Westroyd House Care Home

10 Tickow Lane, Shepshed, Loughborough LE12 9LY
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9.7 67 Reviews
  • Westroyd House Care Home, Loughborough
Westroyd Care Home is a well-established Care Home. It is surrounded by the community. They offer 24-hour personalised care and support for residents with residential and dementia needs.

There are 31 bedrooms, with all having en-suite facilities. Although the bedrooms are furnished to a good standard, the team do encourage residents to bring in their own items to give a feeling of home. There is a well-established furnished lounge, that boast large flat screen TV and a variety of chairs to accommodate Residents' seating preference. Westroyd House has one dining room with facilities accessible to visitors and families for refreshments, a varied menu is provided and Residents are able to eat in their own rooms if preferred. Activity Coordinators are able to deliver a programme that is created for the enjoyment of the residents, they deliver music and activities from the community, who love to entertain residents. Westroyd House has a secluded, secure, well-used patio area and garden at the rear of the building where Residents enjoy potting plants or even enjoying the occasional sunshine! The team encourage residents to participate in gardening activities if this is their passion.

The home is close to the town centre so residents are able to access the shops and coffee shops, independently or with family.
Facilities at Westroyd also include salon which will offer residents manicures, pedicures, plus a hair salon for those who enjoy a weekly pick me up. An experienced hair stylist is able to offer a variety of services to cater for everyone’s needs.

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Care Provided by Westroyd House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Andrea Burke (Home Manager)
  • Admission Criteria
    • Private and Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Westroyd House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,375 – £1,595
    • Self-Funded Residential Dementia Care £1,375 – £1,595
    • RESPITE Self-Funded Residential Care £1,375 – £1,595
    • RESPITE Self-Funded Residential Dementia Care £1,375 – £1,595

  • Local Authority fees sometimes require a £42 top up from Family
  • (these prices are only a guideline, please contact Westroyd House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Phone for an appointment or just drop in


  • Parking

  • Car park at the back


Westroyd House Care Home Reviews (67)

Total of 67, showing 1-20
9.7

Westroyd House Care Home has a Review Score of 9.7 (9.743) out of 10, based on 30 reviews in the last 2 years. Over all time Westroyd House Care Home has 67 reviews.

Overall Experience

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Date Published

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Review from Joanna B (Daughter of Resident) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After the sudden closure of mum's previous care home in January we were delighted to find Westroyd and we couldn't be happier. Mum has a lovely room, she really likes the home and the staff and her mental health and anxiety has as improved considerably under their care and encouragement. They always
have time to talk to us as a family and we all feel supported in mums care. They took time to listen to mum and got to know and understand her as a person. The move to a new home was huge for mum and very distressing but with support and compassion from the whole team she quickly settled. The building is always clean and inviting, there are activities and good food choices. She is now happy, safe, comfortable, treated with dignity and understanding, and very well cared for.

Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Hi, thank you for your lovely review. Mum has settled in well ad we are enjoying her company too.


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Review from Karen F (Daughter of Resident) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to thank all the staff for looking after mum. They do a great job in looking after my mum in lots of ways. If my mum is unwell at anytime they call a doctor to visit which then I know they are really looking after her.Nothing is to much trouble.

Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. She is a pleasure to look after


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Review from Rebecca W (Daughter of Resident) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad looked very well when we visited him. The staff are very friendly and nothing is ever too much for them. The manager always has her door open and I always pop by to say hello and ask how my dad has been. They are like one big family at Westroyd Care Home.

Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. It is always a pleasure to see you, we enjoy looking after your dad.


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Review from J C (Son of Resident) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and tidy.
Staff are very efficient and always on hand to help resident's with whatever they need.
The management are excellent and keep relatives informed about residents progress.

Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. We love your mum, she is part of our family too


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Review from Susan P (Daughter of Resident) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

STAFF
The staff continue to be excellent.
FOOD
The standard of food has rapidly gone down recently leading to mother and I understand other residents to complain. When mother complained, the chef said he was operating from instruction from "head office" .
One case in point was that for the mid day
main meal she had one brussel sprout on her plate.
I'm sure you appreciate that a good balanced diet with plenty of fresh vegetables helps to keep residents more heathy.
This decline is surprising bearing in mind we have just had a very substantial increase in fees.
DRIVEWAY.
As reported previously the driveway down to the building is full of pot holes (when in contact with the managed we are told that this is reported regularly, obviously action being taken)

Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Hi Thank you for your review, and thank you for commending the team on their hard work. I am sorry to hear that you have some concerns. Please feel free to see me anytime, to discuss these personally.


