Silver Oaks Residential Care Home

11 Silver Street, Whitwick, Coalville LE67 5EW
Submit a Review
9.1 17 Reviews
  • Silver Oaks Residential Care Home, Coalville
Silver Oaks is an established boutique residential care home that offers individuals a warm, cosy and comfortable environment, where they can feel truly at home.

Offering a permanent home as well as respite and day care, dependent upon room availability. Silver Oaks is an intimate care home full of character, situated on the edge of Charnwood Forest. The Grade II listed thatched home is a peaceful haven in the heart of Whitwick with easy access to local shops and facilities.

It is in walking distance of Hermitage Park and a fishing lake and is surrounded by landmarks such as Calke Abby, Ashby-de-la-Zouch Castle, the National Trust's Stoneywell and Donington Park Motor Sports Circuit and Castle.

A well trained and experienced team of dedicated, passionate and caring individuals provide personalised care and support tailored to each resident.

Home comforts start with the lovingly prepared home-cooked meals from the chef and continue with the wide range of outings and activities on offer.

An activities coordinator and residents' committee work together to provide such things as trips to the shops, visits to local tea rooms, National Trust properties, theatre shows, yoga, beauty treatments, garden parties and church services.

Staff aim to take into consideration residents' emotional, physical, cultural, religious and psychological state in an all-encompassing approach to care.

The success of the home's approach is echoed in the compliments, recommendations and enquiries that Silver Oaks now receive daily from visiting professionals, family and friends.

Show Silver Oaks Residential Care Home on the Map

Care Provided by Silver Oaks Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Keenglen Care Homes Ltd
  • Person in charge
  • Johnann Lewis-Mather (Registered Manager)
  • Admission Criteria
    • Only after assessment of care need by the regustered manager
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Silver Oaks Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,265
    • Self-Funded Residential Dementia Care from £1,265
    • RESPITE Self-Funded Residential Care from £1,365
    • RESPITE Self-Funded Residential Dementia Care from £1,365

  • Note: (i) Silver Oaks charges a standard £1,265 base fee per week, or £195 per day for respite, or £120 per day for day visits. There may be a further dependency fee required, if and when there is a significant change in the level of care required, or if the initial care required is significantly over and above the standard level of core care given; (ii) Silver Oaks respite and day visit care requires an initial £65 administration fee for care plan set-up which is refunded if the resident becomes permanent at Silver Oaks; (iii) A deposit is charged once, upon admission and this will remain with the service provider until termination of the residents contract. It is used to cover any property damage and outstanding payments owed to the provider. (iv) the standard weekly fee is reviewed annually by the provider, who shall give written notice of any change in fees. (v) Silver Oaks standard weekly fee includes accommodation and 24-hour a day person centered personal care, as well as emergency escorts and chaperoning to health care professionals, food and drink 24 hours a day, 3 hot meals a day, laundry, fully furnished rooms, access to all up-to-date equipment, services and facilities such as TV, telephone points and WIFI. In house entertainment is often provided free of charge while day trips are also arranged but will usually be subject to additional charges. This helps cover the cost of staffing and transport; (vi) Fee's do not include chiropody, hairdressing, opticians, private health services, new clothing, newspapers, spirits, cigarettes, TV, radio, BT phone lines or toiletries; (vii) Repeat appointments or non-emergency escorts or chaperoning maybe subject to a charge and will be discussed on an individual basis.
  • (these prices are only a guideline, please contact Silver Oaks Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome. Open visiting policy at Silver Oaks so friends and family may visit residents at any time convenient to them.


  • Parking

  • Parking at the rear and side of the building, accessed through entrance and exit points off Silver Street at the front of the building also easy pick-up and drop-off points at the front of the building.


Silver Oaks Residential Care Home Reviews (17)

9.1

Silver Oaks Residential Care Home has a Review Score of 9.1 (9.144) out of 10, based on 5 reviews in the last 2 years. Over all time Silver Oaks Residential Care Home has 17 reviews.

Overall Experience

  • 14
  • 3
  • 0
  • 0
  • 0

Date Published

17
3
4
5
12

Review from Julie S (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Silver Oaks Residential Care Home for over three years. She has dementia and can be difficult at times. The carers always treat her with patience and kindness. Everyone is friendly and cheerful. I have no doubts that Mum receives the best care.

Reply from Johnann Lewis-Mather, Registered Manager at Silver Oaks Residential Care Home

Thanks so much for taking the time to review Silver Oaks! Our staff prides themselves on delivering kind and compassionate person-centred care every day. We seek to ensure each resident is treated as an individual and with dignity. We are delighted these efforts shine through day-to-day.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H H (Daughter of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum receives excellent care at Silver Oaks. All the staff genuinely care for her and understand her individual needs. Super range of activities and entertainment. I'm so glad we chose Silver Oaks.

