Ashford House

34/36 Station Road, Rearsby, Leicester LE7 4YY
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8.4 8 Reviews
  • Ashford House, Leicester
Ashford House offers residential care for up to 27 residents. The home is located on a residential street in the leafy village of Rearsby, just on the outskirts of Leicester.

The home has 27 single rooms and 1 room available for a couple to reside together. Each room is pleasantly decorated, and residents are encouraged to make themselves at home by bringing their own belongings, although everything will be provided. There are areas within the home for residents to relax and socialise, as well as enjoy some quiet time if they would prefer. There is a car park on site, making visits for loved ones hassle-free.

The team are able to provide care for a wide variety of needs including Alzheimer's, dementia, cancer, Parkinson's, challenging behaviours and mental health conditions. All care is personalised to ensure that the individual requirements of each resident can be met.

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Care Provided by Ashford House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Natasha Cunningham (Manager)
  • Admission Criteria
    • Over 55 years of age
    • Ages 60+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashford House Reviews (8)

8.4

Ashford House has a Review Score of 8.4 (8.370) out of 10, based on 5 reviews in the last 2 years. Over all time Ashford House has 8 reviews.

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  • 5
  • 2
  • 1
  • 0
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Review from G C (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am filling this form in on behalf of my Mother. In general, I find that she is well-looked after and seems content. Activities seem to be quite wide ranging although Mum does not usually want to take part in them.

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Review from G L (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home seems to be very well run. The manager is very supportive and helps my Father with any problems or worries he has. The staff seem caring and efficient.

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Review from C D (Daughter of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum was supposed to be at the home for 1-2 weeks but ended up being there for 7 weeks. Mum is a very talkative person but unfortunately, she was not able to converse with many residents. Being in a home is a big transition for Mum so it was a struggle for her to settle in. The staff were very patient
with her so thank you.

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Review from J H (Son of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and management have made my mother feel welcome, at home, secure and comfortable.

Reply from Natasha Cunningham, Registered Manager at Ashford House

Thank you for your kind feedback about Ashford House.


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Review from Alison S (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just had two weeks of respite care at Ashford House. The staff are extremely caring and the personal care has been of a high standard. My father has enjoyed sitting in the sunshine in the garden. He had a lovely bright and spacious room. We would definitely go back to Ashford House if
my father needs more care in the future.

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Review from Anne B (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashford House is in a lovely area with a garden. When it was nice (previous month) we sat outside in the garden and it was lovely. Mum's previous home has no garden and she loved looking at the trees and hearing the birds, Mum seems very happy and every time we come she is better and happy. The staff
are all lovely, she loved the cupcake making.

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Review from Helen K (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Ashford House in September. I have been very impressed with all the staff and the cleanliness of the home. My mum is settling in well. A health issue was promptly spotted and dealt with. I feel that Mum is being very well looked after which is very comforting to me.

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Review from C G (Husband of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife of sixty-six years of marriage has now been in Ashford House Care Home (formal Rearsby Care Home) for five and a half years. She is being looked after by the caring staff. As a family of myself and our three children, we look on the positive side. She is warm, clean and happy in a very caring
home. Thank you.

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Current Review Score: 8.4 (8.370)

Overview of Review Score

The Review Score of 8.4 (8.370) out of 10 for Ashford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.254 for Ashford House is calculated as follows: ( (23 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 59 Ratings = 4.254

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.116 Points relating to the number of positive Reviews for Ashford House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 4 Positive Reviews ÷ 5.4 = 0.741

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Ashford House

What types of Care is Ashford House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashford House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Ashford House have?

There are 25 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ashford House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ashford House to the centre of Leicester?

7.7 mile(s) as the crow flies, distance by road may be significantly further.