Review from L W (Daughter of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience

A lovely, warm welcome for my Dad when he arrived for a weeks respite.
He was well looked after and enjoyed his stay.

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Review from M B (Friend of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience

My friend is looked after very well by the staff. If unwell a Dr is soon called.

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Review from Sarah W (Daughter of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience

Mum went into respite when Dad was taken into hospital. She was apprehensive. The Rowans is a lovely place, the staff were helpful and friendly. The care was great and although staff are busy they always make time for the people staying and family. When the time comes I wouldn't hesitate to call them

to see if they can help.

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Review from Alan G (Son of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience

My mum, who has Alzheimer's, recently spent two weeks at The Rowans for respite care. We weren't sure what to expect as this was a first-time visit and Mum was apprehensive, however, she seems to have enjoyed her time there and has returned home more relaxed. The bedroom was pleasant, quite like a B&B

room in fact.

There are various lounges - small and large - and the dining areas have a welcoming feel and clean appearance. Mum particularly enjoyed the food. There appear to be plenty of activities going on daily but no one has to join in unless they want to. There always seemed to be plenty of staff members around and they all were cheerful and knew my mum by name. Obviously being in a care home is not like being in your own home but I think Mum, who lives alone normally, found it easy to feel at home and described her stay there as like being on holiday.

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Review from Steve M (Son of Resident) published on 9 March 2018
Submitted via Website • Report

Overall Experience

Highly recommend.
Care is wonderful staff are caring and show all the best qualities expected. Big thanks to all staff.

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Review from Cerys L (Wife of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience

I think my husband is very lucky to have entered Rowans and I as his wife feel lucky to know he is well looked after.

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Review from Jacky (Niece of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience

The environment and atmosphere is very friendly, there is always someone to ask and happy to help. The care and support my uncle has received has been very good, however, I do feel sometimes I have had to address some of the things I wanted doing a couple of times.

My uncle is always treated with

dignity, I feel he feels respected by the nurses, some, in particular, listen to him intently. Staff are always available to talk, some know my uncle very well and have a good relationship with him. The management is excellent and have always been there, they are always happy to listen to your concerns and will resolve them the best way they can. Rooms are clean and presentable, they are hoovered and cleaned by staff regularly. Staff also come round to rooms of the residents to see how they're doing, they also collect them for meal times. The facilities and activities are excellent, always entertainment on and something to do. I feel its a safe environment for my uncle and he gets good quality care for the money.

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Review from Emily S (Daughter of Resident) published on 8 December 2017
Submitted via Website • Report

Overall Experience

In my opinion, not suitable for people in later stages of Dementia/Alzheimers, not caring enough, no compassion from Management and majority of staff.

Reply from Clare Sheehan, Care Advisor at The Rowans Care Home

Thank you for your review, we appreciate all feedback as this helps us to improve our service where required. Unfortunately, at times some Residents do become poorly and as The Rowans is not a nursing home, some may need to transfer to a nursing home where their nursing needs can best be met and they can be effectively supported. Communication is a key component in running an efficient service and so we hold a weekly Manager’s surgery which allows relatives to meet with the Home Manager at specific times. The Manager does have an open door policy and would be happy to discuss any issues you might have.

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Review from Jane B (Daughter of Resident) published on 3 November 2017
Submitted via Website • Report

Overall Experience

My mum was in this care home for 6 months from 28 March to 16 September 2017 at which point I decided to move her out due to being concerned at the level of care she was receiving and the poor environment on the dementia floor. She spent her first couple of months of residency downstairs (which was

a more pleasant environment) and was then moved due to several falls and the home saying she needed to be upstairs.

When I moved her out of this care home on 16th September 2017 she had lost several kilos in weight, had UTI and severe constipation, looked generally unkempt and appeared to be withdrawing further into her dementia.

At the start of mum's stay with this care home I felt I had made the right choice of home for her but by the end of the 6 months, I felt it was a case of profit over people at this care home.

Some of the staff were lovely and I felt doing the best they could in a difficult situation ie: trying to care for too many residents.

Reply from Claire Hurworth, Careline Manager at The Rowans Care Home

Thank you for taking the time to provide us with this feedback. We value your comments and strive to achieve good quality of care for all of our residents. The Rowans is at present in the process of having a refurbishment and works should be finished in the near future which will include the communal areas for our residents so they have a restful and relaxing environment. Food and fluids are provided throughout the day and night and there are also additional snacks and fluids available in all communal areas, residents weights are monitored on a regular basis as per company policy and any weight loss or concerns are reported to GP and referral is sent to dietician by the GP.

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Review from Jane K (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience

I cannot fault with the home all management and staff go above and beyond what is expected. Facilities are excellent.