Reply from Johnann Lewis-Mather, Registered Manager at Silver Oaks Residential Care Home

Thank you for taking the time to review Silver Oaks! It's heart warming to hear how our person-centred approach to care and support shines through. We hope that our regular activities and entertainment package ensure and facilitate a full and meaningful life for all residents!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter of Resident) published on 14 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, this was a heart breaking decision to place Dad in a care home setting, after looking at lots of different homes we decided to go with Silver Oaks. We really should not have worried as the staff are wonderful, we are very happy with the care and support provided by staff. We are kept up
to date with any developments. It has taken Dad awhile to settle, but the staff have been supportive of us as a family also. Thank you.

Reply from Johnann Lewis-Mather, Registered Manager at Silver Oaks Residential Care Home

We appreciate you taking the time to leave a review! Our staff always aims to go above and beyond in making Silver Oaks a home from home for all our residents. It is great to hear your kind words regarding the excellent care and support provided by the staff team. We hope you all feel very much part of the Silver Oaks family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Silver Oaks is a lovely residential care home where I feel my mum is very well cared for. All the carers are wonderful and treat my mum with dignity and respect. I feel that the team works very hard but has a large area to cover which can mean that sometimes there are no staff visible in some of the
areas where residents are located.
I am always kept informed of any care issues and treatments that are prescribed for my mum, and I am made very welcome when I come to visit.

Reply from Johnann Lewis-Mather, Registered Manager at Silver Oaks Residential Care Home

We appreciate you taking the time to leave us a review, and your kind words regarding your mother's care at Silver Oaks. Furthermore, it is wonderful to hear your feedback about all our amazing staff here at Silver Oaks. It is our mission to ensure your loved one receives the best possible care and always feels very much part of the Silver Oaks family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert C (Stepson of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During her 4 years stay, my stepmother received excellent care at Silver Oaks. She had a lovely room which was always clean and warm and which overlooked the very well-kept garden. She found the food wholesome and tasty. There was always a choice.
The staff at Silver Oaks proved to be a team of highly
attentive, friendly and knowledgeable people. They knew when it was necessary to bring in the District Nurse, The Doctor or an Ambulance which was very reassuring. I would not hesitate to recommend Silver Oaks.

Reply from Sarah Neal, Marketing at Silver Oaks Residential Care Home

We appreciate you taking the time to leave us your comments Robert. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope that Silver Oaks did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care. Your stepmother was very much part of the Silver Oaks family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean C (Niece of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like anybody when a relative is going into a care home, we felt anxious, but these worries were very quickly resolved. The care, attention and support that Silver Oaks gave my 96-year-old aunt and ourselves were excellent. Although my aunt has Alzheimer's, the care staff are friendly and engaging and
have made her transition problem free - it really is like a home from home. The whole package for my aunt has far exceeded our expectations, and would highly recommend it to any family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire T (Daughter of Resident) published on 23 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care. Mum appears very settled. Mum was not safe whilst at home, and as a family, we are very happy with Silver Oaks. Mum is looking like her usual self again. Would recommend Silver Oaks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda B (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the worst things that my sister and I have ever had to do was make the decision for our mum to go into a care home. The very thought made us feel ill. However, the best thing we did was find “Silver Oaks”. Our mum spent 7-years living in this “home from home”. All staff (including the genuinely
lovely owners) are amazing, friendly, caring, lovely people, who will do everything possible to make their residents happy, be it a hug, a chat, a cup of tea or a little walk around the beautiful garden. This care is also extended to the family. They know their residents inside out, from their names and their history, likes and dislikes, and can usually solve any problems they may have. The atmosphere is homely, friendly and caring, with lots of love and laughter. People are treated as individuals, with person-centred care at all times, never regimental.
Residents choose when to get up, what to wear, when to eat, (wonderful home-cooked meals and personal choice catered for), and how to spend their time, be it arranged activities or individual choice. Regardless of what is happening, staff always give time to the residents. To us, this was very important to make Mum feel valued as an individual. Silver Oaks gave us peace of mind, and we were able to sleep, even at times when Mum wasn’t well. We trusted the staff implicitly. We would highly recommend this wonderful home (and have done so to family and friends) because that’s what it is – home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane B (Daughter of Resident) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Silver Oaks highly enough. It truly is a home from home. My mum spent the last 2 years of her life at Silver Oaks and the care was second to none. She was always clean, calm and comfortable. For the last 14 months, she was bed-bound (due to disease progression) and she did not suffer
a single pressure sore. The staff turnover is extremely low and it was evident in the last few days of her life (when I was at the home all day) how much the staff involved in her care had grown attached to her. The food is homemade and plentiful and the home itself is spotless. I have no hesitation in recommending Silver Oaks to anyone who has a family member in need of residential care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Renee F (Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Silver Oaks very good and I am very happy here. The food is very good and the staff are very friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rodney O (Husband of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful (recently) re-thatched cottage with an extensive rear garden. Just 19 beds and with an excellent Management Team and Staff. All residents look happy, well cared for and loved. All the staff clearly enjoy their work and it shows. No smells of disinfectant or wee. My wife, who has Alzheimer's
Disease, is clearly at ease there. I am no longer able to look after her but I am comforted by the fact she is now living in such a lovely place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean W (Daughter of Resident) published on 27 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Silver Oaks provides an extremely safe and secure environment for the residents. The staff are committed, friendly and hardworking and the result is a 'home from home' atmosphere. They go over and above what could be thought of as covering basic requirements and individual requests and needs are always
catered for.


