Oakleigh

50 Ashby Road, Moira, Swadlincote DE12 6DJ
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9.8 122 Reviews
  • Oakleigh, Swadlincote
Oakleigh Residential Home is a small, 23-bed family run home, established in 1983 set in the heart of the National Forest providing long-term, day care or respite person-centred care for the elderly, physically disabled and those with dementia.

The aim is to provide tailored support in a safe, homely, happy environment to enable each individual to maintain their independence, achieve their aspirations and to enjoy each day.

Care is delivered by a team of professional, highly trained, long-serving staff who are dedicated to their role ensuring each individual is treated with dignity, respect, kindness, compassion and encouragement.

All food is home cooked and nutritious with various daily menu options available.

Regular activities and outings are promoted and clients encouraged to remain part of their community through assistance with access or by community groups visiting the home.

The Home has since January 2019 been undergoing refurbishment with a view to making the environment more dementia friendly for clients.

Ample Parking is provided.

CQC rated the service as GOOD during inspection on the 3rd of July, 2017.

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Care Provided by Oakleigh

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Oakleigh Residential Home Ltd
  • Person in charge
  • Sally Stimson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Last Refurbishment: 2024
    • Number of floors: 2

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Any time


  • Parking

  • Large car park at the front of carehome


Oakleigh Reviews (122)

Total of 122, showing 81-100
9.8

Oakleigh has a Review Score of 9.8 (9.751) out of 10, based on 52 reviews in the last 2 years. Over all time Oakleigh has 122 reviews.

Overall Experience

  • 109
  • 10
  • 0
  • 0
  • 3

Date Published

122
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70

Review from T S (Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy being here.

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Review from V B (Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like it very much.
Staff are very helpful and good.
They understand everybody's needs.

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Review from Sharon R (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been at Oakleigh for a short time, but she's never looked happier. Apparently, she's eating very well and joins in with activities, that is music to our ears because she had been living on her own and had become quite down and very lonely. All the staff I have spoken to are absolutely first
class, cannot fault them at all. Thank you so much.

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Review from Cheryl M (Granddaughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been at the home for 2 weeks now, previously staying in another home for 8 weeks. I have received more information and help regarding my grandma in the first 2 days at Oakleigh than 8 weeks in the previous home. Oakleigh is just up the road from family, the staff are very good with my
grandma. The residents there are welcoming and friendly too. I feel I can relax in the knowledge that my grandma is being well looked after and her needs are being met. It is so reassuring to know she is safe and well. The manager has been really helpful and there is nothing which is too much trouble for her.

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Review from Marilyn F (Sister of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother became a resident after a spell in hospital. He is bed-bound and can do only small things for himself. The care he has received from the staff at Oakleigh is wonderful. He is happy and hasn’t looked so clean, tidy and well for many years. Thank you so much, everyone!

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Review from Antonio G (Son-in-law of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so pleased my mother in law was accepted as a resident at this care home. The manager and staff have done such a good job of keeping her and all the other residents safe and well during this terrible pandemic. I can’t thank them enough for all they do and continue to do.

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Review from Christine G (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Oakleigh almost 2-years ago after a bad experience at another home. Mum seems to be happy and settled in the home. The family and I cannot be more pleased with the excellent staffs care for Mum.
The home is clean, which is also an indicator of a good home and mum has got a really
nice room. I would recommend this home to anyone looking for an excellent care home with dedicated staff for their loved ones.

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Review from Jan H (Daughter-in-law of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident here for just over a year, and she is very happy and settled here. She has right from day one been treated as part of the family, all the members of staff are so friendly, caring, and nothing is too much trouble for them. We also feel we are part of the family whenever
we visit, although at the time of writing we are all on lockdown so not able to visit, we call/video call her, and nothing is too much trouble for any of the staff whenever we ring. I must say in the present situation; they have been outstanding.
Before she came here we looked at other care homes, but they didn’t feel right, but as soon as the door was opened to us here, we felt so welcomed by the manager and her fabulous team. We were shown around, and we felt like a family this was the best place for her.
We are so glad we found Oakleigh and cannot thank the staff enough.

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Review from Tim M (Son-in-law of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Oakleigh for almost two years. We could not have chosen a better place for mum; to make her home. The care she gets is outstanding as are the manager and carers.
Now more than ever, with what's happening, we are so pleased Mum is in their safe hands. They go the extra mile with everything
from regular updates, telephone calls plus video calls meaning we can see our loved ones are well.
We would certainly recommend Oakleigh to anyone looking for an outstanding care home.

