Westroyd House Care Home

10 Tickow Lane, Shepshed, Loughborough LE12 9LY
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9.8 66 Reviews
  • Westroyd House Care Home, Loughborough
Westroyd Care Home is a well-established Care Home. It is surrounded by the community. They offer 24-hour personalised care and support for residents with residential and dementia needs.

There are 31 bedrooms, with all having en-suite facilities. Although the bedrooms are furnished to a good standard, the team do encourage residents to bring in their own items to give a feeling of home. There is a well-established furnished lounge, that boast large flat screen TV and a variety of chairs to accommodate Residents' seating preference. Westroyd House has one dining room with facilities accessible to visitors and families for refreshments, a varied menu is provided and Residents are able to eat in their own rooms if preferred. Activity Coordinators are able to deliver a programme that is created for the enjoyment of the residents, they deliver music and activities from the community, who love to entertain residents. Westroyd House has a secluded, secure, well-used patio area and garden at the rear of the building where Residents enjoy potting plants or even enjoying the occasional sunshine! The team encourage residents to participate in gardening activities if this is their passion.

The home is close to the town centre so residents are able to access the shops and coffee shops, independently or with family.
Facilities at Westroyd also include salon which will offer residents manicures, pedicures, plus a hair salon for those who enjoy a weekly pick me up. An experienced hair stylist is able to offer a variety of services to cater for everyone’s needs.

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Care Provided by Westroyd House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Andrea Burke (Home Manager)
  • Admission Criteria
    • Private and Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Westroyd House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,375 – £1,595
    • Self-Funded Residential Dementia Care £1,375 – £1,595
    • RESPITE Self-Funded Residential Care £1,375 – £1,595
    • RESPITE Self-Funded Residential Dementia Care £1,375 – £1,595

  • Local Authority fees sometimes require a £42 top up from Family
  • (these prices are only a guideline, please contact Westroyd House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Phone for an appointment or just drop in


  • Parking

  • Car park at the back


Westroyd House Care Home Reviews (66)

Total of 66, showing 21-40
9.8

Westroyd House Care Home has a Review Score of 9.8 (9.757) out of 10, based on 31 reviews in the last 2 years. Over all time Westroyd House Care Home has 66 reviews.

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Review from K A (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came here for respite having used other care homes. I was absolutely over the moon with the care service that was provided. Carers so upset to see my mum leave and felt they had really taken a shine to her.
Cannot fault anything and will be using again 100%.
Well done to you all.

Reply from Andrea Burke, Home Manager at Westroyd House Care Home

Thank you so much for your review. We have all missed her since she went home and look forward to helping out again.


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Review from D D (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly Mum passed having only been in the home for five days. From the moment she was received from hospital, she received superb care. Staff have Mum a family, respect, love, care and dignity. We were made to feel part of their family. Mum's passing was sad but staff made it possible that Mum's end
of life care and her death was peaceful and she died with dignity. Thank you for making this possible.

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Review from D S (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is really settled at Westroyd. The whole team are committed to caring for their residents. Dad has had a couple of hospital admissions and there is absolutely no doubt that his speedy recoveries have been down to the care and encouragement he has received at Westroyd. I have no concerns about the
care Dad receives and would like to thank the team for their continued support.

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Review from Kathleen H (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Westroyd House Care Home always very clean and tidy. The care staff have always been very friendly and caring. Giving residents hugs and encouraging them to do things. Always friendly with the resident's family members. For any issues with the resident's health, I have always been
notified and put at ease. My mum is happy here and treated with respect as we are as family members. Thank you.

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Review from P S (Daughter-in-law of Resident) published on 5 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care we had for my father-in-law was amazing. Time, patience and the passion the team gave my father-in-law and us as a unit. We knew he was safe and taken care of. Excellent support communication. I would recommend

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Review from Jane J (Wife of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care my husband has received since he has been here. The staff are lovely and are always polite and helpful. It has been especially good at how my husband has been encouraged to get up and be in the lounge.

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Review from J H (Sister-in-law of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law is happy in this care home. The staff are very friendly and caring and she says that she is happy with the food and the attention that she receives. If she is happy then we are happy and we are sure that the care is good.

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Review from W L (Wife of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my husband developed a second serious infection in April 2023, Westroyd House Care Home is where we both wanted him to stay.
The level of care and sensitivity to our position and decision was exceptional, as it has always been, making our decision that my husband ends his days at Westroyd the
right one.

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Review from Fiona W (Daughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my dad arrived he was happy and felt at home. The staff are so caring and feel like part of our family.

Reply from Harriet Sharland, Marketing Administrator at Westroyd House Care Home

Thank you, for taking the time to share your dad's positive experience at Westroyd Care Home. We pride ourselves on the quality of care we offer for all our residents. Thanks. Have a lovely day.


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Review from Elizabeth K (Daughter of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Westroyd Care Home have treated my mother with care, dignity and respect. She has been very happy here and any issues have been dealt with immediately, which have been a blessing to know she is well cared for.

