Portland House

Portland Road, Kirby Muxloe, Leicester LE9 2EH
Submit a Review
9.7 56 Reviews
  • Portland House, Leicester
Portland House has been a proud part of the community since 1987, offering care in a beautifully preserved Victorian building rich in history and charm. The home boasts large, character-filled rooms and a warm, family atmosphere that ensures every resident feels at ease.

The dedicated team at Portland House provides 24/7 care tailored to each resident's needs, always prioritising their comfort, dignity, and well-being. Residents enjoy home-cooked meals prepared with care, designed to promote health and happiness. A full calendar of engaging activities encourages participation, creativity, and a sense of community.

The home’s ‘Good’ CQC (February 2022) rating reflects its dedication to delivering the highest standards of care. With accessible gardens and welcoming communal areas, Portland House provides a secure and nurturing environment where residents and their families feel supported and reassured.

Show Portland House on the Map

Care Provided by Portland House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Leanne Bryson-Franks (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (13)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2025

Funding & Fees Guide for Portland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,175
    • Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Residential Care from £1,175
    • RESPITE Self-Funded Residential Dementia Care from £1,175
  • (these prices are only a guideline, please contact Portland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Portland House, visiting hours are flexible and available seven days a week. The home encourage relatives, friends, and other visitors to spend meaningful time at the facility and participate in day-to-day activities, aligning with the preferences of both residents and guests. To ensure a peaceful dining experience for loved ones and others, the home kindly request that visitors avoid visiting during meal times, a practice they refer to as 'protected meal times'.


  • Parking

  • On site car parking space is available for residents and their loved ones when visiting.


Portland House Reviews (56)

Total of 56, showing 21-40
9.7

Portland House has a Review Score of 9.7 (9.661) out of 10, based on 10 reviews in the last 2 years. Over all time Portland House has 56 reviews.

Overall Experience

  • 41
  • 13
  • 2
  • 0
  • 0

Date Published

56
5
6
10
46

Review from Viv S (Niece of Resident) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and patient with all the residents. Updates are regularly received on the situation at the home and Covid tests carried out. I am consulted and kept informed of my Uncle's condition in conjunction with advice from his GP. The care home has managed the pandemic well and whilst it has
been difficult with visiting restrictions, they work hard to deal with the situation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenna A (Stepdaughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad, who has Alzheimer’s, has recently become a resident at Portland House and it’s been nothing but amazing from the first time we made contact.
I can’t thank them all enough for how easy they made the whole process of moving my stepdad from one home to another, nothing was ever to much trouble.
Any questions we had were always answered in great detail, their professionalism is outstanding, along with the level of care and respect for both the residents and the families involved. I finally feel confident, and totally at ease knowing that my stepdad will be cared for to a very high standard, by an amazing team, with great experience, passion for the job, and who genuinely care. A team that will love, respect and care for him like he was part of their own family. From the bottom of mine and my family’s hearts - thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L R (Daughter of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very reassuring throughout this unusual period of time to have the team at Portland House looking after my Dad. I have complete trust in the team and find that the communication is really good under very trying circumstances.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charlotte G (Granddaughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked after Gramps for six years until his dementia took proper hold of him. It was never our plan for him to go into care, but we couldn't manage at home any more. You all made it so much easier for us with being so kind to us and Gramps.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H G (Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I do not use a diary, so all I can say it was a pleasure.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona S (Daughter of Resident) published on 27 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and welcoming to visitors. Residents are treated with dignity and respect and usually the staff have a good sense of humour which is much appreciated as it makes life more ”home like” rather than institutionalised. When entertainment is provided it is often of a good quality
but I realise that residents will all have different needs so will not enjoy everything that is offered.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan M (Son of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The biggest and best asset of Portland House is its staff, who are all genuinely caring and friendly people and mostly long-time employees. This combined with the homely (recently redecorated) older style interior, make my dads life there a happy one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Daughter of Resident) published on 4 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After recent major refurb this beautiful old building is now a modern, clean, up to date, inviting care home, with daily activities, quality home cooked hot meals, friendly atmosphere with a real home from home feel.
Our lovely mum is now a permanent resident after having a successful week of respite.
Mum has advanced dementia so her care is crucial to us as a family.
Two of Portlands highly trained members of staff recently saved Mum's life when she stopped breathing. Without any hesitation whatsoever these two wonderful ladies jumped into action and gave mum another chance in life.
Thank you so very much to the two members of staff that day, not forgetting all the other dedicated individuals for their endless hard work whilst caring and looking after our mum on a daily basis. You are all so very professional, giving your absolute best every day.
The patience you ALL have is unbelievable and amazes my family and me all the time.
So thank you from the bottom of our hearts, we are so very grateful to you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen A (Niece of Resident) published on 23 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Portland House offers excellent value for money. It provides wonderful care for my uncle and he is extremely happy there. The staff are all professional, helpful, friendly and approachable.


