Portland House

Portland Road, Kirby Muxloe, Leicester LE9 2EH
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9.7 56 Reviews
  • Portland House, Leicester
Portland House has been a proud part of the community since 1987, offering care in a beautifully preserved Victorian building rich in history and charm. The home boasts large, character-filled rooms and a warm, family atmosphere that ensures every resident feels at ease.

The dedicated team at Portland House provides 24/7 care tailored to each resident's needs, always prioritising their comfort, dignity, and well-being. Residents enjoy home-cooked meals prepared with care, designed to promote health and happiness. A full calendar of engaging activities encourages participation, creativity, and a sense of community.

The home’s ‘Good’ CQC (February 2022) rating reflects its dedication to delivering the highest standards of care. With accessible gardens and welcoming communal areas, Portland House provides a secure and nurturing environment where residents and their families feel supported and reassured.

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Care Provided by Portland House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Leanne Bryson-Franks (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (13)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2025

Funding & Fees Guide for Portland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,175
    • Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Residential Care from £1,175
    • RESPITE Self-Funded Residential Dementia Care from £1,175
  • (these prices are only a guideline, please contact Portland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Portland House, visiting hours are flexible and available seven days a week. The home encourage relatives, friends, and other visitors to spend meaningful time at the facility and participate in day-to-day activities, aligning with the preferences of both residents and guests. To ensure a peaceful dining experience for loved ones and others, the home kindly request that visitors avoid visiting during meal times, a practice they refer to as 'protected meal times'.


  • Parking

  • On site car parking space is available for residents and their loved ones when visiting.


Portland House Reviews (56)

Total of 56, showing 1-20
9.7

Portland House has a Review Score of 9.7 (9.661) out of 10, based on 10 reviews in the last 2 years. Over all time Portland House has 56 reviews.

Overall Experience

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  • 13
  • 2
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Date Published

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Review from D C (Husband of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered Portland House one year ago requiring considerable support while suffering dementia. Portland House has proven to be a very happy and relaxed environment providing a wide range of daily interaction and support, all being delivered with humour, many smiles and much encouragement by the
staff.
Due to the stage of her illness and her difficulty with moving, my wife remains in her bed; however, she is regularly visited and supported by staff and is involved, as much as possible, with the many events organised within the home such as visiting entertainments and celebrating special days and events. Recently, a most enjoyable tea was organised, in her room, to help us celebrate Valentine's Day.
Family members are always welcomed at Portland House and are helped to feel to be a true and full part of the life and of the care of our loved one. I am constantly amazed and so much reassured by the high quality and professional standard of medical and social care within the home. I feel it would be very difficult, or even impossible, to find a better and more truly caring situation. My sincere thanks go to all the staff.

Reply from Alexandra Cooke, Customer Engagement at Portland House

Thank you so much for your heartfelt words and for sharing your experience. It truly means the world to us to know that your wife feels comfortable and cared for at Portland House. Our team is dedicated to creating a warm, engaging, and supportive environment, and we are so pleased that this has brought you reassurance and peace of mind. Your appreciation is a wonderful encouragement to our staff, who take great pride in the care they provide. We are grateful for your trust and will continue to do our very best to make every moment special. Thank you again!


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Review from L K (Mother of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's my daughter who lives at Portland House. I bless the day she moved there with early oncet dementia as her needs have been met all the time even though there needs have changed drastically as her health has deteriorated. Family and friends have always been made welcome when they visit and the young
children have enjoyed visiting their grandma, my daughter, and had lots of attention from residents and staff. Portland House has been a lovely place for my daughter to spend her days.

Reply from Alexandra Cooke, Customer Engagement at Portland House

Thank you so much for such a lovely review! Having your daughter with us at Portland House has been great for us as well as her. Thank you for visiting us and saying great things about us. It is great to see the positive impact that the team has on her.


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Review from K T (Daughter-in-law of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, homely home from home.
Residents are treated with respect and care.
The staff are friendly and approachable.
Care tailored to residents' requirements and needs.
My father-in-law has been a resident since the middle of November.
Have high praise for the care he has received.

Reply from Alexandra Cooke, Customer Engagement at Portland House

Thank you for sharing such a lovely review for Portland House! It's heartwarming to hear that your father-in-law is receiving such tailored, respectful, and caring support since moving in. A homely atmosphere, friendly staff, and personalised care are what make a care home truly special. It's wonderful to know that he feels at home and is so well looked after. Your high praise is a testament to the dedication of the team - thank you for highlighting their incredible efforts!


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Review from Kerry S (Friend of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Portland House has come on in leaps and bounds since the current manager took over as manager. All of the staff are lovely and it's lovely to see them engaging with the residents.
They do lots of activities in which the residents can engage, as well as trips out when possible.
The staff are all committed
to giving great care and very much focus on individual person's needs and abilities.
My friend has been in the home for around 18 months now and I know isn't the easiest of persons to deal with sometimes, but the staff are great with her and try and find ways to engage her in activities, or leave her alone when she chooses not to engage - as we all want to be left alone sometimes!!
Most folks would choose not to be in a care home, but if the need arose for one of my friend's family to have to go into a home, I would definitely recommend the manager and the team.
Thank you for everything you all do.

