The Rowans Care Home

Owen Street, Coalville LE67 3DA
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9.6 65 Reviews
  • The Rowans Care Home, Coalville
Set in the centre of Coalville, on the outskirts of Charnwood Forest in Leicestershire, The Rowans Care Home provides personalised residential and residential dementia care to older people.

With kindness at the centre of their ethos, the team at The Rowans take the time to learn about each resident’s individual hobbies and interests, ensuring that every aspect of provision is catered to people as individuals. From a varied activities programme to a range of opportunities to get out and about in the local area, residents at The Rowans benefit from an engaging lifestyle filled with things they love to do.

Inside, the home boasts a comfortable and homely setting that has been designed to ensure residents feel calm and relaxed. With a choice of five sitting rooms and two dining rooms as well as a hairdressing salon and dedicated activities room, there is always space to enjoy the quieter moments or spend time in the company of other residents or loved ones.

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Care Provided by The Rowans Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anne Upton (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Rowans Care Home Reviews (65)

Total of 65, showing 61-65
9.6

The Rowans Care Home has a Review Score of 9.6 (9.551) out of 10, based on 15 reviews in the last 2 years. Over all time The Rowans Care Home has 65 reviews.

Overall Experience

  • 35
  • 24
  • 4
  • 2
  • 0

Date Published

65
1
6
15
50

Review from Frank B (Relative of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home with very caring staff.

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Review from Janette E (Daughter of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care mum gets at The Rowans. All the staff are approachable and caring. There is plenty of entertainment and opportunities for mum to join in and socialise.

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Review from Kellie H (Granddaughter of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Xmas party a great evening. Lovely entertainment, a great effort from the staff at Rowans. My nan loved the singer and all events put on by the staff. Thank you.

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Review from Linda B (Daughter of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Christmas party was very good. All enjoyed it. Singer very good, once again staff brilliant.

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Review from Karen M (Daughter of Resident) published on 4 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to stay for a weeks respite, she had a lovely week, food and staff were excellent. Room was adequate, place was clean and lots of activities going on.

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Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for The Rowans Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.551 for The Rowans Care Home is calculated as follows: ( (118 Excellents x 5) + (39 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 176 Ratings = 4.551

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Rowans Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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