Westroyd House Care Home

10 Tickow Lane, Shepshed, Loughborough LE12 9LY
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9.8 66 Reviews
  • Westroyd House Care Home, Loughborough
Westroyd Care Home is a well-established Care Home. It is surrounded by the community. They offer 24-hour personalised care and support for residents with residential and dementia needs.

There are 31 bedrooms, with all having en-suite facilities. Although the bedrooms are furnished to a good standard, the team do encourage residents to bring in their own items to give a feeling of home. There is a well-established furnished lounge, that boast large flat screen TV and a variety of chairs to accommodate Residents' seating preference. Westroyd House has one dining room with facilities accessible to visitors and families for refreshments, a varied menu is provided and Residents are able to eat in their own rooms if preferred. Activity Coordinators are able to deliver a programme that is created for the enjoyment of the residents, they deliver music and activities from the community, who love to entertain residents. Westroyd House has a secluded, secure, well-used patio area and garden at the rear of the building where Residents enjoy potting plants or even enjoying the occasional sunshine! The team encourage residents to participate in gardening activities if this is their passion.

The home is close to the town centre so residents are able to access the shops and coffee shops, independently or with family.
Facilities at Westroyd also include salon which will offer residents manicures, pedicures, plus a hair salon for those who enjoy a weekly pick me up. An experienced hair stylist is able to offer a variety of services to cater for everyone’s needs.

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Care Provided by Westroyd House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Andrea Burke (Home Manager)
  • Admission Criteria
    • Private and Local Authority
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Westroyd House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,375 – £1,595
    • Self-Funded Residential Dementia Care £1,375 – £1,595
    • RESPITE Self-Funded Residential Care £1,375 – £1,595
    • RESPITE Self-Funded Residential Dementia Care £1,375 – £1,595

  • Local Authority fees sometimes require a £42 top up from Family
  • (these prices are only a guideline, please contact Westroyd House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Phone for an appointment or just drop in


  • Parking

  • Car park at the back


Westroyd House Care Home Reviews (66)

Total of 66, showing 41-60
9.8

Westroyd House Care Home has a Review Score of 9.8 (9.757) out of 10, based on 31 reviews in the last 2 years. Over all time Westroyd House Care Home has 66 reviews.

Overall Experience

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Review from Janice W (Mother of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I have visited my son, I have been warmly welcomed by all the members of staff- who have always been attentive, pleasant and helpful. This is so important and reassuring, especially as these occasions can sometimes be emotional- it means a great deal! Carry on the good work!

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Review from Lisa D (Wife of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is early days yet. But my husband seems to have settled in well. The staff are welcoming, friendly and seems to have gained an understanding of my husband's needs quickly and effectively. He remains calm and relaxed which is a good sign. Activities are understandably limited due to covid, but the
staff appear to be doing their best in a very difficult situation. Thank you Westroyd House.

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Review from Anna H (Friend of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is very well looked after and happy here. The level of care is very good and all the staff have been helpful and friendly.

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Review from Jill C (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's carers are doing an outstanding job of keeping her well and safe, especially over recent times. We cannot thank them enough for their hard work and dedication. We are looking forward to normal visiting when we can get rid of PPE and testing! Thank you again to everyone at The Lodge we really appreciate
what you do.

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Review from Anna T (Daughter of Resident) published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for 4 years. This last year I have been ill and with Covid not able to visit very often. I am confident that my mum isbeing well cared for and I am constantly informed if anything is amiss. The staff are prompt in calling the doctor. Despite being 100, my mum us washed and dressed
every day. She has severe dementia but I can see she is happy there thanks to the wonderful, caring staff.

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Review from Claire P (Friend of Resident) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff seem very pleasant. Difficult to say too much more due to Covid-19 preventing the usual daily happenings - visiting, activities etc.

Reply from Kristen Fitzgerald, Marketing Assistant at Westroyd House Care Home

Thank you, Claire, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.


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Review from Brian B (Son of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad came to you after suffering a bad fall and was unable to look after himself in any way. He had always said that he didn't want to "end up" in a care home.
After only one week, he became a very happy and contented man. He was very well cared for, and I will always be grateful for that. He couldn't
praise the staff enough. Thank you for looking after him.

Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home

Thank you, Brian, for your comments about your recent experience at Westroyd House Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you are so pleased with the quality of our care.


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Review from Lynn M (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the lodge have been incredible to mum. During the lockdown, my mum has had episodes of being quite poorly, resulting in prompt action by the care team. We are always kept well informed should any problems arise, they are an amazing team, and should be very proud of themselves.
Thank you
for all your hard work.

Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home

Thank you, Lynn, for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care, we hope to see you again soon.


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Review from Neil F (Son of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased about my Mum's care at Westroyd. Mum suffers from severe dementia, but nothing is too much trouble for the carers to do for her. All of the carers are friendly and helpful, and all interact with her and try to stimulate and encourage her to take part in lots of activities. The cleanliness
standards in the facility are excellent. All of the meals that I have seen are well prepared and presented, and Mum really enjoys them.
In comparison with other facilities that I have witnessed personally, I would say that Westroyd gets 10 out of 10!

Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home

Thank you, Neil, for letting us know how we are doing at Westroyd House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Maggi W (Wife of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is treated with dignity and respect by all members of the team. He is very happy at Westroyd and I have peace of mind knowing he is so well cared for. My family and I are always made to feel welcome when we visit and during the COVID-19 lockdown, we have been able to call and check on him
as frequently as we need.

Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home

Thank you, Maggi, for letting us know how we are doing at Westroyd House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.


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Review from P B (Great-grandson of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am happy with the care package that my Nana receives at Westroyd. The only thing I would like to see more of is a wider variety of activities and group days out to somewhere that all the residents can socialise outside of the home.

Reply from Amanda Speck, BDM at Westroyd House Care Home

Thank you for your review and we're pleased to hear that you're happy with the care that your Nana is receiving. We are committed to delivering fun and entertainment into the home for all of our residents to enjoy and we have recently recruited a new member to join our activities team, who we are confident will enable us to deliver a wider range of activities, along with opportunities to socialise outside of the home post lockdown.


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Review from D S (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Not enough staff. This is a common problem as there were only two staff members when I visited the other day. There is not enough for residents to do. TV and CD player blasting out at the opposite ends of the same room. Not seen any activities being done. The whole place is shoddy, dirty flooring and
equipment, curtains hanging off. Carers are mainly good with residents but none have enough time.

Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.


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Review from J P (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Provides our mum with the care she needs warm comfy and pleasant surroundings.
The staff are friendly and helpful. Mu seems content. Activities now starting again. Looking forward to the new bathrooms and hall carpets, lighting outside all in the pipeline to be done.

Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home

Thank you, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.


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Review from D N (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was having falls so the carer was very helpful and moved her into a bigger room, so mum has more room to move about.

Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home

Thank you, for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.


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Review from R J (Cousin of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has only been a resident here for a few weeks but he has settled in well and the staff have been very accommodating and helpful. We had a few teething problems but that was while the staff were getting to know him and while he was getting used to them. All of my requests have been dealt with
and resolved. The home is clean and the staff are friendly. Due to its size and the number of residents, it feels more homely and personal.

Reply from Olivia Shields, Marketing Assistant at Westroyd House Care Home

Thank you, for letting us know how we are doing at Westroyd House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day.


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Review from Rosie (Daughter of Resident) published on 15 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been resident in Westroyd Care Home for almost a year. She is extremely happy with the care she receives and speaks highly of all who look after her. I am impressed by the staff who always seem to give their best and appear to enjoy their work.


My mother enjoys her food at Westroyd

and it is always plentiful and nicely served.


The maintenance man has done a good job ensuring that mum's room is safe and has put up hooks where she's wanted for her treasured pictures. Mum is happy to regard Westroyd Care Home as her home now and has no regrets about giving up her much-loved bungalow.


In all good companies, there are occasional problems. I know at Westroyd the management do their best deal with issues rather than covering them up.


I am pleased to know that my mother is safe, happy and well cared for by a very decent group of people. Well done and thank you to all at Westroyd Care Home.


