Oakleigh

50 Ashby Road, Moira, Swadlincote DE12 6DJ
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9.8 122 Reviews
  • Oakleigh, Swadlincote
Oakleigh Residential Home is a small, 23-bed family run home, established in 1983 set in the heart of the National Forest providing long-term, day care or respite person-centred care for the elderly, physically disabled and those with dementia.

The aim is to provide tailored support in a safe, homely, happy environment to enable each individual to maintain their independence, achieve their aspirations and to enjoy each day.

Care is delivered by a team of professional, highly trained, long-serving staff who are dedicated to their role ensuring each individual is treated with dignity, respect, kindness, compassion and encouragement.

All food is home cooked and nutritious with various daily menu options available.

Regular activities and outings are promoted and clients encouraged to remain part of their community through assistance with access or by community groups visiting the home.

The Home has since January 2019 been undergoing refurbishment with a view to making the environment more dementia friendly for clients.

Ample Parking is provided.

CQC rated the service as GOOD during inspection on the 3rd of July, 2017.

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Care Provided by Oakleigh

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Oakleigh Residential Home Ltd
  • Person in charge
  • Sally Stimson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Last Refurbishment: 2024
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Any time


  • Parking

  • Large car park at the front of carehome


Oakleigh Reviews (122)

Total of 122, showing 41-60
9.8

Oakleigh has a Review Score of 9.8 (9.751) out of 10, based on 52 reviews in the last 2 years. Over all time Oakleigh has 122 reviews.

Overall Experience

  • 109
  • 10
  • 0
  • 0
  • 3

Date Published

122
7
16
52
70

Review from E R (Daughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Oakleigh for nearly four years, during this time, she was very well cared for, always dressed nicely and hair groomed. The manager, staff and owners were always on hand if anything was requested or needed. I would recommend this home to anyone looking for a place for a loved one. Nice
homely atmosphere and a good standard of food. A very clean and tidy place.

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Review from J W (Daughter of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well looked after and needs for nothing. The staff are all lovely. Mum has her hair done regularly and her nails painted. She always seems happy. I would highly recommend the home.

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Review from Neil D (Son of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father took a little time to settle in, but finally, management and staff have always been there to listen to any concerns he has. His room is clean, spacious and designed to relax during the day, where he likes to catch up with everything on his own TV. The staff are caring and friendly, and the
food is brought to my father in a timely manner. He looks relaxed, clean and content when I visit him. Whenever he has needed medical attention, this has been arranged promptly.

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Review from R D (Son-in-law of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly care home with excellent staff and a high standard of care. In addition, a fair cost.

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Review from S S (Granddaughter of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother came to Oakleigh after being unable to manage at home. Whilst there, she was treated with compassion and kindness. Her illness meant she needed a pureed diet, and the staff made sure her meals were not only nutritious but looked appetising and tasty. The staff were always welcoming, knowledgable
and friendly and treated my grandmother like family.

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Review from Gill H (Daughter of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Oakleigh, and her improvement has come on 100%. Her contained care has also improved, the staff are excellent at their jobs - ask them anything, it's not a problem for them.

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Review from Kay D (Daughter of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been a resident at Oakleigh for two years now. She settled well and is comfortable and content. All the staff are lovely and look after the residents with real care. The small number of residents means that everyone feels very friendly.

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Review from L G (Daughter of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Oakleigh for just over twelve months. the staff and management are always very approachable and pleasant. They ensure the residents daily well-being and safety in paramount at all times.

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Review from A H (Son of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum only stayed at Oakleigh for a few weeks but those last weeks meant she sat in the sunshine, laughing and eating ice creams instead of being at home ill, lonely and afraid. I can't thank Oakleigh enough for everything they did to make Mum's last few weeks happy and comfortable.

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Review from M S (Daughter of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and welfare towards the care taken with my mother.

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Review from Jane S (Daughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We came to visit mum in February after being told mum was too poorly for visit to find her covered in vomit, slumped in a chair, lips very swollen and sore. We asked the manageress to call an ambulance she declined, told us to wait for a ring back. Apparently, it was her usual episode of vertigo. This
was different so finally, we took it into our own hands. I knew mum was dehydrated. I asked a care member. She said she wasn’t medically trained to spot this. The ambulance came, the paramedic thought she had had a stroke and was shocked an ambulance hadn’t been called before. Mum was rushed to the hospital with severe dehydration and lithium toxicity. Both hospital and paramedic put a complaint to the CQC. Absolute, neglect wouldn’t recommend. We couldn’t visit when we wanted. Also, they stopped mums sweets and chocolate with no valid reason as she wasn’t diabetic. Took money monthly off us with no receipts for what the money had been used for. The home is not a place I would recommend.