My uncle’s room and is homely, comfortable, bright and clean and he can move freely between there and

the newly decorated communal area, with help always available should he require it. He has settled very well and made some new friends.


We truly enjoy visiting him at Portland House and are reassured that this is where his needs are met, he is safe, cared for and cared about.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frankie J (Friend of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. My friend is happy and well cared for at Portland House! The staff are welcoming and friendly whenever I visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Daughter of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Expensive, overpriced accommodation.
Bedroom shabby, in need of decoration.
The care staff, however, are caring, pleasant and helpful. They work hard and make an effort with the residents, meaning they are well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian M (Son-in-law of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Made to feel welcome on visiting, were informed re the resident's needs e.g. toothpaste/cash etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Laura L (Friend of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home provides exceptional care, it feels like a home away from home whenever I go to visit. The place is run like a well-oiled machine and the staff are so welcoming and attentive to the residents. What strikes me most is the sense of family and community between both those who stay and those
who work there.


Every time I go to visit I come away feeling happy and secure in the knowledge that my friend is being so exceptionally well taken care of. I couldn’t recommend more highly and the setting is also just lovely.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah (Friend of Resident) published on 22 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Portland House is an amazing place for your loved one to live, whether it be for respite or for long term arrangements. The staff are friendly, professional and obviously really care about the well-being of the residents. The daily activities are brilliant, whether it be something as small as playing
catch in the lounge, a singalong or nail painting, to the fantastic shows that the staff put on for the residents throughout the year too - Christmas is especially good! It is a safe environment, clean and probably one of the best facilities that I have ever stepped foot in. I wouldn't even hesitate were I to require care for anybody else that I know to direct them to Portland.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennie A (Friend of Resident) published on 22 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to visit my friend on a number of occasions and have always been overwhelmed with how beautiful the facility is, as well as how warm and welcoming the staff are.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen L (Friend of Resident) published on 22 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with the individualised care given at Portland House. While visiting my friend I can see she receives one on one care that caters for her needs and likes, she is much happier than I have seen her in a long time. The activities I have witnessed are focused on like-minded residents to
get the maximum benefit, they are also varied, which I was very impressed by. I would not hesitate to recommend Portland House and every member of staff there, they really do go above and beyond to make you feel welcome and it's obvious that they genuinely care about the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephanie (Friend of Resident) published on 22 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Portland House offers exceptional quality accommodation and facilities for residents. The kind, friendly staff are inclusive to all and assist residents to improve quality of life whilst maintaining personal dignity at all times. The stunning period home provides an ideal environment to remain socially
active and residents can often be found smiling and chatting together in the communal lounge. The meals provided are nutritious and healthy, with plenty of tea and cake available. Portland House is situated in a beautiful environment within a safe and secure community. It is immaculately clean! The senior management are intimately involved with the provision of services and care to maintain the highest standards. Private car parking is available for visitors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michelle (Friend of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a nice home! My friend seemed happy and content at Portland House. I received a warm welcome on my visit and the home appeared clean and tidy. The staff were happy, helpful and bubbly with lots of smiling residents!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Neil (Relative of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partners grandmother and my own grandmother have both had such positive experiences from Portland House. The care is outstanding - like a home from home. There is tea and homemade cake on demand and nothing is ever too much trouble for the staff. Warm and welcoming, I have no hesitation in recommending
Portland House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane F (Daughter of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Portland House for three weeks respite care and had an amazing experience for her first time in care. My Mum was welcomed with big smiles and my Mum felt at home very quickly. Her needs where met to a very high standard. My Mum is looking forward to her next visit to Portland House
and misses the kind and caring staff. Mum enjoyed her daily activities, making new friends and the good food offered throughout the day. Thank you to all at Portland House, my Mum has gone home looking healthy and happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Portland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.661 for Portland House is calculated as follows: ( (79 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Portland House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Leanne

Leanne Bryson Frank

Job Title: Registered Manager

Joined: 2023

Leanne is a fabulous manager; diligent, organised and always up for a challenge. She always goes the extra mile for her residents and has worked hard to get involved in her community, forming excellent relationships with everyone she works with. She loves to spend time with her residents and when she is not at work, with her family and friends.


Family is very important to Leanne and she brings this value to the wonderful home she has created at Portland.


Rita

Rita Hutton

Job Title: Deputy Manager

Joined: 2023

Has recently been promoted from senior care team leader to Deputy Manager at Portland House, for her unwavering dedication and hard work. We are very excited to see Rita continue to thrive in her new position.