Reply from Alexandra Cooke, Customer Engagement at Portland House

What a lovely and detailed review of Portland House! It's clear that the manager and staff have made a tremendous positive impact on both the residents and their families. It's heartwarming to see how they focus on individual needs, respect personal choices, and create opportunities for engagement through activities and outings. The thoughtful care and commitment to treating residents with dignity and understanding truly shine through. Your recommendation is a testament to their hard work and compassion. Thank you for sharing this wonderful feedback!


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Review from D E (Relative of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and welcoming. Staff are hardworking, happy and welcoming! They make you feel like part of the family. Residents are well looked after and the food is always amazing! I love that there's always plenty of activities going on and the staff dressing up to make the residents smile
is brilliant!

Reply from Alexandra Cooke, Customer Engagement at Portland House

Thank you for your lovely review. We're delighted to hear that you find Portland House clean and welcoming, and that our hardworking staff make you feel like part of the family. It's wonderful to know the residents are well cared for and that you enjoy the food and the fun atmosphere we strive to create. We're glad the activities and staff's efforts to bring smiles to the residents' faces have made such a positive impression. Your kind words mean a lot to us!


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Review from D M (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been a resident at this home for over five years. We chose it as it's a lovely home where he is not 'just a number'. We noticed some deterioration at the home following COVID, however since new management, I have noticed an improvement in services, recruitment of staff and meals. I would
be happy to recommend this home to others looking for their loved ones.

Reply from Alexandra Cooke, Customer Engagement at Portland House

Thank you for sharing your experience and for trusting us with your dad's care over the past five years. It's reassuring to hear that you've noticed improvements in services, staff recruitment, and meals under the new management. We're committed to ensuring that each resident is cared for as an individual, and your recognition of this is deeply appreciated. Your recommendation means a great deal to us, and we're grateful for your continued support. Thank you for your thoughtful feedback!


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Review from Paula N (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the services my father receives, the staff are always helpful and polite and tend to all the needs that arise, my father says he loves all the staff which is great for the family to hear. I would recommend Portland House to anyone looking for a care home.

Reply from Lara Howitt, Office Associate at Portland House

Thank you so much for taking the time to write such a lovely review about our services. We are delighted to know that your father is getting on well with our staff and has kind words to say about them.
Your recommendation and satisfaction with our services mean a great deal to us. We appreciate your support and will continue to strive in providing the best care possible.


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Review from Angela W (Granddaughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Portland House have been very caring towards Nana and were extremely patient with her.
Nana passed away recently and we were happy that Portland were able to care for her without the stresses of her having to be admitted to hospital. She went very peacefully and had enjoyed a very long,
healthy life (95 years old).
Thank you everyone - and as Nana would say - Night Night, Duckie.

Reply from Lara Howitt, Office Associate at Portland House

Thank you so much for your kind words about our staff and the care they provide. We deeply appreciate your recognition of their hard work and dedication. It is our utmost priority to ensure that our residents receive the best care possible.
We are truly sorry to hear about the passing of your nana, and our hearts go out to you and your family during this difficult time. We're glad to know that her final days were peaceful and that Portland House could provide some comfort and ease any stress surrounding her care.


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Review from Nikki B (Granddaughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our queen had the best care from such wonderful caring people. She loved all of the staff as if they were family. Special thanks from all of us to the team, she thought the world of you all.

Reply from Jordan Simpson, Office Associate at Portland House

Thank you so much for such lovely words in regards to our staff, it was a pleasure to take care of your grandmother. We really appreciate all you have said and will be sure to pass this along.


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Review from Trish J (Daughter of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Portland House for 5 years. When she came, she was very independent and active, although showing the first signs of dementia. She now needs 24/7 total care. I can’t praise the home more highly, from the carers to the assistant and home manager. I have witnessed such care and fondness.
Any problems and concerns are dealt with quickly and efficiently. I have felt supported at difficult times and welcomed in at any time.
Mum isn’t aware of very much but always seems settled and comfortable.

Reply from Lara Howitt, Office Associate at Portland House

We are so glad you have been so happy with the care your mother received and that you have such lovely feedback for the staff. Your kind words mean a lot to everyone and we wish you and your mother all the best.


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Review from Carla B (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is always treated with extreme kindness and enjoys all activities and outings. Being in Portland House enables her to enjoy a better quality of life and she is always treated with respect.

Reply from Lara Howitt, Office Associate at Portland House

Dear Carla,
Thank you so much for such positive feedback! We are so grateful for your kind words in regard to our staff, activities and outings. We are so honoured to take care of your mother and glad you are seeing her have a better quality of life, that is all we hope for with all of our residents.