Reply from Management at Oakleigh

Thank you for taking the time to share your experience. We appreciate all feedback from our residents and their families, as it helps us to continually improve our services. However, we are deeply sorry to hear that you had a negative experience and we sincerely apologise for any dissatisfaction you may have experienced with the care provided.


We take the health and well-being of our residents very seriously, and we are committed to providing the highest quality of care. We have strict protocols in place to ensure that our residents receive appropriate medical attention and treatment and take immediate action in response to any concerns that are raised by our residents or their families.


Regarding the specific issues that you have raised in your review, we are unable to comment on the details of individual cases due to GDPR laws. However, no concerns were raised by the Local authority.


We would like to assure you and our current and future residents and their families that we follow all appropriate protocols and guidelines to ensure the safety and well-being of our residents. We have a team of experienced and dedicated staff members who are committed to providing compassionate and personalised care to each and every one of our residents.


We take all feedback seriously, and we are always looking for ways to improve our services and meet the needs of our residents and their families.


Once again, we apologise for any negative experience that you may have had, and we are committed to working with you to address your concerns and ensure that all of our residents receive the highest quality of care.

Thank you
Management


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Review from Vikki W (Granddaughter of Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My grandma was left in there with severe dehydration for days but the manager wasn't bothered. Me and my mum had to call an ambulance as she wanted to leave her until the doctor arrived which could have taken just 6 hours for a ring back. She wasn't with it, being sick, and confused, and the manager
was funny with us because we wanted to call an ambulance. When arriving at the hospital they said she had lithium toxicity caused by severe dehydration. Lucky me and my mum were there to call 999 as the hospital said left any longer she would have been in a coma or died! I wouldn't trust the manager with my pet cat let alone a care home. All the residents that are in there that haven't got relations, god help them! The manager/owner took £60 every 5 or so weeks and we never got receipts for what she spent! Stopped my grandma having sweet treats, not sure where all the ones I took went. Still wasn't allowed to visit in her room so couldn't see her after 5 when I finish work as she liked to go up to her room and watch TV.

Reply from Management at Oakleigh

Thank you for taking the time to share your experience. We appreciate all feedback from our residents and their families, as it helps us to continually improve our services. However, we are deeply sorry to hear that you had a negative experience and we sincerely apologise for any dissatisfaction you may have experienced with the care provided.


We take the health and well-being of our residents very seriously, and we are committed to providing the highest quality of care. We have strict protocols in place to ensure that our residents receive appropriate medical attention and treatment and take immediate action in response to any concerns that are raised by our residents or their families.


Regarding the specific issues that you have raised in your review, we are unable to comment on the details of individual cases due to GDPR laws. However, no concerns were raised by the Local authority.


We would like to assure you and our current and future residents and their families that we follow all appropriate protocols and guidelines to ensure the safety and well-being of our residents. We have a team of experienced and dedicated staff members who are committed to providing compassionate and personalised care to each and every one of our residents.


We take all feedback seriously, and we are always looking for ways to improve our services and meet the needs of our residents and their families.


Once again, we apologise for any negative experience that you may have had, and we are committed to working with you to address your concerns and ensure that all of our residents receive the highest quality of care.

Thank you
Management


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Review from Diane T (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of care.
Staff always ready to help.
Would highly recommend.

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Review from Gillian H (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is really being looked after, and she looks really well. Thank you.

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Review from Tony H (Son of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home.
Staff top-class.
Very clean.
Mom's taken care of excellently.
Very obliging staff, always happy.

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Review from Gavin H (Grandson of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice room and pleasant staff.
Good and happy location - easy to get to.

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Review from Valerie P (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came here in November 2022. Since she has been here, there has been a big change in Mum for the better. Her family can rest assured knowing Mum is getting all the care and attention she needs. The staff are always friendly and helpful. I would highly recommend the home to anyone looking for
care for a loved one.

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Review from Kath W (Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a new resident, I feel safe and looked after very well. The staff are very kind and caring. The home is very clean and warm. The quality of food and menus are just like home. My room is very comfy. Most of all, I am treated with dignity.

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Review from Isabelle B (Daughter-in-law of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are friendly and helpful. The home areas are clean and tidy. My mother in laws appearance is always clean and tidy. I haven't been able to access the home very much due to Covid. I have been seeing her in a corridor or outside weather permitting.

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Review from Mark B (Son of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The location of Oakleigh Home is local for visiting from where I live. The staff are friendly and helpful. My mother looks like she is being well looked after.

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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Oakleigh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Oakleigh is calculated as follows: ( (563 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (29 Very Poors x 1) ) ÷ 619 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakleigh is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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