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Review from Wendy B (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Oakleigh for over 3-years.
She has always been very happy there.
The care she receives is excellent; she is always clean and well cared for.
The staff are always on hand every time I visit.
Nothing is ever to much trouble for them.
I would highly recommend Oakleigh to anyone
looking for a care home for a loved one.

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Review from Christine H (Daughter-in-law of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Oakleigh for nearly two years and is very happy there.
She is well looked after by the manager and her excellent team. We are kept well informed of her wellbeing during the current Coronavirus crisis and look forward to visiting again when it's all over.

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Review from John E (Son of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakleigh is an outstanding care home with outstanding people who do ordinary, everyday things extraordinarily well.
That means the world to families; knowing that loved ones are cared for as individuals.
Oakleigh can’t replace a family, but they are part of the family.

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Review from Susan H (Daughter of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum has vascular dementia and has been a resident since March 2018; following an unhappy experience in another home. The staff treat the residents with respect and dignity and have restored our faith in the care system. Mum has settled in well and is very well cared for in a clean and safe
environment. The staff have especially handled the last few weeks during the Covid-19 crisis impeccably. We have been getting regular group updates on our loved ones' wellbeing, which has been a great comfort to us. We talk to Mum regularly on video chat, which is lovely as we can see that she is well and very content. The lovely staff are always available to answer any queries and concerns.

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Review from Shan D (Daughter of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care Mum has received in Oakleigh for the last four and a half years. The staff are very friendly but always professional in the way they carry out the care of the residents. Mum is always nicely dressed with coordinating items of clothing, and her hair is always tidy.
The residents are based mainly in the lounge areas in the day, and there is always a member of staff present to ensure their comfort and safety as well as to engage with them in cheerful conversation.
The food is tasty and nourishing, prepared fresh each day. The lounge areas are comfortable and homely and are cleaned frequently. In short, both the care and the accommodation at Oakleigh are of the highest of standards and at no time have we had any reason to be less than pleased with everything.

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Review from Elaine M (Daughter of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Oakleigh when she could no longer live alone at home.
She settled from the moment she arrived and was made to feel very welcome and comfortable in her new surroundings. Recently Mum has had a spell in the hospital.
On returning to Oakleigh, the manager and staff could not have done
more for my mum and still are. Encouraging her to eat, drink and making sure she was looked after in every possible way. Always looking at ways to improve her quality of life. We as a family, cannot thank them enough.
We would certainly recommend Oakleigh.

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Review from B T (Son of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Oakleigh for respite. After two weeks it was decided that permanent care was needed. She chose to stay at Oakleigh as she was very happy with the care she received from the friendly and helpful staff.

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Review from Jonathan W (Son of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in well and is treated well by the staff. They are very friendly and always inform us as to how mum is progressing.
Care home seems very homely and the food always looks good.
They make relatives feel welcome and willing to spend time discussing mum.

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Review from Janet B (Daughter of Resident) published on 27 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider this care home to be extremely good. My mother is very well cared for physically and mentally. She takes part in the activities they provide for the residents and she's always clean and dressed well. Medically the manager has sorted out her medication with the doctors and there has been a
vast improvement with her mental health and improvement with her appetite. I would not wish for her to be anywhere else.

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Review from Janet N (Daughter of Resident) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Oakleigh for 3 years 3 months. I feel extremely lucky that my Mum is in Oakleigh where she receives marvellous, compassionate care. All her needs are cared for by all the carers with love and attention twenty-four hours a day. Whenever I visit I am welcomed and feel part of the family.
I feel blessed every day Mum is at Oakleigh. I would thoroughly recommend Oakleigh to anyone as an excellent care home.

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Review from Rosemary P (Daughter of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Oakleigh since mid-2018. I have always been very pleased with the care and attention she has there. A homely space for my mum to see out her final years, where it is calm, clean and comfortable. The room my mum has is lovely and adequate for her needs. The staff are all lovely, very
approachable and nothing is too much trouble. Any issues or concerns you have can be raised with them and are dealt with swiftly and efficiently. The care and consideration shown to her varying and ever-changing needs are second to none. Highly recommended.

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Current Review Score: 9.8 (9.751)

Overview of Review Score

The Review Score of 9.8 (9.751) out of 10 for Oakleigh is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.751 for Oakleigh is calculated as follows: ( (563 Excellents x 5) + (18 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (29 Very Poors x 1) ) ÷ 619 Ratings = 4.751

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakleigh is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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