The Rowans Care Home

Owen Street, Coalville LE67 3DA
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9.6 65 Reviews
  • The Rowans Care Home, Coalville
Set in the centre of Coalville, on the outskirts of Charnwood Forest in Leicestershire, The Rowans Care Home provides personalised residential and residential dementia care to older people.

With kindness at the centre of their ethos, the team at The Rowans take the time to learn about each resident’s individual hobbies and interests, ensuring that every aspect of provision is catered to people as individuals. From a varied activities programme to a range of opportunities to get out and about in the local area, residents at The Rowans benefit from an engaging lifestyle filled with things they love to do.

Inside, the home boasts a comfortable and homely setting that has been designed to ensure residents feel calm and relaxed. With a choice of five sitting rooms and two dining rooms as well as a hairdressing salon and dedicated activities room, there is always space to enjoy the quieter moments or spend time in the company of other residents or loved ones.

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Care Provided by The Rowans Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anne Upton (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Rowans Care Home Reviews (65)

Total of 65, showing 1-20
9.6

The Rowans Care Home has a Review Score of 9.6 (9.551) out of 10, based on 15 reviews in the last 2 years. Over all time The Rowans Care Home has 65 reviews.

Overall Experience

  • 35
  • 24
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Date Published

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Review from Dean S (Son of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Dad arrived at Rowans Care Home, it was clear that he was in wonderful hands. Our entire family is truly grateful for the wonderful care and support he received during his five-month stay, especially after his hospital visit following a fall.


The staff at Rowans are not only professional

but also incredibly warm and friendly. They created a nurturing environment that made a significant difference in Dad's well-being. It was heart-warming to witness the genuine affection and attention he received from everyone there.


While the only reason for moving Dad was the distance from our family, the farewell he received was nothing short of amazing. It was an emotional send-off that brought tears to my eyes, clearly reflecting the strong bonds he had built with the staff.


We cannot thank you enough for the love and care you provided to Dad. It brought us peace of mind knowing he was so well looked after. You all made a lasting impact on his life and ours.


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Review from Janine A (Daughter of Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the Rowans for a few years now. Having been accepted there due to declining health, it couldn't have come at a better time for her.
Mum is looked after which gives us the peace of mind that if anything was to happen She would be cared for immediately. All of the staff are wonderful,
including the manager. Not only are they happy they can't do enough for Mum and us as a family. They are always happy to see us and often have a chat with us about all sorts they become part of your family as well. They work hard and yes they sometimes say they are tired but that doesn't stop them from doing a job thanklessly. The home is clean and tidy and you are made to feel welcome. If we have a problem or issue they are always there willing to help in any way they can and if they cannot do it immediately they will get it sorted.
Can't praise them enough.

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Review from Helen J (Niece of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt went into The Rowans to be near us after the death of her husband. She was only there for ten weeks before her death. In her time there all I can say is all the staff were wonderful to her and her family. She had slight dementia and was treated with respect, love and care and not spoken down
to. Four members of staff were wonderful keeping us well informed of her health condition. Updating us when a paramedic or when the doctor had been. All rooms have been decorated and refurnished to a high standard. All areas were spotless and clean. My aunt was always clean and well-dressed when we visited her. A member of staff came up often to encourage her to take part in events but she wasn't up to it. She was really good with my aunt, always cheery with her and would have a chat even though my aunt didn't participate in any entertainment. My brother and I were so happy we chose The Rowans because the staff gave us peace of mind leaving her with them knowing she would be well cared for.

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Review from Julie W (Daughter-in-law of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent the last 8 months of her life being well cared for in the care home. She was treated with respect and her hygiene was always good. The morning of her passing was handled so respectfully, from the phone call alerting us right through to her being taken to the funeral director.
We could not wish for better treatment by all the staff concerned, they were wonderful! I can't speak highly enough of them. They now do a fabulous job of caring for my father-in-law.

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Review from Michael C (Son of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Big mistake putting my mother into this care home, her condition went downhill faster than a runaway train.
So many staff are not properly trained. Rooms are small with no bathroom. Meals were not that good, no regular kitchen staff. Poorly managed.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Rowans Care Home

Thank you for your review, we are sorry that you had cause to write a negative response. The Rowans is a Residential Care Home, and regular reviews of residents are undertaken. This is to ensure that the team can meet the needs of the residents who live at the Rowans, the Home has currently undergone a refurbishment programme and appointed a new team within the kitchen, colleagues in the Home undergo regular training, from external providers and from HC-One. If you would like to discuss the review in more detail, please do not hesitate to contact the Home direct.


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Review from A W (Son of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was discharged from hospital to the care home in November 2020 and passed away on the 6th of March 2024.
The staff were caring and attentive during this time. Always helpful, nothing was ever too much trouble given the circumstances.
Thank you to the staff at The Rowans for your love and care.

