Tillson House

Bradgate Drive, Greenhill Estate, Coalville LE67 4HF
Submit a Review
8.8 34 Reviews
  • Tillson House, Coalville
Tilson House is a purpose-built care home specialising in residential, dementia and respite care, to name a few. It allows maximum ease of access and comfort for all residents.

Tillson House is situated in a quiet residential area in the centre of a housing community. Residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away. The home's location enables residents’ access to maintain independence and enjoy being part of the local community if they so wish. A local community centre for luncheon clubs and knitting clubs are also near.

The Home has three lounges, a light and modern dining room and bathrooms designed for easy access. Car parking facilities for visiting family and friends as well as a large surrounding garden for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Tillson is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.

Show Tillson House on the Map

Care Provided by Tillson House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care

Good to Know

  • Person in charge
  • Chloe Widdowson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1964
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Tillson House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,065 – £1,300
    • Self-Funded Residential Dementia Care £1,065 – £1,300
    • RESPITE Self-Funded Residential Care £1,065 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,065 – £1,300
  • (these prices are only a guideline, please contact Tillson House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Tillson House Reviews (34)

Total of 34, showing 1-20
8.8

Tillson House has a Review Score of 8.8 (8.837) out of 10, based on 5 reviews in the last 2 years. Over all time Tillson House has 34 reviews.

Overall Experience

  • 19
  • 15
  • 0
  • 0
  • 0

Date Published

34
1
3
5
29

Review from S C (Granddaughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the home, all of the staff are super friendly, caring and helpful, in what can't be an easy job.
The staff create a lovely calm atmosphere, and all the residents look well cared for.
Lovely activities they put on for residents too, from puzzles to singers, a good variety.
and the
food always smells really good.
Think it's a great place.

Reply from Chloe Widdowson, Manager at Tillson House

Thank-you for the lovely review. We appreciate your views and thoughts of the home!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley W (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a week's respite care at this home. During his say, he received excellent care and attention. The carers went above and beyond to meet all his needs. All the meals he had while he was there were excellent, with plenty of choice. All the carers and staff were very friendly and made him feel
very welcome. On the morning I came to take him home, he was sad to leave, I think that speaks for itself as to the fabulous carers/staff at this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W M (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a recent stay in hospital we needed to find somewhere for her stay where she could be looked after. I always thought my Mum would never go into a care home but I had to put her best interests first and find somewhere worthy of my Mum. I called Tillson House after searching homes in my area and
was instantly reassured that I was making the right decision and that my Mum would be looked after. After a fortnight in Tillson House the change in my Mum is brilliant she loves all the staff and the food! and she is treated with dignity and respect. I visit her every day usually twice a day and I have found every member of staff, other residents and their families all very friendly and welcoming. I have no concerns or doubts my Mum's not in the best place for her needs. If Tillson House did holidays I'd be booking in for a week!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kirsty P (Daughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Tilson House are truly amazing I would call them Angels in uniform. My mum passed away in December after fighting dementia. For 5 weeks mum laid in her bed and every day they looked after her needs I sat by my mum's side and not only did they care for my mum but also me a simple hug,
smile or a cup of tea means the world when you don’t know what’s happening. The way they cared for my mum was beautiful, nothing was too much to ask for and quite often staff would come in on their days off just to see how things were. Fast forward to the day my mum gained her Angel wings, it’s a day that will stay with me forever and it was almost like the staff scooped me up. They all stood and bowed their heads as mum passed on the hospital bed such a lovely sign of respect it truly was something I’ll never forget. Thank you Tilson House from the the bottom of my heart for all you do.

Reply from Chloe Widdowson, Manager at Tillson House

Thank-you for this lovely review. It was a pleasure to care for your mum. We hope to see you soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S K (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were helpful and attentive to the residents, and even though the Tillson House is a little tired, it's very friendly and homely. My father said the food was good and the bed comfortable. His room had been recently decorated and was very light and bright.

Reply from Chloe Widdowson, Manager at Tillson House

Thank you for the lovely review, it has been a pleasure to care for your father.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vanessa S (Daughter of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been residing at Tillson House since April 2022. The staff are truly amazing, they make sure my dad is cared for well and they take time to assist him both physically and emotionally. The staff are welcoming at all times and any request I make gets done. At all times they show both residents
and their families compassion and respect. I am at ease and can sleep at night in the knowledge that my dad's needs are met.
The food is home cooked and if I visit at meal times I am offered a meal to enjoy with him.
There are some areas in the home that look a little tired, but this is being addressed. The new dining room looks lovely and homely.
There are often themed activities for the residents to join, such as external singers coming for a good sing-along, residents families are often invited to attend too.
Tillson House is clean and always smells fresh upon arrival. It is a home-from-home and cosy environment. From what I see when I visit, all residents are treated as individuals

