. Whilst in the home she was very well looked after. The staff were excellent. I couldn't have asked for better care for my mum.

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Review from Christopher P (Nephew of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I have power of attorney for our aunt - a resident at Oakleigh, I was responsible for finding a care home for her two years ago when she became unable to live alone. As a retired nursing home manager, I had a good knowledge of what to look for and what questions to ask. I visited a number of establishments
near to our aunt's home with the result being that Oakleigh was selected. Two years later, I know it was the right choice.
I cannot fault the standard of care. Staff are always professional, polite and person-centred. They also take safeguarding very seriously.
Our aunt is well cared for, care is taken with her appearance, her opinions are listened to and her wishes are acted upon. She is also happy with her meals.
I am contacted whenever necessary on aspects of her care and I am treated very well both by telephone and in a face-to-face situation.
This is a care home to be trusted and the manager, the owners and the staff do a splendid job. Thank you all.

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Review from Steve A (Friend of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a lovely visit to see my friend, who I have known for 44 years. I have visited Oakleigh several times, and I am impressed with the staff and facilities. Residents are treated well and respectfully. My friendly and other residents seem very happy there. The home is always clean and tidy.

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Review from M W (Grandson of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our grandma was left in an awful state upon their arrival to see her, the manager wouldn't call for an ambulance after being asked by my wife. My wife called for one, and on arrival to the hospital, she had severe dehydration and lithium toxicity, which left 6 hours she could have died. She hardly had
anything to eat/drink over 4 days, and to become severely dehydrated with no medical att in a care home isn't right. I am disgusted. This isn't the first time I've been unhappy. The owner spoke to my wife terribly on a phone call he had with her a year ago due to visits and other things. She was told “if not happy with the care take her elsewhere” Couldn't visit after 5 due to grandma wanting to go to her room and watch tv we couldn't see her after 5 even after restrictions had been stopped by the government. We took sweets to her but not given to her as they said they made her sick but it was her vertigo that made her sick! Her cd player has gone missing while being there. Think we were treated different to other people.

Reply from Management, Management at Oakleigh

Thank you for taking the time to share your experience. We appreciate all feedback from our residents and their families, as it helps us to continually improve our services. However, we are deeply sorry to hear that you had a negative experience and we sincerely apologise for any dissatisfaction you may have experienced with the care provided.


We take the health and well-being of our residents very seriously, and we are committed to providing the highest quality of care. We have strict protocols in place to ensure that our residents receive appropriate medical attention and treatment and take immediate action in response to any concerns that are raised by our residents or their families.


Regarding the specific issues that you have raised in your review, we are unable to comment on the details of individual case due to GDPR laws. However, no concerns were raised by the Local authority.
We would like to assure you and our current and future residents and their families that we follow all appropriate protocols and guidelines to ensure the safety and well-being of our residents. We have a team of experienced and dedicated staff members who are committed to providing compassionate and personalised care to each and every one of our residents.


We take all feedback seriously, and we are always looking for ways to improve our services and meet the needs of our residents and their families.


Once again, we apologise for any negative experience that you may have had, and we are committed to working with you to address your concerns and ensure that all of our residents receive the highest quality of care.

Thank you
Management


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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Oakleigh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Oakleigh is calculated as follows: ( (563 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (29 Very Poors x 1) ) ÷ 619 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakleigh is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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