Reply from Ronnie Cavanagh, Digital Marketing Executive at Westroyd House Care Home

Thank you, Rosie, for your comments about your recent experience at Westroyd House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Carol P (Daughter of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here nearly a year now and has settled in really well, thanks to the care and patience of the staff. Mum can be challenging due to her Alzheimers but on the whole, I feel she is quite content. The home has a friendly, homely atmosphere at all times.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westroyd House Care Home

Thank you, Carol, for your praise and kind comments about our team here at Westroyd House Care Home. We are happy you found our staff to be so supportive during your experience here. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Have a great day.


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Review from E F (Daughter of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been a resident of Westroyd Lodge care home for almost a year. The staff and mum have developed a relationship on trust and understanding which allows the carers to deliver the best and appropriate care possible. The bedroom, lounge, dining rooms are pleasant being warm, clean and cosy.
However, two criticisms are that the toilets are often very unpleasant found soiled and odorous! Secondly, the laundry service is quite poor, clothes are returned ruined, misshapen, creased and sometimes missing! Meals are a really very good standard, well balanced, varied and plenty. The staff are friendly, warm and very caring which is the most important quality required when delivering care to our vulnerable and elderly people.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westroyd House Care Home

Thank you for your comments about your recent experience at Westroyd House Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you have been so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We welcome any opportunity to improve on the services we provide and are happy to discuss your points directly with you on your next visit. Please do not hesitate to reach out to us. We look forward to seeing you again soon. Take care!


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Review from M N (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was recently admitted to hospital with suspected "end of life". One of the seniors visited her in hospital on her day off. One of the catering staff sat holding her hand whilst she was in bed awaiting paramedics even though her shift had finished 30 minutes earlier. These are just 2 examples of
the love and care that all of the staff show towards the residents. It is really an extended family.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Westroyd House Care Home

Thank you for sharing with us your recent experience at Westroyd Care Home. We really appreciate you taking the time to let us know how we are doing. We are one big family here and our number one priority is the care and wellbeing of every resident in our care, and your kind comments about the staff mean so much to us. It really makes us proud! Our staff love to go the extra mile and we are so pleased to hear that you have been able to see this for yourself. Thank you once again for such a lovely message. Take care!


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Review from Pat T (Wife of Resident) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Decor and interior is so refreshing although we did like the green it brought the outside inside.
Decor, as one goes into the rooms, is inviting always clean and fresh.
All the staff are fantastic and very caring. There is always a carer with the patients talking to them doing exercises singing etc.
There is now way any of my family can fault the care and attention my husband has received since staying at Westroyd House Care Home for the past few months.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Westroyd House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Westroyd House Care Home is calculated as follows: ( (289 Excellents x 5) + (60 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 362 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westroyd House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Meet the Team (6)

Andrea

Andrea Burke

Job Title: Home Manager

Joined: 2020

I have worked within Westroyd Care Home for nearly 5 years and believe strongly in the ethos of dignity, care and respect. The team are committed to giving an enhanced caring and fulfilling life to our residents every day.


Rebecca

Rebecca Ward

Job Title: Deputy Manager

Joined: 2013

I have worked for Westroyd for the past 12 years and enjoy every day. I believe that fulfilling our resident's wants and wishes is our main objective. I also think that Westroyd Care Home has created a homely atmosphere and our residents are safe and secure.


Debbie

Debbie Kent

Job Title: Unit Manager

Joined: 2007

I have been working for Westroyd Care Home for the past 17 years. I am committed to ensuring our residents are happy and well cared for. I assist with running the team daily.


Sharon

Sharon Chapman

Job Title: Administrator

Joined: 2018

I have worked for Westroyd Care Home for the past 6 and a half years and I love coming to work! Every day is different and I ensure that all the administrative tasks are completed to enable the smooth running of the home. I believe we have a lovely home where all residents are well cared for and respected.


Alison

Alison Stock

Job Title: House Keeper

Joined: 2020

I have worked for Westroyd Care Home for 4 and a half years and believe that the environment in which our residents live must be at a high standard and continue to strive to ensure all Policies and Procedures are followed. I enjoy my position and work hard to organise my team and create a homely and clean environment for everyone.


Florina

Florina Dinut

Job Title: Care Assitant

Joined: 2022

I have worked for Westroyd Care Home for the past 2 years and really enjoy my position. I have worked all over Europe, over the past 30 years, but believe I have found my home at Westroyd. I am committed to ensuring that our residents are well cared for and the team that I work with enables me to do this.