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Review from Karen J (Daughter of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at the beginning of January my mother has settled in very well. This is due to the care that she has received. The staff are wonderful, nothing is too much trouble. They are all without exception dedicated to making this a home from home. Mum's room is bright and well-decorated, she has
been encouraged to make this her own with personal items. She enjoys the food, which is varied and homemade. It has not been an easy decision for us as a family, but this has been made much less stressful for us by the welcome we have received and continuing support.

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Review from David H (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my relative has had at Westroyd has been outstanding from the time they first arrived here over 2 years ago. In the last year the building has undergone some significant improvements which have greatly enhanced the living experience and this has been noticeable to see, all of the areas,
including rooms are spotlessly clean always. In truth though it is the staff that really make the place from the manager all the way through to the care staff, cleaning, activities and kitchen staff. Everyone is always pleasant and talkative on even what I'm sure are very trying days and this has been greatly appreciated. I am extremely grateful for the kindness and support I have had most recently at what can only be described as the most trying time of all. Knowing that all of the staff have been there whatever is something that a thank you is not adequate enough to say but in any case, thank you!

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Review from Sharon N (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Westroyd for nearly 3 years now. We are extremely happy with the facility and all the staff are excellent and go above and beyond in the care shown. There are plenty of opportunities for friends and family to join events and we have been more than happy with all aspects of the
care received. Recent refurbishment has made it even better.

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Review from J S (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westroyd House Care Home in Shepshed has been amazing with my mother and her continuing care. They have been amazing at keeping us updated on any issues and on her condition. Due to her condition she believes she is working there and they go out of their way to make her feel like an integral part of
the team while keeping her and the rest of the residents safe and happy. They are welcoming and help us when anything occurs that we are not sure about.

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Review from Sally W (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is the absolute hardest decision for a family to make to seek out a care home for a loved one. From our initial inquiry we have received nothing but compassion, empathy, care and professionalism. Westroyd House is kept exceptionally clean and all of the dedicated staff work so hard to make it 'homely'
and every resident is treated as 'family'. What you see is what you get, with total transparency. Transition into the home is done on an individual basis and as needs changed, and we have been kept fully informed throughout the process. If I could rate this higher than 5 stars then I would. Thank you all so much for the care that you give to our dad, grandad and husband, you are all angels!

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Review from Shaun D (Brother of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother enjoys his stay at the home, he is well looked after in all aspects of his care. He gets on well with the members of staff at all levels, they all greet him fondly and are genuinely interested in his well-being. He particularly enjoys his meal times and the choice and quality of his food.
His room is always clean, neat and tidy. He interacts with the other residents where they can! I received a monthly newsletter and I am kept informed of any issues. I tend to visit my brother once a week and so see the staff in action.

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Review from Caroline F (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Westroyd in November. The staff are full of cheer, always smiling, uber supportive, nothing is ever too much trouble and my dad and ourselves are treated like family. The honesty in approach is fabulous, we have been kept up to date with his settling-in process at every stage with
full disclosure which has reduced our worries and given us complete trust and faith in carers. My dad and ourselves are always treated with dignity and respect with no judgement. We have been better educated about my dad's condition than when we were when relying solely on GPs and Consultants. This has helped us to know how best to interact with and support my dad. The fact that all residents and staff are always smiling tells me everything I need to know about how fabulous the Westroyd team are.

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Review from J W (Wife of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband has been part of the Westroyde family since November 2024. I am so happy he is living in this happy caring home. He is settled and so well cared for. Thank you so much for your care and dedication, would recommend you all to anyone.

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Review from Sue S (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home for a while and thoroughly enjoys her time there. The entertainment and events in December were particularly good. She enjoys her meals (as did I when I had Christmas dinner) and she is well looked after.

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Review from S S (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved to Westroyd last year and from day 1 was made to feel so welcome. There is a definite vibe of homeliness and the staff treat the residents with kindness and respect. The food is excellent and there are plenty of opportunities for families to gather with loved ones at regular social events.

