Portland House

Portland Road, Kirby Muxloe, Leicester LE9 2EH
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9.7 56 Reviews
  • Portland House, Leicester
Portland House has been a proud part of the community since 1987, offering care in a beautifully preserved Victorian building rich in history and charm. The home boasts large, character-filled rooms and a warm, family atmosphere that ensures every resident feels at ease.

The dedicated team at Portland House provides 24/7 care tailored to each resident's needs, always prioritising their comfort, dignity, and well-being. Residents enjoy home-cooked meals prepared with care, designed to promote health and happiness. A full calendar of engaging activities encourages participation, creativity, and a sense of community.

The home’s ‘Good’ CQC (February 2022) rating reflects its dedication to delivering the highest standards of care. With accessible gardens and welcoming communal areas, Portland House provides a secure and nurturing environment where residents and their families feel supported and reassured.

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Care Provided by Portland House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Leanne Bryson-Franks (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (13)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2025

Funding & Fees Guide for Portland House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,175
    • Self-Funded Residential Dementia Care from £1,175
    • RESPITE Self-Funded Residential Care from £1,175
    • RESPITE Self-Funded Residential Dementia Care from £1,175
  • (these prices are only a guideline, please contact Portland House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At Portland House, visiting hours are flexible and available seven days a week. The home encourage relatives, friends, and other visitors to spend meaningful time at the facility and participate in day-to-day activities, aligning with the preferences of both residents and guests. To ensure a peaceful dining experience for loved ones and others, the home kindly request that visitors avoid visiting during meal times, a practice they refer to as 'protected meal times'.


  • Parking

  • On site car parking space is available for residents and their loved ones when visiting.


Portland House Reviews (56)

Total of 56, showing 41-56
9.7

Portland House has a Review Score of 9.7 (9.661) out of 10, based on 10 reviews in the last 2 years. Over all time Portland House has 56 reviews.

Overall Experience

  • 41
  • 13
  • 2
  • 0
  • 0

Date Published

56
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46

Review from Amy (Granddaughter of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing Care Home. Professional, warm staff who genuinely care for all residents and their happiness! Extremely well managed with fantastic facilities and activity opportunities for residents. Resident family members also made to feel so welcome and a part of the home.

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Review from Claire W (Granddaughter of Resident) published on 31 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Portland House. The care my relative received was to the highest standard, the staff and management were so helpful and caring. They always respected my relative's wishes and ensured she had the best quality of life, right to the end. They are like an extended family and I had no concerns
about the care. The home is friendly, warm and welcoming, like home from home. I would highly recommend.

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Review from Chris D (Son of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without doubt a wonderful caring home. My father chose Portland House for his final years because of the village connection and the smaller, more personal set up.
Over almost 5 years, the staff have become friends not just carers. They have always treated my father with great care, consideration and
like a long lost 'Dad'.
As relatives, both myself and my brothers have always been made welcome.
The care given in the last 2 weeks of my fathers life was way above the call of duty.
Thank you all so much.

Reply from Katie, Director at Portland House

Dear Chris, On behalf of the carers at Portland House Care Home, Leicester, I would like to say thank you for the appreciation and review. It has been a pleasure caring for Dad and working with you to make sure we understood and met his needs all the time.


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Review from Charlotte (Regular Volunteer) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Portland House is a welcoming, safe and loving home with the staff that love what they do. There are a lot of activities for the residents to get involved with during the day such as knitting, arts and crafts, in chair exercises, etc. At Portland House, it’s more just like one big family where staff
and residents have a close bond. Residents are always up for a chat and the stories they share are fascinating. I have loved my time volunteering here. Can’t recommend this care home enough!!

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Review from Ros K (Daughter of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Kind, considerate staff who look after the needs of the residents and their families also. Residents are treated as individuals.
The home is welcoming.
I cannot speak highly enough of the love and care given to my mother.

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Review from Mark C (Son of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always willing and very helpful.
Relatively new management so cannot comment but upgrade works appear not to be a problem as mother recently had a new bathroom floor/suite.

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Review from Andrew D (Son of Resident) published on 29 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a really welcoming feel with the staff making everyone feel very comfortable, it feels like home, not a home. I would certainly recommend this home to anyone looking for a loved one to live, the one problem is that it is very popular so, therefore, difficult to get a place.
It was voted
Care Home of the Year in 2015.

