Tillson House

Bradgate Drive, Greenhill Estate, Coalville LE67 4HF
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8.8 34 Reviews
  • Tillson House, Coalville
Tilson House is a purpose-built care home specialising in residential, dementia and respite care, to name a few. It allows maximum ease of access and comfort for all residents.

Tillson House is situated in a quiet residential area in the centre of a housing community. Residents benefit greatly from staying in such a well-placed location with many local shops and amenities just a short walk away. The home's location enables residents’ access to maintain independence and enjoy being part of the local community if they so wish. A local community centre for luncheon clubs and knitting clubs are also near.

The Home has three lounges, a light and modern dining room and bathrooms designed for easy access. Car parking facilities for visiting family and friends as well as a large surrounding garden for residents to enjoy. Regular supervised entertainment and activities either as a group or on a one-to-one basis if needed.

One of the main objectives at Tillson is to provide a caring, safe, and homely environment where residents can feel comfortable, happy, and secure. Operated according to clear policies and procedures designed to produce a high-quality service. This is measured by the satisfaction of residents.

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Care Provided by Tillson House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care

Good to Know

  • Person in charge
  • Chloe Widdowson (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1964
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Tillson House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,065 – £1,300
    • Self-Funded Residential Dementia Care £1,065 – £1,300
    • RESPITE Self-Funded Residential Care £1,065 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,065 – £1,300
  • (these prices are only a guideline, please contact Tillson House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Tillson House Reviews (34)

Total of 34, showing 21-34
8.8

Tillson House has a Review Score of 8.8 (8.837) out of 10, based on 5 reviews in the last 2 years. Over all time Tillson House has 34 reviews.

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Review from Sharon H (Daughter-in-law of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has Alzheimer's and has been a resident here since February 2020. The care of the staff ensured she settled in exceptionally well and living locally, meant we could visit almost every day. Soon after she moved in, the Covid-19 crisis hit and the home quickly locked down to protect the
residents. This could have been a very difficult time for both Mum and our family, however, the empathy of all the staff shone through as they arranged video calls, phone calls twice a week to keep us updated on her wellbeing, cards posted to us with photos in. If we wander up, on our daily exercise hour, they ensure she comes to the window for a wave. Mum always presents in clean smart clothing, looks happy and is so obviously well cared for. We can't praise the staff enough for their care not only for Mum but for us as a family too.
Rooms are lovely, and you are able to decorate to your own taste if wanted. Food is superb, plentiful, always fresh and homemade.

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Review from Louise K (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’m happy because my mum is happy, she seems settled and less anxious than she was before she came to Tillson House. The staff are very caring, understanding and reassure my mum when she’s feeling worried etc and my mum likes the staff. The staff encourage my mum to take part in activities if she wants
to, I’m not sure how often there are activities but probably a couple a week, and she did a video call to me too! There’s a regular hairdresser and chiropodist which my mum looks forward to. The food selection is good for breakfast, dinner and tea, plus snacks, however, my mum doesn’t always enjoy the food as she says the meat is chewy (but that might just be my mum struggling or being fussy). The home is clean and my mum's room is nice. The laundry seems to be done a few times a week but doesn’t always get returned to my mum. I can visit my mum at any time and take her out and I feel welcome there. In general, I think Tillson House is a good residential home and the staff are lovely.

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Review from S S (Son of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with how mum is cared for.
The staff all seem to care for their residents and they are all treated with the utmost kindness and dignity.
Having spoken to other family members I have never heard a bad word spoken about the staff.

Reply from Sophie Ferguson, HR Administrator at Tillson House

Dear S S,


Thank you for taking the time to review Tillson House and for expressing your kind words. We welcome and appreciate all feedback.


If you have any future suggestions please make them known.


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Review from M B (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the start, the management made us feel very welcome and clearly expressed their desire to give the best care to my mother.


The home is clean and spacious with a friendly atmosphere. The staff when moving about, continually chat with residents creating a family environment. There is a happy

feeling.