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Review from Graham J (Son of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Westroyd for over a year now and I am delighted with how he's settled in. All the staff are attentive and professional, his needs are always met swiftly and there's a lovely atmosphere where Dad can have a laugh and enjoy his days. He is always happy with the food served and from what
I see there's a great variety of dishes and menus. The senior team and managers are accessible and clearly provide strong leadership to the rest of the team. His room is large, there are plenty of storage cupboards and it is cleaned regularly. The whole home has recently been redecorated and it has a large common room with plenty of chairs for residents. I sleep much easier knowing that Dad is in a safe place, well-catered and well-cared for.

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Review from Sharon C (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at Westroyd Care Home for over two years now. It's a lovely care home. Staff wonderful. Place is clean and food looks lovely. It's a weight off our minds. As we know how well Mum is being cared for. I do tell everyone how happy we are. And Mum loves the staff. Her health has improved
so much. All I can say is thank you.

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Review from Stephen C (Son of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Encourage residents to be active. Amazing care and always happy to speak to relatives and work with them and the residents to get the best possible results. The local GP practice give an amazing service as well.

Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you so much for your lovely review. We are really pleased that you are happy with your father's care.


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Review from Mick H (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm friendly atmosphere, staff always happy to help.
Any questions answered.
Rooms are surprisingly larger than you think.
All clean and tidy.
Ample parking for visitors.
My mum seems very happy and at ease here.

Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you for your lovely review. Your mum is doing so well and we are pleased that we can look after her, she is now part of our family too.


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Review from K B (Granddaughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has settled in very well here, having tried other care homes this is by far the best one we have been to.
Always clean and tidy. Friendly and helpful staff.
I always bring my young children with me and the staff really make us feel welcome.

Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Hi thank you for your lovely feedback. We are glad you feel your grandmother has settled and we all enjoy seeing her grandchildren as much as she does.


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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Westroyd House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Westroyd House Care Home is calculated as follows: ( (281 Excellents x 5) + (53 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 350 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westroyd House Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 14 Apr 2025

residentialresidential dementia


Awards / Recognitions (5)

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Meet the Team (6)

Andrea

Andrea Burke

Job Title: Home Manager

Joined: 2020

I have worked within Westroyd Care Home for nearly 5 years and believe strongly in the ethos of dignity, care and respect. The team are committed to giving an enhanced caring and fulfilling life to our residents every day.


Rebecca

Rebecca Ward

Job Title: Deputy Manager

Joined: 2013

I have worked for Westroyd for the past 12 years and enjoy every day. I believe that fulfilling our resident's wants and wishes is our main objective. I also think that Westroyd Care Home has created a homely atmosphere and our residents are safe and secure.


Debbie

Debbie Kent

Job Title: Unit Manager

Joined: 2007

I have been working for Westroyd Care Home for the past 17 years. I am committed to ensuring our residents are happy and well cared for. I assist with running the team daily.


Sharon

Sharon Chapman

Job Title: Administrator

Joined: 2018

I have worked for Westroyd Care Home for the past 6 and a half years and I love coming to work! Every day is different and I ensure that all the administrative tasks are completed to enable the smooth running of the home. I believe we have a lovely home where all residents are well cared for and respected.


Alison

Alison Stock

Job Title: House Keeper

Joined: 2020

I have worked for Westroyd Care Home for 4 and a half years and believe that the environment in which our residents live must be at a high standard and continue to strive to ensure all Policies and Procedures are followed. I enjoy my position and work hard to organise my team and create a homely and clean environment for everyone.


Florina

Florina Dinut

Job Title: Care Assitant

Joined: 2022

I have worked for Westroyd Care Home for the past 2 years and really enjoy my position. I have worked all over Europe, over the past 30 years, but believe I have found my home at Westroyd. I am committed to ensuring that our residents are well cared for and the team that I work with enables me to do this.


Frequently Asked Questions about Westroyd House Care Home

What types of Care is Westroyd House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westroyd House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Westroyd House Care Home have?

There are 31 Single Rooms.

What are the Facilities & Services at Westroyd House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westroyd House Care Home to the centre of Loughborough?

3.9 mile(s) as the crow flies, distance by road may be significantly further.