All fees are subject to a full asessment prior to admission to the home.
Tavey House has a Review Score of 9.9 (9.852) out of 10, based on 16 reviews in the last 2 years. Over all time Tavey House has 30 reviews.
Review from J S (Daughter of Resident) published on 6 March 2025
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Reply from Kuresh Lokat, Registered Manager at Tavey House
Thank you for sharing your thoughts about Tavey House. We truly appreciate your kind words about the care your mum has received. It means a lot to us that you recognise the dedication and compassion of our team. We're sorry to hear that some aspects of your experience have not met expectations. For any specific issues with the room, we encourage you to bring them to our attention directly so we can address them. Your Mum's room is however one of the older rooms which is due for refurbishment this year.With laundry being a continuous operation, occasional mix-ups can happen. If this has been a recurring issue, we sincerely apologise and will review our procedures to improve this.We're always happy to discuss dietary preferences and explore alternatives where possible. We hold regular resident's meetings with discussions on food choices and our menus are designed around residents preferences.Please feel free to reach out to us directly in future, so we can work together.
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Review from John B (Husband of Resident) published on 5 March 2025
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Reply from Kuresh Lokat, Registered Manager at Tavey House
Thank you so much for your wonderful review! We are truly honored that you chose Tavey for your wife's care. Your kind words motivate us to continue providing the highest standard of care. If there's ever anything more we can do, please don't hesitate to reach out. Thank you again for your trust and for the 5-star rating!
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Review from A L (Son of Resident) published on 28 February 2025
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Reply from Joanna Lokat, Physiotherapist at Tavey House
Thank you for your kind words, it is a pleasure to have Dad here in our care.
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Review from Terry R (Son of Resident) published on 20 September 2024
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Reply from Kuresh Lokat, Director at Tavey House
Thank you for your kind words and positive comments. It was our pleasure to have Mum with us in her last days, and I am pleased that my team met with your expectations.
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Review from J H (Daughter of Resident) published on 24 May 2024
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Reply from Joanna Lokat, Physiotherapist at Tavey House
Thank you for taking the time to leave us a review at Tavey House. We are happy to hear about your positive experience and highly recommend us.
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Review from F K (Daughter of Resident) published on 22 April 2024
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Reply from Joanna Lokat, Physiotherapist at Tavey House
Thank you for taking the time to leave us your review. We are always looking to provide the best care possible, so it is lovely to hear your thoughts. It's a pleasure to have Dad with us.
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Review from R P (Wife of Resident) published on 17 April 2024
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Reply from Kuresh Lokat, Registered Manager at Tavey House
Thank you for taking the time to leave a review on our service accompanied by the kind comments.
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Review from Faye B (Daughter of Resident) published on 16 April 2024
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Reply from Joanna Lokat, Physiotherapist at Tavey House
Thank you for taking the time to leave a lovely review for Tavey House. We are pleased that you value and enjoy the activities organised for residents and families. Thank you.
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Review from Sue N (Daughter of Resident) published on 22 January 2024
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Reply from Kuresh Lokat, Director at Tavey House
Thank you so much for taking the time to share your positive feedback. Our dedicated team works hard to create a welcoming and supportive environment for all residents and it's truly rewarding to see that reflected in your feedback. Your words inspire and motivate us to continue delivering the highest standard of care.
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Review from A B (Daughter of Resident) published on 19 October 2023
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Review from Fay H (Daughter of Resident) published on 28 September 2023
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Reply from Kuresh Lokat, Registered Manager at Tavey House
Thank you for taking the time to share your positive experience with us. Your review not only brightened our day but also serves as a source of motivation for our entire team. It is through feedback like yours that we can continue to improve and create a warm and loving environment for all those entrusted in our care.
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Review from Pauline T (Friend of Resident) published on 20 July 2023
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Reply from Kuresh Lokat, Director at Tavey House
Thank you for taking the time to leave such a positive review. We are fortunate to have a dedicated and compassionate team who genuinely cares about the well-being of our residents. They work tirelessly to ensure that each individual receives the attention, care and support they deserve.
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Review from Anita G (Daughter of Resident) published on 19 July 2023
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Reply from Kuresh Lokat, Director at Tavey House
Thank you so much for taking the time to leave such a positive review for our care home! We greatly appreciate your kind words and feedback. Providing exceptional care and creating a comfortable and welcoming environment for our residents is our top priority, and it warms our hearts to know that we were able to meet your expectations.
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Review from M N (Nephew of Resident) published on 14 July 2023
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Reply from Joanna Lokat, Physiotherapist at Tavey House
Thank you for your review. Your auntie has settled in well at Tavey House and it is a pleasure to have her in our care.
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Review from Sandra E (Daughter of Resident) published on 11 July 2023
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Reply from Joanna Lokat, Physiotherapist at Tavey House
Thank you for your kind words and recommendation. Mum is truly missed here.
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Review from Dave H (Son of Resident) published on 6 July 2023
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Reply from Joanna Lokat, Physiotherapist at Tavey House
Thank you, Dave and family, for your kind words. Mum was a pleasure to look after and is missed by all staff and residents. She will always be remembered for her lovely radiant smile and banter.
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Review from GILLIAN G (Daughter of Resident) published on 22 November 2022
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Review from Martin W (Son of Resident) published on 22 November 2022
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Review from Dawn B (Daughter of Resident) published on 7 October 2022
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Review from Linda C (Daughter of Resident) published on 12 July 2022
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Reply from Kuresh Lokat, Registered Manager at Tavey House
Thank you so much for your review. We do aim to please!
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The Review Score of 9.9 (9.852) out of 10 for Tavey House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.852 for Tavey House is calculated as follows: ( (168 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 189 Ratings = 4.852
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Tavey House is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Jun 2022
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