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Review from Sue M (Private Carer of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit an elderly gentleman with late stages of dementia who was moved to The Rowans Care Home from another Care Home. He can be difficult to manage with personal care but the staff are amazing with him and treat him with respect and dignity. His speech and interaction are so much better at The Rowans,
the staff always chat to the residents when walking past or helping them. The meals are lovely and plentiful with a choice, staff always going around with tea and biscuits. The rooms and communal areas always clean.
Would definitely recommend The Rowans, staff work hard and lovely. Well done!

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Review from Kate J (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in the home for over three years. The care she received was superb, especially at the end. We were always welcomed too. Her dietary needs were catered for, the building was clean and staff members were caring and good-mannered. Thank you.

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Review from Rosemary K (Wife of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am a visitor of The Rowans Care Home, I come to see my partner often. Recently I broke my wrist and since then the staff have been fantastic to me, but they always have been. I feel very welcome when visiting.

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Review from J S (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Rowans nearly one year. The care home is absolutely brilliant. The staff are amazing, they are so good with Mum. They look after her needs, Mum has lovely meals. The carer is so kind to Mum, she is like our family now. The Rowans is like home from home.

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Review from Diedre D (Friend of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting a friend for a few months. I find it a very pleasant experience as the staff are friendly, welcoming and helpful. Cannot comment on value for money as I am not aware of the cost of the residency. It seems to be a very good home from my experience when visiting my friend.

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Review from B C (Sister of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Rowans Care Home is a welcoming, friendly care home. The staff should be proud of the way they care for their residents. They are very attentive, hardworking and dedicated in the way they work to ensure all residents' needs are met. Our sister has been a resident since August 2022, since our mother
passed away, who she had loved with all her life. It was very upsetting and difficult for her and the family to find a residential place to suit her needs. The Rowans has done this above and beyond! They are very supportive and encourage her in every way. This is due to their dedication towards our sister who is now very content. As a family, we hold The Rowans staff in high esteem. All of the staff should be very proud of their continuing care they provide for all of the residents.

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Review from Rosemary S (Wife of Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been with you since July and I can see a difference in him already. The staff are very caring and look after the residents very, very well. He was previously in a private care home but seems much more comfortable with yourself.

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Review from K M (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at the Rowans have always been very caring friendly and helpful since my mother moved in December 2022. I did have some concerns about the management. However, management has changed and I am delighted to have seen improvements in such a short space of time. The biggest is the introduction
of a key worker system which has worked in social care for many years. I know it is a great benefit to the people supported. I look forward to seeing more improvements under the guidance of the excellent new manager.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Rowans Care Home

Thank you for your lovely comment. It is a pleasure to be the registered manager of The Rowans. You are correct in your comments, they are a kind friendly caring group of professionals who want the best for the people they care for. Watch this space – The Rowans has so much more to offer!


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Review from L H (Niece of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was at the Rowens for over 2.5 years with dementia. I was a frequent visitor. It's a very homely, clean and spacious place and the meals were varied and tasty. All the staff went over and above their duties to give excellent care and support while maintaining my auntie's independence for as
long as possible. The staff are very professional, caring compassionate and loving. There was regular entertainment and activities. Communication was good. I will be forever grateful for the kindness and love shown to my auntie, and the support and care I was given. I had peace of mind knowing she was well cared for not only physically but mentally and emotionally too. If you find yourself in the terrifying position of needing care for your loved one then I highly recommend the Rowens. I’m not one for reviews normally but I witnessed on a regular basis the care, hard work and dedication to enhance the lives of not only my aunties but other residents and it needed acknowledgement and many thanks!

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Review from Rosie C (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into The Rowans Care Home in February 2022 following a series of falls. The staff at The Rowans were very helpful in trying to make her feel at home, filling hot water bottle for her at night which was important to her comfort, getting new carpet and heater in her room. Mum thought the
food at the home was good. Mum had an ensuite room which she was very happy with.
My brother and I were not local so phone communication was important and staff were always happy to take the phone handset to her.
Staff looked after Mum well with frequent checks as she continued to have falls. In September Mum had a fall and broke her hip and she deteriorated physically and mentally after this. Staff did everything to make Mum comfortable and worked well with medical staff and daily nurse visits. They kept us well informed by phone and email.
Mum died in December, staff had alerted us and we were able to be there. The staff were very sensitive and caring both to Mum and to us.

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Review from P M (Wife of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well pleased with the help and attention my husband gets. Satisfaction on all levels. Thank you all very much.

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Review from Carol S (Relative of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant.
Nothing is too much trouble.
Comforting to know they are safe.

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Review from Sandra S (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought the staff at this care home have been very polite and caring and I have been very happy at the care they have given my mother during the seventeen months she has resided at the home.

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Review from C H (Daughter of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was there for four weeks.
She was looked after well.
The staff were excellent.

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Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for The Rowans Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.551 for The Rowans Care Home is calculated as follows: ( (118 Excellents x 5) + (39 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 176 Ratings = 4.551

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Rowans Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Frequently Asked Questions about The Rowans Care Home

What types of Care is The Rowans Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Rowans Care Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Rowans Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at The Rowans Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Rowans Care Home to the centre of Coalville?

0.3 mile(s) as the crow flies, distance by road may be significantly further.