A very good welfare and entertainment service are provided. Patients have the opportunity to participate in daily activities with exercises and mind developing games. Arrangements are regularly made for visits out to outside spaces of interest and restaurants. Guests are invited to provide musical entertainment.


Food and drink are very good with a varied and adequate menu.


Reply from Sophie Ferguson, Hospitality Officer at Tillson House

Thank you so much for your beautiful review - it makes us all at Tillson House and LCCL very proud.


If you have any other suggestions in the future please make them known.


Kind regards,
Sophie Ferguson


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Review from L B (Wife of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home, as home from home. Everything is warm and inviting, everyone is friendly and helpful.
I have got to know a lot of the patients and if possible help them and talk to them if they want me to.
I don't know what I would do without the care of my husband and myself.
I am informed
if anything is wrong and I did ring every day. I was told not to worry, they would let me know straight away.

Reply from Sophie Ferguson, Hospitality Officer at Tillson House

Thank you for your kind, heartfelt review of Tillson House. If you have any future suggestions please let us know.


Kind regards,
Sophie Ferguson


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Review from Terry S (Son of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for over a year now and I feel her needs are being addressed. All the staff are lovely, caring and very pro-active. Issues that arise mainly with mum's confusion, poor mobility, hygiene, hearing and eyesight problems are dealt with, some more swiftly than others but time isn't
a crucial factor anymore. She is encouraged as best she can with her list of difficulties to engage with the other residents and I know she enjoys the company and not being on her own anymore since we lost my dad.


Her personal ground floor room is lovely and whilst it isn't large in size it is sufficient for her with nice views of the grounds out of her window. There is a good range of daily activities for those that can participate, and I know mum enjoys her regular hairdressing and chiropody sessions.


I would recommend to anyone who is unfortunate enough to have to use these residencies that Tillson House is a safe, caring, clean and well looked after premises for your loved one.


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Review from M I (Wife of Resident) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care of residents is excellent and all need are met with great care and compassion. My husband can no longer express his likes and dislikes but responds very well to his treatment.

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Review from Joan H (Wife of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home clean and well run. All the staff are kind and very patient with residents and very helpful to relatives.


Food is always on time and cooked in premises and a choice is always given.


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Review from John P (Husband of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has only been in the home a few weeks, but I go up in the morning to see her. The staff I have met are very nice and they offer me some dinner if I would like and I find the food really tasty. I can't fault it.

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Review from J S (Daughter of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tillson House is a lovely homely environment with excellent, caring and approachable staff.

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Review from B M (Granddaughter of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tillson House is a friendly, calm, relaxing, well organised, well-run care home. It is always spotlessly clean and fresh smelling. You are never waiting to be let in out of the cold. The staff are friendly, obliging and attentive. In my experience of care homes, this is the "best". I am so pleased
my granddad was to be offered a placement there. The residents look happy, content and free from anxiety to ensure their comfort.

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Review from Diane F (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Tillson House enough for the excellent care provided to my mother. It is a very friendly place and the staff are always willing and very caring.

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Review from Ann P (Daughter of Resident) published on 1 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home staff and management are very warm and friendly and I am very pleased with the service provided. All the residents are treated with dignity and their individual needs are clearly respected. I chose this home for my relative on recommendation and have not been disappointed.

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Review from O S (Daughter of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mum went into the home approximately 6 months go, we have been very pleased. We are always informed when anything happens eg. falls). She is well looked after and she likes all the staff. We visit regularly as do her grandchildren. Always found the home very clean, staff always very courteous
and kind.

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Current Review Score: 8.8 (8.837)

Overview of Review Score

The Review Score of 8.8 (8.837) out of 10 for Tillson House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.712 for Tillson House is calculated as follows: ( (46 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 59 Ratings = 4.712

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.125 Points relating to the number of positive Reviews for Tillson House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 5 Positive Reviews ÷ 8 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Chloe

Chloe Widdowson

Job Title: Home Manager

Joined: 2017

Chloe Widdowson is the Care Home Manager at Tillson House. Chloe has been in this position since December 2022. Chloe has worked for the company since June 2017 starting her career as a Care Team Leader.