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Review from R K (Son-in-law of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Portland House on a Sunday lunch time surprise visit, and were welcomed with a pot of coffee and a really warm welcome from the owner. My mother-in-law has spent two and a half years there and we couldn't be happier with how she has been cared for. It's just like home for her and everyone is
really loving to her. They also cared for my father-in-law during his last few weeks and were again faultless in their care and commitment. You couldn't find a better place to be in old age.

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Review from Isabel G (Daughter of Resident) published on 11 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always has a good welcoming atmosphere, never smells unpleasant. Visitors made welcome including refreshments, can always talk about concerns immediately. The staff get on very well and there is always cheerful banter going on. Mum's meal requests are always met and they make an effort to get her favourite
things in. Ample activities and outings. Very good service for seeing a doctor when she is ill. The bedrooms are always clean and tidy. Mum would say they are always there when needed and they are all very kind to her.

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Review from Charlie S (Son of Resident) published on 12 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lives at Portland House and has been a resident there for almost 2 years. I was recommended this home by a friend of mine and as we live nearby it was convenient. I rang and spoke to someone who said I was more than welcome to come round and have a look when I liked. No appointment was needed
which was great and suited by busy schedule better! My first impression of the home was that it was welcoming. The staff's approach appears honest and caring towards everyone in the home. I could see everyone in the home was dressed well and smiling which meant they where all well looked after. Two years on, I am happy with one of the toughest decisions I had to make and I can say no one can ever go wrong by choosing Portland House. The staff continue to impress me and my family on how well they have managed to look after my mother.

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Review from Michael K (Son of Resident) published on 9 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst searching for a home for my stepfather, we heard about Portland House through a friend. We arranged an appointment and the minute we walked in there was an air of friendliness, capability, professionalism and security about the place. All questions were answered with a degree of honesty and knowledge.
My stepfather is frail and has certain problems which are dealt with, with care and sympathy. The staff have time to listen to him and always seems to be popping in to his room for a quick chat. When we leave after a visit we have no trepidations at all. I hope it is around if I need one!

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Review from Lesley H (Daughter-in-law of Resident) published on 8 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad feels really comfortable at Portland. He knows he is well looked after and always has company. My only "complaint" is that laundry is not always folded and put away properly. Socks often go missing but they are really difficult to name! It is a very minor complaint compared to the contentment which
dad experiences while living there.

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Review from Peter W (Son of Resident) published on 8 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was in Portland House for two years. My mother is now there, the home is a wonderful place. The residents always come first. All the staff and owners are very helpful with anything my mother needs, nothing is too small. We are made welcome anytime of the day and the owners are available
for anything we need to know or discuss. Portland House put on many activities to keep residents occupied and happy, trips out, gardening, indoor games, entertainment and music. Portland House has a very happy atmosphere.

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Review from Jean W (Daughter of Resident) published on 8 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a guest of Portland House, she was very well looked after until she passed away, now my mother-in-law is there and really happy. She is really looked after and nothing is too much trouble for the staff. The meals are excellent and are a highlight of her day.

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Review from Alan H (Son of Resident) published on 7 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel dad is extremely well looked after and he is always treated with respect. He is very happy at Portland House and is made to feel to be a part of a loving family. I can visit as often as I like at any time and am always personally welcomed. There is good communication, both written and by phone
whenever necessary. The only slight grumble is that there is insufficient care in the handling and distribution of laundry. However, overall, I am very pleased with Portland House.

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Review from Sue P (Daughter of Resident) published on 5 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is a resident and has been here for nearly 3 years, she is very happy here and is well cared for. The food is good and I always get a warm and friendly welcome and always get offered tea, coffee etc. I can come any time of day. I would recommend this home to anyone, as it is like home from home
and all staff are very caring and sympathetic to residents always.

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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Portland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.661 for Portland House is calculated as follows: ( (79 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 118 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Portland House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (2)

Leanne

Leanne Bryson Frank

Job Title: Registered Manager

Joined: 2023

Leanne is a fabulous manager; diligent, organised and always up for a challenge. She always goes the extra mile for her residents and has worked hard to get involved in her community, forming excellent relationships with everyone she works with. She loves to spend time with her residents and when she is not at work, with her family and friends.


Family is very important to Leanne and she brings this value to the wonderful home she has created at Portland.


Rita

Rita Hutton

Job Title: Deputy Manager

Joined: 2023

Has recently been promoted from senior care team leader to Deputy Manager at Portland House, for her unwavering dedication and hard work. We are very excited to see Rita continue to thrive in her new position.