Sycamore Cottage

14 Harborough Road, Oadby, Leicester LE2 4LA
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8.0 3 Reviews
  • Sycamore Cottage, Leicester
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Care Provided by Sycamore Cottage

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 14 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Schizophrenia
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Lee (Manager)
  • Admission Criteria
    • Admissions after pre-assessment.
    • Ages 65+
  • Room Information
    • Single Rooms (10)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Last Refurbishment: 2013

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Sycamore Cottage Reviews (3)

8.0

Sycamore Cottage has a Review Score of 8.0 (7.957) out of 10, based on 1 reviews in the last 2 years. Over all time Sycamore Cottage has 3 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 1

Date Published

3
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1
2

Review from Ros F (Daughter of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will be totally honest, first impressions, I was very hesitant when Dad was transferred from the hospital to here but I cannot praise the staff highly enough for the care he received. The thoughtfulness, kindness and sensitivity shown were incredible. Was always greeted by a smiling face, nothing
was ever too much trouble and there was always time to reassure and help, not only Dad but myself too. The home was always clean and residents cared for. I was sorry that Dad had to be transferred to a nursing home.

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Review from Jack F (Friend of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I went to visit a friend who resides at the home, I was met at the door by a member of staff who wasn't wearing the correct PPE and didn't even know about my arranged visit with them. My friend who I was visiting was in bed, not cleaned and looked very dirty. Other service users were wondering with
a purpose in and out of their bedrooms. My friend wasn't happy there at all with the quality of care and services provided by them. When I arrived at the home, none of the staff were wearing the appropriate PPE (not even masks).
My friend stated that the food here was very unpleasant and was not nice at all.
From my visit, I was not happy with the service and was very worried about my friend's health and wellbeing. Therefore I think that the home should be inspected thoroughly and to be investigated on why the service is running too low to the standards it should be at.

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Review from Satnam F (Son of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff, managers and owner of Sycamore Cottage Residential Home were outstanding - I cannot thank them enough for the care they gave to my father. The respect, dignity and kindness they showed to my father was as he was a member of their own family. In fact, that is exactly how it felt when
I was visit, a family home with angels looking after some elderly folk.
A special mention to two members of staff (one of whom can only be described as a Mother Theresa) who were exceptional, and for which I will be eternally grateful. Thank you so much dear angels.

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Current Review Score: 8.0 (7.957)

Overview of Review Score

The Review Score of 8.0 (7.957) out of 10 for Sycamore Cottage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.600 for Sycamore Cottage is calculated as follows: ( (7 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 10 Ratings = 4.6

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.357 Points relating to the number of positive Reviews for Sycamore Cottage is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8. 1 Positive Reviews ÷ 2.8 = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Sycamore Cottage

What types of Care is Sycamore Cottage registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sycamore Cottage provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Sycamore Cottage have?

There are 10 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Sycamore Cottage?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sycamore Cottage to the centre of Leicester?

3.2 mile(s) as the crow flies, distance by road may be significantly further.