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Review from Joy E (Sister of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience

My brother was well cared for whilst with you, he seemed happy and he only got upset just before he went into hospital, he was frightened and this was recognised by staff and comfort was given, most of the staff thought a lot of him and did their best for him.
I do think the home needs updating, new

windows etc... and could sometimes have been cleaner but the staff have a lot to deal with.
Drinks were always an issue and I could never be sure if sufficient liquid was consumed, sometimes my brother seemed extremely thirsty.
Overall he was well looked after.

Reply from Claire Hurworth, Careline Manager at The Rowans Care Home

Thank you for taking the time to provide us with this feedback. We value your comments and strive to achieve good quality care for all of our residents. The Rowans is due to have a refurbishment within the near future, which will include the communal areas for our residents so they have a restful and relaxing environment. We do have a cleaning schedule which is monitored daily by the home manager, and we will ensure that this is being adhered to at all times. Fluids are provided throughout the day and night and there are also additional fluids available in all communal areas. We also monitor residents fluid intake and output to ensure that they are receiving the right amount of fluids on a daily basis, which is again monitored daily by the home manager.

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Review from David B (Nephew of Resident) published on 10 April 2017
Submitted via Postal Card • Report

Overall Experience

My wife's aunt, who had dementia went to The Rowans when her late husband went into hosptial and died. The Rowans is very well run, with a friendly, helpful and willing staff. Whenever we call the home, the staff that we speak to are always happy and answer any questions. The range of activities was

excellent. The aunt was very contented at The Rowans.

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Review from F H (Daughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience

From my first visit to view The Rowans as a care home for my mother. All the staff were friendly and helpful. It was easy for my father and other members of the family to visit. The care given to my mother in the last months of her life was kind and friendly.

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Review from W W (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother was cared for at The Rowans Care Home until she sadly died aged 95. The home was always very clean and lovely and warm. The management and staff were exceptional. They always treated mum with dignity and care. We visited a lot and they always made us feel very welcome and they made a lovely

cup of tea!

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Review from Geoff W (Son of Resident) published on 20 January 2017
Submitted via Website • Report

Overall Experience

My mum was transferred to The Rowans in Coalville in May 2016 from another home which closed. From the day my mother moved in, the staff were brilliant. From the manager down, they all welcomed my mum and did their best to make her feel welcome and at home.
My mum aged 96, wasn't easy to care for,

refusing all attempts to get her to integrate with the other residents. But respecting my mum's wishes, they cared for her within the confines of her room which was comfortable and always clean.
My mum's health deteriorated during the following months, sadly passing away on the 3rd January 2017. During this time mum received continual care, someone being present with her almost continually. I can not thank them or praise them enough. I live 25 miles from the home, but they kept me constantly updated on mums condition. When mum passed away, I received sensitive comforting from the staff. I know they did all they could to ensure my mums comfort during her time there. Thank you.

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Review from Andrew C (Grandson of Resident) published on 20 January 2017
Submitted via Website • Report

Overall Experience

Well done to all the team looking after nana at The Rowans, the team were so efficient in looking after her and nothing was too much for them, even at the time of passing, the staff were so helpful and sympathetic, the careers and all staff (even the ones you don't see) all make the difference in providing

care and dignity to loved ones.
I would certainly recommend this facility to others. Keep up the good work, you all deserve the recognition for all the hard work and care you provide!
Well done. Hope you enjoyed the chocolates, flowers and thank you card for your efforts.

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Review from A M (Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience

I have been at The Rowans for eight years so that the length of time bears all the points to a good home. The present manager is the best we have had while I have been here, may this set up last for a long time. Some of us went to Staunton Harold in the mini bus which was organised by our manager,

and we had a grand time.

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Review from Joseph K (Resident) assisted by family/friend published on 19 May 2016
Submitted via Postal Card • Report

Overall Experience

I stayed at The Rowans Care Home for 1 weeks respite care and experienced, at first hand, the attentive care and consideration shown by management and staff towards the residents, who were always treated with dignity and understanding. If I had any questions or requests the manager, deputy manager or

administrator were accessible and helpful, as indeed were all the staff.
The overall atmosphere was light and welcoming, with no depressing undertones and this was also complemented by the light and bright décor. The food and drink which was offered frequently was also excellent. This was my first venture into a care home and it was a positive experience at The Rowans.

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Review from Peter A (Husband of Resident) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience

My wife has been here for initial respite care for 4 weeks. This has now become permanent. Before deciding on The Rowans I visited the CQC site which gave a good rating in all areas. I visited there on 3 occasions - before my wife commenced her stay. The care home is ran extremely well. The staff are

friendly, helpful, considerate and empathise with residents. Activities are run daily! The meals are excellent. The rooms, lounges are well furnished and the bedroom is made and of reasonable size with wash basin and sink. I feel we've made the right choice in choosing this care home.

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Review from David J (Relative of Resident) published on 11 April 2016
Submitted via Postal Card • Report

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We came to the 'Mad hatters tea party' brilliant! The food and tables were excellent. The staff really joined in all the fun and got everybody singing and even some were up dancing, a super party.

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