The home is always clean and smells fresh. The residents' clothing and bedding are washed regularly and as items are labelled, they do not end up wearing other peoples' clothes; an important consideration when you have had to move away from home and looking after yourself.


The residents are very well fed. Meals are regular and well presented. Individual requests are always met willingly and the cook is excellent.


Being situated in a listed building does present a few problems but the staff work hard to overcome them but there can occasionally be an issue with mobility around the building that would not be encountered in a purpose-built home.


Overall - excellent care


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave C (Son of Resident) published on 19 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Silveroaks for two and a half years until she passed away on 6th August 2017. During this time her care was always first class as is the home. The staff are very caring and professional in every way and couldn't do enough for my mum. We were made very welcome every time we came to see
mum often we would have tea with mum and fantastic cakes. Every event was catered for birthdays they all had a special tea etc Xmas was a wonderland itself with presents from the staff even Maypole dancing. We have made many friends there and will continue to support the home on their event days. This is not just a care home its a HOME in every way I can't say thank you enough for looking after my mum well done everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter N (Son of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided. Care staff excellent and management. Food is very good and staff meet individual needs and preferences.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy M (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the worst things my sister and myself have ever had to so was to see our mum go into a care home due to suffering from dementia.
However, one of the best things we ever did was to find Silver Oaks, where we are always made very welcome. Happiness, love and a calming contentment can be felt in
every part of the home due to the wonderful staff who are always happy to give that little bit extra. Maybe a chat, a smile, a cup of tea, a reassuring hug, anything to make their residents feel "at home", safe, secure and cared for. Little things mean a lot and staff always have time for the little things that make Silver Oaks so special. Residents are treated with respect as individuals given choices with dignity being maintained at all times. A home in a million.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila N (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are very happy with the love and care given to our mother. The atmosphere is friendly and homely. Her needs are met and dealt with quickly and professionally.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia H (Daughter of Resident) published on 23 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my dad receives, he is very happy. The staff are brilliant at their jobs and really look after him. I would definitely recommend Silver Oaks Care Home to anyone thinking about putting a relative into care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.1 (9.144)

Overview of Review Score

The Review Score of 9.1 (9.144) out of 10 for Silver Oaks Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for Silver Oaks Residential Care Home is calculated as follows: ( (40 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 59 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Silver Oaks Residential Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Johnann

Johnann Lewis-Mather

Job Title: Registered Manager

Joined: 2018

Johnann's vision for Silver Oaks is to keep its boutique ethos, which is part of what makes it so special. The caring staff, the homely feel and the way everyone is one big family. She is passionate about making the home a lovely place to live, visit and work. It will mean adapting and developing the care home to meet the need of residents, empowering staff, promoting residents independence and dignity as well as continually improving the care provided.


Having been in the care sector for over 11 years, Jo brings a wealth of knowledge and experience from many different specialisms. Starting out at St Georges Court Care Home in Cambridge she experienced nursing care, residential care, dementia and respite care. A move to Addenbrookes (Cambridge University Hospital) saw her working in the major trauma centre in critical care, intensive care and neurocritical care units.


Then a move away from Cambridge gave her an opportunity to secure a senior care position at Castle Donington Care Home in Derbyshire where she worked with individuals in behaviour that challenges unit. In October 2018, Jo joined the senior care team at Silver Oaks. Having completed her Health and Social Care Levels 2 and 3 she successfully completed our "Lead to Succeed" course and became Assistant Manager. It was then only a short matter of time before she was promoted to Registered Manager in October 2021.


Jo continues to study around her day-to-day management as she now works towards her Level 5 Diploma in Health and Social Care Management. Leading by example, she encourages all staff to develop their own skills and knowledge through higher education learning and training courses to help Silver Oaks develop a highly-skilled workforce.


Adele

Adele Smith

Job Title: Administration

Joined: 2021

In her role as administrator, Adele provides office support to residents, families, staff and management which is vital for the smooth running of Silver Oaks.


Jordana

Jordana Dennis

Job Title: Human Resources

Joined: 2016

Qualified in Human Resource Practice and Management, Jordana is an Associate Member of the Chartered Institute of Personnel and Development (CIPD). She is responsible for staff recruitment, selection, appraisal, development, training and understanding and implementing employment legislation, policy and procedure.


Kevin

Kevin Bradley

Job Title: Activities Coordinator

Joined: 2023

Kevin organises and runs activities at Silver Oaks that benefit the social well-being of residents, families and staff. He delivers an effective, individualised activity programme risk assessed at the right level for all individuals, allowing service users to participate in order to promote their health and well-being and allowing them to reach their full potential.


Frequently Asked Questions about Silver Oaks Residential Care Home

What types of Care is Silver Oaks Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Silver Oaks Residential Care Home provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Silver Oaks Residential Care Home have?

There are 19 Single Rooms.

What are the Facilities & Services at Silver Oaks Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Silver Oaks Residential Care Home to the centre of Coalville?

1.2 mile(s) as the crow flies, distance by road may be significantly further.