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Review from R H (Son of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My m, was at Westroyd House for nearly a year before she sadly died. During this time Mum had settled in extremely well and was extremely happy. As her son, I was always pleased with the standard of comfort and care she received. I would recommend Westroyd House to anyone seeking peace of mind for their
family member.

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Review from J Q (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a fall, Mum was taken to hospital. No injuries, just low blood pressure and constipation. I was called promptly when Mum fell and was able to attend before the paramedics arrived. As Mum has dementia, the stay in hospital disorientated her and she declined on her return to Westroyd. However,
after several days of being back, Mum was pretty much her old self - hopefully she will continue to be well looked after. I'm not saying it's all perfect, but the staff must be caring well for her. One member of staff, in particular, is an absolute gem!

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Review from David G (Son of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was amazed at how well my mother settled in. Thanks to the friendly staff. I did not mark excellent as this to me is out of this world. There is always room for improvement.

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Review from C D (Friend of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I travelled to the UK this week to visit my good old friend and former landlady, who had turned 100 in January! She had told me in our phone conversations how well she felt at Westroyd Care Home and I could see it for myself from my four daily visits. She has a lovely room which makes her feel at home.
She told me the food is very good. All the staff are very kind which is also my experience as a visitor. I'm glad I could see her again, so next time I phone her I can imagine her in her new environment. Thank you for taking good care of the elderly people.

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Review from K L (Niece of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited a family member who was put in the home. I immediately felt the atmosphere, it was of care. Every member of staff I came into contact with was friendly and professional. Everyone I came into contact with treated each resident with respect and dignity, We are not sure how long our
relative has left, if he's able to stay at the home we are confident he will be comfortable and happy.

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Review from Alison M (Daughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Westroyd for 6 months now and has flourished since she moved there. The care she gets is excellent and she is well fed and looked after, she is very settled and happy. The staff are great, really caring and nothing is too much trouble. Wouldn’t want my mum anywhere else.

Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home

Thank you, Alison for your positive feedback towards Westroyd House Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your mother has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from R S (Daughter of Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

No problem getting an appointment for a visit. Always pleasant on the phone. The staff are always welcoming. The bedroom did not smell fresh.

Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home

Thank you for letting us know how we are doing at Westroyd House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have positive feedback about how we are doing.


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Review from Leonard B (Husband of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are brilliant. They are very welcoming. The care is excellent for my wife.

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Review from Janet B (Daughter of Resident) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was sent to Westroyd House for rehabilitation from hospital and although initially, we were not happy with the travelling distance from our home in the south of the country, we cannot be more pleased with the care she is receiving. Having not eaten much or liking the food when in hospital, she now
tells me we had a “lovely dinner” but doesn’t remember what it was! Although I worry about Mum, as she has always lived independently at home until five weeks ago, the staff are so kind and reassuring.

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Review from C B (Friend of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and courteous. They are kind and respectful to the residents. When visiting the home it always appears to be clean and fresh. As far as I am aware the residents are well supported with their personal cleanliness and hygiene. The resident that I visit is always clean, well-fed
and contented - that speaks for itself.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Westroyd House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Westroyd House Care Home is calculated as follows: ( (289 Excellents x 5) + (60 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 362 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westroyd House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (6)

Andrea

Andrea Burke

Job Title: Home Manager

Joined: 2020

I have worked within Westroyd Care Home for nearly 5 years and believe strongly in the ethos of dignity, care and respect. The team are committed to giving an enhanced caring and fulfilling life to our residents every day.


Rebecca

Rebecca Ward

Job Title: Deputy Manager

Joined: 2013

I have worked for Westroyd for the past 12 years and enjoy every day. I believe that fulfilling our resident's wants and wishes is our main objective. I also think that Westroyd Care Home has created a homely atmosphere and our residents are safe and secure.


Debbie

Debbie Kent

Job Title: Unit Manager

Joined: 2007

I have been working for Westroyd Care Home for the past 17 years. I am committed to ensuring our residents are happy and well cared for. I assist with running the team daily.


Sharon

Sharon Chapman

Job Title: Administrator

Joined: 2018

I have worked for Westroyd Care Home for the past 6 and a half years and I love coming to work! Every day is different and I ensure that all the administrative tasks are completed to enable the smooth running of the home. I believe we have a lovely home where all residents are well cared for and respected.


Alison

Alison Stock

Job Title: House Keeper

Joined: 2020

I have worked for Westroyd Care Home for 4 and a half years and believe that the environment in which our residents live must be at a high standard and continue to strive to ensure all Policies and Procedures are followed. I enjoy my position and work hard to organise my team and create a homely and clean environment for everyone.


Florina

Florina Dinut

Job Title: Care Assitant

Joined: 2022

I have worked for Westroyd Care Home for the past 2 years and really enjoy my position. I have worked all over Europe, over the past 30 years, but believe I have found my home at Westroyd. I am committed to ensuring that our residents are well cared for and the team that I work with enables me to do this.