Reply from Chloe Widdowson, Manager at Tillson House

Thank you for the lovely review, Tillson House appreciates your feedback and kindness.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leslie L (Husband of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has just spent two nights respite here to give me a little break. I couldn’t fault it at all. From dropping her off to picking her up, the staff all made her feel so welcome, including me. The other residents all seemed happy and came to say goodbye to her when I picked her up, which was lovely.
She really enjoyed her stay and cried when leaving. It felt like one big family there, and I will definitely use this home in the future and recommend it to others. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a resident at Tillson House and was admitted here from hospital in February 2022. I love it here. It's like a home from home and the food is very good. I have a nice room and I enjoy taking part in the activities. The staff are very helpful and I've made lots of friends here.
The home is currently
being decorated. The manager and deputy have good ideas to improve the home further.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan S (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very good experience with the team face to face and with communication via telephone. When visiting my mother, she always looks happy and well cared for. Might have been all 5 stars but due to covid, actual reviews are limited because of not being able to look around the home inside.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mel N (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home to be a lovely ‘home away from home’ for my father. He has been a resident for some time now and he seems as settled as he possibly can be there with his circumstances. The carers are all lovely and very caring towards him. Sadly, due to the restrictions from covid, it’s difficult
to know truly how he has settled with other residents as I only see him on his own.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B S (Sister of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister appears well cared for and happy with Tillson House care home. They are very quick to advise of any problems and they keep me up to date on any procedures required for my sister which they then arrange. They answer any questions promptly and put into action any agreements we jointly make.
Very pleased my sister is with them- I feel she is much safer being cared for by the staff who are always very pleasant. It’s very nice to see her fed, clean and dressed nicely and in safe accommodation- and they put a smile on her face.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Husband of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Tillson House since March 2018. She seems happy in herself although suffering from Alzheimer's disease. I appreciate the care the staff give her- she always looks clean and I'm told she eats well. Internally the home is well maintained. The outside curb appeal is in need
of some refurbishment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary K (Wife of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My opinion of Tilson House is good all the way through. It is always clean and smells fresh. The staff are always friendly and helpful. Management is helpful and the staff are trained well. Food always looks good and my husband always says the food is very tasty and plenty of it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James C (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with how my mum is being cared for and communication with family during the lockdown. I enjoy seeing photos of the activities on offer on Facebook.
My mum always seems happy, well-fed and clean. The carers are amazing at this difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Son of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my mother made the decision to stay permanently in Tillson House, she was very confused and lonely since losing my dad in July 2020. Now she's never been so active with the themed nights and social events. She's a lot more talkative as well. Never has a bad word to say about the staff, who just
can't do enough for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne P (Friend of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are supportive.
Respectfully engaging with service users.
The home appears and smells clean.
Staff are approachable.
The exterior of the home could possibly be improved.
Food looks/smells delicious.
Bathrooms are clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley L (Daughter of Resident) published on 24 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's been at Tillson House since June of this year, after a spell of 4 weeks in 2 different hospitals. It did take her some time to adjust as she's always been fiercely independent but got to that stage that she wasn't safe to care for herself without my support. She was having toileting problems and
intermittent falling issues and needed someone there 24/7. I'm not saying these things don't occur now, but at least there's someone on hand to support her. She always says that the staff are lovely and seems to accept that this is her forever home. It just happened as Coronavirus took hold.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan G (Son of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Tillson House since 2018. She has been extremely happy throughout that time. Tillson House and all it's staff are incredibly kind and patient with residents. Mum enjoys the meals and takes part in activities. Her mental and emotional wellbeing are much improved since living
here. It is a pleasant, comfortable environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anita (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at Tillson House now for a number of years. I have always found the staff to be incredibly caring and that gives me great peace of mind. They try and fulfil any requests, for example, I have brought DVD’s in to play and we have watched together on a big screen. The food has
been excellent and they accommodate his changing needs. I would especially like to acknowledge during COVID-19 and lockdown how difficult it is for me not being able to visit him, however, I have received a card with a photo of him to show he is doing ok and had video calls with him. (His changing needs means he is unable to operate a mobile himself). I’ve found Tillson to be clean and they have refurbished areas to make them homely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hayley P (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved here in May 2019 and seems very happy and settled really well. She is always clean and tidy. Mum eats really well since being here and can visit whenever we want. Staff always friendly and ready to help with anything we need for mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.8 (8.837)

Overview of Review Score

The Review Score of 8.8 (8.837) out of 10 for Tillson House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Tillson House is calculated as follows: ( (46 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 59 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.125 Points relating to the number of positive Reviews for Tillson House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 5 Positive Reviews ÷ 8 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Chloe

Chloe Widdowson

Job Title: Home Manager

Joined: 2017

Chloe Widdowson is the Care Home Manager at Tillson House. Chloe has been in this position since December 2022. Chloe has worked for the company since June 2017 starting her career as a Care Team Leader.


Frequently Asked Questions about Tillson House

What types of Care is Tillson House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tillson House provide?

End of Life Care is an additional type of care provided.

How many Rooms does Tillson House have?

There are 40 Single Rooms.

What are the Facilities & Services at Tillson House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tillson House to the centre of Coalville?

1.3 mile(s) as the crow flies, distance by road may be significantly further.