Review from Lynn B (Daughter of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience

We can really write anything about the review as of covid. But when we have been to see Mum, all precautions were done to the letter. The staff have always helped with feedback on how Mum is.

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Review from Mark B (Son of Resident) published on 17 February 2021
Submitted via Postal Card • Report

Overall Experience

Great staff awareness of my mother health and general condition. She is treated with respect but handled firmly where necessary. I have kept in touch by telephone, and all care professionals that answered has good knowledge of my mum.

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Review from Diana H (Niece of Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience

From the beginning, I knew this was the right place for my aunt. Due to the virus situation, at 99 years of age, she was scared and unsecured after being in two hospitals with a fractured spine, and then the home. However, they were so kind and understanding at The Rowans. With no visiting it was difficult,

but she settled down very quickly, nothing was any trouble. She was that comfortable that she thought she was staying in a hotel. Right up to her passing, they were a blessing.

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Review from Susan H (Daughter of Resident) published on 12 February 2021
Submitted via Postal Card • Report

Overall Experience

Having the pressure taken off - knowing Mum is cared for, warm, fed and generally all-round needs cared for.

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Review from L W (Daughter of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience

Compassionate staff towards both my mum and myself. Nothing is too much trouble.

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Review from Janet C (Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience

I found the home clean and friendly. The meals were of good quality and fulfilling. Puddings were delightful and tasty. Plenty of cups of tea and juice to drink.
Comfortable beds and clothes washed and laundered on request. I've made plenty of friends. Helped with a little gardening but long for the

day when I may go home.

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Review from Lisa D (Wife of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience

Communication and atmosphere is open and relaxed.
My husband is relatively young so needs to be able to roam. He was given the opportunity and space for this. Thank you.

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Review from H S (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience

I'm grateful to The Rowans staff for the excellent care that they bestowed on my dad, nothing was too much trouble. Through covid-19, relatives were/are unable to physically see or hug their loved ones, but the wonderful Rowans staff have done everything in their power to maintain communication, for

this, I can't thank them enough - excellent food and care, can't thank them enough. Thank you.

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Review from Paul B (Son of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience

Always find the staff pleasant and welcoming they respond to the needs of residents. Having residents with a variety of conditions the staff appear to be versatile and able to cope. My relatives seem to be happy and contented, I feel confident that this continues when I am not there. Overall I am satisfied

with The Rowans.

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Review from Vivenne B (Daughter of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience

The care my mother has recieved over the last 4 years has been very good. I have found the staff very friendly and supportive to me and the family. The staff have always consulted me on any issues regarding my mother's care and wellbeing.
During this period of lockdown, the staff have kept me informed

of my mother's health and the overall position regarding the home.

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Review from S F (Daughter of Resident) published on 15 May 2020
Submitted via Postal Card • Report

Overall Experience

My Mum had previously stayed for respite before becoming a permanent resident due to her second stroke and dementia. We chose this home as it is always clean and inviting. The staff is fantastic. They have genuine care and empathy whilst also having good sense of humour with all. I am always made to

feel welcome when I visit. There is a nice atmosphere in the home all round.

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Review from Martin R (Son-in-law of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience

Exceptionally caring and compassionate staff, nothing is too much trouble and given the current health crisis; they have been highly professional. The home is clean and welcoming, and my mother-in-law feels safe and very settled.

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Review from Wendy (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience

My sister and I made the very hard decision to place Mum into this care home last July 2019. At first, we thought we'd made the right decision and mum appeared to be very well looked after, however as time went on, Mum became more withdrawn and she looked at times dirty and unhappy. I even had to ask

for Mum to be showered! Mum lost weight and the staff when I called all gave a different version of mums wellbeing. On two visits Mum had 'funny turns' and I had to request for a doctor to be called as nothing had been done. 9 months on and Mum has sadly and suddenly passed away (09.04.2020) I'm still waiting for a call from the home regarding my mum's personal things (to which they have lost her jewellery) and no condolences have ever been made/offered it's like my Mum never existed. I have sent various emails and I am still awaiting replies after 11 days. In this difficult time, I am saddened by their lack of response and decency.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at The Rowans Care Home

Thank you for raising your concern as this enables us to drive forward improvements in continuing to deliver the kindest care possible to our residents. We are sorry that this was not your experience at The Rowans and we want to assure you that your concerns have been reviewed accordingly and action where necessary has been taken. A personal complaint response has been completed and will be sent out.

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Review from Wendy S (Respite Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience

My stay here has been quite satisfactory, having been very well looked after. The staff have been very friendly, very promptly catering to my needs and questions. If I were to name my favourite carers it would be a long list. IF I have future need of this kind of care, I would be happy to stay here

again - no complaints.

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Review from D M (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience

I cannot fault The Rowans at all. After a bad experience in another home, Mum moved here in September 2019. She has dementia, so moving her to a home was a dramatic experience, not only for her but for us too. All the staff made mum and us feel extremely welcome and at home. I feel comfortable to actually

leave Mum in their care, as I trust them. People with dementia are all different, all have their own little traits and the staff relate to each resident as an individual. Mum is no angel, but the compassion that they show to her is second to none. No one is left in a chair, they are encouraged to move around and 'be themselves'. Activities are organised and diets carefully monitored and adjusted when needed. Every person who works at The Rowans, in my opinion, deserves a medal.

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Review from Karen B (Daughter-in-law of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience

Mum has been in the care home for over three years. She needs lots of care and is in bed all the time now due to illness. Today the nurse came to re-dress Mum's bed sores, both the nurse and care staff showed great care talking to Mum, explaining what they were doing and kept asking if she was alright.

I thanked them for their care in looking after Mum.

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Review from Lynda W (Daughter of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience

My mother moved into the care home on 27th December 2018 from a different care home. What a difference it is here. The staff are very friendly and helpful, it is extremely clean and the rooms are nice.
On the management and admin side of things, I can't say it enough as to how helpful they have been

to me, even giving me directions to various places.
The grounds are nice and I can't wait until the warmer weather when they will show up even better.

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Review from T D F (Daughter of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience

Very helpful and very good to my mum.

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Review from Heather J (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience

The Rowans Care Home is very comfortable, the staff are very helpful and friendly. Nothing is ever too much trouble. I would highly recommend this place. The food is excellent.

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Review from Russell B (Nephew of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience

My uncle was a redient in The Rowans for 4 months prior to his death. He was well cared for and well fed. I had no problems with the staff that looked after him.

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