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Review from P M (Son of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care home, but unfortunately, it couldn't meet my mum's needs. The rooms are OK but some with no windows and could do with updating the decor. The staff are nice and really helpful. Overall a lovely place, but not enough mental stimulation for my mum.

Reply from Lara Howitt, Office Associate at Portland House

Dear P M, thank you for taking the time to submit a review for us. We really appreciate the positive feedback you've made about our staff being kind and helpful. It is unfortunate that we were unable to meet your mum's needs however we are pleased you were happy with our care home overall.


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Review from A B (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is settled and happy, he likes the staff and he enjoys having conversations with them. For me, it is peace of mind knowing he is looked after and safe. I appreciate the staff keeping me informed, especially letting me know of any problems with his health.

Reply from Lara Howitt, Office Associate at Portland House

Thank you so much for your kind words! We are so glad your father has settled in so well with us. We really appreciate the positive feedback you have for our staff and their promptness keeping you informed, I will be sure to pass this along to our team and share your appreciation.


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Review from Jackie M (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I know my mom is well cared for. The staff are caring and support me as well as my mom and the home has a nice atmosphere. The staff do everything to make my mom's meals more appealing for her and respect her wishes.

Reply from Jordan Simpson, Office Associate at Portland House

Thank you for the lovely words Jackie! It's an absolute pleasure to care for your mum at Portland House and we feel honoured to have been chosen for this. I will pass on your kind words to the team at Portland House.


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Review from Josy J (Day Care) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a very dedicated service, that provides absolutely excellent care to the residents and the staff are very professional and dedicated in care providing. Management always looks into each matter to get the professional standards up to date.

Reply from Jordan Simpson, Office Associate at Portland House

Dear Josy. Thank you for reviewing Portland House and for your kind words recognising the hard work our team does. We are glad to hear that you are extremely happy with the care being received at Portland House. Thank you again for taking the time to write us your review. Your kind words will be shared with the care team.


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Review from Garry C (Son of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Portland house is a godsend! It was pointed out to me that on the 26th of June 2022 my dad will have been a resident for 12 months. During this time the care my dad has received has been first class! The staff are very friendly and the communication has been brilliant! I would highly recommend to anybody
that finds themselves in the unfortunate position of putting a loved one in to care.

Reply from Jordan Simpson, Office Associate at Portland House

Thank you for reviewing Portland House House and for your kind words recognising the hard work our team does. We are glad to hear that you are extremely happy with the care your dad is receiving at Portland House. Thank you again for taking the time to write us your review. Your kind words will be shared with Rachel and the team.


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Review from S R (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very satisfied with the level of care and attention to needs - particularly during the pandemic. We have been kept up to date with constantly changing policies but have still been welcome visitors. My dad has been very well and stable and Covid- free, which I am very grateful for. I look
forward to normal service being resumed as soon as is safe.

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Review from Jude (Niece of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff I have come into contact with, either by phone or in person, are always polite and friendly and go out of their way to help you. The Manager and staff are understanding, have empathy and will keep you informed regarding your loved ones.

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Review from Suzanne K (Wife of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for nearly 5 months now and I can honestly say the difference in his demeanour is all down to the wonderful staff and manager. Nothing is ever too difficult for them, contact is constant and I can sleep at night knowing he is getting the best and most loving care from
them all. I wish we could put a photo on to show how he looks now compared to where he was before, and it’s all down to everyone at Portland House. I am so grateful for all that they do. Thank you!

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Review from Dawn W (Daughter of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say a huge thank you to the team at Portland House, they have gone above and beyond in the care for my mum to keep her safe throughout the covid pandemic, no matter what challenges they face, nothing is ever too much trouble. I feel so reassured that my mum is in very good hands. A particular
mention to the manager and mum's carers. You are all amazing, thank you.

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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Portland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.661 for Portland House is calculated as follows: ( (79 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Portland House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Leanne

Leanne Bryson Frank

Job Title: Registered Manager

Joined: 2023

Leanne is a fabulous manager; diligent, organised and always up for a challenge. She always goes the extra mile for her residents and has worked hard to get involved in her community, forming excellent relationships with everyone she works with. She loves to spend time with her residents and when she is not at work, with her family and friends.


Family is very important to Leanne and she brings this value to the wonderful home she has created at Portland.


Rita

Rita Hutton

Job Title: Deputy Manager

Joined: 2023

Has recently been promoted from senior care team leader to Deputy Manager at Portland House, for her unwavering dedication and hard work. We are very excited to see Rita continue to thrive in her new position.


Frequently Asked Questions about Portland House

What types of Care is Portland House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Portland House provide?

Palliative Care, Day Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Portland House have?

There are 13 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Portland House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Portland House to the centre of Leicester?

4.0 mile(s) as the crow flies, distance by road may be significantly further.